Review History for Verified Resident 867984

MAA Kirkwood


Updated Review

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Resident 867984

Verified Resident 2021 - 2022

12/1/2022

There is no resolution when a resident has discord with community staff. This alone is unacceptable because is is apparent there are no checks and balances or accountability. Most apartments owners give tenants an option to upgrade during lease or after. This one never considered asking its tenants regarding the smart technology upgrade. Why risk the satisfaction of tenants by enforcing an unnecessary security requirement by not surveying? MAA service demonstrates poor customer service on food trucks, increased rent, poor attempts to resolve parking lot hikes, interested there's each time on property, inconsistent property maintenance, pet park maintenance and gate lock security, insufficient garbage lighting, gate access refusal to change security code to deter crime, domestic violence, unmonitored back people gate cars after reporting, keeping grounds clean, refusal to fix our replace faulty gym equipment, locked restroom facility after hours but have an open gym room, no remote for gym, no clean sanitation practices, resources, and schedule for gym. Lastly ever-changing weekly office hours. No I will not be renewing. Yes, every single thing I have reported or witnessed for front office management and corporate. This REIT profits while tenants suffer financially and there is no peace living here, financially or in community.
    Manager

    12/6/2022

    MAA Kirkwood
    Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at [email protected] and allow us 48 business hours for a response.
    2 Previous Reviews

    Previous Review

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    Resident 867984

    Verified Resident 2020 - 2021

    2/17/2021

    Appreciate the professionalism of the maintenance staff and the front desk. Although I wish there was more parking, I do appreciate the community and the safety like the post office box Gates. I can see myself staying here for years.
      Manager

      2/18/2021

      MAA Kirkwood
      Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

      Previous Review

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      Resident 867984

      Verified Resident 2021

      1/28/2021

      Day 1 Pest issue yet team called me 9am each morning until resolved. brand new fridge was replaced immediately. Appreciated. Kobe and Natalie have stood out to me. This morning a maintenance member spoke to me about my herbs and vegetable plants. I love it.
        Manager

        1/29/2021

        MAA Kirkwood
        Hi! We're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

        Review 43 out of 399

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