Verified Resident ā¢ 2014
A huge source of stress and frustration living here has been getting maintenance requests taken care of. We had several issues with our apartment when we first moved in, including clogged pipes, a non-working dishwasher, and the lock on our bathroom door was backwards. It took many visits to the leasing office over the course of a month to finally get the pipes and lock fixed. We were told that we'd be receiving a replacement dishwasher but it needed to be ordered. Around this time we also had multiple yellow jacket wasps coming into our bedroom daily through an external vent where the hornets had built their nest. It took over a month of hounding the leasing agents before anything was done! We started getting stung and bitten by them!!! Luckily we are not allergic, because this is an extremely serious health and safety concern. Not that anyone even bothered to ask if we were allergic or not. Before we started getting stung, their solution was to spray the nest with brake cleaner because "the wasps don't like the smell". Well we also don't like the smell, which leached into our bedroom much like the bees. What a HUGE disregard for our personal health and safety! After the smell dissipated (probably 2 hours time) the hornets were swarming the vent again. When we inevitably got stung we reported it to the leasing office the next morning, and it was finally taken care of after several more days of waiting. The outside vent was sloppily and unattractively covered with a black netting.
4 months after we moved in, we still had no dishwasher and our shower water stopped getting hot right as the weather started getting cold. We submitted these requests online (one which was a re-submission of the dishwasher issue) and waited for a week but nothing was done. Once again we started making visits to the leasing office to see what was going on since a week without hot showers was brutal. We were told multiple times over multiple visits to the leasing office that our requests would be "put on the top of the list". One would assume that this meant they would be the next requests to be completed; however, after each visit we waited another 2-3 days and still nothing was completed. We tried every possible communication route we could think of to try to get these requests completed. We tried the online maintenance request portal. We tried countless visits to the leasing office. We tried submitting handwritten paper copies during said visits. We even left a long, detailed account of our issues on the property manager's voice mail which was unsurprisingly ignored. When we finally did get our new dishwasher, the hot shower water issue was neglected completely which prompted even more office visits and finally a threat to withhold our rent until the issue was completed. We were without hot showers for a total of 2 weeks after submitting the requests, and are outraged that staff did not consider this a high priority.
On top of all that, the quality of the work was sloppy. We were left with huge scratch marks on our kitchen floor from the oven being pulled out to reach the water heater (which, I'm guessing, will be deducted from our security deposit). There were several brand new dried plaster blobs on the floor in front of the kitchen sink that were hard and sharp but we were able to shave them down so it's no longer painful to step on. On multiple occasions items have been left behind resulting in--you guessed it--more visits to the leasing office to drop them off. We would also like to emphasize that we were never left any sort of notice of what work was completed or even that our residence was entered. The first time this happened we informed the leasing office that we would like to be left a note when our apartment is entered with a description of what was done (this has been standard protocol at every property we've previously rented from) but nothing changed.
It's a shame that the maintenance process here is so abysmal since for the most part we have enjoyed living at Tyson's Glen in our 1 bedroom apartment. The apartment is very spacious for the price, and we love the extra outdoor space provided by our patio. The property itself is a short drive from great shopping, restaurants, and grocery stores, yet the location makes it feel very secluded from the crazy traffic and noise of the nearby highways. The amenities are nice as well.
