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Award Winner
8300 Merrill Road, Jacksonville, FL 32277

4.7

(278 Reviews & Surveys)

Reviews

4.7 rating

91 total reviews

(

74 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Updated Review

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Current Resident 1323359

Verified Resident 2025 - 2026

4.8

3/31/2026

Great Apartments the staff is great and are very helpful . I moved from apts that didn't care about the maintenance or community. But Madison palms are good to me . They are clean and they are very safe out here . I don't plan on moving anytime soon .

    Review Author Icon

    Current Resident 502402

    Verified Resident 2026

    5.0

    3/29/2026

    Rhonda and Yvonne provided an amazing experience quick, easy, and friendly. They truly went above and beyond to make sure everything was perfect. Maintenance service is fast and speedy the community is clean

      Property Manager Response

      3/29/2026

      Thank you for your 5-star review. We are so delighted to hear that you are happy and a part of our new community, Welcome home!

      Updated Review

      Review Author Icon

      Current Resident 1352475

      Verified Resident 2025 - 2026

      5.0

      3/29/2026

      Life at Madison Palms is Pleasant. For the most part, the apartment complex is very quiet and the grounds are well maintained. The maintenance stuff is very good at responding to work requests. The location makes it convenient to get to the grocery store. There's a big Walmart less than seven minutes away. It's right on a bus route so transportation is relatively easy. If you don't have a car, there's a gas station right outside of our apartment complex so if you need something quick, can you just go up there and get that that makes it nice traffic on Merrill Road can be a bit of a challenge sometimes but it's nothing that you can't overcome just have to be patient. The pool is very nice. The dog park is nice. Overall I like living here very much and don't intend to move.

        Property Manager Response

        3/29/2026

        Thank you SO much for your positive review!! We more than appreciate it. Please let us know if there is anything we can help you with in the future!
        Review Author Icon

        Current Resident 1411814

        Verified Resident 2026

        5.0

        3/23/2026

        Its a nice place to live and I would recommend it to someone looking for a comfortable apartment. The community is quiet and feels safe, and the location is really convenient for everyday needs. Close to everything!

          Property Manager Response

          3/23/2026

          Thank you so much for taking the time to share your positive experience in our community. We are so happy you love your home!!
          Review Author Icon

          Current Resident 1408166

          Verified Resident 2026

          5.0

          3/4/2026

          Love it here, Best place to come to , it's very peaceful , it's very clean, good neighborhood for kids and adults , everybody seems super chill , you will love coming here , I only been here for a week and I don't even like leaving my house it's just alot to take in st once for a good price

            Property Manager Response

            3/5/2026

            Thank you SO much for your positive review!! We more than appreciate it. Please let us know if there is anything we can help you with in the future!
            Review Author Icon

            Prospective Resident 1407753

            Verified ProspectVisited 2026

            5.0

            3/2/2026

            During our visit to the property we were met with a very welcoming group of staff members who went out of their way to answer any and all questions that we had. During the tour, facility was well kept and fresh smelling.

              Property Manager Response

              3/2/2026

              Thank you for the 5 STAR review. We are so happy that you had such a great experience touring our property. Please let us know if there is anything we can do to help with your decision process.
              Review Author Icon

              Prospective Resident 1406699

              Verified ProspectVisited 2026

              5.0

              2/24/2026

              Very welcoming! Staff was very helpful and the community was very clean! The amenities, pool area in tennis court definitely stood out the most! Looking forward to a friendly fresh start here in Jacksonville fl !

                Property Manager Response

                2/25/2026

                Thank you for the 5 STAR review. We strive to provide excellent customer service and we are happy that you think so too. Hope to have you as a resident soon. Please let us know if there is anything we can do for you.

