C+
C+
Award Winner
311 W 127th st, New York, NY 10027

4.4

(151 Reviews & Surveys)

Reviews

4.4 rating

95 total reviews

(

94 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Current Resident 949607

Verified Resident 2021 - 2022

4.3

5/12/2022

The sense of community within the building, tenants & staff included, is a close knit one. I was pleasantly surprised to find this intimate feeling, in a large apartment building in the middle of Harlem. It's has been a wonderful experience, thus far.

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    Current Resident 1005612

    Verified Resident 2022

    4.8

    3/10/2022

    Nice building, clean and quiet, very pleased with my new and dryer in the apartment makes life much easier. It's very quiet on the building, don't hear people running around in the above and surrounding apts

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      Current Resident 1004983

      Verified Resident 2017 - 2022

      4.3

      3/8/2022

      I love it at the Balton. It's a great little community. I have grown close with the staff and feel very at home. I love the rooftop in the summer and the courtyard for workouts on the lawn. I do feel like the staff goes above and beyond.

        Updated Review

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        Current Resident 869500

        Verified Resident 2020 - 2022

        4.3

        3/3/2022

        Love the location of this building! Really accessible to everything in the neighborhood. The building has great amenities and is quick to resolve maintenance requests. I live on a low floor and with the lounge on the corner, the level of noise can be pretty high on some nights. The gym in the building is great. Some of the machines are outdated but it gets the job done. Love the children's playroom and the courtyard especially with warm weather.

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          Current Resident 988798

          Verified Resident 2012 - 2022

          5.0

          1/26/2022

          Very well maintained building and the staff is very helpful Wouldn't change ! Love the train station in front of the Bulding and the rooftop in spring Appartment are well equipped and spacious Commun area always clean

            Updated Review

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            Current Resident 297551

            Verified Resident 2011 - 2021

            3.8

            9/7/2021

            Buildings good - rent stablization is great. I feel lucky to have that. Nothing else to add?????????.,,,,,,,,,?????..,..,,,,,,,,,,,,,,,,,??????????

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              Current Resident 927033

              Verified Resident 2021

              5.0

              7/13/2021

              I am so grateful to be a part of this fantastic community. The building staff is fantastic, maintenance issues are handled promptly, and the overall community is great. I also love the building's amenities.

                Updated Review

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                Current Resident 153803

                Verified Resident 2011 - 2021

                4.3

                5/30/2021

                I lived in this community for most of my life and have seen the transformation. I love Harlem. It is a community that is very diverse. However, it can do much better, if it had affordable parking!!!!!

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                  Current Resident 875499

                  Verified Resident 2013 - 2021

                  4.7

                  2/23/2021

                  The building overall is great. The finishes are certainly not luxury quality (for example, toilet covers are cheap plastic, countertops are unfinished wood on the bottomside, and the floors are faux wood that scratches easily), but the amenities and staff more than make up for it. You really can't beat a washer/dryer AND a dishwasher in the apartment. The courtyard is well landscaped with plenty of benches and tables and a mini playground for kids. The ground floor gym is free to all residents and has plenty of equipment (plus, barely any of the residents seem to use it! Most of the time, I have the gym entirely to myself). The ground floor lounge is also quite nice, with two fake fireplaces, large-screen TV's, wifi, a kitchenette, and a pool table. You can even rent it out for private events, like baby showers and birthday parties. There is also a small outdoor roof deck on the 9th floor (out of 12 floors) that has plenty of furniture and some plants. There isn't much of a view, but it does get a good amount of sunlight throughout the day. Finally, the maintenance staff is second to none. The cleaners, super, and concierge desk staff are all so nice. They know many tenants by name, and they do an excellent job keeping The Balton in shape. The super is very fast to complete any repairs, and a 24-hour recorded phone line makes it easy to make any maintenance requests, which in my experience are usually addressed within 2 business days at most (emergency repairs come faster). There is an office in the lobby too, and those staff members seem to rotate out with alarming frequency, so they're not that friendly and don't seem to interact with residents that much, but it's rare that you have to deal with them except for when lease renewal comes up. Most residents keep to themselves or are moderately friendly, though there are some busybodies who complain about any little thing. Not too much noise or loud parties.

