C+
C+
Award Winner
311 W 127th st, New York, NY 10027

4.4

(151 Reviews & Surveys)

Reviews

4.4 rating

95 total reviews

(

94 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Current Resident 259530

Verified Resident 2016 - 2018

3.2

4/9/2018

The front desk staff is the best staff member. Very responsive and very helpful. Everyone else in the office is just focused on rental management. I've seen so much turn over I don't even know who works there anymore. I don't like the fact that I don't feel close to anyone in the rental office. I also feel like I'm always ready to be billed if I come near to violating the guest limit in the common space. There is not much common area so why limit how much people can enjoy their own home. I can understand during the holidays or weekends but during the week should be open to anyone who wants to have fun for a few hours with friends or family. It should be 10 guest per household. Or 5 per tenant.

    Property Manager Response

    2/6/2017

    Thank you so much for your great review! We are so happy that your move in experience was so positive!
    Review Author Icon

    Current Resident 256218

    Verified Resident 2012 - 2016

    5.0

    7/25/2016

    I love my community a lot!! Extremely convenient public transportation and very nice staff. I have been here for more than 4 years and I don't mind spending 4 more years here. :). I would definitely recommend my friend about the community...

      Property Manager Response

      2/6/2017

      Thank you for choosing The Balton as your home. The staff at Richman Property Services take great pride in our residents happiness!
      Review Author Icon

      Current Resident 252300

      Verified Resident 2011 - 2016

      3.7

      7/11/2016

      My overall experience at this community has been satisfactory. Of course there are some things that can be improved on such as letting people who smoke know that it is still against the law to do so right in from of the building the actually should be more towards the corner of the block. The building is located close to transportation and there are new retail developments that will make shopping a bit more convenient.

        Property Manager Response

        2/6/2017

        Thank you for your review. We will continue to enforce our no smoking policy at the Balton. We hope you stay with us for a long time!
        Review Author Icon

        Current Resident 225431

        Verified Resident 2016

        5.0

        6/6/2016

        I am a new tenant and very happy with the building and staff and appreciate your taking time to check in. I would recommend this building and your company to family and friends. My only note is that the building across the way( which is my view from the 4th floor, is a city building that has cement boarding up the windows and I wish it could be developed for the sake of the community.

          Property Manager Response

          2/6/2017

          Thank you for your review! You will be happy to know that the city does have plans for that property and renovations should be starting soon!
          Review Author Icon

          Current Resident 218732

          Verified Resident 2016

          5.0

          2/19/2016

          The building is very well kept and the office staff is great. I just moved to this building this year and I must say so far I am extremely happy I made this decision. I love the amenities. The neighbors are very friendly. The office staff is very helpful.

            Property Manager Response

            2/6/2017

            Thank you for your positive review! We hope you choose The Balton as your home for many years to come!
            Review Author Icon

            Current Resident 213616

            Verified Resident 2015 - 2016

            4.2

            1/26/2016

            I just moved in so I don't have much to write. The apartment is very nice, with everything fairly new, appliances and such. The amenities are great. The security guards are frequently not at the front desk during the hours that they are supposed to be there. The playroom, for children, is very dirty and should be cleaned more often.

              Property Manager Response

              2/6/2017

              Thank you for your review. We are working on the front desk hours and will make sure the playroom is cleaned on a routine basis.
              Review Author Icon

              Current Resident 194222

              Verified Resident 2012 - 2015

              5.0

              10/29/2015

              The community is great. I know all the staff and mgmt. I'm very happy living in the community. My only concern is that we have been promised our apt to be painted it's just taken so long. Also waiting list for bigger apt is a long wait as well. Dispret.

                Property Manager Response

                2/6/2017

                Thank you for your review. We are painting apartments and the office staff is scheduling the painting by move in date. Feel free to check at the office to see when your unit can be scheduled!
                Review Author Icon

                Current Resident 189941

                Verified Resident 2011 - 2016

                5.0

                9/12/2016

                Nothing. To add. All good the management is great the maintenance team is great. I like the amenities. Just management team Shiism be more careful with people who don't take care of the Bulding. Some of the tenants don't care about the Bulding

                  Property Manager Response

                  2/6/2017

                  Thank you for your review. Management takes resident issues seriously, and we will continue to enforce property rules.
                  Review Author Icon

                  Current Resident 174856

                  Verified Resident 2011 - 2015

                  4.2

                  8/14/2015

                  My experience since moving in has been generally positive. Sometimes, however, I feel that the children are too loud when they play and run around in the courtyard, and it makes my enjoyment of my apartment far less peaceful. If parents are made aware that noise magnifies as it travels up the building, it would be great.