                Updated Review

                Review Author Icon

                Current Resident 1368882

                Verified Resident 2024 - 2026

                5.0

                2/22/2026

                I got to say the maintenance guy he was he was courteous very respectful very kind and very helpful. Sometime everybody's very helpful some things are just not getting resolved yet but I know it's going to work out. It's not the staff fault they have always been very helpful and thoughtful

                  Property Manager Response

                  2/23/2026

                  Thank you for your wonderful review. We hope to continue to make your stay here pleasurable. Thank you again for your review and have a wonderful day!
                  Review Author Icon

                  Current Resident 1405449

                  Verified Resident 2025 - 2026

                  5.0

                  2/18/2026

                  Love the cabinet space, the opinion to rent or bring my own washer and dryer. Love the patio. Maintenance replies in a timely manner. Rhonda in the front office is always friendly and willing to assist.

                    Property Manager Response

                    2/18/2026

                    Thank you SO much for your positive review!! We more than appreciate it. Please let us know if there is anything we can help you with in the future!
                    Review Author Icon

                    Current Resident 1295499

                    Verified Resident 2025 - 2026

                    2.7

                    1/19/2026

                    No comment until results are in upon moving out of property and relocating smoothly thank you. Will respond at a later date. Would like a transfer to a 55 plus community in Wrh realty. Melissa Grove ...

                      Property Manager Response

                      1/20/2026

                      Thank you for your review and feedback. Please let us know if there is anything we can do to make your stay here even better.

                      Updated Review

                      Review Author Icon

                      Current Resident 1359771

                      Verified Resident 2025

                      5.0

                      12/28/2025

                      Great apartments loved to live here the office staff is great and friendly. They will always go above and beyond for the residents. No complaints from me the community is beautiful thanks for all yall do

                        Property Manager Response

                        12/28/2025

                        We are so glad you are happy in your home!
                        Review Author Icon

                        Current Resident 1394620

                        Verified Resident 2025

                        5.0

                        12/27/2025

                        I love living here because it is quite and well kept. The apartments maintenance staff is very professional and handle requests in a timely and efficient manner. Also, the apartments are well lit at night. I really enjoy living here!

                          Property Manager Response

                          12/28/2025

                          Thank you so much for the kind review. We are so happy to hear our team is handling all your needs. We value all feedback, please reach out to us for anything you may need. We are here to assist and make your living experience a great one with us at Madison Palms.
                          Review Author Icon

                          Current Resident 228342

                          Resident 2025

                          5.0

                          12/22/2025

                          Staff Resignation Concern!

                          Our stay at Madison Palms was wonderful, and much of that is due to the incredible service from Santana. From the moment we arrived, he was extremely kind, helpful, and professional. He answered our questions about the area instantly and made sure we had everything we needed, such as helping us with our internet connection issues. With a friendly smile, he made us feel very welcome and well cared for! Communication was smooth and clear at all times! We truly felt like we were in good hands! I highly recommend this place and especially the personalized attention from Santana and his team! Besides, I see that he is very attentive to the residents and also to making sure the property is kept clean and tidy. I've even seen him walking around outside of his work hours to make sure everything is in order. This young man is truly invaluable.

                            Property Manager Response

                            12/23/2025

                            We are so pleased to hear our team is providing you with exceptional service. We value your residency and hope to have you with us for many years to come.
                            Review Author Icon

                            Current Resident 197590

                            Resident 2025

                            4.8

                            12/19/2025

                            Review

                            I love the property of my new unit. The staff is very friendly. The groundsmen have the property looking spectacular and very clean every day on site. The property manager is very helpful with great customer service. The staff is very patient and helpful when it comes to your documents for moving in. my unit is very clean. Everything was brand new. New appliances, new washer, and dryer new dishwasher. very nice size balcony on the back porch. I also had storage space that comes with my apartment unit. brand new playground on site for the children. clubhouse with a pool as well as a fitness center. The apartment complex is anywhere someone wants to call home. Everything is brand new and honestly I couldn’t be even more happier than I already am. Thank you so much and this is the best move I have ever made in my life. I love my new home.

