Lakewood Apartments at Lake Merced
#6,519 #9 #297

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Lakewood Apartments at Lake Merced

515 John Muir Dr, San Francisco, CA 94132
(562 Reviews & Surveys)
$3,120/mo

Reviews

4.1 rating

140 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Resident 1286000

Verified Resident 2020 - 2024

10/9/2024

No help at all, agents are not nice. Old elevator sometimes is not working, so when you go to buy groceries you have to used stairs. They said they have policy for dogs, but you see ---- everywhere with a funky smell

    Updated Review

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    Resident 1157579

    Verified Resident 2017 - 2024

    10/7/2024

    Great quite area and easy access to any freeway or local shops...................................................... ................... .....................................

      Manager

      10/8/2024

      Lakewood Apartments at Lake Merced
      What great feedback! We're glad you love the community and it's prime location. Thanks for sharing!

      Updated Review

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      Resident 1185347

      Verified Resident 1999 - 2024

      10/4/2024

      A COMMUNITY @ A BEAUTIFUL LOCATION BY LAKE MERCED JESSICA MANAGER. JEFF, J LOW MAINTENANCE SUPERVISOR.. THE BEACH IS CLOSE, SAN FRANCISCO ZOO WITH WALKING DISTANT, AND IF YOU HANG GLIDE FORT FUNSTON

        Manager

        10/7/2024

        Lakewood Apartments at Lake Merced
        This is excellent feedback! We’re so happy you’ve found so much to love about the community and its prime location. We appreciate you taking the time to share.

        Updated Review

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        Resident 1185389

        Verified Resident 2017 - 2024

        9/23/2024

        I love my unit. I have a problem with the price. There are too many dogs, and they soil the carpets and makes it a very unsanitary environment. I chose this location because animals were not allowed and now the building is overflowing with dogs. The owners let them waste outside the building and don't clean up after them. The laundry room machines are always out of order.

          Manager

          9/25/2024

          Lakewood Apartments at Lake Merced
          Thank you for sharing your thoughts with us. We’re glad to hear that you love your unit, but we sincerely apologize for the concerns you’ve raised regarding the dog situation and the laundry room. We understand how important a clean and sanitary environment is, and we take your feedback seriously. We’re currently reviewing our pet policies and will remind residents of their responsibilities to ensure our community remains a pleasant place for everyone.

          Updated Review

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          Resident 1239569

          Verified Resident 2024

          9/13/2024

          The community is great. I love where I live the staff of my complex is great and all problems are being dealt with appropriately . The management is working very hard and diligently with getting out all problems so that we can continue to live in peace and prosperity in our community I love the work that they're doing.

            Manager

            9/20/2024

            Lakewood Apartments at Lake Merced
            Thank you for your fantastic review! We’re so glad to hear that you love your home and appreciate our dedicated staff. It’s great to know that you feel your concerns are being addressed effectively. We’re committed to maintaining a peaceful and thriving community, and your support means a lot to us!

            Updated Review

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            Resident 1258354

            Verified Resident 2021 - 2024

            9/8/2024

            Too many pets that makes it difficult to live in a cleanliness friendly environment. No one should have to step over urine spots or feces in the hallway leading to the elevator. I seen this happen many times in the three years here.

              Manager

              9/10/2024

              Lakewood Apartments at Lake Merced
              I’m sorry to hear about the issues you’ve encountered with cleanliness and pet-related concerns. This is definitely not the experience we want for our residents. I appreciate you bringing this to our attention, and I will make sure to address it with the team to find a solution. Your feedback is important, and we want to ensure that everyone can enjoy a clean and comfortable living environment. Thank you for sharing your concerns.

              Updated Review

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              Resident 1147615

              Verified Resident 2023 - 2024

              8/25/2024

              The property management staff including the maintenance crew are very responsive to the tenants requests and suggestions. The office staff are pleasant and courteous. The Manager, Jessica, is commendable.

                Manager

                9/10/2024

                Lakewood Apartments at Lake Merced
                Thank you for your kind words!
                Review Author Icon

                Resident 1273634

                Verified Resident 2023 - 2024

                8/20/2024

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                  Manager

                  9/10/2024

                  Lakewood Apartments at Lake Merced
                  Thank you for the rating!
                  Review Author Icon

                  Resident 1272799

                  Verified Resident 2023 - 2024

                  8/16/2024

                  Impressed with the quality of this community and the personnel were accommodating with the clean swimming pool clean air spectacular view reminds me so much of home where life intertwined with the smell of pine trees

                    Manager

                    9/10/2024

                    Lakewood Apartments at Lake Merced
                    I’m thrilled to hear that you’re impressed with the quality of the community and the accommodating personnel. It’s wonderful to know that you’re enjoying the clean swimming pool, the fresh air, and the spectacular view. I’m glad it reminds you of home and brings back fond memories. Thank you for sharing your positive experience!

