A-
A-
31 East Thomas Road , Phoenix, AZ 85012

3.7

(47 Reviews)
$2,350/mo

Reviews

3.7 rating

47 total reviews

(

46 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

Current Resident 1413104

Verified Resident 2025 - 2026

4.0

3/30/2026

The amenitites are great. We love the rooftop and the pool and all of the access to outdoor space. The only complaints are that the gate to the garage has not worked since we moved in and we have seen vehicles broken into and there is a dog on our floor that continues to pee in the hallway. The management team is having the carpets cleaned all the time, but the smell always lingers and gets worse before they clean again. That tenant should just be kicked out.

    Review Author Icon

    Current Resident 1405758

    Verified Resident 2024 - 2026

    4.7

    2/19/2026

    It has been a great community to live in, amenities are really great and the staff is always super helpful. It is always clean, and if there ever is an issue they are super quick to help fixing it, I would recommend living here.

      Property Manager Response

      2/21/2026

      Hi, thank you so much for your positive comments about MAA Central Ave! Thanks again for the recommendation, and have an amazing day!
      Review Author Icon

      Current Resident 1393651

      Verified Resident 2025

      5.0

      12/21/2025

      Si buscas un lugar tranquilo y muy seguro este es el lugar indicado, perfecto para persona que quiera vivir en paz y sin ruido, vivo muy agusto, tengo todo cerca, siempre limpio, muy acogedor. Definitivamente recomendable

      Property Manager Response

      12/24/2025

      Hola, nos alegra mucho haberte brindado una experiencia tan positiva! Si necesitas algo m s, no dudes en llamarnos o visitarnos. Que tengas un excelente d a!
      Review Author Icon

      Current Resident 1389587

      Verified Resident 2023 - 2025

      4.5

      12/4/2025

      A fairly quiet community with a lot of amenities. The pool area is very nice with plenty of shade and plenty of sun for those that are seeking one or the other. Covered parking is a bonus, especially in the summer months. The staff does a great job of being proactive on any issues.

        Property Manager Response

        12/7/2025

        Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

        Updated Review

        Review Author Icon

        Current Resident 1299204

        Verified Resident 2024 - 2025

        4.7

        12/2/2025

        The building location is great and close to many restaurants and other amenities. The building and facilities are very nice and very new. We are generally happy with our living arrangement in this facility, but that does not mean that it is managed perfectly. All apartments have issues.

          Property Manager Response

          12/3/2025

          We appreciate you bringing this experience to our attention. If you are willing, please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you.
          Review Author Icon

          Current Resident 1383957

          Verified Resident 2025

          2.5

          11/8/2025

          Excessive fees for amenities that don't work: you pay for parking but the gate has not worked consistently since I moved in. I've submitted 10+ maintenance tickets to no avail. WiFi is $75 a month and is not stable. It barely works in common areas, despite being advertised to. Additionally, since I've lived here, management has tacked on nearly $50 in unnecessary additional fees for (common area electric costs more than 50% of my own apartments energy bill, fees for package services.). The building also technically broke my lease. I was promised a month rent rebate, but that wasn't honored for the month stated in my lease agreement. When I raised concerns, it took multiple emails back and forth plus the threat of involving my legal team to actually get my lease honored. Too expensive with hidden fees and additional ones added on within my first 4 months of living here. Would not recommend unless you want to overpay for somewhat luxury apartments and have extra money to pay for fees they add at a whim and without announcement.

          Property Manager Response

          11/13/2025

          Please reach out to our property management office. We are disappointed to hear that you have had anything other than a positive experience as we strive for excellence.
          Review Author Icon

          Current Resident 1382735

          Verified Resident 2023 - 2025

          4.2

          11/4/2025

          It's a good quiet place to live but it is overpriced . Staff is kind and friendly but not very good at following up. The community is kept clean and nice and the apartments are nice and fairly modern but too small.

            Property Manager Response

            11/5/2025

            We appreciate you bringing this experience to our attention. If you are willing, please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you.

            Updated Review

            Review Author Icon

            Current Resident 1288675

            Verified Resident 2024 - 2025

            2.5

            10/20/2025

            Management doesn't care about what you have to say. Example would be dozens of people complained about this new gate and they did nothing about it until it trapped everyone inside prior to work and caused everyone to be late. Continuously making daily activities a hassle and seems to not care about the community at all other than your rent.

              Property Manager Response

              10/23/2025

              Hi, thank you for taking the time to leave us feedback about your experience with us. We appreciate you bringing this experience to our attention. If you are willing, please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you.
              Review Author Icon

              Current Resident 1375488

              Verified Resident 2023 - 2025

              3.2

              10/6/2025

              Terrible communication between residents and office. Never know when things are happening. Had a whole fire in my hall last year and was never communicated anything. Office always changing people and no one knows what's happening. My dog got attacked in dog park and the office said they would get back to us and STILL haven't heard anything back. I am in love with this complex but will not renew again bc the office is awful.