                    Property Manager Response

                    2/6/2017

                    Thank you for your review. We will continue to strive for the utmost customer service and will work with all of our residents to understand the property rules.
                    Review Author Icon

                    Current Resident 173357

                    Verified Resident 2012 - 2015

                    4.7

                    8/10/2015

                    The Balton is a vibrant and diverse community where one can really feel at home and make many friends. This is a life experience in itself. The staff is kind and professional. The common areas are so well thought for anyone to enjoy his/her time.

                      Property Manager Response

                      2/6/2017

                      Thank you for your positive review. The Balton is such a great community and Management is proud to serve its residents!
                      Review Author Icon

                      Current Resident 164784

                      Verified Resident 2011 - 2015

                      4.5

                      7/8/2015

                      It has been great. I've enjoyed my time at the building. It has been great. I've enjoyed my time at the building. It has been great. I've enjoyed my time at the building. It has been great. I've enjoyed my time at the building. It has been great. I've enjoyed my time at the building.It has been great. I've enjoyed my time at the building. It has been great. I've enjoyed my time at the building. It has been great. I've enjoyed my time at the building. It has been great. I've enjoyed my time at the building. It has been great. I've enjoyed my time at the building.

                        Property Manager Response

                        2/6/2017

                        So glad to hear!
                        Review Author Icon

                        Current Resident 158780

                        Verified Resident 2011 - 2015

                        3.7

                        6/9/2015

                        The Balton has a good maintenance staff and nice apartments. There is ongoing significant turnover in office staff and security/front desk personnel. Residents don't do a great job of keeping common areas, like recycling rooms and roof deck, clean. Convenient location overall; wish there were more choices for restaurants offering more cuisine diversity in a lower price range. Most of the newer restaurants in the area are too pricey for me to dine in regularly.

                          Property Manager Response

                          2/6/2017

                          Thank you for your review. As you are probably aware, we have had the same manager now for over a year and she is working hard to provide quality customer service! If you have any issues you want to discuss, please stop by the office at anytime between the hours of 9:00-5:00.
                          Review Author Icon

                          Current Resident 156252

                          Verified Resident 2011 - 2018

                          5.0

                          1/12/2018

                          Love living at the balton! A wonderful community! Look forward to many more years in this wonderful community! Having a full time doorman would be even better. Please consider it, we would all feel a lot safer.

                            Property Manager Response

                            2/6/2017

                            The Balton is a beautiful property in the middle of urban renewal. The cultural diversity surrounding the Balton is one its greatest amenities. I hope that you start to enjoy all that the neighborhood has to give!
                            Review Author Icon

                            Current Resident 143330

                            Verified Resident 2015 - 2019

                            2.0

                            9/4/2019

                            Elevator dirty. Building Not cleaned enough. Not a functional gym, not functional laundry, carpet dirty. Smells food in the corridors. The washers machines always out of service as well as dryers..............

                              Property Manager Response

                              2/6/2017

                              HI. I am happy you chose the Balton as your apartment home. We will continue to make sure the laundry rooms are in working order,
                              Review Author Icon

                              Current Resident 139141

                              Verified Resident 2011 - 2015

                              4.5

                              3/6/2015

                              The Balton has large apartments with bright windows, great amenities such as the gym, lounge, playground, and roof terrace, and wonderful on-site staff. The building is right across the street to the subway (Express!), and close to other great neighborhood features such as a great French restaurant, a nice wine shop, and a yoga studio.

                                Property Manager Response

                                2/6/2017

                                We love the Balton too!
                                Review Author Icon

                                Current Resident 138006

                                Verified Resident 2011 - 2015

                                2.3

                                3/3/2015

                                Its a brand new building it use to be a good but the staff they have know is no good for business it quality of management in the leasing office has went down .There needs to be a new leasing/proberty management in this building and the rules of the building needs to be inforced

                                  Property Manager Response

                                  2/6/2017

                                  Please excuse the late response to this review. As you know we have new management at the Balton, and I am hopeful that you are finding your experience much improved!
                                  Review Author Icon

                                  Current Resident 137350

                                  Verified Resident 2013 - 2015

                                  3.2

                                  2/25/2015

                                  The building is not bad. It is just the area and given that there is no 24 hrs front desk, safty is the biggest issue, other than that it is fine. Staff need a little bit more training, people are friendly, and area is close to the train. Overall it is a 3.

                                    Property Manager Response

                                    2/6/2017

                                    Actually, the Balton is very safe. This can be attested by the NYPD. We will continue to make sure the staff is better trained.
                                    Review Author Icon

                                    Current Resident 133262

                                    Verified Resident 2011 - 2015

                                    4.7

                                    2/9/2015

                                    I really love this building. I am in my third year here. The office and other staff have always been helpful and friendly. I am a bit of a hermit but I use many of the amenities especially the gym. The appliances work well, the finishes are nice. Really enjoy living here!