                              Property Manager Response

                              12/21/2025

                              Thank you for your kind review, the staff always appreciates seeing this as it reflects their hard work.
                              Review Author Icon

                              Current Resident 160762

                              Resident 2025

                              5.0

                              12/15/2025

                              Nice community. Get along with staff. Pet friendly. Food Trucks. Parcel room. Doggy park, picnic area, playground for kids, lots of parking, close to shopping center. Cozy units. Affordable housing. Love it

                                Property Manager Response

                                12/16/2025

                                Thank you for the fantastic review, our team greatly appreciates your kind words and 5-Star rating.
                                Review Author Icon

                                5xmcmph6nw@privaterelay.appleid.com

                                Resident 2025

                                5.0

                                12/15/2025

                                I love being a residence there

                                I love being a residence there, the staffs work fasts on getting things fix and on time… Just overall like the experience being there.. The property is a walking distance from the stores ,school and my job

                                  Property Manager Response

                                  12/15/2025

                                  Thank you so much for your kind words! We re thrilled to hear that you love being part of our community, and that our office and maintenance staff have made such a positive impact on your experience.
                                  Review Author Icon

                                  Current Resident 154190

                                  Resident 2025

                                  5.0

                                  12/15/2025

                                  Love the customer service. The whole staff Rhonda, Santana, and Yam are amazing. Definitely, recommend to Madison Palms. The maintenance team is great at their jobs and very respectable. The property is clean.

                                    Property Manager Response

                                    12/15/2025

                                    We truly appreciate your glowing feedback! It s an honor to have you as part of our community. Our team is always here to help make your experience even better don t hesitate to reach out anytime.
                                    Review Author Icon

                                    Prospective Resident 132335

                                    ProspectVisited 2025

                                    5.0

                                    12/12/2025

                                    Great customer service and hospitality

                                    Rhonda was very helpful and patient during the application process. The community was very nice and clean. I love the new amenities and the updates throughout the entire property itself. I look forward to moving here and making Madison Palms my new home.

                                      Property Manager Response

                                      12/14/2025

                                      Thank you for your kind review, the staff always appreciates seeing this as it reflects their hard work.

                                      Updated Review

                                      Review Author Icon

                                      Current Resident 328664

                                      Resident 2025

                                      5.0

                                      12/12/2025

                                      Wonderful Community

                                      I absolutely love living at Madison Palms community. There is a lot of with inclusivity within the neighborhood. Santana and Rhonda are very good at what they do. Keep up the good work! Maintenance Javier and Victor are also a staple in having the community how it is!!!!

                                        Property Manager Response

                                        12/12/2025

                                        Thank you SO much for your positive review!! We more than appreciate it.
                                        Review Author Icon

                                        J_C310

                                        Resident 2025

                                        5.0

                                        12/12/2025

                                        The views

                                        I love The views of the pond and the turtles love it! I love looking at sunrise from room in the mornings. Everyone in the Office is great the maintenance crew is great. Everything is closeby i can walk to it!

                                          Property Manager Response

                                          12/12/2025

                                          Thank you again for taking the time to share your experience with us. It means so much when our residents share their experiences. I am glad we were able to meet your expectations!
                                          Review Author Icon

                                          Prospective Resident 114200

                                          ProspectVisited 2025

                                          5.0

                                          12/11/2025

                                          Great office Staff

                                          Great office staff I’m looking forward to move I did an application and a great tour Thank you Rhonda and Yasmarie property looks great maintenance was super nice. Love the location right close to my job. Enjoy everything about this property.

                                            Property Manager Response

                                            12/11/2025

                                            Thank you for your review and feedback. We are so happy that you are having such a great experience at our property. We look forward to having you in our community.
                                            Review Author Icon

                                            Prospective Resident 99382

                                            ProspectVisited 2025

                                            4.8

                                            12/10/2025

                                            Super friendly staff

                                            Staff is amazing! Property well maintained, would highly recommend. All the office staff is so welcoming and makes the experience positive. Units are spacious and the finishes are modern. WRH is a great management company.

