Fox Creek Apartments

Current Resident 816414

Resident • 2001 - 2002

Steer clear military

<b>OVERALL</b>: <i>Premium pricing and crazy-making management</i>. <br> <br>1. The price of these units is too high relative to the hassles, noise, and quality of life. Shop around, compare prices, know what the real market rate is before you sign a contract here. <br> <br>2. On the surface, the facility appears to be pleasant and nice, but there are too many problems with both the on-site management and the property management company to seriously consider this option. Management appears to have been well trained in the arts of psychological warfare, abuse, condescending behavior, and unresponsiveness. <br> <br><b>Rates</b>: <i>Pricey</i> <br> <br>3. Unclear what basis used to establish rates or increase rates. Know what the real market rate is before signing a contract here. Management states that rents are “market rate” and that they “apply all the rules uniformly." In practice, unit rates (same size, level, relative location in the complex) varied by as much as 10% within the same complex. <br> <br>4. Unclear what basis was used to charge lower rents than equally situated units. All units were supposed to be charged the same portion of the total water bill for the complex (See item #15 below for info water surcharge.) <br> <br><b>Recommendation</b>: <i>Abort</i> <br> <br>5. If you decide to stay in the local area, find another place to live. If you have to find a quick place to stay until you find a more permanent location, at best this is a good platform to continue your search for a more reasonably priced location with more responsive management. <br> <br>6. There are other locations and properties that have more reasonable rates, or more space for the same terms. If you have a pet and want space, you could lease a house and get more space for what could likely be a lower monthly rate. <br> <br><b>PARKING</b>: <i>Challenging</i> <br> <br>7. People park in your spots and management offers no meaningful help. Management states that they will tow people who are double parked (one car parked in back of another to avoid having to buy a second spot), but the double-parking continues. At one time there was a late-night paging service to notify management of problems with parking, but this was cancelled; essentially, you’re stuck if someone is in your spot. You have to pay for a second spot. <br> <br><b>SERVICE RESPONSE</b>: <i>Poor</i> <br> <br>8. If you have a maintenance problem, be prepared to take care of it yourself if you want it done in a timely manner. Many excuses for not responding in a timely manner. Unless you keep on top of management, they (a) “lose” paper work; (b) fail to adequately document maintenance requests; and (c) fail to adequately follow-up with maintenance to ensure the reported problem was actually resolved. (Yes, you´re paying them to treat this way and ignore your complaints.) <br> <br>9. Work orders were (a) not processed in a timely manner; (b) not loaded into the computers. Maintenance does not consistently leave in your apartment a copy of a work order to show the work has been completed. We spent extra time determining whether maintanence had even showed up, finished the job, or when they planned to return. With the considerable time and effort to oversee issues management was getting paid to resolve, we decided we would be more satisfied if we expended this effort on our own property. <br> <br><b>SERVICE QUALITY</b>: <i>Poor</i> <br> <br>10. Takes multiple calls to get a glacial response. Maintenance is okay the third or fourth visit on the same problem...if they get around to it. If you decide to rent here, be prepared to have your lawyer draft a letter to corporate HQ to have maintenance items taken care of, otherwise this management just doesn´t wake up. Property management is also construction firm so keep in mind who you are battling with: Corporate lawyers who are not regulated in a meaningful way at the sate-level and who are trying to maintain an income stream in an imploding economy. We can only wonder whether federal-level regulation of the legal community would remedy this abysmal management structure. <br> <br><b>FACILITY</b>: <i>Blah, ho-hum</i> <br> <br>11. Cheap paint, thin walls, concur with previous concerns with noise between apartments. Surprising poor quality despite property management company specializing in construction. <br> <br><b>APPLIANCES</b> <br> <br>12. OK, old. <br> <br><b>NOISE</b>: <i>Noisy</i> <br> <br>13. Hill Air Force base is just up the road. If you’re trying to get away from the flight operations, don’t come here. Fox Creek is at the base of the south-end of the flight line. The late-night and weekend take-offs (F-16s, or B-1s from MT or ID) are loud given they’re making their final turn for final approach right over the apartments. <br> <br>14. In re tenant noises, despite repeated management notices to keep the noise down, management appears to take no meaningful action against tenants who drive into the common parking areas with stereos blaring late at night. The noise was a significant detractor. <br> <br><b>GROUNDS</b> <i>You pay for it</i> <br> <br>15. The grass is green because you´re paying for the water. The crew that cuts the grass/hedges is noisy but they get the job done. <br> <br><b>SAFETY</b>: <i>Tenuous</i> <br> <br>16. Despite clear signs of “no soliciting,” the local police do not take any action against late night solicitors to your door (after 10PM). Before the police will take any action or issue a citation for door-to-door sales, you´ll have to (a) physically take the door-to-door solicitor to the sign at the front of the complex and say, "Don´t come back"; and then (b) get a physical description with license plates. Put some curtains up so the peeping toms can’t see through the blinds. Main street in front of the units is Hill Field Road, the main road into the south gate of HAFB: It is very busy with traffic. <br> <br><b>WATER</b>: <i>Expensive</i>. <br> <br>17. Management adds water, sewer, and garbage bills on top of your rent. The “additional cost” is in addition to the basic rent and mysteriously keeps rising. Surprisingly, despite no increase in prices from the municipal water, the management continues to increase the charges for water which appears to be a hidden rent increase. Despite no increase in the local water or garbage rates, management is unresponsive/evasive in adequately and completely explaining reasons for increases in the utility costs. <br> <br><b>LAUNDRY</b> <br> <br>18. Units have their own washer/dryer. <br> <br><b>SECURITY</b> <br> <br>19. Late night problems with solicitors knocking on your doors. <br> <br><b>OFFICE STAFF</b>: <i>Dubious</i>. <br> <br>20. Although advised by counsel not to put anything in writing, get whatever they say in writing, get a copy of the maintenance work order. They are not reliable, unresponsive, and have plenty of stories to explain away why something wasn’t addressed. To get something done, you have to keep on top of them. You´re paying them to blow you off. Management has no credibility, <br> <br>21. You’ll find that recurring problems continue despite management changes: Their training programs are poor on problem resolution, responsiveness, oversight, and accountability. Management uses an outside accounting firm that issues you a bill in the mail; management gives plenty of excuses for the accounting errors. Management has a selective memory problem; get a written receipt. <br> <br>22. When we had our welcoming tour, we asked why we had to pay for cable, we were told "not many people buy it" which was totally untrue--many residents do buy cable. We later found out was that the former property management used to include cable in the rental costs; current management simply transferred the cost to the tenants--a defacto rent increase. Disappointing to realize we were given a snow job to a fairly benign question. <br> <br><b>OFFICE HRS</b> <br> <br>23. They advertize open on Sundays on a sign they hang outside the facility, but they are closed on Sundays. <br> <br><b>NEIGHBORHOOD</b>: <i>Pricey, noisy</i>. <br> <br>24. There’s a local business facility south of the units: Sports cars zip along the roads late at night. The police are not responsive in addressing the noise or late night revving. <br> <br>25. <i>Pluses</i>: Right up the street from Layton Mall, restaurants, theaters; and just east of a business complex with shopping and other restaurants. <br> <br><b>SUMMATION</b> <br> <br>26. If you decide to live here, watch your back. They have excuses for everything. Document the problems, put your maintenance problems in writing, elevate to the corporate level, and find another place to live. Life is too short to put up with kind of treatment. You deserve to be happy not questioning yourself.