                                      Property Manager Response

                                      2/6/2017

                                      We are so thankful that you chose the Balton as your apartment home!
                                      Review Author Icon

                                      Current Resident 131967

                                      Verified Resident 2011 - 2015

                                      3.8

                                      2/2/2015

                                      It would be ideal if doorman would be available and sitting at front desk more often. Very happy with the upkeep of the building in general. Some of the material in the apartment including kitchen counters and cabinets are of not so great quality and are constantly peeling off.

                                        Property Manager Response

                                        2/6/2017

                                        Thank you for your response. We are glad that you are happy with the general upkeep of the building!
                                        Review Author Icon

                                        Current Resident 121166

                                        Verified Resident 2012 - 2015

                                        4.2

                                        1/5/2015

                                        The Balton is a good community. I have lived here since the building open almost 3 years ago. It was nice to move to a brand new building. With that does offer challenges but it has worked well so far. I enjoy the gym and all the common areas. The neighborhood is growing and I enjoy the convenience. What I would change is having a 24 hour doorman and more security to make sure people who do not live in the building are not let in without permission of a resident.

                                          Property Manager Response

                                          2/6/2017

                                          Thank you for your review. To date, we have not had people enter the building who do not live here without a resident. We do acknowledge that we have had some problems with residents guests. We will continue to enforce the rules to keep the Balton safe.
                                          Review Author Icon

                                          Current Resident 112513

                                          Verified Resident 2011 - 2014

                                          5.0

                                          11/14/2014

                                          I am a very satisfied tenant with no complaints. The management team and building workers are always very friendly and helpful. Many times I seen staff going above and beyond their job descriptions to please the needs of the tenants.Tenants are always finding activities and events to do on site for families.Great place to live and raise your children..

                                            Property Manager Response

                                            2/6/2017

                                            Thank you for your positive review!
                                            Review Author Icon

                                            Current Resident 112468

                                            Verified Resident 2010 - 2014

                                            4.0

                                            11/14/2014

                                            Overall good experience living in this apartment.the people who live and work here are very nice. I would like to see improvements in security of the balton. We do not have security 7 days a week as promised when first moving into The Balton..

                                              Property Manager Response

                                              2/6/2017

                                              Thank you for your review. The Balton is a very safe property, and we will continue to monitor its security needs.
                                              Review Author Icon

                                              Current Resident 111902

                                              Verified Resident 2011 - 2014

                                              3.7

                                              11/11/2014

                                              With the exception of the few times that I have had to submit a service request multiple times before it receives a response and the other occasions where the common areas are not accessible, I have LOVED my experience at the Balton. The engagement and community team that has hosted events in the common room and the meetings (that I have not yet been able to attend) really make this feel like a community. In addition, the communication on different maintenance and events that will take place speak to the level of service and engagement of the staff. I also think that the new maintenance phone line will be helpful to fulfilling requests.

                                                Property Manager Response

                                                2/6/2017

                                                Thank you for your review. The new maintenance phone line has added such great service to all the residents at the Balton.
                                                Review Author Icon

                                                Current Resident 55493

                                                Resident 2012 - 2014

                                                3.0

                                                9/6/2014

                                                A hugh problem is security in the building. When I moved in, they advertised that they were 24 hrs front desk but this is not true. Front desk service is only between 6pm -2:30am 5 days a week which is essentially almost having no front desk. Packages sit at the front desk on the weekends exposed to anyone because there is no concierge service in the morning.They have been 2 robberies in the building and people from outside are able to come into the building and use the facilities like the gym. Management tries to keep the place clean and overall I have no complain about the maintenance. I like the convenience of the train station close by and the variety of restaurants in the area. The management team is average and sometimes not very professional. People in the building are friendly and appears to care about each other. In my opinion, the Balton is worth at least $200 less than what they are charging because of the security issue and given that the building operates like a regular apartment building in Harlem. I choose to stay here for a few conveniences so it depends on the situation. Good luck with your apartment search.

                                                  Property Manager Response

                                                  2/6/2017

                                                  Unfortunately this a an old review that was not addressed. The property staff have made great strides to improve on security and package delivery. We do not allow outsiders to use the gym.

                                                  Floor Plans & Pricing

                                                  Studio

                                                  Studio - Affordable

                                                  Studio, 1 Bath | 495 sq. ft.

                                                  See Floor Plan Details

                                                  Studio

                                                  Studio, 1 Bath | 495 sq. ft.