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                    Current Resident 717775

                    Verified Resident 2019

                    5.0

                    11/14/2019

                    Excellent location great amenities staff is excellent very helpful building complex is clean, would definitely recommend to a friend. Concierge from 6pm-12am good for ordering online, great restaurants in the neighborhood.

                      Property Manager Response

                      11/14/2019

                      Hello there! We're so glad to hear that you are impressed with your experience at The Balton. Thanks for taking the time to share your feedback! The Balton Team
                      Review Author Icon

                      Current Resident 692372

                      Verified Resident 2011 - 2019

                      3.8

                      9/9/2019

                      Love it at The Balton. However, would like to see some residents show more respect for our surroundings, e.g. - keeping garbage out of the hallways and elevators, ensuring their children are not unsupervised in the hallways. Wish we could 'rent-to-own' !

                        Property Manager Response

                        10/29/2019

                        Hello there! We're so glad to hear that you are enjoying your experience living here at The Balton. Thanks for taking the time to share your feedback! The Balton Team
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                        Current Resident 574102

                        Verified Resident 2014 - 2018

                        5.0

                        11/21/2018

                        The Balton is a great place to live. We have lots of amenities without the price and the building is well taken care of. I would highly recommend living here. Great location and access to transportation.

                          Property Manager Response

                          11/26/2018

                          Hello there! We're so glad to hear that you are impressed with your experience at The Balton. Thanks for taking the time to share your feedback! The Balton Team
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                          Current Resident 540380

                          Verified Resident 2011 - 2018

                          4.0

                          9/8/2018

                          Great place to live. Some maintenance issues persist with the elevators, but the building staff, super and office workers are all very good. Well laid out apartments in a great location. Would definitely suggest looking here.

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                            Current Resident 539492

                            Verified Resident 2011 - 2018

                            4.3

                            9/6/2018

                            We have been very happy in our home at the Balton, with generally good neighbors, great staff and maintenance staff, friendly front desk personnel, and quality of our apartment home. We would recommend to anyone!

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                              Current Resident 530423

                              Verified Resident 2018

                              4.0

                              8/21/2018

                              These are in a great area amidst a lot of shopping, restaurants, and transportation. The maintenance and office staff are always friendly and quick to respond and are very helpful to our needs, The facilities are kept clean every day.

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                                Current Resident 528858

                                Verified Resident 2018

                                4.2

                                8/17/2018

                                Management was very insightful with information on the building. Also extremely patient with all incoming paperwork that was needed. Staff is polite and friendly. Door person is knowledgeable of tenants and is alert

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                                  Current Resident 511166

                                  Verified Resident 2018 - 2019

                                  5.0

                                  3/4/2019

                                  The Balton is a wonderful place to live! The leasing office employees are a pleasure to work with, any maintenance request is handled within 24 hours, and the facility is always kept clean and organized. I really enjoy living at the Balton and I hope to do so for many more years to come.

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                                    Current Resident 511061

                                    Verified Resident 2012 - 2018

                                    3.3

                                    7/9/2018

                                    Poor management. Common areas are not kept up. Management staff is rude and unprofessional. They changed the locks without notice during a holiday and didn't provide access to new keys. Several tenants were locked out over Thanksgiving. Poor communication. No sense of customer wellbeing and community.

