The Reserve at Alafaya

. #42 . #516

Award Winner

The Reserve at Alafaya

3715 Alafaya Heights Road, Orlando, FL 32828

4.1

(84 Reviews)

$1,545 - $2,587/mo

Move-In Specials

Our office is currently only open for self-guided, guided tours and virtual tours at this time. Please schedule yours today!

Reviews

4.1 rating

84 total reviews

(

55 Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Amenities (18)

Cleanliness (6)

Finances (3)

Maintenance (28)

Noise (12)

Office (25)

Parking (10)

Staff (36)

Units (7)

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Review Rating

Current Resident 93428

Verified Resident • 2014

3.8

8/29/2014

The build quality is solid, but slamming doors can still shake the whole floor. The A/C handler inside is LOUD: TV has to be turned up another 30% and all conversation stops when it kicks it. Otherwise, it's lovely. The amenities at the clubhouse are superb. The high-grade carpet, granite countertops, and updated GE appliances all project the appearance of a high-quality unit. If the noise from neighbors was less intrusive, if the A/C handler wasn't so *obviously in the living room*, if there was a Playground area for the kids, if fixtures were included in the bedrooms (no lights at move-in!), and if a light was in the master bath above the tub/shower, the unit would be perfect. And really, those are minor complaints. Except maybe the A/C handler. We're investigating how to muffle that without impeding airflow.

Property Manager Response

9/11/2014

Dear Resident, On behalf of our entire team here at The Reserves at Alafaya, thank you so much for your positive words and recommendations. Your involvement as a resident is vital to our success and we will take heed to your suggestions for improvements. We appreciate you taking the time out of your busy schedule to communicate with others. It is because of engaged residents such as yourself, that we are the community you enjoy and it is our goal to continually meet these goals! Please don't hesitate to let us know if there is anything else we can do to help or improve your experience here at The Reserves at Alafaya. Kind regards, Barb Burns Property Manager The Reserves at Alafaya 407.704.8924

Prospective Resident 1180

Prospect • Visited 2014

3.3

3/30/2014

A nice new complex, with some appealing features. App process a confused mess: the online app did not show the availability the agent had written down. Agent gave me someone else's business card. App included speaking to a screening company, apparently on the west coast. This led to a waste of an afternoon, four tries to reach them and then two confusing calls from them. Screener seemed bored and mixed up, asked why I called. I told them I was instructed to. This led to a call transfer, more hold time (over an hour total on hold in four calls.) This new screener (so called) was also baffled as to why I was bothering them. For the app process you pay $200 - what a waste. Unprofessional procedures and low-level employees send applicants in circles. Meanwhile they have all my identifiable data, which is worrisome. Huge red flags here as to the runaround: and double red flag for identify security. F- so far inn this tiring timesuck of an app process. As I have not lived there (yet) I can't address noise and maintenance response. I maintenance worker (woman) did help me when I was confused by the 'we're closed' leasing office sign. (They were, in fact, open.) Overall seems poorly run: not sure what it would be like otherwise to live here. Not sure if it is worth risking finding out: was this bad experience a one-off or a signal of what a year here would be like?

Property Manager Response

3/31/2014

Dear Anonymous, On behalf of The Reserves at Alafaya and Riverstone Residential Group, please accept our sincere apologies regarding your less than positive experience during your application process. I am the property manager, Barbara Burns, and assure you that customer service is our utmost priority. To hear that we have not met that goal is bitter information to receive yet seriously acknowledged. We are pleased that our maintenance personnel was able to assist you and offer clarification. Our signage stating we were out showing an apartment was up and reflected the wrong time of return. It was an unfortunate oversight upon return from a tour. Our online availability shows several units available per unit type and at times there are more/less that reflect as available in the time frame of an applicant ??s need. This can change several times depending on when apartments are leased throughout the day and additionally when unreleased units become available. Our software does update frequently but there can be lapses in times of these adjustments. Additionally we regret to hear that time expended with the screening company did not meet to your satisfaction. We assure you that your time and concerns are very important to each and every representative of our community. Your private information is indeed private and secure; these policies are strictly enforced and followed. The fees you were charged are as listed: application fee is $50 and admin fee is $200. We currently waive security deposit with approved credit. I welcome the opportunity to meet with you personally and am here during office hours Monday-Friday from 9-6. I can be reached at 407-704-8924 and look forward to speaking with you at your convenience. Kind Regards, Barbara Burns 3715 Alafaya Heights Rd Orlando, FL 32828 pm.reservesatalafaya@rivestoneres.com

