I have enjoyed living at Sunpointe the entire time I was there. The staff are always friendly and very helpful. Maintenance issues were rectified immediately and completely. The staff was always willing to assist with anything and were so easy to work with. I will miss not living there.

Portland-Salem-OR-WA-CMSA

As we were preparing to move out of our apartment and I had been informed  Don&#39;t expect to get your security deposit back. I have heard that prior resident have been charged up to $3000.00 above and beyond the security deposits.     ~    
 
We moved in June 1st of 2007 and have renewed every year (even with the rate increases) from June 1st to the end of May except the last one which states on it that it starts June 1st and ends June 30th.  We were not informed of the 13 month lease agreement.  I know we should have seen it on the paperwork and are willing to live with it.     ~    
 
On the list of  Cleaning Procedures  in the Residents Notice to Vacate packet they gave us&#44; there is  Change/add shelf paper  under Living/Dining/Hall/Bedrooms and under Bathrooms.  It also states  Change  under woodwork/cabinets in Laundry/Storage.  There is not any on them now so I do not think I should be forced to ADD any to them.     ~    
 
I am not sure if the carpet was  new  when we moved in but during the very first vacuuming the carpet came up and got caught on the vacuum roll.     ~    
 
They paint with water-based paint so when washing the walls (as they require in the checklist) the paint comes off&#44; especially on the cabinet doors.  They also paint over tape&#44;grease&#44; or anything else that happens to be on the wall when they do paint.  There is also paint brush bristles and/or hair in the paint.  Nor do they repair anything before painting.  There is paint all over the woodworking trim&#44; electrical outlets and places paint should not be.     ~    
 
The counter-tops were damaged when we moved in.  We did not notice it until we washed the counter-tops after moving in because there was something covering the damage like paint or something that came right off.     ~    
 
One past resident was charged for painting the fireplace because they had used it.     ~    
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WATCH OUT!  THINK TWICE BEFORE MOVING HERE.   
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The patio door is always coming off it tracks whenever we open or close it.  The paint on the back porch peels off all the time and has been since we moved in. One of the railings was out of place when moved it&#44; we have since fixed that ourselves (we do that ourselves a lot because when maintenance comes in they ALWAYS damages something.  We have fixed what we can when they do.)  I left the apartment cleaner and actually spent money to make it be in a better condition than it was when I moved in. After moving out&#44; the charges they made against my security deposit were ridiculous.     ~    
 
The toilet is stained badly and has been since we moved in&#44; I have bleached it for over three hours and nothing changes.     ~    

There is no lighting in the living room&#44; so you will need lamps or something else.  There are two outlets controlled by a light switch but no overhead lighting.     ~    

The appliances re very old and outdated.  Our stove only had three burners that worked and the oven only worked when it wanted too.  When the oven did work it NEVER maintained a steady temperature so it either under-cooked or burned your food.  There was not telling when dinner would be done and then if it would be edible. There are no garbage disposals.     ~    
 
The washer and dryer never work right.  I have had them fix the unit three or four times now and  replace  it twice.  (they took it down the stairs and brought it back up   the dryer drum was stained blue when we moved it and the  new  unit was too   strange) The washer lid needs to be lifted until the agitator stops spinning and closed again to reset it twice per load.  Then it will take the dryer four to five full runs on high heat to dry just one small load.  During the latest  repair  they pulled it out&#44; the wall was yellow and covered with mold and peeling paint. They did not say anything about it&#44; nor did they clean it before pushing the washer/dryer back into place.     ~    

The mold runs rampant through the apartments.  When I tell maintenance&#44; they come clean it and then tell me I have too many plant (we have two small potted plants). The windows are single pane and you will have mold develop around the windows constantly if you don&#39;t clean it regularly.  Maintenance will tell you that you have to leave your windows open for n hour each and EVERY day to prevent it even during the winter (Um   no thank you&#44; heating is super expensive as is)     ~    