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                                      Current Resident 486746

                                      Verified Resident 2016 - 2018

                                      1.8

                                      5/11/2018

                                      Front desk management does not seem to care about the community.(Rosemary). There is no sense of urgency with building maintenance. Very poor communication between office and residence. E.g online payment implantation was a complete failure. Poor communication. Poor software

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                                        Current Resident 439710

                                        Verified Resident 2010 - 2019

                                        4.7

                                        4/5/2019

                                        I have had a great experience living at the bolton. The maintenance people have always been friendly and helpful. Its great to live in a building where the people who live and work in the building are friendly and helpful. Especially the door man who has names and apartment numbers memorized and are able to help whenever they can

                                          Property Manager Response

                                          4/8/2019

                                          Hi there, We are very happy to hear of your great experience at our community. Thank you for taking the time to share your feedback! We truly appreciate your recommendation. The Balton Team
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                                          Current Resident 315385

                                          Verified Resident 2014 - 2017

                                          2.8

                                          2/28/2017

                                          Great building with tons of amenities, yet the building has too many problems. No front desk security in a dangerous neighborhood. Many homeless sleeping in lobby. Outside of windows never get cleaned. Excessive/ unbearable heat in the hallways 24/7/365.

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                                            Current Resident 303705

                                            Verified Resident 2011 - 2017

                                            4.7

                                            1/23/2017

                                            Great place to live. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .(200 character minimum)

                                              Property Manager Response

                                              2/6/2017

                                              We are thrilled that you chose the Balton as your home!
                                              Review Author Icon

                                              Current Resident 272767

                                              Verified Resident 2012 - 2016

                                              2.0

                                              9/21/2016

                                              I was paying much less rent before moving to Balton, so I was wondering whether I should sign the lease or not. So I asked regarding apartment inspection. They told me that no apartment inspection in Balton. Then, I decided to sign the lease because my previous place had inspection twice a year. However, after I moved in Balton, I found out that they simply lied to me to get in me. At that time, they had a lot of vacancies and they wanted to rent ASAP. I was looking to upgrade my life even I would pay much more rent as NHOP(not affodable) resident. Since Balton is HDC sponsored apartment, I did not imagine that they would lie the material fact like some brokers in NYC. So all I want to tell the apartment seekers, please be careful.

                                                Property Manager Response

                                                2/6/2017

                                                I am so sorry that your experience was so negative when leasing at the Balton. We inspect our units quarterly to ensure that everything in your home is working properly and we can provide the best customer service. Also, since these apartments are governed by both NYC rent control laws and HDC regulations, inspections are a requirement. We inspect to protect you, so that your apartment home is always in the best working order!
                                                Review Author Icon

                                                Current Resident 259953

                                                Verified Resident 2011 - 2016

                                                4.7

                                                8/9/2016

                                                We absolutely love living at The Balton! We moved into our apartment when the building opened and we have had a wonderful experience. Our apartment layout is great and has allowed us to create a nice home. The location next to public transportation is perfect.

                                                  Property Manager Response

                                                  2/6/2017

                                                  We absolutely love that you chose to live at The Balton!
                                                  Review Author Icon

                                                  Current Resident 259615

                                                  Verified Resident 2010 - 2016

                                                  4.3

                                                  8/8/2016

                                                  It is a good building overall but some tenants can be problematic. They are the one who have parties all the time and are loud as hell and become obnoxious and threatening if you ask them to be more considerate. I wish the management would do something about these bad tenants. Otherwise, it's a nice building.

                                                    Property Manager Response

                                                    2/6/2017

                                                    Thank you for your review. Management is aware of some of these problems and is taking measures to correct them. We want everyone who chooses the Balton as their home to enjoy their living experience.

                                                    Floor Plans & Pricing

                                                    Studio

                                                    Studio - Affordable

                                                    Studio, 1 Bath | 495 sq. ft.

                                                    See Floor Plan Details

                                                    Studio

                                                    Studio, 1 Bath | 495 sq. ft.

