The Glen at Old Town Apartments
B+
B+
Award Winner
4343 N 78th Street, Scottsdale, AZ 85251

3.9

(106 Reviews)

Move-In Specials

Up to 2 weeks free on Select Homes!

Reviews

3.9 rating

106 total reviews

(

86 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

Current Resident 1410455

Verified Resident 2024 - 2025

3.8

3/16/2026

I love the area and price. The finishing touches, square footage and floor plans are all nice. I love the neighborhood and being next to the greenbelt, within walking distance to sprouts, and 10 minutes from Echo Canyon Trail.

    Property Manager Response

    3/20/2026

    Thank you so much! We love that you re enjoying the neighborhood as much as we do the greenbelt and being so close to Sprouts and Echo Canyon really make it special. So happy to have you here!
    Review Author Icon

    Current Resident 1401903

    Verified Resident 2024 - 2025

    2.2

    2/1/2026

    cheap prices and rightfully so since nothing is fixed or taken care of. Pools are green. Washers and dryers have been broken for over a year. Gym equipment broken for months. maintenance ticekts are ignored. there is literally a bodega that sells snacks and nobody works there but for some reason they close it at 4 pm.

      Property Manager Response

      2/5/2026

      Thank you for your feedback. We apologize for the issues you ve experienced with maintenance and amenities, as this is not the level of care we aim to provide. Your concerns have been shared with our management team for review. Please note that the bodega is currently open 24 hours; if you experience any access issues, we encourage you to contact the office so we can assist. We appreciate you bringing this to our attention.
      Review Author Icon

      Current Resident 1397812

      Verified Resident 2025

      5.0

      1/12/2026

      I have been living here 1 month and a half so far and the staff is amazing and helpful, community is not as engaging, but I understand we all have duties and jobs, everything is good so far. I am not receiving my mail and I dont know whats the issue, everything else is OK.

        Property Manager Response

        1/15/2026

        We re glad to hear you ve had a positive experience and that our staff has been helpful. We re sorry about the mail issue and would be happy to look into it. Please contact or visit the office so we can assist. We appreciate you being part of our community!
        Review Author Icon

        Current Resident 1345716

        Verified Resident 2025

        4.2

        1/4/2026

        It’s very good place to live. There is pool , club house and many more , events are great . You will feel great and healthy environment to live play and spend your time. Hospital, mall, park, shopping centers , school every things are near by.

          Property Manager Response

          1/8/2026

          Thank you so much for your kind words! We re thrilled to hear you re enjoying the amenities, community events, and the convenience of the surrounding area. It s wonderful to know The Glen at Oldtown feels like a great place to live, relax, and spend time. We truly appreciate having you as part of our community.

          Updated Review

          Review Author Icon

          Current Resident 1088391

          Verified Resident 2016 - 2025

          3.7

          12/28/2025

          I've been here long enough to see the complex lose members of management and not really ever resolve issues. I've complained multiple times to management about the noisy messy disrespectful neighbors that live above me. Still waiting for something to be done.

            Property Manager Response

            12/30/2025

            Hello, we appreciate you taking the time to leave us this feedback. Please contact our Manager at your earliest conveinance, so we can help address your concerns.
            Review Author Icon

            Current Resident 1393657

            Verified Resident 2025

            2.0

            12/22/2025

            I have nothing good to say about this community. It has been nothing but nonsense outside, dirty common areas, people feeding cats, bugs, animals fights. A laundry room that’s never kept clean. No one cleans up after their selves. They can’t even shut the dryer doors. People at the pool at 3AM. dogs barking all morning and an upstairs neighbor who clearly has an issue, who has kept me up every night for over a month. I would never recommend this place to anyone.

              Property Manager Response

              12/30/2025

              It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better. Please contact us as soon as possible.
              Review Author Icon

              Current Resident 1392725

              Verified Resident 2025

              3.8

              12/17/2025

              Good, however I would like for the gates to close everyday as they told me before moving in as a robbery incident occurred last week. Overall it is a good complex but safety and movies are something they keep me up at night.

