Hawthorne at Summerville
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Hawthorne at Summerville

9000 Palm Passage Loop, Summerville, SC 29483
(39 Reviews)

Reviews

4.8 rating

39 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

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Resident 1215457

Verified Resident ā€¢ 2023 - 2024

7/24/2024

Very nice upscale complex. The apartments are well fitted, with granite, gorgeous kitchens and new washer/dryers. The community has a very gum, exercise area, coffee bar and library. The pool area is very nice.

    Updated Review

    Review Author Icon

    Resident 1228369

    Verified Resident ā€¢ 2024

    7/22/2024

    The office staff made the whole process of moving in easy and efficient. The apartment was clean and neat for the most part as we moved in. The complex is kept clean and orderly. The staff also responds to questions and concerns quickly.

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      Resident 1257807

      Verified Resident ā€¢ 2024

      6/21/2024

      Smooth move in experience! Apartment is beautifully set up and community is well kept and quiet. Maintenance has come and was very helpful and friendly along with the office staff who was very helpful and understanding after a mixup on my end.

        Manager

        7/7/2024

        Hawthorne at Summerville
        Dear Valued Resident, Thank you so much for the kind words. The entire team at Hawthorne at Summerville makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling Hawthorne at Summerville home. If there is anything that I can ever do for you, please feel free to contact me at 843-917-9142 or [email protected] Kindest Regards, Stephanie Karn, Community Manager
        Review Author Icon

        Resident 1255369

        Verified Resident ā€¢ 2024

        6/7/2024

        I think my move in experience was great and I really like the place. Everything is new and up to date. The only thing I would say is the extra fees like water and trash are higher than expected but other than that everything is good !

          Manager

          7/7/2024

          Hawthorne at Summerville
          Dear Valued Resident, Thank you so much for the kind words. The entire team at Hawthorne at Summerville makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. We are happy to offer flat-fee utilities, so the water charges in that package range from $85-$105 per month depending on floorplan. Some other communities in the area have fluctuating charges, that can exceed those numbers. We like to make sure our residents know what to expect with their rent payments every month, which is why we offer flat fee utilities :) Thank you for being a valued resident and calling Hawthorne at Summerville home. If there is anything that I can ever do for you, please feel free to contact me at 843-917-9142 or [email protected] Kindest Regards, Stephanie Karn, Community Manager
          Review Author Icon

          Resident 1254896

          Verified Resident ā€¢ 2024

          6/5/2024

          It was very easy and fast, the staff made us feel at home before applying and helped a lot with our wanting when it came to what we wanted in the apartment. Great experience and very friendly. Would highly recommend.

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            Resident 1254496

            Verified Resident ā€¢ 2024

            6/3/2024

            The move in experience could not have been any easier, staff was so quick to respond to my emails and so nice! Took a total of one day to get approved, apartment is also so beautiful and the amentitites are the best I have seen locally

              Review Author Icon

              Resident 1254495

              Verified Resident ā€¢ 2024

              6/3/2024

              Great, very friendly. Clean and has nice amenities. Located just outside of the main roads so it is nice and quiet. The buildings are new and they do a wonderful job of landscaping. Would recommend!!!

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                Resident 1253825

                Verified Resident ā€¢ 2024

                5/29/2024

                The whole process of getting moved in, signing the lease and east of getting around is nice!!! The staff was super friendly and answered all my questions in person and online super fast and always very friendly!

                  Manager

                  6/28/2024

                  Hawthorne at Summerville
                  Thank you so much for the kind words. The entire team makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling Hawthorne At Summerville home. If there is anything that I can ever do for you, please feel free to contact me. Thank you, Stefanie Zdunczyk

                  Updated Review

                  Review Author Icon

                  Resident 823670

                  Verified Resident ā€¢ 2023 - 2024

                  5/21/2024

                  Beautiful apartment interiors and layout. Amenties i.e. gym, pool, business center is exceptional. Management and Service Technician are extremely responsive and friendly. I would recommend Hawthorne Summerville.

                    Manager

                    5/28/2024

                    Hawthorne at Summerville
                    Verified Resident, thank you for taking the time to write such a great review! We are pleased to hear how much you love your new home and the community! Please contact us if there is anything you need. Sincerely, Stephanie Karn Community Manager
                    Review Author Icon

                    Resident 1252453

                    Verified Resident ā€¢ 2024

                    5/20/2024

                    Great community so far. The staff was extremely helpful even before I decided to move into this particular apartment. There were small particulars that I had about preferences that weren't even deal breakers but they found a way to still find an apartment with the features that I like.

