What is epIQ?
Your next home awaits! Visit our Floor Plans page to pick your ideal layout and get in touch today to schedule your tour!
3.7 rating
496 total reviews
(
Verified
)
Sort:
Resident 1285895
Verified Resident • 2024
10/9/2024
Unfortunately due to my pest problem, I haven't experienced the community on a daily basis. For the moment I was on the grounds, it seemed like a decent area. The outside of the buildings are not kept up
Updated Review
Resident 1274401
Verified Resident • 2019 - 2024
10/8/2024
This apartment community has went down since I first moved in. A lot of the tenants bring work vehicles home as well as have their personal vehicles here and take up all the parking spots. Most times tenants have to park across the street. The tenants drive very fast and in the middle if the drive. They make messes with food outside your door and don't pick up after their pets.
Updated Review
Resident 900342
Verified Resident • 2013 - 2024
10/8/2024
Started very well, but subsequent management companies have been decreasingly resident oriented. Current management is largely unresponsive except for service issues. Residents are not appreciated, even if you have lived here almost 11 years.
10/9/2024
Updated Review
Resident 1263054
Verified Resident • 2023 - 2024
10/1/2024
I've had my ups and downs with the apartment complex to tell you the truth, but one thing that I can say is it seem like things are getting better Maintenance. Staff seems to be completing work orders in a timely matter. The bug Problem in my apartment seems to be almost obsolete.
10/9/2024
Resident 1283728
Verified Resident • 2024
10/1/2024
It's been 3 months and today I just have to congratulate everyone in the condominium. The services, even the apartments, are rated 10. Unfortunately, it's only our neighbors above who have caused problems, but the office has always paid more attention to the problem.
10/4/2024
Resident 1282330
Verified Resident • 2019 - 2024
9/25/2024
I would not recommend moving here. They have roaches and they charge you for pests control but only come when u call and raise hell. The apartment is small and the walls are thin as hell. I can hear the people on top and under me. Even the person next door I can hear. The price is to high for the space and the roaches who doesn't pay rent.
Updated Review
Resident 812511
Verified Resident • 2013 - 2024
9/23/2024
This is my home. I've been made to feel secure and very welcome by all the staff. I make it a point to get to know all of them. My location is perfect to appreciate many things I enjoy, especially peace and quiet.
9/25/2024
Resident 1281602
Verified Resident • 2024
9/22/2024
Not great. Never moved in my 1st apt cause of roaches coming out the outlets but still had to pay that month even though the other apt I was to move into wasn't ready. No help at all or blame taken. Was told some people don't mind. Smh
Resident 1280040
Verified Resident • 2024
9/15/2024
The community is good, safe but the condominium has some maintenance flaws , However, I know that they are trying to resolve these failures, I would only ask for more speed when it comes to the services required.
9/17/2024
Resident 1279094
Verified Resident • 2018 - 2024
9/11/2024
It's been fine, other than the bugs that I have to deal with. The up keep of the complex is great, and the renovation to the gym is nice. I just really hope the rent doesn't go up too much when the renewal comes around.
9/12/2024
Resident 1275120
Verified Resident • 2024
8/26/2024
This is good community I hope that the rent of my apartment goes down for me very expensive . If the rent for me decrease to 1200$ I will be happy . For now 1509$ is very difficult to affording this money I requesting the office to decrease my monthly rent.
8/29/2024
Updated Review
Resident 1258552
Verified Resident • 2024
8/25/2024
Very nice I have no complaints. The residents are quiet I did hear a gun go off the other night but it wasn't a big deal. The maintenance team always comes through I don't need to constantly call so I'm very happy with the living situation here.
8/29/2024
Resident 1274826
Verified Resident • 2024
8/25/2024
Apartment has great space and the kitchen is nice. Only thing I dislike is the bugs. Area is prone bugs due to environment. But otherwise good apartment. Great neighborhood and many grocery stores near by.
8/29/2024
Resident 1274198
Verified Resident • 2024
8/22/2024
I like the place, we just have BUGS! The place was clean. But, day 2 is when they started popping out from EVERYWHERE! I even had one in the fridge. But other than that the things that didn't work was minor
8/27/2024
Resident 1274191
Verified Resident • 2024
8/22/2024
Staff is amazing, property is clean, I wish work orders were completed quicker. Very quite neighborhood I have not seen any police activity or anything the needed police activity. People are very respectful.
8/27/2024
Resident 1273891
Verified Resident • 2024
8/21/2024
In case it was the maintenance people, if they didn't fix anything I put on the two burners in the kitchen and the one in the front and the one in the back, they didn't fix any of them. The dryer hasn't been replaced. The dryer needs four hours to dry the clothes and they have not fixed any of the problems I told them about.
9/3/2024
Resident 1263375
Verified Resident • 2024
7/25/2024
The move in process was quick. Our maintence request was answered within two days. The apartment size is nice and fitting for our things. I wish the office staff were more involved in the move in process and toured the apartment with us.
