Selene at SayeBrook

Current Resident 131053

Resident • 2025 - 2026

Feels like low income housing

Feels like a low-income housing experience. I will piggy back on the review left below by the person expressing frustration over the elevator situation in building 1 from August. Everything he or she said is completely accurate about the constant trash surrounding the garbage compactor and other issues. For the amount of rent we pay for a complex that is advertised as a luxury apartment it is frustrating that management can’t get a handle on their trash vendors and blames everything on their vendors even when it some situations it is not actually the vendors error. For example my neighbors lie and say they were skipped over for trash pickup but it is they who are putting their trash out in the hall too late after the vendor has already come by. There is an abundance of cigarette and pot smoking in and around the apartments. There are and dangerous dogs here that are viscious and the management turns a blind eye. There are apartments with small dogs barking incessantly all day because their owners neglect them. It is insufferable and we get no peace. I do not blame the dogs I blame the owners for not exercising their dogs. I would not recommend moving to this complex. It truly feels like low income housing with luxury price points and an ever changing office staff who are rude with a smile. People do not pick up after their pets and the few who do pick it up just throw the smelly poo in the trash cans by the buildings entrance instead of using the biohazard stations meant for pets. It infiltrates the entrance and drifts up to the balconies affecting tenants living experience. Biohazard stations should be used for the pet poo. As a medical professional I can tell you that there are reasons for this.

Current Resident 876578

Resident • 2024 - 2025

Held hostage

**Trapped Residents, Hostile Management** The elevator in this four-story building has been out for nearly a week, leaving fourth-floor residents essentially trapped in their apartments. When I asked management for guidance on how to move furniture or belongings during this extended outage, their response was not only unhelpful but openly hostile. I'm being held hostage in my own apartment that I pay over $2,000 monthly for, and management's attitude makes it clear they simply don't care. This isn't just poor customer service – it's a fundamental failure to provide basic accessibility to the units residents are paying premium prices to occupy. **Management Failure and Broken Promises** The elevator crisis exemplifies the broader management disaster under Greystar's transition. This property operates like it's on autopilot with zero oversight – from inconsistent trash collection that leaves dumpsters overflowing like a "low-rent gas station" to a package delivery system so chaotic that finding your deliveries requires a 30-minute treasure hunt. The credit verification process took two weeks despite excellent credit, and every interaction suggests this is simply "how they do business here." When you're paying premium rent, you shouldn't have to deal with management that seems utterly incapable of hiring reliable vendors or implementing basic organizational systems. **Safety Hazards and Amenity Theft** Beyond the trapped residents situation, the complete lack of supervision creates genuine safety concerns throughout the property. Unsupervised children run wild through icy parking lots and take over the gym equipment with no adult oversight, while pet waste goes uncleaned despite posted notices. Most infuriatingly, management rents out common spaces that residents already pay for to outside parties who behave obnoxiously and tell paying residents they have no rights to the space. The grill works sporadically, the pool area gets locked when residents want to use it, and staff have been observed using facilities for personal parties with 15-20 guests. **Premium Rent, Tenement Treatment** The fundamental issue is paying luxury apartment prices while receiving management quality that belongs in low-income housing. From being literally trapped on upper floors with hostile responses to reasonable requests, to living among overflowing dumpsters and uncontrolled chaos, residents are essentially funding their own neglect. This isn't the controlled, safe environment we pay for – it's an unmanaged tenement where anything goes and management actively resents residents who expect basic services. Every resident deserves significant rent refunds for months of substandard management that has made this place genuinely unlivable.

Current Resident 440284

Resident • 2025

Thank you Jada and Cody!

Thank you to the entire staff and especially Jada and Cody for helping our family with this huge change! We are super excited to move in our new home and enjoy all the cool amenities and perks that Selene has to offer!!

Current Resident 210855

Resident • 2025

Worst Apartment Management Ever

Not only did they not honor the signing promotions at all but it is nearly impossible to get out of the lease. They are so empty (people are leaving in droves) they keep tacking on fee after fee. They told me I would have to pay an additional month but then added hundreds of dollars of fees. Again I receive another month's bill for almost twice my rent. Although it was agreed the lease was up. They say they are escalating issues but you never hear from them. They patronize the guests and take no accountability for everything that breaks; hot tub, pool, equipment in the gym, flooding, etc. And let's not forget all the dog feces on the property and pot smoking that happens on the balconies etc. It is a TERRIBLE complex with an even worse management company.

Current Resident 732368

Resident • 2024 - 2025

2024 Reviews

The gardners are nice, they go out of their way to smile and pick up the cigarett butts that my neighbors from above toss down in front of my deck. When you complain too much, you get a bad rap from the office. Damned if you do...Damned if you don't. This is my first experience living in a complex like this, I always owned my home. Had great neighbors. Well, lots of thinking if I will revise my lease, Grass always seems to be greener on the otherside, but it is not! I suppose this is apartment living with young people that are self centered, loud obnoxious and seem to believe the world revolves around them. Some people here are kids with kids and living with 2 dogs in small apartments. Oh well...As the World Turns....chuckle let's see if management removes this review - they seem to like only the positive reviews. must tell the truth Thou Shalt Not Lie!