                      Manager

                      5/28/2024

                      Hawthorne at Summerville
                      Dear Valued Resident, Thank you so much for the kind words. The entire team at Hawthorne at Summerville makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling Hawthorne at Summerville home. If there is anything that I can ever do for you, please feel free to contact me at [email protected] Kindest Regards, Stephanie Karn Community Manager
                      Review Author Icon

                      Resident 1252394

                      Verified Resident ā€¢ 2024

                      5/20/2024

                      Nice community and great staff. Apartment is nice, just wish they would've invested in sound proofing when building. I hear every single step from the people above me and can hear the music and tv from the people below me. It's difficult to call this a luxury apartment complex when the main luxury of peace is not available.

                        Manager

                        5/28/2024

                        Hawthorne at Summerville
                        Dear Valued Resident, My team and I appreciate your kind words about the community, and would like to extend our sincerest apologies to you for your experience with the noise issues. I am happy to reach out to your neighbor and remind them of our quiet hours, and to be mindful of apartment homes above, below and beside them. It is our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. I have an open door policy and you are always welcome to contact me or come by the business office at your earliest convenience. I hope to hear from you soon. I can be reached at 843-917-9142 or at [email protected] Kindest Regards, Stephanie Karn Community Manager
                        Review Author Icon

                        Resident 1252285

                        Verified Resident ā€¢ 2024

                        5/20/2024

                        Community has been inviting, clean, and effecitve in all things I was told before move in. Amenities are kept clean and fantastic to have! I would recommend this place to anyone. Couldn't ask for a better living experience to have just moved to the state.

                          Manager

                          5/28/2024

                          Hawthorne at Summerville
                          Verified Resident, thank you for taking the time to write such a great review! We are pleased to hear how much you love your new home and the community! Please contact us if there is anything you need. Sincerely, Stephanie Karn Community Manager
                          Review Author Icon

                          Resident 1252213

                          Verified Resident ā€¢ 2024

                          5/20/2024

                          This place is a great experience since you arrive, Tiana has been a sweetheart and very nice to me, she is super friendly, very professional and answers all my questions. The apartments are super nice, when they handed me the apartment it was very well equipped, the space is well distributed and in very good condition, they received me with such a beautiful gift. This place is the best! It is super beautiful, full of happiness, it is super clean, the social area is incredible, they have coffee, computers where you can work, the gym is well equipped, the pool is incredible, there are many things to do, it is perfect to relax and still stay at home. They are pet friendly, and have a good area for pets. This area is super safe. I was looking for a place like after having a bad experience with my previous apartment and I can really relax here and feel at home at Hawthorne At Summerville. I recomend it to you 100% . Also I recomend this place to militarys member, after your duty day you will relax here!

                            Manager

                            5/28/2024

                            Hawthorne at Summerville
                            Verified Resident, thank you for taking the time to write such a great review! We appreciate your kind words about Tiana, and the apartment homes we offer! We strive to deliver an amazing experience every time! Please contact us if there is anything you need. Sincerely, Stephanie Karn Community Manager
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                            Resident 1249410

                            Verified Resident ā€¢ 2024

                            5/6/2024

                            Everything has been great! Clean, easy move in, comfortable surroundings Safe area of town Brand new apartments Affordable and updated apartments Leasing agents were very knowledgeable Plenty of parking Beautiful pools and a playground Great location

                              Manager

                              5/8/2024

                              Hawthorne at Summerville
                              Thank you for taking the time to write such a great review! We are pleased to hear how much you love your new home and the community! Please contact us if there is anything you need. Sincerely, Stefanie Zdunczyk
                              Review Author Icon

                              Resident 815267

                              Verified Resident ā€¢ 2024

                              5/6/2024

                              The apartments are very spacious and are very beautiful.I love the location and the pool and playground for the kids are very nice. The landscaping is done nicely and you have plenty of open grassy areas. Overall it is a nice apartment complex .