The apartment is heated with baseboard heaters that are right under all the windows in the bedrooms so the heat makes the windows sweat more and helps the mold grow rapidly.  In the front room the baseboard heater runs right along the long wall between the door and the fireplace.  The are very inefficient and your power bill will be high in the winter just trying to keep warm.  Our ran $50 a month in the summer and over $100 when it started cooling off in the fall and winter (we were on the second floor).      ~    
 
They do not keep their gutters clean and as a result the water drips onto the stairs below.  During the winter of 2008&#44; the step was icy and I slipped and injured my ankle that had been recently operated on.  I reported it to their insurance and then was told&#44; it was my fault because I was not stable enough on my feet.   They raised our rent the next renewal by $20 a month.     ~    
 
Even though in the lease agreement they state that the Community Building will be open during x   y  hours.  they are not.  Although there are plenty of staff to work in office&#44; the office is constantly closed&#44; for example today I went to drop off my notice to vacate at 1:40 pm and the door said they would not be back until 2:30.  This is after their one hour lunch break from noon to 1 pm&#44;which they close the building so that they can eat their lunch in the COMMUNITY TV Room. It is not fair to the residents that we get denied the use of the building because they eat in there. It is also closed on holidays&#44; like this past Memorial Day&#44; we could not even go swimming because it was closed to  honor  the holiday.  So much for our stay-cation.  The office staff puts themselves before anybody else.      ~    

The staff here is highly unprofessional&#44; the manager is always hidden&#44; never to available&#44; except when she has something to yell at you about.  Whenever she does  talk  to you&#44; she is looking down her nose at you&#44; is mean&#44; sarcastic and treats your like a child.  She seems to hate children and will complain to you about your kids&#44; no matter what they do and/or do not do.  I have never had anyone make me feel so worthless and terrible as the management here made me feel.  
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DO NOT MOVE HERE!! 
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The employee turnover rate is very high.  It seems that when someone does come in that cares or has at least a small amount of people skills&#44; they do not last more than a week or two.  Do not get attached to people here&#44; everyone moves on except the one that should   THE MANAGER  (Rumor has it she is related to the owner&#39;s so not even complaining to them gets her out) .You will never know who you will see when you go inside.     ~    

If you get packages&#44; be sure to be home because if you are not there when they are delivered then they leave a note stating  Left at office&#44; if open  which they never are.  If by chance they are open when UPS is here&#44; they take forever  finding  your package.  I showed up to the apartment complex as the UPS truck was leaving and found a note on my door and went right down to the office&#44; it took them over 5 minutes just to find the package&#44; which is kept in an office  just off the reception room.     ~    

The pool and hot tub are usually very dirty or closed all together.  There was a time that the hot tub looked like someone had literally taken a bath in it.  It stayed like that for three days.  Other time the chlorine was so strong it burned your eyes and throat as soon as you walked into the area.  We had to leave right away it was so strong.     ~    

The  EXCERISE ROOM  is nothing to be proud of.  It is a treadmill&#44; an elliptical machine and a cheap bowflex-like machine.  That is it and one or more is usually broken or always being used.     ~    
 
They have had at least 2 major floods of downstairs apartments and some cars. This most recent flooding has done damage to 14 apartments. Most water damage is so severe the tenants had to relocate.  The grounds are always soggy and muddy.  My kids call it  the swamp       ~    
 
The trash compactor area was always filthy and piled high with trash but management still didn&#39;t have the garbage collectors come any more often. Oh and if someone does throw something away that you might have a use for&#44; you will get yelled at for taking anything out of the area&#44; even though it is not suppose to be  dumped  in there in the first place.  They would rather waste your money by hiring a company to come haul all that stuff out of there.     ~    

Speaking of wasting your money   they change the flowers around the entire complex every three months with the seasons instead of actually maintaining a good flower bed.  Oh no&#44; whole new flowers and plants.   They hire a shoddy grounds crew that will mow the grass/muddy areas and blow the leaves and debris off the sidewalks - even in the rain.  When they blow the leaves and debris off the sidewalks&#44; they will blow it onto your cars every time.  I had to replace a windshield   I walked out to my car&#44; sitting under the carport&#44; seen it was covered in muddy and leaves (as was the car sitting next to mine) and my windshield was damaged.  Management said they are not responsible.  This grounds crew also when trimming the bushes&#44; trims them down to just a few inches off the grounds for some of them so they never grow&#44; fill in or look nice.     ~    