                Property Manager Response

                12/30/2025

                Hi, thank you for taking the time to leave a review for us at The Glen at Old Town Apartments. We're happy we could meet your expectations and are working on repairs for the gate.
                Review Author Icon

                Current Resident 1368972

                Verified Resident 2020 - 2025

                4.3

                9/15/2025

                I’ve lived here for 5 years now and have never had a serious issue being here. The location is great and the community is good. I’ve been very happy here and do not see myself relocating any time soon.

                  Property Manager Response

                  11/6/2025

                  Your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!

                  Updated Review

                  Review Author Icon

                  Current Resident 1082109

                  Verified Resident 2021 - 2025

                  2.7

                  9/14/2025

                  Overall living here is great but the bug problem in my kitchen needs to be fixed and addressed completely and correctly. If it could be addressed correctly and I wouldn’t have this issue anymore it would be very helpful

                    Property Manager Response

                    11/6/2025

                    We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Please contact us directly so we can help!
                    Review Author Icon

                    Current Resident 1367866

                    Verified Resident 2023 - 2025

                    5.0

                    9/11/2025

                    I've lived here a few years and love it. There's lots of greenery and good neighbors. Uber finds my apartment easily as does Amazon. 201 characters is kind of a lot for a minimum requirement. Random words.

                      Property Manager Response

                      11/6/2025

                      Thank you for taking the time to leave a review for us at The Glen at Old Town Apartments. We're happy we could meet your expectations!
                      Review Author Icon

                      Current Resident 1366058

                      Verified Resident 2016 - 2025

                      5.0

                      9/6/2025

                      The location is excellent; the staff is friendly and helpful. I have had several neighbors; I got along well with them. I am single and I have to take care of the household and things on the Internet. I am all alone here in Scottsdale, AZ. My family lives in California and Nebraska. I love the neighborhood, and I take walks as often as I can. I love the gardens here at the Glen. I haven't used the swimming pool this year; it was too hot to go out anywhere. I cannot tell if the 201 characters have been reached. Tell me, and I tell you more. Bridget

                        Property Manager Response

                        11/6/2025

                        Thank you for sharing your positive experience and kind words about our team. We will pass this on to them!
                        Review Author Icon

                        Current Resident 1358653

                        Verified Resident 2025

                        2.2

                        8/14/2025

                        Our apartment was a disaster when we moved in, and both maintenance and the front office has not helped us at all. There is either a massive communication issue here or they just don’t care. We referred several friends to our last apartment because of their glowing customer service. Would absolutely not do that here

                          Property Manager Response

                          8/24/2025

                          We would like to have a better understanding about your experience. Please reach out to us at (480) 949-1820 at your earliest convenience and we will do our best to resolve this with you. Hope to hear from you soon!
                          Review Author Icon

                          Current Resident 1354690

                          Verified Resident 2025

                          3.2

                          8/2/2025

                          It has been okay, my apartment was not in great shape when I was moving in with paint stains everywhere, cat smell, broken shower curtain rod, loose toilet seat, loose kitchen sink handle, broken doors, loose locks, AC not working properly in bedroom.

                            Property Manager Response

                            8/31/2025

                            Hi there-I'm sorry to hear your experience didn't meet your expectations (or our standards). Please get in touch with us directly to see what we can do to make it right. Thanks again for taking the time to share your concerns.
                            Review Author Icon

                            Current Resident 1344716

                            Verified Resident 2024 - 2025

                            4.2

                            6/22/2025

                            I feel at home. The layout is spacious, with plenty of natural light during the day and a cozy vibe in the evening. Even though the appliances have that classic touch, everything works well and adds to the charm of the space. The neighborhood has a lot of energy, and I enjoy being part of such a lively and established community. The amenities are a huge bonus, and the location is super convenient close to everything I need. Whether it’s running errands, grabbing coffee, or going for a walk, everything is nearby. Overall, I’m genuinely happy here and feel lucky to call this place home.

