Let me start out by saying that I warned them that if they did not make things right with us, I would be writing this review on every website that would take it. We have had a terrible time living here this past year. And to be clear, this is our 3rd apt in 7 yrs. we lived by a crackhead in LA for a year that stole from us AND I LIKED THAT APARTMENT WAY BETTER. Anyway, this is everything thats happened over the last year:
-maintenance worker UNLOCKED MY FRONT DOOR AND LET HIMSELF IN WHILE I WAS NAKED COMING OUT OF THE SHOWER. yep. they just let themselves in your apartment whenever they want. we had an appointment to get something fixed and since they didn't keep their appointment from days past, they decided one day that they would just show up and let themselves in. EVEN THOUGH WE HAVE ON FILE THAT WE DO NOT PERMIT ANYONE IN OUR APARTMENT WITHOUT US THERE!!!! we have a cat that is a flight risk and a dog that doesn't take kindly to strangers walking in unannounced. who knows how many times they have been in my apt w/out me knowing!
-my dog has been bit by another dog. the issue here is that even though they say they are pet friendly, they really aren't. They just mean that for a fee, your pets can live here too. people walk their dogs off leash and let their dogs crap EVERYWHERE. there is just no accountability and we have complained that they need to put up signs or something. the complex does not clean up what their crappy tenants leave behind so there is just dog mess EVERYWHERE! I work late and have stepped in it many times because it is dark and you don't typically except crap on the SIDEWALK!
-our mailbox has been broken for a long time. we have to wait in line at the post office any time we want to get our mail. if you've been to the draper post office then you can imagine the huge waste of time that this has become.
-when we first moved in, it was noisy but tolerable. about 2 months later, a family with 4 kids was moved into the 2 bedroom that shares our bedroom wall. all we hear is kids. how romantic for us right? and the walls are so thin that i can hear the man upstairs working out, the kids next door, the teenagers behind/above us screaming. the ---------------- woman that shares a wall with our kitchen yelling all day at a crying toddler, and anyone that walks up the stairs in the hall sounds like a 900lb gorilla.
-they charge you for EVERYTHING. we are charged $39/mo for cable because they partnered with COMCAST (THE WORST) so if you have any other service, you will have to cancel it or pay for both services. They also charge you a "trash valet fee". This means that they will carry your trash from your front door to the dumpster (about 30 ft or less from your apt). HOWEVER, they refuse (and leave you a note) if your trash is: too heavy, leaky, sticking to the trash can, not in a trash can, etc. They have successfully picked up our trash maybe 5 or 6 times this year without complaint. I pay about $18/month for this service. my monthly rent on a 2 bedroom that is not remodeled is somewhere around 1055/mo. with all the fees it ends up being about 1160.
-The facility does not have enough parking spaces for the amount of people living here. And because they are scammers, they recently started reserving uncovered spaces to people for an add. $20/mo. So now a bad parking situation has just become terrible! Unless you want to pay more of course.
-If you live by the "lake" there is bird crap everywhere. You will track it into your house all the time. and random people (especially people with kids) are always hanging around by the "duck lake" to feed the ducks. its so loud all the time!
-FINALLY the thing that threw this all over the edge: We moved here at the end of March last year. FEB 1 we get a notice on our door saying that we need to let then know by FEB 15 if we are going to sign another year lease with them (at a heavily increased rate) or else we would have to pay $1320 a month in rent to go month to month. $265 more then my current rate. Not to mention that they said the lease ends FEB 29th and they aren't counting the other weeks of March that we didn't live there. SCAMMERS! When I asked ------- (TERRIBLE MANAGER) he said that the market rate on our apartment went up $115 and there is a month to month fee of $150. i told him that i will pay the fee that i agreed to pay when i signed the lease, but that market rate increase is ridiculous. he said that there was nothing he can do. BULLSH**! total liar scum! they have empty apartments! My apartment is not remodeled, same carpet that has probably been here for over 10yrs, old squeaky cabinets, and BAD neighbors. PLUS ALL OTHER COMPLAINTS! Overall, this has been a money pit! When i mentioned all this ------- smuggly handed me an intent to vacate notice and told me i could leave if i wasn't happy. So I told him that we were leaving and I would tell anyone who will listen that they would be a MORON to pay 1175 for this apt!