On the ground there are raspberry bushes&#44; plum and crab apple trees&#44; but you are not allowed to eat the fruit or you get yelled at and a notice on your door.     ~    

If you have a dog&#44; dogs are welcome here as long as they are on a leash but be warned it is NOT a PET FRIENDLY place as they claim.  Yes they provide bags to use to clean up after your pets but the only place to dispose of the  cookies  is in the trash compactor or the only other trash can on the whole place which is at the playground.  Since most people either do not carry the compactor key with them&#44; they either just set the bags on the trash compacter for someone else to deal with or until the pile gets so high maintenance actually cleans it up (days later) or they use the trash can in the play area&#44; so they play area always smells bad.     ~    

And you will be blamed for every mess that is not cleaned up.  They will tell you that you are not cleaning up after your dog and you will get a warning on your door.  My dog is a service animal&#44; if I do not clean up after him he can lose his certification so I KNOW I always clean up after him (besides it is the law here in Washington and there is a huge fine if you are caught not cleaning up so way take the chance).  I received three warnings in just a four month period and they were threatening to evict us over it.  The manager was trying to bully me by telling me she was going to do DNA testing on it and then turn me for it.  I told go right ahead because I knew it was not us.  Nothing ever came of that&#44; but I still have received warnings on my door telling me to pick up after my dog.     ~    

Caged animals count towards your number of allowed pets.  You will ask about them before moving in&#44; they will say they do not but then whenever they come in to the apartment to do anything&#44; they will charge you a deposit for them or tell you to get rid of them.  We had two service dogs&#44; one active and one in training to take the older ones place and also a caged rabbit.  When we asked about the rabbit before moving in&#44; they said it was fine but after we moved I they told us to get rid of one of the animals because we had more than two. Service animals CAN NOT be considered as pets but they do here.  There is only two lines on the application and a check box for if the are a service animal.  The service animal WILL count as one of the two allowed pets.  (They are not friendly or considerate to people with disabilities or their service animals)
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RENT AT YOUR OWN RISK!!! 
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Noise is a HUGE problem here.  First the bedrooms face the parking lots so you can not really leave your windows open on the nice cool nights or you hear cars coming and going&#44; doors slamming people walking in or out of their apartments and everything else going on.  Second&#44; we are RIGHT next to Mountain View High School&#44; so during the day there are high school kids  constantly jumping the fence and  cutting through the property to go between the school and the convenience stores on the corner.  They smoke and swear and do not care who is around.  One day my kids and I went to go play at the playground and came across some high school kids having sex on the playground equipment during their lunch break.  Another time&#44; we seem some doing a drug deal while others were already using the drugs on the same equipment. They rev their engines whenever they drive in the school parking lot.  At nights&#44; especially after it snows&#44; the kids will be over there spinning tires and racing and acting stupid all hours of the night.  Third - The walls and floors are thin as paper and you can hear a conversation in another room with the door closed or in another apartment completely in it&#39;s entirety with little difficulty. When we are in our bathroom we can hear everything going on in the apartment below us.  We know when they take shower and when they use their bathroom (grosses me out to think they can hear me when we use ours)When they do run through water it sounds like it is running in our apartment so much that often I think my kids are playing in the water and have to check on them.      ~    

Police are hear weekly and sometimes daily.  Apartments have been broken into&#44; cars have been stolen right from the parking lot.     ~    

The playground equipment is nothing fantastic.  It is dirty and greased and will stain clothes.  Several kids have been injured on this equipment&#44; one burned badly because of the slide&#44; they could not get off of it quickly enough.  The ground covering is really old and sharp wooden chips which has also hurt children.  It was broken once&#44; Maintenance put up yellow cation tape which lasted less than an hour but LEFT the broken beam and pieces there and someone was hurt on it.  It took them three long weeks during the summer for them to fix it and it is still not done well.  The wood is unprotected so it splinters easily.  The wood is rough&#44; The swings are usually cracked so they pinch kids or are broken all together.  There used to be a basketball hoop (right next to the trash compactor   smelly) but it has been down for over three years now.  There is no bike riding&#44; rollerskating or skateboards allowed in the parking areas at all.     ~    