                                Manager

                                5/8/2024

                                Hawthorne at Summerville
                                Thank you so much for the kind words. The entire team at makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling Hawthorne At Summerville home. If there is anything that I can ever do for you, please feel free to contact me. Thank you, Stefanie Zdunczyk
                                Review Author Icon

                                Resident 1247723

                                Verified Resident ā€¢ 2024

                                4/29/2024

                                These apartments are everything that you could possibly look for in one. The staff is amazing they are always on top of everything. Moving in was a seamless and easy process ! Overall I love this community so far!

                                  Manager

                                  5/3/2024

                                  Hawthorne at Summerville
                                  Thank you for taking the time to write such a great review! We are pleased to hear how much you love your new home and the community! Please contact us if there is anything you need. Sincerely, Stefanie Zdunczyk
                                  Review Author Icon

                                  Resident 1239995

                                  Verified Resident ā€¢ 2024

                                  4/1/2024

                                  The experience has been very smooth and easy, we were able to move in the apartment without any problems whatsoever. The management were very helpful in answering all of our questions, they were also very pleasant with their attitude.

                                    Manager

                                    4/2/2024

                                    Hawthorne at Summerville
                                    Verified Resident, thank you for taking the time to write such a great review! We are pleased to hear how much you love your new home and the community! Please contact us if there is anything you need. Sincerely, Stephanie Karn Community Manager
                                    Review Author Icon

                                    Resident 1239975

                                    Verified Resident ā€¢ 2024

                                    4/1/2024

                                    Friendly staff, high tech amenities, and welcoming esthetics make this complex a delight to experience. The apartment floor plans make intuitive sense, comes as pictured, and provides space and comfort in equal, substantial measures. Fans of Sims games beware, because this place will inspire you to live out your Sims fantasy.

                                      Manager

                                      4/2/2024

                                      Hawthorne at Summerville
                                      Verified Resident, thank you for taking the time to write such a great review! We strive to deliver an amazing experience every time! We love hearing how much you're enjoying your new home :) Please contact us if there is anything you need. Sincerely, Stephanie Karn Community Manager
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                                      Resident 1007919

                                      Verified Resident ā€¢ 2024

                                      3/6/2024

                                      I knew I would select this property when the they offered Cranberry Juice during the tour. It was a sign from God lol. The apartments are affordable, great location, spacious, and lets not forget BRAND NEW! Stephanie and team were friendly throughout the entire process.

                                        Manager

                                        3/7/2024

                                        Hawthorne at Summerville
                                        Verified Resident, thank you for taking the time to write such a great review! Glad we could offer your favorite beverage during your tour :) We are pleased to hear how much you love your new home and the community! Please contact us if there is anything you need. Sincerely, Stephanie Karn Community Manager
                                        Review Author Icon

                                        Resident 1227942

                                        Verified Resident ā€¢ 2024

                                        2/19/2024

                                        Great location to downtown Summerville and stores. Overall color scheme and appliances were appealing. Great amenity features such as lounge, pool, and Starbucks machine. Great that they allow pets in the apartment.

                                          Manager

                                          2/21/2024

                                          Hawthorne at Summerville
                                          Thank you for taking the time to write such a great review! We are pleased to hear how much you love the location and all that the community has to offer! Please contact us if there is anything you need. Sincerely, Hawthorne at Summerville Team
                                          Review Author Icon

                                          Resident 1225884

                                          Verified Resident ā€¢ 2023 - 2024

                                          2/12/2024

                                          The move in process was super smooth thanks to Stephanie and Staff. Stephanie is super quick to extend a helping hand whenever necessary! We have had nothing but a good experience with the maintenance staff. They were super responsive and very quick with their service. We have loved living here so far and are looking forward to seeing the community develop.

                                            Manager

                                            2/14/2024

                                            Hawthorne at Summerville
                                            Thank you so much for the kind words. The entire team makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling Hawthorne At Summerville home. If there is anything that I can ever do for you, please feel free to contact us. Thank you, The Hawthorne at Summerville Team
                                            Review Author Icon

                                            Resident 1222741

                                            Verified Resident ā€¢ 2024

                                            2/2/2024

                                            The staff and mangement made my move a breeze. Everyone was friendly and they made sure I had everything I needed. The team welcomed me with a welcome home gift for my family and I, which included a warm blanket.

