It was a very easy move in process but the floor plan I got quoted for had a balcony and the apartment I got didn't have one. I would've like to been informed of the right apartment I was getting. That's it. I would've loved it more if I had a balcony.
Manager
3/25/2023
The Villages at West Laurel
We appreciate you sharing this positive move-in experience with us, although we are sorry for the disappointment you feel about the balcony. Our residents' satisfaction is our priority, and this does not appear to meet our typically high standards of service. Please feel free to contact us directly for us to gather more details and identify how we may improve now and going forward. Thank you for your time.