Review History for ediez

Disappointing application experience with leasing staff.

We drove down from Michigan to find an apartment a month ago. We stopped our search at Tysons Glen after we were assured by Mike Matarazzo, the leasing consultant that proof of income could be in the form of 2002 W-2s. He said that a letter of offer of employment or a cosigner was not necessary to be approved. Great! <br> <br>After we provided this info to Mike, a week went by and we were informed that we were not approved. Apparently they hired a new manager named Rosa and they changed the policy without notifying Mike. When I asked to speak to Rosa to see if they could let it slide and stick to their original word, I got the runaround: "Why do you want to talk to a manager? She´ll tell you the same thing", "Rosa´s busy." Please hold (and I wait on hold for 5 minutes)... They just didn´t seem to get the fact that we were misled and wasted several weeks that could have been spent searching for apartments because of them. <br> <br>Management at the complex was very rigid and inflexible. Most places of business would stand by their original word. Not Tyson´s Glen. They´d rather argue with APPLICANTS they´ve misled and lose two very good tenants. To their credit, they returned our app fee and deposit, but I had to make another apartment searching trip down to VA which was a major hassle that could have been avoided had Mr. Matarazzo been aware of the community´s policies. <br> <br>I actually e-mailed AJ Dwoskin & Associates to see if they could help us find another apartment, because I was sure that their staff was not as rude/incompetent as the one at Tyson´s Glen. I guess they are even indifferent on a management level because they never responded to my email, but instead forwarded it back to Tyson´s Glen! <br> <br>Folks, rude and inflexible management is the norm toward residents, but not applicants. If I got this treatment as an applicant, think what it would be like to try and get them to fix a leaky faucet or address any other concern. They were like a completely different staff after they had my app fee and deposit. <br> <br>Now I am renting from the Metropolitan at Alexandria. Check them out instead. They are a little more expensive but are BRAND NEW (no pest problems like have been reported here) and nicer.. very dog-friendly too and walking distance to Van Dorn Metro... and you can get $100 back here in addition to their leasing specials ($1000 crate and barrel gift card): <br> <br> <br>http://www.rent.com/property/440395/0/