                Property Manager Response

                10/28/2025

                We are disappointed to hear that you have had anything other than a positive experience as we strive for excellence.

                Updated Review

                Review Author Icon

                Current Resident 1203184

                Verified Resident 2025

                2.8

                10/6/2025

                The representative that was here before the new staff she was amazing. I am unsure about the current management. There was an incident where the staff lied about a particular reason for entering my unit and needless to say I was not ok with it.

                  Property Manager Response

                  10/10/2025

                  Hi, we appreciate you bringing this experience to our attention. If you are willing, please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you.
                  Review Author Icon

                  Current Resident 1374171

                  Verified Resident 2024 - 2025

                  2.8

                  10/2/2025

                  I love my apartment and will say maintenance handles orders efficiently. My biggest issue is with the front office staff. There is little to no communication when it comes to issues like when the fire alarm goes off 5-6 times since I moved in. Not just a little fire drill. More like we're outside for 2 hours while the fire department checks out the complex. Which in AZ is the worst. The only updates we seem to get are when they are charging extra fees or rules when it comes to parking.

                    Property Manager Response

                    10/6/2025

                    We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at ResidentCare@maac.com and allow us 48 business hours for a response.
                    Review Author Icon

                    Current Resident 1373385

                    Verified Resident 2025

                    4.3

                    9/29/2025

                    Love the community amenities staff is great. But your compliance is terrible I'm a disabled veteran, I have a registered service dog & esa dog that's been denied multiple times. I have submitted documentation proving disability & proving my dogs use and am still being denied.

                      Property Manager Response

                      10/6/2025

                      Hi, we appreciate you bringing this experience to our attention. If you are willing, please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you.
                      Review Author Icon

                      Current Resident 1369787

                      Verified Resident 2024 - 2025

                      3.2

                      9/17/2025

                      So many different issues from facility issues, internet down, doors not properly functioning, pool cleaning, not getting timely responses to my concerns, it took over a month to get answers to my questions and constant management turnover.

                        Property Manager Response

                        9/19/2025

                        Hi, we really appreciate your feedback! We appreciate you bringing this experience to our attention. If you are willing, please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you.
                        Review Author Icon

                        Current Resident 1368444

                        Verified Resident 2024 - 2025

                        3.3

                        9/12/2025

                        The community before new management took over was amazing. Im very disappointed in the lack of communication the new management team has with us as a community as a whole. Ive had my car broken into with absolutely no help from management nor nothing was done.

                          Property Manager Response

                          9/14/2025

                          Hi, we appreciate your honest feedback, as we are always looking for ways to improve. Your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please reach out to us at ResidentCare@maac.com and allow us 48 business hours to respond so we can discuss your experience further.
                          Review Author Icon

                          Current Resident 1362685

                          Verified Resident 2025

                          4.0

                          8/26/2025

                          Community is quiet and the amenities are nice. My complaints are the gate and external doors aren't always locked and the coffee machine is out at least once a week. I think The trash concierge fee is a waste of money and should be optional.

                            Property Manager Response

                            8/28/2025

                            Hello, we appreciate you taking the time to leave us this feedback. Please contact us at ResidentCare@maac.com when you have an opportunity and we will be more than happy to try and turn your experience around. We take your time seriously so please allow us 48 business hours to respond to your inquiry. Thank you.
                            Review Author Icon

                            Current Resident 1357992

                            Verified Resident 2025

                            2.8

                            8/11/2025

                            My experience at this MAA location in Midtown Phoenix has been less than satisfactory. Dog owners let their pets do their business out in the halls and around the elevators. These areas constantly reek of urine and poop, to which I've seen with my own eyes. There are also certain residents who do not respect others and blast their music, run through the halls at night, and litter the place. I've also put in multiple maintenance requests that end in no action taken. The rent is also too high for these conditions. The only positive I have of this building is the location and how it is centralized with easy access to anything you could want. Needless to say I will be looking elsewhere once my lease is up.

                              Property Manager Response

                              8/13/2025

                              We appreciate you bringing this experience to our attention. If you are willing, please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you.
                              Review Author Icon

                              Current Resident 1357988

                              Verified Resident 2025

                              3.7

                              8/11/2025

                              Since moving in, overall the staff is friendly.The only negative experience I've had w/ employee is from corporate employee named Giovanni Trujillo. He was rude, condescending and does not know how to handle difficult conversations which I found weird for someone who, as I was told by another employee, is a corporate trainer.

