Review History for anonymous

The only reason we stay here is because they have a great pet policy since only a few apartments allow dogs over 50 lb+. The people working at the leasing office are rude, have ZERO empathy, ZERO customer service, and an arrogant attitude. They never recognize their mistakes. Every time we have a problem, it's a nightmare going to that office. They do not care about the tenants. Additionally: Since we moved in they told us that the gym will be "upgraded", a year and a half later that hasn't happened yet. The dog park receives ZERO maintenance, it's more deteriorated with every season. We can hear loud noises from the neighbor living above us, in the middle of the night or at 3 am. This past summer the pool wasn't cleaned properly, it was dirty all the season. Plus, we have experienced many power outages. NEVER use their website for automatic payment, for us it didn't work once, and they didn't let us know until we got a lawyer letter for eviction, they don't manage those issues properly. Positive side: beautiful people live here, it's a very friendly neighborhood with a strong dog community. The green areas are regularly taken care of by contractors, and cleaning service cleans the building every other day. The layout of the apartment is fair and the price of the rent is similar to others in the area. In summary, many people are living here because there is no other choice at the moment or they are thinking to move in the next opportunity they can. A recommendation would be to change the management of this place, they are ruining this complex. It could be a wonderful place to live.