Verified Resident ā¢ 2015
The on-site management and maintenance team are extremely professional and responsive. Marce is a fun and energetic leader with a great team. Elisa, Ben, Diana, Richard, Carlos, and the maintenance staff are all fantastic. I wish more management teams were this good.
The problem, however, lies with the corporate level management. Unfortunately, their offices appear to be overseen by ruthless employees from the top-down who have no clue what the term "customer service" implies. They live and die by a set of severe draconian rules with no regard for reality. They don't exercise the slightest bit of rational and/or logical thinking in their day-to-day work and it's embarrassing that they call themselves professionals.
Don't be late with your rent even ONE dollar because they will collect their $0.10 penalty. Is there a leak in your apartment because the building is 60 years old? Well, that's your fault, file with your insurance! Can you hear everything from your upstairs neighbors including their dog barking, doors shutting, toilet flushing? Again, YOUR FAULT, you should have thought about that before you moved in. Your winter heating bill was over $400 because your single-pane windows aren't energy efficient? Buy a space heater!! This is the way the corporate office will make you feel the moment something goes wrong in your apartment. It may not have happened yet but trust me it will.
Good luck...