Prospective Resident 435357

Prospect • Visited 2025

Great experience at Selene

Cody has been super helpful since day one. He’s friendly, easy to talk to, and always quick to help. If I have a question or need something, he takes care of it fast. He really seems to care about the people living here, and it shows in the way he does his job. It’s nice having someone like him around, he makes Selene feel like home.

lisanyc101@gmail.com

Resident • 2024 - 2025

Selene at Sayebrook is Now Listed on AirB&B

I’m incredibly disappointed with how Graystar has managed the property I’m renting. Without informing me or asking for my consent, they began using the property as an Airbnb. I was not consulted about this major change, and only found out after the fact. As a tenant, I expect transparency, stability, and respect for my living situation. Turning a rental into a short-term vacation listing without notifying the current occupant is completely unacceptable. It disrupts the sense of home and security that long-term renters rely on, and it shows a serious lack of professionalism. If you're a prospective tenant, I would strongly recommend being cautious and asking very clear questions about how the property is managed and whether there are plans to use it for short-term rentals. Lisa Minella

Prospective Resident 51825

Prospect • Visited 2025

[Incentivized Review] I had a pleasant experience , showing up to the property was relaxing , very friendly and hospitabal property management and staff , offered me coffee with smiles and positive vibes...I enjoyed the tour definetly in my top 2 place to move into .. with in near future.. Thank you Selene!!!

Current Resident 1301862

Verified Resident • 2024

my experience is ok they need to clean halls better and pick up garbage on the grass areas everyday. although hard, residents need to clean up after their dogs is is unreal arrange to have events in cloubhouse more so people can meet each other and socialize this shoud be dont maybe twice a month

Current Resident 1298761

Verified Resident • 2024

Selene at Sayebrook is an amazing community, all of the amenities are top notch. The staff is very friendly as well. Our new home is perfect and we couldn't ask for anything more. Great place to live.

Current Resident 1297158

Verified Resident • 2024

This apartment complex is beautiful in great location. The staff is very professional and responsive. The amenities are top notch and beach is close. Anything you need is also right around the corner.

Current Resident 1294075

Verified Resident • 2024

The apartment that I moved into was a ADA apartment and the staff immediately helped me move into a apartment that I originally looked at. I am now happily living in an apartment that I wanted. I appreciate everything the property managers and the leasing staff has done for me.

Current Resident 1291591

Verified Resident • 2024

The community is beautiful and in an amazing location. The staff has been very kind and helpful. However, we have gone without a working washer and dishwasher since moving in 5 days ago. Otherwise, we have had an amazing experience.

Current Resident 1291578

Verified Resident • 2024

The community is beautiful. The staff was very helpful and friendly. They answered all my questions and made me feel at home. The maintenance staff was there on the first day I moved in, and we're coming back today to fix a couple of things. I was unable to access the online access codes. I was told by the property manager to come back on Monday and IT would help me.

Current Resident 1285070

Verified Resident • 2024

For an apartment complex, Selene feels more like a "home". Beautiful amenity center, landscaping, the finishes make it feel like a home verses living in an apartment community. Cannot wait to make new memories here at Selene.

Prospective Resident 1281711

Verified Prospect • Visited 2024

This community blew my mind! Beautiful place and everyone seems to be very friendly. Love how dog friendly it is. Livia was an absolute sweetheart and answered every question perfectly and honestly. I can definitely see my little pup and I loving there

Current Resident 1278352

Verified Resident • 2024

Overall our experience has been okay. The property is beautiful and we enjoy the area. Our biggest issue was just communication. Our initial representative gave us misleading information but the property manager was able to help us.

Current Resident 1277037

Verified Resident • 2024

This place is amazing and feels like you living in heaven and has so much amenities that usually aren't included in any apartment! The staff is amazing and very knowledgeable and always available for any kind of question

Current Resident 1276571

Verified Resident • 2024

Selene at SayeBrook is a beautiful property and centrally located. The team here has been so helpful and professional. I am looking forward to a good year at my new luxury apartment. And the lake view is a bonus!

Current Resident 1275942

Verified Resident • 2024

It's been great so far! We had a slight issue with our move in date and the apartment not being ready for the day and time we were supposed to move in but it was all resolved generally fairly quickly.

Current Resident 1270022

Verified Resident • 2024

Selene at Saybrook is a beautiful community.. with gorgeous apartments & amenities. There are numerous stores in the vicinity and plenty of places to visit nearby. The apartments are beautiful with quality appliances & buildings maintained

Current Resident 1268624

Verified Resident • 2024

Selene at SayBrook has to be the best apartment complex that we've ever lived in. Super-friendly, professional people. The units feel like home with great added features and superb amenities. Maintenance is courteous and quick to respond to any needs.

Current Resident 1264400

Verified Resident • 2024

Everyone I've interacted with has been nothing but warm and friendly! Always welcoming with a smile and kind words, as well as offering help in any way possible. All questions were answered right away and the move in process was quick and easy!

Prospective Resident 1264123

Verified Prospect • Visited 2024

Beautiful community. Thank you for all of the tours and questions answered. Kacey was awesome and so helpful. Fell in love with the 1 bedroom apartment! Hope to become a resident really soon! Best wishes!

Prospective Resident 1264012

Verified Prospect • Visited 2024

Great place to live. Nice floor plans, amenities, clean and welcoming. We really like the added special details in the unit. Double sink in a one bedroom! Entry bench and full length mirror? much appreciated!