                                Property Manager Response

                                8/13/2025

                                We appreciate you bringing this experience to our attention. If you are willing, please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you.
                                Review Author Icon

                                Current Resident 1355468

                                Verified Resident 2023 - 2025

                                2.3

                                8/5/2025

                                The overall quality has decreased since the building was the Haverly. The staff seems disinterested in the residents and the property overall. The common areas are not properly maintained especially the pool area.

                                  Property Manager Response

                                  8/6/2025

                                  Hi, thanks for bringing this matter to our attention. We would like more details about it; please reach out to us at ResidentCare@maac.com as soon as Possible and allow us 48 business hours for a response.
                                  Review Author Icon

                                  Current Resident 1352917

                                  Verified Resident 2023 - 2025

                                  4.3

                                  7/25/2025

                                  We are mostly happy with this apartment complex - other than then the property management not making people keep their balconys cleaned and also allowing dogs in the grassy area downstairs that is meant for bbq - the dog poop makes it unenjoyable - Dogs shouuld only be allowed in the dog run park

                                    Property Manager Response

                                    7/30/2025

                                    Hi, we appreciate you bringing this experience to our attention. If you are willing, please contact us at ResidentCare@maac.com and allow us 48 business hours for a response so we can work towards a resolution. We look forward to hearing from you.

                                    Updated Review

                                    Review Author Icon

                                    Current Resident 1312354

                                    Verified Resident 2024 - 2025

                                    4.3

                                    7/23/2025

                                    The community is mostly quiet, clean and safe. It does feel like living in a resort. There is so many amenities provided. I choose this location because it's very central Phoenix. I'm new to the area and needed a place I felt safe, close to work, had food places within walking distance, close to the metro & quick to drive to any destination.

                                      Property Manager Response

                                      7/30/2025

                                      Hi, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
                                      Review Author Icon

                                      Current Resident 1351142

                                      Verified Resident 2023 - 2025

                                      4.3

                                      7/17/2025

                                      Please Note: We were never shown interior of the Unit..OR the Lounge Area by Previous Orig. (Haverly) Mgt. or Leasing Staff!!...OUR UNIT (#560) IS One of Few DIRECTLY under the West End of the Very Poorly Engineered & Designed, Very Noisy @ times,"ROOFTOP" Lounge!!...been told there is a 10:00 Curfew!!...But many Residents mite Not Be Aware Of...Due to Late Night (after Hrs.) Gatherings!!..these Noises are from Tables & Chairs being Drug across the Square Concrete Slabs, that are Basically Our UNITS CEILINGS!!..with little Regards or Respect to US, the Residents Below!!..I had been working with Resent Previous MGR.JOSH, & Dan, Maint. Supv. to Resolve the Noise Issues...So Very much looking for a Resolution Upstairs!!..In Last 18 Months, No other Issues!!..Myself & Maryjane Have Enjoyed our Time Here @ MAA CENTRAL AVE...Previously Known as HAVERLY!!...Regards, B. Goodwin..Unit #560.

                                        Property Manager Response

                                        7/20/2025

                                        Hello, thank you for taking the time to leave us feedback about your experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at ResidentCare@maac.com and allow us 48 business hours for a response.
                                        Review Author Icon

                                        Current Resident 1349430

                                        Verified Resident 2025

                                        4.7

                                        7/10/2025

                                        Living at MAA has been great. It has nice amenities, I like the keyless entry feature, the 24/7 gym access, and the pool. I wish there was more visitor parking and the mailroom can be a lot at times since a lot of residents won't pick up their packages on time. Otherwise staff has been friendly and good, I don't have issues with my neighbors, and I actually enjoy the space I reside. If you're looking for a home consider MAA central

                                          Property Manager Response

                                          7/13/2025

                                          Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                                          Review Author Icon

                                          Current Resident 1238022

                                          Verified Resident 2024 - 2025

                                          3.3

                                          6/11/2025

                                          Not bad, maintenance is fast. Amenities are worth the price of rent. Took basically the entire cold season to get the rooftop firepits working. Wish the corridors between units weren't so sterile and grey, feels like walking the halls of st Joseph's just down the road. Halls also smell weird in parts of the complex. Unit is good, luxurious

                                            Property Manager Response

                                            6/14/2025

                                            Hi, we regret to hear that you had this experience with us. Please reach out to us at your earliest convenience and allow us 48 business hours to return your inquiry so we may further assist you in working towards a resolution. MAA Central Ave ResidentCare@maac.com
                                            Review Author Icon

                                            Current Resident 1339553

                                            Verified Resident 2024 - 2025

                                            4.7

                                            6/2/2025

                                            Josh has been amazing! He keeps the property looking fantastic and he cares about people. I moved in 6 months ago and love no commute, taking the light rail to downtown, and the quiet evenings in midtown.