                                              Manager

                                              2/5/2024

                                              Hawthorne at Summerville
                                              Dear Valued Resident, Thank you so much for the kind words. The entire team at Hawthorne at Summerville makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling Hawthorne at Summerville home. If there is anything that I can ever do for you, please feel free to contact me at 843-917-9142 or [email protected] Kindest Regards, Stephanie Karn, Community Manager
                                              Review Author Icon

                                              Resident 1221300

                                              Verified Resident ā€¢ 2024

                                              1/29/2024

                                              Overall great experience and super fast move in process. The office team were all friendly and easy to work with and my new apartment is definitely spacious and luxury. Thanks for a great experience and I will recommend others.

                                                Manager

                                                2/1/2024

                                                Hawthorne at Summerville
                                                Thank you so much for the kind words. The entire team makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling Hawthorne At Summerville home. If there is anything that I can ever do for you, please feel free to contact us. Thank you, Hawthorne at Summerville Team
                                                Review Author Icon

                                                Resident 1219413

                                                Verified Resident ā€¢ 2024

                                                1/22/2024

                                                My experience has been a positive one. The staff members at this community were helpful, friendly, and patient. This is a nice place to call home. Everything is so easiIy ready, I feel comfortable here.

                                                  Manager

                                                  1/24/2024

                                                  Hawthorne at Summerville
                                                  Thank you so much for the kind words. The entire team makes it our goal to provide the finest customer service each and every day as part of the LIVE IT! experience our company is fully committed to delivering. Thank you for being a valued resident and calling Hawthorne At Summerville home. If there is anything that I can ever do for you, please feel free to contact us. Thank you, Hawthorne at Summerville Team
                                                  Review Author Icon

                                                  Resident 1212661

                                                  Verified Resident ā€¢ 2023

                                                  12/29/2023

                                                  I'm glad I made the decision to move to Hawthorne at Summerville. Other than being a brand new apartment complex, the staff members were very professional, helpful, and friendly. The apartments have plenty of storage space. I was actually considering moving into another apartment complex, but it was Hawthorne's move-in promotion that made me decide to go with them. Couldn't find a better deal. So far, I'm loving it.

                                                    epIQ Ratings

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                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFactsā„¢

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A

                                                    Review Ratings

                                                    Noise

                                                    4.7

                                                    Grounds

                                                    4.9

                                                    Safety

                                                    4.7

                                                    Office Staff

                                                    5.0

                                                    Maintenance

                                                    4.9

                                                    Neighborhood

                                                    4.5

                                                    Survey Ratings

                                                    SatisFactsā„¢ Tour Survey

                                                    SatisFactsā„¢ Move-In Survey

                                                    SatisFactsā„¢ Maintenance Survey

                                                    SatisFactsā„¢ Renewal Survey

                                                    Review Count

                                                    A+

                                                    Number of reviews in the past 365 days

                                                    34

                                                    Managerā€™s Review Engagement

                                                    B+

                                                    Percentage of reviews responded to

                                                    79.41%

                                                    Managerā€™s Review Reply Time

                                                    C

                                                    Average time to respond to reviews

                                                    40.5 days

                                                    View Community Timeline
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                                                    This community is managed by

                                                    Hawthorne Residential Partners

                                                    A
                                                    A
                                                    Communities
                                                    225

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Hawthorne at Summerville Rated?
                                                    Based on 39 number of votes by renters, Hawthorne at Summerville is currently rated 4.8 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Hawthorne at Summerville?
                                                    Hawthorne at Summerville is rated 4.9/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Hawthorne at Summerville is rated 4.9/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Hawthorne at Summerville?
                                                    Hawthorne at Summerville is rated 4.7/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Hawthorne at Summerville?
                                                    Hawthorne at Summerville is rated 4.7/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Hawthorne at Summerville is rated 4.5/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Hawthorne at Summerville?
                                                    Hawthorne at Summerville is rated 5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 79.4118% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 40.5 days to their community reviews in the past year.
                                                    Who manages Hawthorne at Summerville?
                                                    Hawthorne Residential Partners
                                                    What is the pet policy at Hawthorne at Summerville?
                                                    No pet policy available

                                                    Check Availability

                                                    Hawthorne at Summerville

                                                    October 2024

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                                                    Beds

                                                    0

                                                    Baths

                                                    0

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                                                    Hawthorne at Summerville is an apartment in Summerville in zip code 29483. This community has a 0 Bed, 0 Bath Nearby cities include Ladson, Goose Creek, Hanahan, North Charleston, Ridgeville, Moncks Corner, Charleston, Daniel Island, Johns Island, James Island, Mount Pleasant, Holly Hill, and Walterboro.

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