                                                  See Floor Plan Details

                                                  1 Bedroom

                                                  One Bedroom - Affordable

                                                  1 Bed, 1 Bath | 640 sq. ft.

                                                  See Floor Plan Details

                                                  One Bedroom

                                                  1 Bed, 1 Bath | 640 sq. ft.

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  Two Bedroom

                                                  2 Beds, 2 Baths | 927 sq. ft.

                                                  See Floor Plan Details

                                                  Two Bedroom - Affordable

                                                  2 Beds, 2 Baths | 927 sq. ft.

                                                  See Floor Plan Details

                                                  3 Bedrooms

                                                  Three Bedroom

                                                  3 Beds, 2 Baths | 1,240 sq. ft.

                                                  See Floor Plan Details

                                                  Three Bedroom - Affordable

                                                  3 Beds, 2 Baths | 1,240 sq. ft.

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  C+
                                                  C+

                                                  Renter Ratings

                                                  A

                                                  Review Ratings (from 8 reviews)

                                                  Noise

                                                  4.1

                                                  Grounds

                                                  4.8

                                                  Safety

                                                  4.0

                                                  Office Staff

                                                  4.4

                                                  Maintenance

                                                  4.9

                                                  Neighborhood

                                                  4.9

                                                  Survey Scores (from 56 surveys)

                                                  Move-In Survey

                                                  4.7

                                                  Maintenance & Support Survey

                                                  4.8

                                                  Lease Renewal Survey

                                                  3.8

                                                  Review Count

                                                  B+

                                                  Number of reviews in the past 365 days

                                                  8

                                                  Manager’s Review Engagement

                                                  F

                                                  Percentage of reviews responded to

                                                  0.00%

                                                  Manager’s Review Reply Time

                                                  F

                                                  Average time to respond to reviews

                                                  N/A

                                                  Features & Amenities

                                                  Laundry
                                                  • In-Unit Washer and Dryer
                                                  • Laundry On-Site
                                                  Parking
                                                  • Other
                                                  • 24-Hour Attended Garage
                                                  Other
                                                  • Custom Hardwood Flooring Throughout
                                                  • 24-Hour Emergency Maintenance
                                                  • Air Conditioning
                                                  • Cat Friendly
                                                  • Childrens Activity Room
                                                  • Dishwasher
                                                  • Elevator
                                                  • Fitness Center
                                                  • Fully Equipped Kitchens
                                                  • Gas heat and Hot Water Included
                                                  • Large Dog Friendly
                                                  • Premium Lighting Fixtures
                                                  • Roof-top Terrace and Sundeck
                                                  • Stainless Steel Appliances
                                                  • Walk In Closets
                                                  • Yoga and Spin Studio
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                                                  Leasing

                                                  Brilliantly located on 127th St. in Harlem, The Balton is just minutes from vibrant cultural institutions, renowned music & nightlife, and an innovative culinary scene. Step into a space designed to make the day-to-day easier and more enjoyable. Choose between spacious studio, one-, two- and three-bedroom homes boasting beautiful views of Manhattans skyline. A meticulously planned, beautifully maintained, and professionally managed community is yours to call home.
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                                                  Leasing Options

                                                    • None

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Wednesday: 10:00 AM - 06:00 PM
                                                  • Thursday: 10:00 AM - 07:00 PM
                                                  • Friday: 10:00 AM - 06:00 PM
                                                  • Saturday: Closed
                                                  This community is managed by

                                                  Richman Property Services

                                                  B+
                                                  B+
                                                  Communities
                                                  131

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  How is The Balton Rated?
                                                  Based on 151 number of votes by renters, The Balton is currently rated 4.4 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at The Balton?
                                                  The Balton is rated 4.8 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                  How effective was the maintenance team when resolving your problem?
                                                  The Balton is rated 4.9 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                  What are noise levels like at The Balton?
                                                  The Balton is rated 4.1 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                  How safe is The Balton?
                                                  The Balton is rated 4 out of 5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                  How satisfied are residents with the neighborhood?
                                                  The Balton is rated 4.9 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  How satisfied are residents with the staff at The Balton?
                                                  The Balton is rated 4.4 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                  Who manages The Balton?
                                                  Richman Property Services
                                                  What is the pet policy at The Balton?
                                                  No pet policy available
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths
                                                  Studio, 1 Bath

                                                  Contact Property

                                                  April 2026

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                                                  Baths

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                                                  The Balton is a 495 - 1,240 sq. ft. apartment in New York in zip code 10027. This community has a 1 - 3 Beds, 1 - 2 Baths Nearby cities include Manhattan, Mount Morris, Long Island City, Queens, West New York, Weehawken, Guttenberg, Gridley, Astoria, North Bergen, Union City, Sunnyside, and Hoboken.

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