                    Updated Review

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                    Resident 1166782

                    Verified Resident 2011 - 2024

                    8/9/2024

                    Quiet, well-maintained apartment complex with a very friendly staff. Most tenants are seniors or families, so it's very peaceful and quiet. Really good laundry facilities and we're only a short Uber ride away from supermarkets and restaurants.

                      Manager

                      9/10/2024

                      Lakewood Apartments at Lake Merced
                      I’m thrilled to hear that you find the apartment complex quiet and well-maintained, and that the staff has been friendly. It’s great to know that the peaceful environment and good laundry facilities are making your stay enjoyable. I’m also glad you appreciate the convenient location for supermarkets and restaurants. Thank you for your kind words and for sharing your positive experience!
                      Review Author Icon

                      Resident 1271202

                      Verified ProspectVisited 2024

                      8/9/2024

                      Bueno al parecer parece ser una comunidad vastante tranquila, me gusta mucho en donde est? ubicado, tiene buen ambiente adem?s de sus ?reas de juegos y recreaci?n me gustar?a formar parte de esta gran comunidad y llevarme bien con las personas a mi alrededor.

                        Manager

                        9/10/2024

                        Lakewood Apartments at Lake Merced
                        Thank you for the review!
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                        Resident 1262341

                        Verified Resident 2024

                        7/19/2024

                        My experience has been amazing everyone had been more than awesome The property manager and her team went above and beyond for me to get the unit that I'm in. I am gladly appreciated from all their hard work that they done. I'm looking forward to refer someone to a wonderful property

                          Manager

                          9/10/2024

                          Lakewood Apartments at Lake Merced
                          I’m so glad to hear that your experience has been amazing! It’s wonderful to know that the property manager and her team went above and beyond to help you find the perfect unit.
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                          Resident 1257338

                          Verified Resident 2014 - 2024

                          6/18/2024

                          Poor maintenance, rude office staff, poor communication, frequent water leaks, defective security doors the list of issues is never ending. Hard to recommend anyone moving in. Only thing residents can count on is a rent hike every year. Rent was increased even during covid

                            Manager

                            6/26/2024

                            Lakewood Apartments at Lake Merced
                            Thank you for sharing your concerns with us. We sincerely apologize for the issues you have experienced during your time here. Providing a positive living experience for our residents is our top priority, and we regret that we have fallen short of your expectations.

                            Updated Review

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                            Resident 1186451

                            Verified Resident 2023 - 2024

                            6/7/2024

                            I love my experience at Lakewood apartments because it is a nice place to live we have a gym a clubhouse a tennis court a pool and hot tub and we also have a laundry room in every building and they have muni stops right in front of the buildings

                              Manager

                              6/26/2024

                              Lakewood Apartments at Lake Merced
                              Thank you so much for your wonderful feedback! We're thrilled to hear that you love living at Lakewood Apartments and that you appreciate our amenities like the gym, clubhouse, tennis court, pool, hot tub, and convenient laundry rooms in every building. It's great to know that the Muni stops right in front of our buildings add to the convenience of living here.
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                              Resident 1254105

                              Verified Resident 2024

                              5/31/2024

                              Lease office was very kind and perfect preparation on my site before move-in date. When we have a questions, they were properly responded on time. It was very helpful to clear the issues. Thanks office

                                Manager

                                6/26/2024

                                Lakewood Apartments at Lake Merced
                                Thank you so much for your wonderful feedback! We're thrilled to hear that you had a positive experience with our lease office team and that they provided excellent service to ensure a smooth move-in process for you.

                                Updated Review

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                                Resident 1166518

                                Verified Resident 2022 - 2024

                                4/23/2024

                                The community is next to Lake Merced. It has great amenities and community events every month. Always someone to great you with a warm welcome when walking in the office. The staff is knowledgeable and helpful.