                              Property Manager Response

                              6/25/2025

                              Your amazing feedback and rating mean the world to us. Have a fantastic day!
                              Review Author Icon

                              Current Resident 1338902

                              Verified Resident 2017 - 2025

                              1.7

                              5/31/2025

                              It's been a very poor experience. It feels like the only thing that matters here is that I pay rent on time. I do not plan to renew my lease, unless there is an incentive to stay. I can find the same apartment quality and disappointing experience elsewhere for less. If I were to pay the rate Greystar is going to raise it to, I’d rather move into the actual luxury apartments nearby that offer modern construction. It's laughable that Greystar thinks the Glen at Old Town is in the same league as the newer luxury apartments built down the road.

                                Property Manager Response

                                6/4/2025

                                I'm so sorry to hear your experience didn't meet your expectations (or our standards), and one of us will get in touch directly to see what we can do to make it right. Hope to hear from you soon!

                                Updated Review

                                Review Author Icon

                                Current Resident 1077749

                                Verified Resident 2020 - 2025

                                5.0

                                4/30/2025

                                I love this property ! I have been here for 4 years and has been a great experience! Office staff and maintenance is super helpful and nice! 2 dog parks for pups to play in and 4 big pools!! Love it!!!!!

                                  Property Manager Response

                                  5/1/2025

                                  So good to hear from you! Thanks for letting us know. Have a great day! Hope to see you soon!
                                  Review Author Icon

                                  Current Resident 1328339

                                  Verified Resident 2023 - 2025

                                  4.5

                                  4/10/2025

                                  Good location, good amenities and quiet. Older complex but they do their best to keep it updated. Unfortunately, some of the residents do not clean up after their dogs. It really ruins the green space for others.

                                    Property Manager Response

                                    4/11/2025

                                    We're happy you found our staff to be so supportive during your experience here at The Glen at Old Town Apartments. If you're ever in need of help, please let us know!
                                    Review Author Icon

                                    Current Resident 1328273

                                    Verified Resident 2025

                                    2.3

                                    4/10/2025

                                    Do the fact this is the 3rd week and still all my maintenance request are not taken care of. Dog feces all over property and dog trash areas not emptied regularly. Gate is never closed even though it is advertised as being a gated community this apartment complex is not locking the gate, thus it is not a gated community.

                                      Property Manager Response

                                      4/11/2025

                                      I'm so sorry to hear your experience didn't meet your expectations (or our standards), and one of us will get in touch directly to see what we can do to make it right. We'd like very much to work with you to resolve this, so if you're willing to discuss, please reach out to us at viscontiglen@greystar.com and we'll figure it out together.
                                      Review Author Icon

                                      Greg_E323

                                      Resident 2018 - 2025

                                      4.8

                                      2/20/2025

                                      Maria so helpful

                                      Would like to reach out and say that Maria in the front office has been so helpful anything needed her and all the staff have always been great on getting me what is needed. Maria and staff have always been super nive and freindly.

                                        Property Manager Response

                                        2/27/2025

                                        Greg - thanks for letting us know we went Beyond Expectations! We'll be sure to share with the team here at The Glen at Old Town Apartments! Have a fabulous day!
                                        Review Author Icon

                                        Current Resident 1312701

                                        Verified Resident 2024

                                        5.0

                                        1/26/2025

                                        My experience has been really good and I have absolutely no complaints. Everything we make very easy and simple for me as far as moving in am getting in contact with the property/community. I have really enjoyed my stay so far.

                                          Property Manager Response

                                          1/29/2025

                                          Thanks for letting us know we went Beyond Expectations! We'll be sure to share with the team here at The Glen at Old Town Apartments! Have a great day!
                                          Review Author Icon

                                          Current Resident 1296898

                                          Verified Resident 2024

                                          4.0

                                          11/24/2024

                                          my dishwasher has never worked, can’t get my wifi to work, apartment is dirty gross & not well kept. a terrible investment on my end. it’s a great area, but i have had so many issues with deliveries. not good