Current Resident 3873

Resident • 1999 - 2001

Keep on driving!

Keep on driving!

Current Resident 3904

Resident • 2000 - 2001

Just say NO !!!

PARKING - On the SEVERAL occassions that one of your neighbors or their visitors park in your space please don´t be shocked when the management looks at you like you have just escaped from a looney bin for asking them to assist you with this. <br> <br>NOISE LEVEL - Hey if you and your neighbors keep the same schedule this comes in really handy, because guess what when their alarm goes off in the morning yours might as well be too. Yes folks that bad, and lucky me that the guy upstairs not only woke at 5 am every day he also liked to boogie down to the tunes while he showered for work! <br> <br>GROUNDS - Well if you have visited the property you might have noticed the fountain out front and thought that it is a disarray due to some type of reapir. Well you would be correct but what you may not know is that its always being reapired. The longest time the fountain ran in the over one year period I was there was approximately 2 weeks. On another note theres nothing like being on a basement level and seeing your lovely neighbors as they walk their dog to your front window to take a dump. I can´t tell you what a wonderful aroma waits you every spring when you might actually want to let some fresh air in. Well if you want fresh air go to the park but please dont open the window if you are expecting company. <br> <br>Lighting/Safety - many of the windows locks do not actually latch ( go ahead call maintenance lol see hoe far ya get ) There were several times that lights were out for weeks on end in the common areas and parking lots. <br> <br>EXERCISE FACILITY - if you actually like to get a work out this is not the spot for it, I have had walk in closets larger than this and the equipment is often broken. <br> <br>Laundry Facility - there is no luandry faciliy but some units come with washer and dryer which are not of the highest quality. If you plan to wear something in the dryer please be aware it will not be dry the first run through. <br> <br>EASE OF MOVE IN - Difficult due to the parking area and general arrangement of the property. <br> <br>QUALITY OF FIXTURES/INSULATION - CHEAP !!!! As for the sound and insulation go ahead and refer back to my notes about sound levels. Maybe you just moved in and forgot your alarm clock or your TV, it comes in handy becaseu you can still listen along with the guy upsatirs. Oh yeah and I forgot to mention the gapeing hole underneath my sink in the bathroom area that was never repaired. <br> <br>APPLIANCES _ Once again refer to my comments about the dryer. They basically remind me of the staff, you get half the job done when it gets the job done at all. <br> <br>WATER PRESSURE - water pressure is fine, but if you ever enjoy a nice hot bath be prepared to let the bath run half way then wait about 20 min for the water to heat again so that you can continue to run the rest of the bath. Pretty much you might to make a note to block off some time in your planer on the occassion you might want to enjoy this. <br> <br>ELECTRICITY LAYOUT - adequate <br> <br>TELEPHONE WIRING - sufficient for those that do not plan to use internet service or digital cable in the living area. <br> <br>PESTS - I know you may think that so far I have had plenty to say about Fox Creek but this was my biggest complaint during the spring and summer months. I killed at least 3 (many times more) spiders a day in my apartment. If you don´t mind sitting on your couch and seeing an uninvited guest crawl across your floor or even better when they want to get really close and cuddle they just crawl right into the chair youre sitting in. I honestly did not wear my robe for the rest of the time I lived there when on not one but two seperate occassions I took it from the clsoet wear it hung and placed it on to find that I was not the only one wearing it. Every night you will need to go through your linens as to not as they say let the bed bugs bite. When I called magmt about an obvious infestation problem I was met with a very snotty condescending, " Well theres not much I can do about that. It´s just that time of year!" Well hats off to those of you that brave that time of year. I honestly could not spend any time comfortabley in my own home. <br> <br>I think that you can probably get the overview of my feelings on the entire Fox Creek staff. My feelings toward the staff are even further ill willed and I will save you from that agony. Also a note to military singles or families THIS COMPLEX IS NOT MILITARY FRIENDLY AND TEND TO TAKE ADVANTAGE OF CERTAIN STUATIONS THAT MILITARY PERSONNEL MAY ENCOUNTER. The satff is also fraudulent falsifying documentation upon move out in order to find reasons to keep your deposit. PLEASE!!!!!!!!!! If you choose to go forward, beware and good luck! <br> <br>