                                              Property Manager Response

                                              12/10/2025

                                              Thank you for taking the time to give us a review!! Feel free to let us know if you need anything and how we can be a 5 for you!
                                              Review Author Icon

                                              Prospective Resident 1391049

                                              Verified ProspectVisited 2025

                                              5.0

                                              12/9/2025

                                              Amazing and friendly, thankful to have gotten help. Rhonda was very personable, relatable and knowledgeable very thank ful to have gotten her as my associate. I wouldn't change anything about my experience

                                                Property Manager Response

                                                12/10/2025

                                                Thank you so much for your wonderful review! We love to provide our residents with a community that they are happy to call home.
                                                Review Author Icon

                                                Current Resident 1031301

                                                Verified Resident 2025

                                                3.8

                                                12/9/2025

                                                Too many restrictions in this affordable housing development . Not allowed to hang anything on the walls. A lot of young people and when the hotter months are in parties are going on from residents that don't live here near the pool

                                                  Property Manager Response

                                                  12/9/2025

                                                  We are sorry your living experience has not been the greatest with us. Please feel free to contact the office at your earliest convenience to discuss your issues further.
                                                  Review Author Icon

                                                  Prospective Resident 88501

                                                  ProspectVisited 2025

                                                  5.0

                                                  12/9/2025

                                                  Great office staff! Very friendly and helpful with my demanding requests and needs. Such a wonderful community to live in!!! I recommend ten out of ten! The ladies in the office always answers the phone or in the office if I have a question.

                                                    Property Manager Response

                                                    12/9/2025

                                                    Thank you so much for the kind words. Our team strives for 5 stars and knowing we hit the mark means everything.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A+
                                                    A+

                                                    Renter Ratings

                                                    A

                                                    Review Ratings (from 59 reviews)

                                                    Noise

                                                    4.5

                                                    Grounds

                                                    4.8

                                                    Safety

                                                    4.5

                                                    Office Staff

                                                    4.7

                                                    Maintenance

                                                    4.8

                                                    Neighborhood

                                                    4.8

                                                    Survey Scores (from 187 surveys)

                                                    Post-Tour Survey

                                                    4.8

                                                    Move-In Survey

                                                    4.9

                                                    Maintenance & Support Survey

                                                    4.7

                                                    Lease Renewal Survey

                                                    4.4

                                                    Review Count

                                                    A+

                                                    Number of reviews in the past 365 days

                                                    59

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    98.31%

                                                    Manager’s Review Reply Time

                                                    A+

                                                    Average time to respond to reviews

                                                    0.64 days

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Connections in Unit
                                                    • Laundry in Units
                                                    Pets
                                                    • Dogs Allowed
                                                    • Cats Allowed
                                                    Disclaimer: Pet Policy data have been collected from Internet users and may not be a reliable indicator of current or comprehensive pet policies offered.
                                                    This community is managed by

                                                    WRH Realty Services LLC

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Madison Palms Rated?
                                                    Based on 278 number of votes by renters, Madison Palms is currently rated 4.7 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Madison Palms?
                                                    Madison Palms is rated 4.8 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Madison Palms is rated 4.8 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Madison Palms?
                                                    Madison Palms is rated 4.5 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Madison Palms?
                                                    Madison Palms is rated 4.5 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Madison Palms is rated 4.8 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Madison Palms?
                                                    Madison Palms is rated 4.7 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 98.31% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 0.64 days to their community reviews in the past year.
                                                    Who manages Madison Palms?
                                                    WRH Realty Services LLC
                                                    What is the pet policy at Madison Palms?
                                                    Dogs Allowed
                                                    Cats Allowed

                                                    Check Availability

                                                    Madison Palms

                                                    March 2026

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