Review History for anonymous

Not helpful

The staff is kind and chirp, but useless. The real problems like parking, bad policies, etc. go unresolved. If there is a serious issue, don't expect anything! The parking has few open spaces, and people like to park in your paid for spot. When that happens, the towing company, Heritage Towing, which sucks, never comes. I've called 8-9 times, and they've only come once after a huge amount of haggling, but the driver left by the time they arrived. Residents are so tired of no towing that some will park behind the vehicle so they cannot leave to wait for the notoriously slow, if ever there, towing company. I've talked to Pinnacle Reserve about it several times, but they say they're under contract and that's the only thing. <br><br>We're moving out to buy a house and they charge the cancellation fee of $800 plus the rent for 60 days written notice. WARNING: GIVE 60 DAYS WRITTEN NOTICE!!! They will charge you for it either way. We are buying a house this week, but since we were planning to close later, we have to pay for a month we won't be living in Pinnacle Reserve ($791) plus $800 for early termination. FYI You don't get your deposit back.<br><br>To be nice, they have a nice apartment and they fix things quickly. It's bigger than most newer apartments.