Review History for Verified Prospect 1170461

MAA Carlyle Square


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Resident 1170461

Verified ProspectVisited 2023

8/15/2023

Long distance move from out of the state. Unsure if the community is inexperienced with these types of moves but communication in terms of outstanding requirements in order to facilitate a smooth transition. I had a lot of email correspondence and multiple conversations where information was not provided to me that should have been resulting in a delayed and painful move-in on the day of. Examples include: no physical address of the apartment resulting in incorrect information and thus, being unable to adequately establish energy services and rental insurance; additional requirements not being mentioned until the day of move-in; and specific requirements for accepting funds not being mentioned until the day of move-in (i.e. only accepting check or money order with no notice ahead of time and no amount provided, it's 2023 and no one carries a checkbook anymore thus, if a check is the expectation, it must be mentioned with adequate notice and adequate information such as the exact amount).
    Manager

    8/18/2023

    Post Carlyle Square
    Hi, thank you for taking the time to leave us feedback about your experience with us. If you'd be willing to provide more feedback, please reach out to us at [email protected] so we can assist you further. We take your time seriously, please allow us 48 business hours to respond. Thank you.

    Review 32 out of 330

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