Homecoming at The Preserve

Resident 1151219

Verified Resident • 2023

My experience at this community has been nothing but great. The grounds are very maintained and refreshing. My unit is everything I expected it to be. The staff members are pleasant and has always greeted me with a smile. The only thing I'm unsatisfied with is, some (not all) dog owners clean up their dog's feces. Other than that, I'm very pleased with my decision to move into this community.

Matthew_B144

Resident • 2022 - 2023

Attention to detail

As I was enjoying my morning walk I saw Donta meticulous cleaning the furniture in front on the pool. The property here is very well maintained due to the attention to details the staff puts in on cleaning the furniture and equipment that is available for everyone in the community! Thank you for keeping this place maintained!

anonymous

Resident • 2019 - 2023

Julie Castellanos, Residential Lease Administrator at Homecoming at the Preserve is amazing. Kudos!!! Please contact her if you may have any questions about homecoming at The Preserve and Chino. Julie Castellanos Residential Lease Administrator Homecoming at the Preserve 16250 Homecoming Drive Chino, CA 91708 Phone

anonymous

Resident • 2022 - 2023

Very helpful staff

Night service manager Carlos did a great job with following up and making sure that everything is working well after placing a work order. He went above and beyond with his customer service. Overall, the staff are really friendly and helpful.

[email protected]

Resident • 2020 - 2023

Service

The night manager Carlos is An amazing outgoing person!! He’s super nice and always smiling and very communicative! He showed me where the gym was and showed me around! Answered all my questions! Keep up the great work Carlos ????

anonymous

Resident • 2023

Quick Support

Night manager really assisted in not just a timely matter but a quick manner. He was polite, considerate and made me feel reassured that my concern would be handle from my initial call. Within 5 minutes he handled the situation and called me back to provide me a follow up. Thank you Carlos. You did an awesome job.

Resident 1149796

Verified Resident • 2017 - 2023

It's a nice, clean apartment community. The amenities are well maintained and upgraded. The maintenance staff is helpful and quick to address any concerns. It's been a good experience living in this community for the past 6 years.

Resident 1149113

Verified Resident • 2020 - 2023

First of all to whom it may concern: The three years that I've live here at the preserve have been good nice and quiet community and helpful service on the other hand. Hopefully I may purchase one of the units in the future.

Brian_D117

Resident • 2019 - 2023

Amazing and caring staff that go above and beyond

Fabiola has been amazing assisting me and my family during our difficult time. She is very patient, knowledgeable and kind when answering all of our endless questions. Thank you Fabiola and the maintenance team for all your hard work serving all in need. Each of you have exceeded our expectations. We are proud to call Homecoming of the Preserves our home.

Amber_M659

prospective • Visited 2023

Phillip was extremely helpful and very informative. He showed us multiple properties until we found the perfect one. Not only was he helpful, but he’s super friendly and funny and made everything for us easy.

anonymous

Resident • 2023

Smooth move in

anonymous

Resident • 2014 - 2023

DONTA ABRON NEEDS A PROMOTION

Donta Abron is a good worker and he gets the job the done he is very respectful and does a good job and when he finishes the job is clean and nice. Donta Abron deserves a promotion for his hard work and effort he puts in. Gregory Shelton & John Shleon Unit 16250 Chino Ca, Homecoming dr. Unit 1125.

anonymous

Resident • 2023

Move-In Process

I recently had the pleasure of going through the move-in process at Lewis Apartment Homes, and I must say it was an incredibly smooth and stress-free experience. From start to finish, the entire team, consisting of Cassie, Julie, Jasmine, and Sam, went above and beyond to ensure that everything was handled efficiently and professionally. I cannot commend them enough for their outstanding service.