                                Manager

                                9/25/2024

                                Lakewood Apartments at Lake Merced
                                Thank you for sharing your experience with us! We’re delighted to hear that you enjoy our location near Lake Merced and appreciate the amenities and community events we offer.
                                Review Author Icon

                                Resident 1244957

                                Verified Resident 2009 - 2024

                                4/16/2024

                                Plus: Nice location, reasonably safe neighborhood. Recent repairs were done promptly and work was completed on the first run. Minus: After 10 plus year the carpet in the apartment very dingy. Not convenient for use of public transportation.

                                  Review Author Icon

                                  Resident 1244918

                                  Verified Resident 2010 - 2024

                                  4/16/2024

                                  The location is convenient. The units are old and the fixtures (cabinets, doors, etc) are shoddy but otherwise the units are nice. It's sometimes loud at night and the other tenants are slobs. It always smells like weed when you walk down the halls or take the elevator. Plus: It's pet friendly.

                                    Review Author Icon

                                    Resident 1241355

                                    Verified Resident 1999 - 2024

                                    4/5/2024

                                    I have lived here for more than thirty years and have enjoyed my experience here. We are close to San Francisco State University, the ocean and trails at Fort Funsten, close to the Stonestown shopping center and easy access to all freeways. The staff is friendly, responsive, and respectful.

                                      Review Author Icon

                                      Resident 1239741

                                      Verified Resident 2020 - 2024

                                      3/31/2024

                                      It's a special location in San Francisco across from Lake Merced with many amenities not found elsewhere. Near shopping, fast food, Malls, colleges. Good Public Transportation and connections to rail systems.

                                        Manager

                                        4/2/2024

                                        Lakewood Apartments at Lake Merced
                                        Thank you for taking the time to share your feedback about our location in San Francisco. We greatly appreciate hearing from our residents and visitors. We're thrilled to hear that you find our location to be special and convenient, with a wide range of amenities nearby. We strive to provide a comfortable and accessible environment for our residents, and it's fantastic to know that you're enjoying the benefits of being in close proximity to Lake Merced, shopping options, fast food establishments, malls, colleges, and reliable public transportation. Your satisfaction is our priority, and we're committed to maintaining the high standards that make our location stand out. If there's anything further we can do to enhance your experience, please don't hesitate to reach out. We value your feedback and look forward to continuing to serve you in the best possible way. Thank you for choosing us as your place of residence.
                                        Review Author Icon

                                        Resident 1239593

                                        Verified Resident 2024

                                        3/30/2024

                                        The apartment and community are great. My roommate and I moved in early and the staff that helped us throughout the process were all wonderful ; they were patient and answered all of our questions. I would recommend this community to others.

                                          Manager

                                          4/2/2024

                                          Lakewood Apartments at Lake Merced
                                          Thank you for sharing your positive experience with us! We're delighted to hear that you and your roommate are enjoying your time in our apartment community. Our team takes pride in providing excellent service to our residents, and it's wonderful to know that our staff made your move-in process smooth and enjoyable. We strive to be patient and attentive to all questions and concerns, ensuring that every resident feels supported and valued.
                                          Review Author Icon

                                          Resident 1239381

                                          Verified Resident 1999 - 2024

                                          3/29/2024

                                          Lakewood Apartments at Lake Merced is a community that is close to nature. Quiet and relaxing. A community that is synonymous with restoration, relaxation and renewal. A community that defines one' s residence or sanctuary.

                                            Manager

                                            4/2/2024

                                            Lakewood Apartments at Lake Merced
                                            Thank you for sharing your thoughts on Lakewood Apartments at Lake Merced. We're delighted to hear that you find our community to be a tranquil and serene environment, close to nature. Creating a peaceful atmosphere where residents can feel restored and relaxed is something we strive for.
                                            Review Author Icon

                                            Resident 1232252

                                            Verified Resident 2024

                                            3/5/2024

                                            I have had a great experience so far since I only moved in less than a week. The move-in process was very fast and I can't wait to try out the amenities, like the new fitness room. The community has been very friendly as well.

                                              Updated Review

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                                              Resident 1201494

                                              Verified Resident 2023 - 2024

                                              2/23/2024

                                              I moved in and the sauna and steam room did not work the first 6 months. The office staff is very grumpy and I absolutely hate walking in there to ask for anything. Vanessa is very angry and short with myself and others. Jessica is very nice- the rest of the staff I just try to avoid. No help at all.