You are not allowed to do any work on your car in the parking areas.  You have to take it or have it towed somewhere else.     ~    

They do not spray for insects at all and if you do have a problem with them in your apartment it is at your expense.     ~    

They spray the grass without telling the residents and many kids give red bumps on their skin after walking across or playing in the grass.  Some pets have been sick after eating some of the grass&#44; some are allergic to it like ours and will end up at the vets every time they spray the grass because it cause great big sores on his legs that ooze and bleed.      ~    

Nothing is extra here. You will pay for cable&#44; water&#44; sewer&#44; garbage&#44; power&#44; phone and internet. The movie selection they have in the office is VERY limited and way behind.  I have donated movies to it but they never showed up to be watched.  I think someone kept them instead.  Same with books.     ~    

If you want to use the clubhouse for anything from a business meeting&#44; birthday party or even a few hours of gaming with friends&#44; there is a huge deposit (checks only) and as expected everything must be cleaned but what they do not tell you is that if the furniture is not returned exactly like it was before they will keep the deposit.  If there was a stain on anything before you were ever in the room&#44; they will charge you to clean that up (keep in mind this is the same room they eat lunch in everyday)      ~    

I wish I would have picked a different place to live&#44; I would not recommend this place to my worst enemy.  No one deserves to live and be treated like this. 
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DO NOT EXPECT TO GET YOUR DEPOSIT BACK! 
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And if you still want to rent here - video tape your move in.     ~    


Extra resources:     ~      http://www.washingtonlawhelp.org/WA/showdocument.cfm/County/ /City/ /demoMode/= 1/Language/1/State/WA/TextOnly/N/ZipCode/ /LoggedIn/0/doctype/dynamicdoc/ichannelprofileid/15931/idynamicdocid/1993/iorganizationid/1553/itopicID/865/iProblemCodeID/1630100/iChannelID/7/isubtopicid/2/iproblemcodeid/1630100       ~       ~       ~       ~    


http://www.washingtonlawhelp.org/WA/StateChannelResults.cfm/County/ /City/ /demoMode/= 1/Language/1/State/WA/TextOnly/N/ZipCode/ /LoggedIn/0/iSubTopicID/2/iProblemCodeID/1630100/sTopicImage/g-housing.gif/iTopicID/865/ichannelid/7/bAllState/0

Sunpointe Apartments - Vancouver&#44; WA.

I have lived here for three years and they have been double billing my water sewer and garbage as you have to pay double for guest, yes you heard that right they double bill you for guest. Manager has repairs done at 7 am on Saturday just to disturb tenants. They rent to lowlife people so you have parking lot brawls. The apts are noisy as you can hear people talking in the apt below, high school kids gather from the school next door in the stairwells and smoke pot. Pools of spit in the stairwell. Dog hair and dander in the unkept stairwells , cobwebs and snails in the stairwells and everywhere along with dog crap in the grass. One trash compactor that is always broke as the owner is too cheap to fix it right. The compactor is always broke so you have rats feeding on the garbage stacked up out side of it. Rent increase every time the lease is up by $100 so you will be paying $2k per month in four years. Your late fee is a 10% of your rent and did I mention the noise is insane from the high school, Nails coming out of the ceiling and walls. It took them a year to replace my stove. The windows are cheap old school metal frames un weatherized so cold air comes in I have plastic on my windows just to keep this place warm with the one heater in the dining room as the one in the living room barely works. I can tell this donâ€™t fall for the fake manager and staff because as soon as you move in you will be ignored and the reviews on the website are fake and only positive ones are posted. This is a slum lord complex designed to soak as much money out of you as possible. It is so bad I plan to break my lease and move out. Donâ€™t fall for the updated club house as this place is cheap and you can find much better if you look around.My dining room lights dim as there is a short in the building and last year their was a fire on the other end of the building.

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