Review History for Verified Resident 912744

The Villages at West Laurel


Updated Review

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Resident 912744

Verified Resident ā€¢ 2009 - 2022

2/26/2022

The current Office staff is unhelpful. Response time for maintenance is unacceptable. Maintenance should call ahead or schedule appointments in the home. Safety issues on the property are not addressed
    Manager

    3/4/2022

    The Villages at West Laurel
    We are sorry to hear that you have had this experience as it is not the impression we want our residents to have. It is concerning that you have unresolved issues that we are not aware of and we would love the opportunity to discuss them further if you are open to contacting the office.
    2 Previous Reviews

    Previous Review

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    Resident 912744

    Verified Resident ā€¢ 2009 - 2021

    8/17/2021

    The current office manager is very difficult to talk to. She makes excuses for issues that are requested instead of trying to fix it, this includes safety issues. No one else in the office seems to know anything.
      Manager

      8/24/2021

      The Villages at West Laurel
      We are sorry to hear that you have experienced these issues and would love the opportunity to speak further about them. Please contact the leasing office at your earliest convenience.

      Previous Review

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      Resident 912744

      Verified Resident ā€¢ 2009 - 2021

      6/6/2021

      Overall this is a pleasant community, however the office staff needs better follow up on maintenance requests. The current office hours are unacceptable, especially being closed on Sundays. Noise complaints are not handled in a timely manner.
        Manager

        6/8/2021

        The Villages at West Laurel
        Thank you for taking the time to leave your honest feedback. I apologize that you didn't receive communication for your service request. Our team is not able to provide exact timeframes as we can't predict emergency calls, but we can notate your account so that you are notified the day the request will be completed. Please contact the office if you wish to have this updated on your account.We are sorry that our current office hours do not meet your needs. Please note that we are always available by phone and email if you can't visit us in person. If you are experiencing any issues at all please feel free to reach out directly to the office. We are happy to address any concern you may have.

        Review 142 out of 392

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        The Villages at West Laurel

        October 2024

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