The Aria at Heritage Hills

Current Resident 1413245

Verified Resident • 2024 - 2026

People who don't live in the complex continue to park in front of my building, so when I get home from work or grocery shopping I'm left walking across the parking lot. Constantly being told to pick up my dogs poop (which I have no problem doing), but property security doesn't even pick up his dogs poop.

Deandra_C

Resident • 2025 - 2026

10/10!

I absolutely love living here! The community is well-maintained, peaceful, and truly feels like home. The maintenance team is incredible — they respond quickly, are always professional, and make sure everything is fixed properly the first time. You can tell they genuinely care about the residents. The front office staff is just as amazing. They’re friendly, helpful, and always willing to answer questions or assist with anything you need. It’s so refreshing to deal with a team that’s both organized and kind. I highly recommend this apartment complex to anyone looking for a comfortable place to live with top-tier service and staff!

Current Resident 1405080

Verified Resident • 2024 - 2026

Maintenance is an issue. Don't come when they say they will with no courtesy call to let you know. Don't require people to keep trash picked up and trash containers not up by townhome. Require us to pay for pest control but they don't automatically schedule.

Current Resident 1397989

Verified Resident • 2021 - 2026

Quiet place to live in. The new mamagers try to engage community members in different ways, but groundkeep such as trash, grass in backyard, and people with pets seem not to get rectified. The rent has increased tremendously over the past 4 years, but nonetheless, it is quiet and people respect the community as much as they can.

Current Resident 1397706

Verified Resident • 2025 - 2026

Love my townhome and the property manager, she has made my stay here amazing. The property is well kept and the neighborhood is nice, quiet and safe. This is the perfect neighborhood, so many stores nearby.

Current Resident 1396431

Verified Resident • 2024 - 2026

Overall Heritage Hills is a nice quiet neighborhood. I've lived here since 2024 and will say it was a noticeable difference when WAK fully took over for a mixture of positive and negative reasons. Since the turnover it seems as if the maintenance crew turnover rate has been high and there are things that have went not resolved but marked as resolved. If you are a low maintenance person and willing to go with the flow this property is a good fit for you.

kckck2004

Resident • 2022 - 2025

The team here is not your standard leasing office team, they are truly AMAZING! I have lived here for a few years now and despite there being a few changes in staff since I moved in, I can truly say that the team that has been brought on this year is the best I have had during my many years of renting. Tera and Dylan in the office are so welcoming to everyone, they make you feel like you are part of a big family and not just a resident and have been very helpful in all of my interactions. The maintenance team is also very friendly and efficient any time I have submitted a work order. The apartments and community grounds are nice but it is truly the staff that sets this complex apart from others.

Katieo1995@hotmail.com

Resident • 2022 - 2025

I’ve lived here for 3 years and would definitely recommend to a friend. Great community and service! Helpful people who go the extra mile to keep everything safe and running smoothly. Maintenance is also amazing and can fix just about anything very quickly. Dylan at the front desk is also extremely helpful and kind!

Current Resident 140040

Resident • 2024 - 2025

My experience at the Aria

My experience at the Aria has been nothing but amazing. Tera is absolutely fantastic. She has made the whole process so easy. she is so kind and makes you feel right at home as soon as you walk in. We love Tera and the Aria so much!

Current Resident 189448

Resident • 2025

I love it here!

Staff doesn't feel like staff, they make you feel like family! From day ONE Tera has been very helpful and friendly. When my mom comes to visit she's always asking bout Tera. Tera even going out of the scope to check in on neighborhood children as they get off the bus, Dylan came in later often doing the same. We will NOT be moving any time soon as the community is so peaceful and safe, and clean. Maintenance you won't need it, they check to make sure everything is in shape and working asking if you need anything to please let them know, and getting things fixed in a timely manner. Hands down 10 out of 10

Current Resident 1387859

Verified Resident • 2025

This is basically your local area drug den. Thieves hide out here so cops are usually nearby. Good parking is limited and some cars never move. They have a maintenance team, however, they don't actually do any maintenance. They just close your ticket and leave you hanging.

Current Resident 1386684

Verified Resident • 2025

Quiet, maintained, responsive to residents, great staff! They try to create a friendly and hospitable environment. The property is well lit. The breezeways are kept cleared. The parking areas are kept clear of trash

Current Resident 1292725

Verified Resident • 2023 - 2025

Small and centrally located in Donelson/Hermitage. Management is responsive and nice. Facilities are well maintained. The community is mostly quiet and friendly. Not far from I-40, the train, or Lebanon Pike to get downtown.

Current Resident 1377705

Verified Resident • 2019 - 2025

I like that the leasing office tries to include Heritage Hills in community activities, however, we would like to be included in the other amenities that the apartment complex offers. But everything else if fine.

Current Resident 1377502

Verified Resident • 2020 - 2025

This is a very quiet community, there's no drama here. The Rental/Agent team are super kind, understanding and very easy to talk to. The maintenance team here now, I've haven't had to have a work order yet to really need them, so I can speak from experience about them but I do ses one guy out all the time picking up around the community and keeping the grounds clean. I do enjoy living here, come Dec 2025 I would be five years....I do love it here.

Current Resident 255325

Resident • 2025

Feels like home

I've had a great experience living here! Dylan and Tera in the office are incredibly accommodating and professional—they always go above and beyond to help residents. The maintenance team, especially Devin and Geoffrey, is consistently prompt and efficient whenever something needs attention. The location is perfect, and the amenities really make it feel like home. Highly recommend!