Current Resident 972563

Resident • 2000 - 2001

Pass!

I would not recommend this complex to anyone. <br> <br>Read the fine print in the lease agreement on lease buy-out, property liens on your goods. <br> <br>Notes on below: <br> <br>1. Parking <br> <br>Fee for second car parking. Problems with "free" lots getting filled up. It can be a hassle if someone parks in "your spot" during the evening. Local police say, "Call your property manager" which doesn´t do any good since they aren´t available in the evenings. <br> <br>4. Lighting <br> <br>Bulbs out in common areas. Requires call to maintenance to fix. Employee lives on grounds, but wonder whether they notice the obvious lights burnt out. <br> <br>There is a dark area in the back of the complex that can be kind of scary. Grounds are well kept; but beware of the noise early Saturday mornings when the maintenance personnel get out their "dust busters" to blow away the dust from the parking lots. <br> <br>5. Exercise Facility <br> <br>Small/limited exercise facility in the old laundry room; indoor sauna and showers available with electronic "wave" pass. <br> <br>6. Laundry <br> <br>Laundry facilities closed. Now have stackable dryers in most apartments. Animals get in the vents and will wake you up if your laundry vent is near your bedroom. Bird find ways to get around the "screens" outside. <br> <br>7. Move-in. <br> <br>There are three floors: Basement, ground, and third floor. Top floor (third) is up stairs which bend. Parking/move-in vehicles can almost pull up to the base of the stairs. Cars are parked between the move-in vehicle and the home and can get in the way of moving large furniture. <br> <br>Due to high tenant turnover, it is not unusual to have to ask the moving truck to move so you can pull your car out to go somewhere. <br> <br>9. Wall Thickness <br> <br>Can easily hear "People walking up the stairs". Dwellings are immediately adjacent to parking, so there is noise. Highway (I-15) and train are audible. Increasing volume of traffic along Hill Field Road into Hill AFB. <br> <br>Beware of flooding in basement apartments. <br> <br>10. Maintenance <br> <br>Annual changes to air-conditioning vent. Appliance/maintenance problems fixed fairly quickly, but did have a problem with dishwasher not being repaired for almost a month. <br> <br>15. Area <br> <br>Nice view of mountains, but depends on where your apartment is located. Some units have no windows on the mountain side. <br> <br>20. Staff <br> <br>High turnover and low credibility. Training for staff could be improved. Staff are evasive and give mixed stories to tenants. Discouraging to find that the explanations for problems are not consistently given to the tenants. <br> <br>Have selective memory: Keep copies of your receipts. Amazing what happens when you talk to other tenants...the different stories you will hear. <br> <br>21. Availability <br> <br>Staff is not always in during posted hours. If you require a real solution, may have to leave a message with the regional property manager who travels and is often not in the Salt Lake Office. <br> <br>Night-emergency mainteance available with phone-call, but may not be able to get hold of apartment manager in an emergency.