                                            Property Manager Response

                                            6/5/2025

                                            Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
                                            Review Author Icon

                                            Current Resident 1327729

                                            Verified Resident 2023 - 2025

                                            3.8

                                            4/7/2025

                                            Average experience. I believe the rent is too high for the location. Security is lacking. Theft is common in the parking garage. The pool maintenance work has taken too long. The staff is nice. Again the rent is too expensive

                                              Property Manager Response

                                              4/10/2025

                                              Hello, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to connect with you so we can make your experience more positive. Please contact us at ResidentCare@maac.com and allow 48 business hours for a response - we look forward to hearing from you.

                                              Floor Plans & Pricing

                                              2 Bedrooms

                                              2 Beds, 2 Baths

                                              See Floor Plan Details

                                              Disclaimer: Special, prices and availabilities subject to change.

                                              epIQ Ratings

                                              What is epIQ?

                                              The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                              epIQ Report Card

                                              In partnership with SatisFacts™

                                              Community epIQ Grade

                                              A-
                                              A-

                                              Renter Ratings

                                              B

                                              Review Ratings (from 25 reviews)

                                              Noise

                                              3.8

                                              Grounds

                                              3.6

                                              Safety

                                              3.0

                                              Office Staff

                                              3.3

                                              Maintenance

                                              4.4

                                              Neighborhood

                                              4.6

                                              Survey Scores N/A

                                              Review Count

                                              A

                                              Number of reviews in the past 365 days

                                              25

                                              Manager’s Review Engagement

                                              A+

                                              Percentage of reviews responded to

                                              96.00%

                                              Manager’s Review Reply Time

                                              A-

                                              Average time to respond to reviews

                                              3.76 days

                                              Features & Amenities

                                              Laundry
                                              • In-Unit Washer/Dryer
                                              • Laundry Facilities
                                              Parking
                                              • Car Charging Stations
                                              • Parking
                                              Other
                                              • Air Conditioning
                                              • Balcony/Deck
                                              • Cat Friendly
                                              • Community Center
                                              • Controlled Access
                                              • Dishwasher
                                              • Elevator
                                              • Fitness Center
                                              • Large Dog Friendly
                                              • On-site Personnel
                                              • Pool/Hot Tub
                                              Show Less
                                              Show More
                                              This community is managed by

                                              MAA

                                              A
                                              A
                                              Communities
                                              298

                                              Questions & Answers (0)

                                              Frequently Asked

                                              How is MAA Central Ave Rated?
                                              Based on 47 number of votes by renters, MAA Central Ave is currently rated 3.7 out of 5 stars.
                                              How satisfied are residents with the upkeep and overall appearance of the grounds at MAA Central Ave?
                                              MAA Central Ave is rated 3.6 out of 5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                              How effective was the maintenance team when resolving your problem?
                                              MAA Central Ave is rated 4.4 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                              What are noise levels like at MAA Central Ave?
                                              MAA Central Ave is rated 3.8 out of 5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                              How safe is MAA Central Ave?
                                              MAA Central Ave is rated 3 out of 5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                              How satisfied are residents with the neighborhood?
                                              MAA Central Ave is rated 4.6 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                              How satisfied are residents with the staff at MAA Central Ave?
                                              MAA Central Ave is rated 3.3 out of 5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                              How often does management engage with reviews?
                                              Managers have responded to 96% of their community reviews in the past year.
                                              How quickly does management engage with reviews?
                                              Managers have replied within 3.76 days to their community reviews in the past year.
                                              Who manages MAA Central Ave?
                                              MAA
                                              What is the pet policy at MAA Central Ave?
                                              No pet policy available
                                              What types of floor plans are available?
                                              2 Beds, 2 Baths

                                              Contact Property

                                              MAA Central Ave

                                              (480) 674-9739

                                              March 2026

                                              Sun
                                              Mon
                                              Tue
                                              Wed
                                              Thu
                                              Fri
                                              Sat
                                              1
                                              2
                                              3
                                              4
                                              5
                                              6
                                              7
                                              8
                                              9
                                              10
                                              11
                                              12
                                              13
                                              14
                                              15
                                              16
                                              17
                                              18
                                              19
                                              20
                                              21
                                              22
                                              23
                                              24
                                              25
                                              26
                                              27
                                              28
                                              29
                                              30
                                              31
                                              Beds

                                              0

                                              Baths

                                              0

                                              Under New Management

                                              Claim your community to update listing information, capture leads, and respond to reviews!

                                              MAA Central Ave is an apartment in Phoenix in zip code 85012. This community has a 2 Beds, 2 Baths, and is for rent for $2,350. Nearby cities include Phoenix,, Paradise Valley, Glendale, Scottsdale, Laveen, Tempe, Peoria, Tolleson, Guadalupe, Youngtown, Avondale, Sun City, and El Mirage.