Arielle_R885

Resident • 2023

Gave us options

Pablo came in to fix some of our service requests and he did that with not only speed but gave us options on how to solve the problem in the future too. We appreciate his help and his great customer service skills as well.

anonymous

Resident • 2022 - 2023

Amazing job from Shaun working in our home today and going above and beyond. We are very grateful for assisting us with our service issues . I submitted a service request today and Shaun helped us couple hours later. I love Homecoming and our maintenance team!

[email protected]

Resident • 2021 - 2023

Great Staff and Fast Fix

The 5-star great repairman did a great job fixing my refrigerator and helping to clean my washing machine the next day when I submitted the request, they never step on your carpet and clean up the place after the fix, thanks

[email protected]

Resident • 2018 - 2023

Excellent Service

I would like to thank Michelle for always being so helpful whenever I have questions or need assistance. She always has an answer for me and is always willing to help. We have been here almost 5 years and I will always remember her from day one. She will leave that type of impression on you. Thank you again Michelle for all that you do. You are greatly appreciated.

Joseph_V192

Resident • 2022 - 2023

Quick to address concerns

I would like to thank Alfonso for going above and beyond and addressing my work orders regarding terminex. He made me feel like he was listening and was able to come up with a solution to solve my problem 100% recommend, then there was Jaime who was able to order my new refrigerator for me and get it here faster then i expected. As for installation Edgar was super friendly and helped answer questions i had regarding the new technology on my refrigerator. thank you Homecoming at the Preserve for your maintenance team always going above and beyond and always giving it a 100% plus more. Thank you Alfonso, Jaime, &Edgar!

Resident 1144226

Verified Resident • 2021 - 2023

Poor customer service for the residents. Clubhouse rental is overpriced for residents Parking is crowded with non permits Dog feces everywhere The clubhouse pool and gym are poorly monitor , so many non residents (especially public) utilize the amenities

Resident 1144118

Verified Resident • 2019 - 2023

The staff here at Homecoming is really nice and punctual. When we have an issue that needs fixing, they respond in a timely and friendly manner. I haven't had any issues with the staff. My current neighbors have been respectful and nice.

Resident 1144088

Verified Resident • 2019 - 2023

I enjoy my apartment, but the continuing rising costs are becoming unbearable. Also, I do not feel that my voicemails to the front office are ever returned. Lack of security is also an issue. I would feel better if we had a larger security presence in place within the community. There also seems to be a rise in theft over the last few years.

anonymous

Resident • 2022 - 2023

Pablo is the best

I am grateful for Pablo. He fixed my garbage disposal, light over my stove and fan in the bathroom. He took the time to explain everything to me! He went out of his way to make sure I was comfortable with my apartment. Thanks Pablo!

anonymous

Resident • 2023

From leasing office to home in less than 24 hours

Samantha Spinelli helped us throughout the process and got us into our home in lass than 24 hours! Super responsive and professional. Lots of amenities, events and services plus a great, quiet community.

andrewcava

Resident • 2023

Great People

Pablo is the absolute best! He’s so helpful and extremely kind. It’s always a pleasure running into him anywhere. He makes me love this place even more! He is so friendly and attentive. He is so very helpful and always willing to help. I appreciate him always going the extra mile to really do his best to help and be attentive to everyone here. I appreciate how he is always in such a happy mood. He really puts a smile on face. His energy is so upbeat and so positive. Additionally, Sam is so helpful and attentive as well. She really made the move here and the process was so smooth and easy. Overall these two people in specific really make me appreciate and feel as if I made the right choice by moving here. People like Pablo and Sam are what help separate this place from all the other places I was looking at. They truly made the move seem so worth it. I appreciate the help and kindness and friendliness they have provided. The people like them are what give this place such a good name and really add to all the pros this place has to offer.

Resident 1141282

Verified Resident • 2019 - 2023

My experience the first couple years were fantastic. But I have noticed the last year the community has changed. There's a lot of trash left behind. A lot of loose dogs running around. I also smell pot every day as I walk through the courtyard to enter my apartment. I have kids and can't leave my window open at times because my apartment will fill up with the smell of pot.