                                                    See Floor Plan Details

                                                    1 Bedroom

                                                    One Bedroom - Affordable

                                                    1 Bed, 1 Bath | 640 sq. ft.

                                                    See Floor Plan Details

                                                    One Bedroom

                                                    1 Bed, 1 Bath | 640 sq. ft.

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    Two Bedroom

                                                    2 Beds, 2 Baths | 927 sq. ft.

                                                    See Floor Plan Details

                                                    Two Bedroom - Affordable

                                                    2 Beds, 2 Baths | 927 sq. ft.

                                                    See Floor Plan Details

                                                    3 Bedrooms

                                                    Three Bedroom

                                                    3 Beds, 2 Baths | 1,240 sq. ft.

                                                    See Floor Plan Details

                                                    Three Bedroom - Affordable

                                                    3 Beds, 2 Baths | 1,240 sq. ft.

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    C+
                                                    C+

                                                    Renter Ratings

                                                    A

                                                    Review Ratings (from 8 reviews)

                                                    Noise

                                                    4.1

                                                    Grounds

                                                    4.8

                                                    Safety

                                                    4.0

                                                    Office Staff

                                                    4.4

                                                    Maintenance

                                                    4.9

                                                    Neighborhood

                                                    4.9

                                                    Survey Scores (from 56 surveys)

                                                    Move-In Survey

                                                    4.7

                                                    Maintenance & Support Survey

                                                    4.8

                                                    Lease Renewal Survey

                                                    3.8

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    8

                                                    Manager’s Review Engagement

                                                    F

                                                    Percentage of reviews responded to

                                                    0.00%

                                                    Manager’s Review Reply Time

                                                    F

                                                    Average time to respond to reviews

                                                    N/A

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer and Dryer
                                                    • Laundry On-Site
                                                    Parking
                                                    • Other
                                                    • 24-Hour Attended Garage
                                                    Other
                                                    • Custom Hardwood Flooring Throughout
                                                    • 24-Hour Emergency Maintenance
                                                    • Air Conditioning
                                                    • Cat Friendly
                                                    • Childrens Activity Room
                                                    • Dishwasher
                                                    • Elevator
                                                    • Fitness Center
                                                    • Fully Equipped Kitchens
                                                    • Gas heat and Hot Water Included
                                                    • Large Dog Friendly
                                                    • Premium Lighting Fixtures
                                                    • Roof-top Terrace and Sundeck
                                                    • Stainless Steel Appliances
                                                    • Walk In Closets
                                                    • Yoga and Spin Studio
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                                                    Leasing

                                                    Brilliantly located on 127th St. in Harlem, The Balton is just minutes from vibrant cultural institutions, renowned music & nightlife, and an innovative culinary scene. Step into a space designed to make the day-to-day easier and more enjoyable. Choose between spacious studio, one-, two- and three-bedroom homes boasting beautiful views of Manhattans skyline. A meticulously planned, beautifully maintained, and professionally managed community is yours to call home.
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                                                    Leasing Options

                                                      • None

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Wednesday: 10:00 AM - 06:00 PM
                                                    • Thursday: 10:00 AM - 07:00 PM
                                                    • Friday: 10:00 AM - 06:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    Richman Property Services

                                                    B+
                                                    B+
                                                    Communities
                                                    131

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is The Balton Rated?
                                                    Based on 151 number of votes by renters, The Balton is currently rated 4.4 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at The Balton?
                                                    The Balton is rated 4.8 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    The Balton is rated 4.9 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at The Balton?
                                                    The Balton is rated 4.1 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    How safe is The Balton?
                                                    The Balton is rated 4 out of 5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    The Balton is rated 4.9 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at The Balton?
                                                    The Balton is rated 4.4 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                    Who manages The Balton?
                                                    Richman Property Services
                                                    What is the pet policy at The Balton?
                                                    No pet policy available
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Contact Property

                                                    April 2026

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                                                    Baths

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                                                    The Balton is a 495 - 1,240 sq. ft. apartment in New York in zip code 10027. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Manhattan, Mount Morris, Long Island City, Queens, West New York, Weehawken, Guttenberg, Gridley, Astoria, North Bergen, Union City, Sunnyside, and Hoboken.

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