Review History for Verified Resident 1058235

The Villages at West Laurel


Updated Review

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Resident 1058235

Verified Resident ā€¢ 2023

11/7/2023

Office staff Bonnie did not inform us in advance that the unit we were suppose to move into was not available on date promised and wanted us to wait a week and not move into promised unit until the 13th of Octoboer. We had already made moving arrangements with uhaul and the Rent the Help movers to move in on Oct 5th to unit promised and I informed them and the dates and time could not be changed so they offered us another unit and we viewed it and had no other choice but to move to a unit different than the unit promised. We were not happy that we were not informed till the day before we were to move on October 5th the unit was now ready for us to move into. I'm not happy with the unit we are now in because every weekend I have to put up with A very strong Pot smell and we have no idea which unit on either side of us that it's coming from, we can't open front or back door to vent the smell because there's no storm door on front or back door we can open the windows but that doesn't help much. I sure hope everyone that moves in this place isn't treated this way.
    1 Previous Review

    Previous Review

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    Resident 1058235

    Verified Resident ā€¢ 2023

    10/16/2023

    Do yourself a favor and do not move in Villages of West Laurel, find another place and you will be happier . Just avoid this place it's not worth th3 money it costs you to live here especially when you have to pay for your mailbox key and have to wait 7 to 10 days to get the mailbox key and you have to put your mail on hold till you get that key and go to the post office every couple of days to pick up the held mail, it's a big inconvenience
      Manager

      10/31/2023

      The Villages at West Laurel
      Thank you for your candid review. The convenience of our residents is our top priority, so it is disappointing to hear of any issues you have experienced with mail in our community. The information about your mailbox keys is detailed on your move-in information as they are issued by the US Postal Service.

      Review 56 out of 392

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      The Villages at West Laurel

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