                                                Manager

                                                6/26/2024

                                                Lakewood Apartments at Lake Merced
                                                Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you faced with the sauna and steam room during your initial months here.
                                                Review Author Icon

                                                Resident 1227145

                                                Verified ProspectVisited 2024

                                                2/16/2024

                                                Great, Anica, at front deak was straight to the point said it like it was and move in 2 days after i enquired. Fast and smooth. Jokes on the side got my keys. Checked out the room and as it was said..perfect view. And on the floor level i wanted. Informations needed given and peace at last with my own place??

                                                Floor Plans & Pricing

                                                Studio

                                                Studio, 1 Bath

                                                $3,120

                                                See Floor Plan Details

                                                Disclaimer: Special, prices and availabilities subject to change.

                                                epIQ Ratings

                                                What is epIQ?

                                                The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                epIQ Report Card

                                                In partnership with SatisFacts™

                                                Community epIQ Grade

                                                B+
                                                B+

                                                Renter Ratings

                                                A

                                                Review Ratings

                                                Noise

                                                3.9

                                                Grounds

                                                3.8

                                                Safety

                                                3.7

                                                Office Staff

                                                4.4

                                                Maintenance

                                                4.5

                                                Neighborhood

                                                4.5

                                                Survey Ratings

                                                SatisFacts™ Tour Survey

                                                SatisFacts™ Move-In Survey

                                                SatisFacts™ Maintenance Survey

                                                SatisFacts™ Renewal Survey

                                                Review Count

                                                B+

                                                Number of reviews in the past 365 days

                                                38

                                                Manager’s Review Engagement

                                                B

                                                Percentage of reviews responded to

                                                73.68%

                                                Manager’s Review Reply Time

                                                F

                                                Average time to respond to reviews

                                                114.42 days

                                                View Community Timeline
                                                View Community Timeline

                                                Features & Amenities

                                                Laundry
                                                • In-Unit Washer/Dryer
                                                • Laundry On-Site
                                                • Washer/Dryer Connections
                                                Pets
                                                • Cats Allowed
                                                This community is managed by

                                                Cal-American Real Estate Management

                                                B+
                                                B+
                                                Communities
                                                12

                                                Questions & Answers (2)

                                                Tawanda_L
                                                Asked on: 07/09/2018
                                                Q: I heard after 5 years you can own your unit. Is this true?
                                                Anonymous
                                                Asked on: 03/19/2018
                                                Q: Are there surveillance cameras on site?

                                                Frequently Asked

                                                How is Lakewood Apartments at Lake Merced Rated?
                                                Based on 562 number of votes by renters, Lakewood Apartments at Lake Merced is currently rated 4.1 out of 5 stars.
                                                How satisfied are residents with the upkeep and overall appearance of the grounds at Lakewood Apartments at Lake Merced?
                                                Lakewood Apartments at Lake Merced is rated 3.8/5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                How effective was the maintenance team when resolving your problem?
                                                Lakewood Apartments at Lake Merced is rated 4.5/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                What are noise levels like at Lakewood Apartments at Lake Merced?
                                                Lakewood Apartments at Lake Merced is rated 3.9/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                How safe is Lakewood Apartments at Lake Merced?
                                                Lakewood Apartments at Lake Merced is rated 3.7/5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                How satisfied are residents with the neighborhood?
                                                Lakewood Apartments at Lake Merced is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                How satisfied are residents with the staff at Lakewood Apartments at Lake Merced?
                                                Lakewood Apartments at Lake Merced is rated 4.4/5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                How often does management engage with reviews?
                                                Managers have responded to 73.6842% of their community reviews in the past year.
                                                How quickly does management engage with reviews?
                                                Managers have replied within 114.42 days to their community reviews in the past year.
                                                Who manages Lakewood Apartments at Lake Merced?
                                                Cal-American Real Estate Management
                                                What is the pet policy at Lakewood Apartments at Lake Merced?
                                                Cats Allowed
                                                What types of floor plans are available?
                                                Studio, 1 Bath

                                                Check Availability

                                                Lakewood Apartments at Lake Merced

                                                October 2024

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                                                Beds

                                                0

                                                Baths

                                                0

                                                Lakewood Apartments at Lake Merced is an apartment in San Francisco in zip code 94132. This community has a 0 Bed, 1 Bath, and is for rent for $3,120. Nearby cities include Brisbane, Daly City, Belvedere, Colma, Tiburon, Alameda, Sausalito, South San Francisco, Oakland, Piedmont, Mill Valley, Berkeley, and Albany.

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