Updated Review
Resident 1189131
Verified Resident • 2023 - 2024
7/22/2024
I loved my space and neighbors??????????????????????????????????????????????????
7/25/2024
Resident 1259161
Verified Prospect • Visited 2024
6/30/2024
Hasta ahorita todo muy bien, el ?rea me gusta y ojal? que si se aprobada toda la informaci?n para poder esperimentar con mas profundidad todos los comentarios que he escuchado por amigos que son rentantes
7/4/2024
Resident 1258131
Verified Resident • 2024
6/23/2024
Safe neighborhood. Safe community. The rooms are spacious. Very close to shopping center. Great schools around. The cleanliness is a great factor for me. The appliances inside the apartment is great. Overall i rate the apartment as one of the best.
6/27/2024
Updated Review
Resident 1215119
Verified Resident • 2023 - 2024
6/23/2024
The experience is awful. My maintenance request was never completed. There are still items off my move-in sheet from a year ago that were never completed. I was told I would have to put in a service request for everything on my move-in sheet
6/28/2024
Resident 1255220
Verified Resident • 2024
6/6/2024
Bueno todo los servicios el parque y las ?reas verdes quedan supermercados cerca la escuela queda cerca relativamente los vecinos son amigables y administraci?n de los apartamentos es bueno muchas gracias
6/11/2024
Resident 1253744
Verified Resident • 2013 - 2024
5/29/2024
I have been here since 2013 and nothing has been done to improve the unit. Kichen appliances and washer and dryer are old and rusty. The out side gutters and drain spouts are old and leak when it rains. In the winter time when it rains, if it is cold enough it freezes on the landing and there is no hand rail to hold onto. Dangerous. I have told maintence.
6/28/2024
Updated Review
Resident 1212697
Verified Resident • 2024
5/26/2024
It is a fairly clean, safe community with the only problem it is quite difficult to find parking when I get home from work at 4:30 am It seems there are not enough spaces , maintenance takes a long time to arrive to repair any request is frustrated ...
Resident 1251630
Verified Resident • 2022 - 2024
5/16/2024
Maintenance requests aren't responded to timely and the grounds/buildings aren't really kept clean. The community staff don't enforce noise ordinances or cleanliness practices. It's difficult to get them by phone in the office.
5/23/2024
1 Bedroom
1 Bed, 1 Bath | 670 sq. ft.
$1,392
1 Available Unit
See Floor Plan Details
One Bedroom Deluxe
1 Bed, 1 Bath | 700 sq. ft.
$2,010
1 Available Unit
See Floor Plan Details
One Bedroom Townhome
1 Bed, 1 Bath | 740 sq. ft.
$1,542 - $1,567
See Floor Plan Details
2 Bedroom
2 Beds, 1 Bath | 950 sq. ft.
$1,224 - $1,771
5 Available Units
See Floor Plan Details
Two Bedroom Grande
2 Beds, 2 Baths | 975 sq. ft.
$1,324 - $1,807
5 Available Units
See Floor Plan Details
Two Bedroom Deluxe
2 Beds, 2 Baths | 975 sq. ft.
$1,339 - $1,856
5 Available Units
See Floor Plan Details
Two Bedroom Townhome
2 Beds, 1.5 Baths | 1,000 sq. ft.
$1,459 - $1,997
5 Available Units
See Floor Plan Details
Two Bedroom One Bath
2 Beds, 1 Bath | 1,100 sq. ft.
$1,931
1 Available Unit
See Floor Plan Details
3 Bedroom
3 Beds, 1.5 Baths | 1,100 sq. ft.
$1,662 - $2,082
5 Available Units
See Floor Plan Details
Three Bedroom Townhome
3 Beds, 1.5 Baths | 1,200 sq. ft.
$2,300
1 Available Unit
See Floor Plan Details
Disclaimer: Special, prices and availabilities subject to change.
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings
Noise
4.0
Grounds
3.6
Safety
3.7
Office Staff
3.7
Maintenance
3.5
Neighborhood
4.5
Survey Ratings
SatisFacts™ Tour Survey
SatisFacts™ Move-In Survey
SatisFacts™ Maintenance Survey
SatisFacts™ Renewal Survey
Review Count
Number of reviews in the past 365 days
61
Manager’s Review Engagement
Percentage of reviews responded to
83.61%
Manager’s Review Reply Time
Average time to respond to reviews
18.82 days
The Villages at West Laurel
The Villages at West Laurel is a 670 - 1,200 sq. ft. apartment in Richmond in zip code 23228. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,224 - $2,300. Nearby cities include Henrico, North Chesterfield, Highland Springs, Mechanicsville, Bon Air, Glen Allen, Sandston, Midlothian, Chesterfield, Ashland, Chester, Moseley, and Colonial Heights.