                                            Property Manager Response

                                            11/27/2024

                                            I'm so sorry to hear your experience didn't meet your expectations (or our standards), and one of us will get in touch directly to see what we can do to make it right. When you have a moment, please contact us at viscontiglenmgr@greystar.com so we can try to restore your confidence in Visconti at Camelback. Thanks again for taking the time to share your concerns, and we hope to hear from you soon. The Glen at Old Town | 480-949-1820
                                            Review Author Icon

                                            Current Resident 1292579

                                            Verified Resident 2024

                                            4.7

                                            11/8/2024

                                            I love where the community is located. Everyone has been helpful from when i first viewed the apartments till I needed maintenance for the first time this week. I would love to keep renting here going forward

                                              Property Manager Response

                                              11/9/2024

                                              Hill! - We appreciate you so much. Please give us a call for your work order. Have a great day! You're the best! We really appreciate the positive review. Visconti & The Glen Team! 480-949-1820.
                                              Review Author Icon

                                              Current Resident 1281389

                                              Verified Resident 2024

                                              4.3

                                              9/21/2024

                                              I like it a lot it is very nice and safe I love the staff maintenance is good everyone is nice and friends the pools are always clean and look good the grounds are good most the time over all I like this complex

                                                Property Manager Response

                                                10/3/2024

                                                Hi! - what a lovely thing to say! We appreciate you so much. Have a great day!
                                                Review Author Icon

                                                Current Resident 1281360

                                                Verified Resident 2024

                                                5.0

                                                9/21/2024

                                                Pools are great management is awesome grounds are immaculate I like the fact that the property is very quiet and not noisy and everybody keeps to themselves and residents are always friendly also, pack community here is great. Pets are super friendly.

                                                  Property Manager Response

                                                  10/3/2024

                                                  Awww, thanks! We really appreciate your kind words about The Glen at Old Town Apartments! Have a great day!
                                                  Review Author Icon

                                                  Current Resident 1269141

                                                  Verified Resident 2021 - 2024

                                                  4.2

                                                  8/5/2024

                                                  I enjoy my apartment. It isn’t too loud, and the exterior is kept pretty clean. I don’t have many upgrades to my apartment, but pay a lot of money for it. Other than the cost, I am content in my complex and plan to continue living hear given rent doesn’t increase.

                                                    Property Manager Response

                                                    8/8/2024

                                                    Hi - thanks so much for the high star rating! Hope you have a great day!

                                                    Floor Plans & Pricing

                                                    Studio

                                                    Studio

                                                    3 Available Units

                                                    Studio, 1 Bath | 436 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    1 Bedroom

                                                    A1

                                                    5 Available Units

                                                    1 Bed, 1 Bath | 816 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    A2

                                                    5 Available Units

                                                    2 Beds, 2 Baths | 960 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B+
                                                    B+

                                                    Renter Ratings

                                                    B

                                                    Review Ratings (from 18 reviews)

