Review History for Verified Resident 310383

Tysons Glen Apartments and Townhomes


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Resident 310383

Verified Resident ā€¢ 2016 - 2017

2/12/2017

The move-in process was easy, including signing the lease. However, the communication was very poor by the leasing office. Numerous times did I have to follow up on emails I had sent for questions. On one occasion, during a follow up via phone call, the leasing agent had commented that she did not even see my email. Another, when I went to pick up my keys, the same leasing agent did not remember me despite having seen me three days prior to sign my lease with her. Overall, it was not a unique experience and I felt as if the agent did not want to help.
    Manager

    3/15/2017

    Tysons Glen Apartments and Townhomes
    Dear Resident, Thank you for taking a moment to give us feedback about your experience. We sincerely apologize for this lack of communication and unsatisfactory experience with our leasing staff. This is definitely not the standard at Tysons Glen and we take your experience very seriously. Rest assured that we have taken action to better prepare our staff and address these concerns. We hope you notice our improvements and ask that you contact one of our Managers if this happens again. Sincerely, Tysons Glen Apartments Management - 703-893-7771

    Review 441 out of 824

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