Javier_N

Resident • 2025

Love living at Aria

I love living here because the apartamentos are perfect size for roommates and dogs, also Dylan and Tera in the office are so nice and helpful, maintenance is quick with work orders and the community feels private fue to being tucked off

Current Resident 1368283

Verified Resident • 2025

Management is very personable . apartment layout is nice, the area is quiet The downside is parking is not good, visitors parking should be enforced, dumpster pick up is between the hours of 2-4 am, this is a horrible noise to wake up to. Management claims there is nothing the can do about.

Current Resident 53019

Resident • 2025

Great place to live

I have had a great time living at Aria it truly is a great home. Tera and Dylan in the office are very nice and welcoming, maintenance requests are completed in a timely manner and they host fun community events every months so neighbors can get together and connect with each other which really makes it feel like a community rather than just another complex. I foresee the Aria being my home for many years to come. Thank you to the aria team!

Current Resident 963398

Resident • 2025

Tera - PM

From the very beginning of our moving process, Tera made what could have been a stressful transition into an absolutely seamless and enjoyable experience for me and my boyfriend. She was consistently communicative, attentive to every detail, and always ensured we had everything we needed to feel comfortable and confident in our first home together. Her professionalism is matched only by her warmth—she goes above and beyond to guide, support, and advocate for her residents in a way that is truly rare to find in property management. What really stood out to us was her genuine care and personable nature. Tera doesn’t just manage a property—she builds a sense of community with her positive energy and dedication. Even with minor concerns, such as small paint touch-ups, she immediately reassured us that they would be resolved promptly, which gave us complete peace of mind. That level of responsiveness and commitment sets her apart from any property manager I’ve ever had. This is my first time living here, and I already feel confident that we made the right choice largely because of Tera. She has been an advocate for us every step of the way, making sure our move was smooth, our needs were met, and that we felt welcomed from day one. It is rare to encounter someone so professional yet so approachable, and I can honestly say she is the best property manager I have ever worked with. Thanks to Tera, our first home together already feels special, and I am genuinely excited about living here knowing she will continue to ensure we are well taken care of. I cannot recommend her enough—she is truly outstanding at what she does, and it makes all the difference.

Current Resident 1358524

Verified Resident • 2023 - 2025

The apartments are nice, the staff is pleasant and my energy bills are significantly less than other places I've lived in the past. Rent is a little high for the amenities and location, but that seems to be the case everywhere in Nashville? Maintenance can take a while at times you may have to make multiple requests. However, they will eventually get to you? They need way more parking? Some neighbors can be loud but again that can happen anywhere. I would give this place a B minus to a C+ grade.

Current Resident 748510

Resident • 2025

Very happy in my new home!

I recently moved into the Aria and have had nothing short of a great experience! From Tera and Dylan in the office providing support and kindness, to the quickness of maintenance, I have zero complaints. The homes are beautiful and the pool and cleanliness of the community makes every day I come home feel like a vacation. With how the community is currently running, I can see myself staying here until I am ready to buy a house. Great people and great apartments

Current Resident 234278

Resident • 2021 - 2025

A Decline in Quality and Accountability

I've been living at Heritage Hills Townhomes since 2021. I once believed in this community, but over the years, it's become increasingly disappointing. To keep it straightforward: staff and management turnover has become constant. With each departure, responsibilities are dropped and communication gets worse. Things noticeably declined after Tiffany left around 2022 ish since then, it's been excuse after excuse, and no one sticks around long enough to actually follow through. Tony, the former maintenance tech, was outstanding --” professional, responsive, and reliable. But ever since he was pushed out, maintenance has fallen apart. I've had a bathtub issue with open work orders for nearly a year now, and it still hasn't been properly resolved. What I get now is poor-quality patchwork, missed appointments, and zero accountability. Ive tried to be patient and fair, but my tolerance is running thin. All I want is clear, timely communication --” not empty promises. If I skipped rent payments the way they skip repairs, Id be facing eviction notices immediately. The double standard is frustrating. The bigger problem seems to be too much red tape and a reliance on unqualified handymen, which leads to botched and unsafe repairs. Ive experienced incomplete jobs, ignored messages, and work orders that sit open for months with no resolution. At over $2,000 a month, this is unacceptable. Im currently compiling a second review with photos, screenshots, and timelines to support everything Ive said. I never expected things to decline like this, and its disheartening to see such a lack of care from a place I once trusted. Wouldnt you expect better?

dcgoolsby4@gmail.com

Resident • 2025

Beautiful Townhome

I recently moved into my new townhome, and I cannot express enough how grateful I am for the assistance I received from Tera. When I found myself in a crisis, she stepped in to help me every step of the way. From filling out the application to touring the townhome, Tera was there to guide me and make the process so much easier. Tera's warmth and positivity made a significant difference in my experience. Even though I first visited back in April, the impression she left on me stayed with me. When I needed to reach out during my difficult time, she welcomed me back with open arms, reminding me that I wasn't alone in this journey. The townhome itself is beautiful and spotless, truly a place I’m proud to call home. The neighborhood is another highlight—it's quiet and serene, making it the perfect setting for a fresh start. I honestly couldn’t have asked for a better transition into this new chapter of my life. Thank you, Tera, for your kindness and support!

Current Resident 1346323

Verified Resident • 2025

The apartment is beautiful but walls are thin you can hear the noise from above you very clear. The hallways could be kept cleaner. Trash is not picked up nightly like as we were told during the weekdays.