                                                    Noise

                                                    3.6

                                                    Grounds

                                                    3.3

                                                    Safety

                                                    3.4

                                                    Office Staff

                                                    3.8

                                                    Maintenance

                                                    3.1

                                                    Neighborhood

                                                    4.3

                                                    Survey Scores N/A

                                                    Review Count

                                                    A-

                                                    Number of reviews in the past 365 days

                                                    18

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    B

                                                    Average time to respond to reviews

                                                    17.17 days

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Facilities
                                                    • Laundry On-Site
                                                    Parking
                                                    • Parking
                                                    Pets
                                                    • Cats Allowed
                                                      Fee: $200 ~ 400. Rent: $80. Restrictions: We welcome 2 pets per apartment home. There is a $200 non-refundable pet fee for one pet and $400 non-refundable pet fee for two pets. Pet rent is $40 per month per pet. No weight limit, however, aggressive breeds are prohibited.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Fee: $200 ~ 400. Rent: $80. Restrictions: We welcome 2 pets per apartment home. There is a $200 non-refundable pet fee for one pet and $400 non-refundable pet fee for two pets. Pet rent is $40 per month per pet. No weight limit, however, aggressive breeds are prohibited.. Pet Limit: 2
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • Air Conditioning
                                                    • Ask About Our Deposit Options
                                                    • BBQ Grills
                                                    • Balcony/Deck
                                                    • Cat Friendly
                                                    • Dishwasher
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Gated Access
                                                    • Gated Community
                                                    • Hot Tub
                                                    • Large Dog Friendly
                                                    • On-Site Maintenance
                                                    • Pets Allowed
                                                    • Pool
                                                    • TV Lounge
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    Our community is operating as normal. Please call or stop by for a tour. Experience the ultimate in apartment living in Scottsdale, Arizona. Our outstanding community is the perfect blend of convenience and comfort boasting a superior location in Old Town Scottsdale. You will feel right at home here at The Glen at Old Town with spacious floorplans, unparalleled landscaping and much more! Just a mile away from Scottsdale Fashion Square, Scottsdale Waterfront and Old Town Scottsdale, you have endless options for restaurants, shopping, exercising and entertainment. Our community is sure to fit your lifestyle! Contact us and schedule an appointment today to set up a tour!
                                                    Show Less

                                                    Leasing Options

                                                      • None

                                                    Office Hours

                                                    • Sunday: 12:00 PM - 04:00 PM
                                                    • Monday - Tuesday: 09:00 AM - 06:00 PM
                                                    • Wednesday: 10:00 AM - 06:00 PM
                                                    • Thursday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3816

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is The Glen at Old Town Apartments Rated?
                                                    Based on 106 number of votes by renters, The Glen at Old Town Apartments is currently rated 3.9 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at The Glen at Old Town Apartments?
                                                    The Glen at Old Town Apartments is rated 3.3 out of 5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    How effective was the maintenance team when resolving your problem?
                                                    The Glen at Old Town Apartments is rated 3.1 out of 5 stars in our renters maintenance survey, which is considered below average. The maintenance team is often slow to respond and does not always fully resolve issues.
                                                    What are noise levels like at The Glen at Old Town Apartments?
                                                    The Glen at Old Town Apartments is rated 3.6 out of 5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    How safe is The Glen at Old Town Apartments?
                                                    The Glen at Old Town Apartments is rated 3.4 out of 5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    How satisfied are residents with the neighborhood?
                                                    The Glen at Old Town Apartments is rated 4.3 out of 5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    How satisfied are residents with the staff at The Glen at Old Town Apartments?
                                                    The Glen at Old Town Apartments is rated 3.8 out of 5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 17.17 days to their community reviews in the past year.
                                                    Who manages The Glen at Old Town Apartments?
                                                    Greystar
                                                    What is the pet policy at The Glen at Old Town Apartments?
                                                    Cats Allowed
                                                    Fee: $200 ~ 400
                                                    Rent: $80
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $200 non-refundable pet fee for one pet and $400 non-refundable pet fee for two pets. Pet rent is $40 per month per pet. No weight limit, however, aggressive breeds are prohibited.
                                                    Pet Limit: 2
                                                    Dogs Allowed
                                                    Fee: $200 ~ 400
                                                    Rent: $80
                                                    Restrictions: We welcome 2 pets per apartment home. There is a $200 non-refundable pet fee for one pet and $400 non-refundable pet fee for two pets. Pet rent is $40 per month per pet. No weight limit, however, aggressive breeds are prohibited.
                                                    Pet Limit: 2
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    Studio, 1 Bath
                                                    What is the move-in special?
                                                    Up to 2 weeks free on Select Homes!

                                                    April 2026

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Under New Management

                                                    Claim your community to update listing information, capture leads, and respond to reviews!

                                                    The Glen at Old Town Apartments is a 436 - 960 sq. ft. apartment in Scottsdale in zip code 85251. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Paradise Valley, Phoenix, Tempe, Phoenix,, Fountain Hills, Mesa, Guadalupe, Glendale, Cave Creek, Chandler, Gilbert, Carefree, and Laveen.

                                                    Amenity

                                                    Nearby Cities

                                                    Nearby Neighborhoods

                                                    Related Searches