Floor Plans & Pricing

All (6)
1 Bed (3)
2 Beds (2)
3 Beds (1)

1 Bedroom

Eight06

1 Bed, 1 Bath | 806 sq. ft.

$1,545 - $2,047

See Floor Plan Details

Seven50

1 Bed, 1 Bath | 750 sq. ft.

$1,579 - $1,857

See Floor Plan Details

Nine55

1 Bed, 1 Bath | 955 sq. ft.

$1,584 - $1,965

See Floor Plan Details

2 Bedrooms

Eleven84

2 Beds, 2 Baths | 1,184 sq. ft.

$1,842 - $2,437

See Floor Plan Details

Eleven19

2 Beds, 2 Baths | 1,119 sq. ft.

$1,857 - $2,587

See Floor Plan Details

3 Bedrooms

Thirteen66

3 Beds, 2 Baths | 1,366 sq. ft.

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Review Ratings (from 12 reviews)

Noise

4.6

Grounds

4.3

Safety

3.8

Office Staff

4.4

Maintenance

4.4

Neighborhood

4.7

Survey Scores N/A

Review Count

B+

Number of reviews in the past 365 days

Manager’s Review Engagement

Percentage of reviews responded to

91.67%

Manager’s Review Reply Time

Average time to respond to reviews

2.92 days

Features & Amenities

Laundry

In-Unit Washer/Dryer

Parking

Garage
Parking

Pets

Dogs Allowed
Restrictions: Breed Restrictions Apply. Pet Limit: 2
Less Info
More Info
Cats Allowed
Restrictions: Breed Restrictions Apply. Pet Limit: 2
Less Info
More Info

Other

Air Conditioner
Balcony or Patio
Cat-Friendly Community
Clubhouse
Community Center
Conference Room
DishWasher
Dog Park
Energy and Water Efficient Appliances
Fitness Center
Formal Dining Area
Game Room with Arcade Games and HDTV
Garden Tubs
Gated Access
Gourmet Kitchen with Granite Countertops
High End Appliances
Large Dog Friendly
On-site Personnel
Outdoor Summer Kitchen and Gas Grills
Pets Allowed
Pool
Premium Cabinetry
Resident Community Kitchen and Clubroom
Spacious 1 or 2 Bedroom Floor Plans
USB Ports in Kitchen
Veranda Seating with Fire Pit

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Leasing

Home sweet home When you live at Reserves at Alafaya Apartments you ll say that every day and you ll mean it Nestled in Avalon Park in east Orlando FL our luxury community brings smalltown charm to upscale city living Offering a thoughtful selection of generouslysized one two and three bedroom apartments in East Orlando FL and a myriad of fantastic amenities to match your lifestyle we re the relaxing getaway you were looking for Each one of our 264 highclass units is ideally designed with wellappointed features and the attention to detail that you deserve Enjoy a world of comfort and convenience with spacious living and dining areas gourmet kitchens with energy efficient appliances and USB ports solariums or screened patios Discover a resortinspired environment filled with excitement A sparkling swimming pool outdoor summer kitchen with gas grills a stateoftheart fitness studio and an expansive game room are just a few of our enticing community amenities We love our furry friends for which we have a bark park where they can play around A selection of delicious eateries awaits minutes away with plenty more options in downtown Orlando or Alafaya The University of Central Florida Valencia College East Campus and Florida Hospital are all within easy reach If you have kids you ll appreciate our proximity to excellent education options as well as the attractions in the area including Walt Disney World and SeaWorld Orlando Embrace the lavish lifestyle your heart desires by choosing Reserves at Alafaya as your new home Schedule a tour of our luxury apartments in East Orlando FL today

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Leasing Options

None

Office Hours

Sunday: Closed
Monday - Saturday: 09:00 AM - 06:00 PM

This community is managed by

Berkshire Communities LLC.

Communities

128

View All Communities

Questions & Answers (0)

Frequently Asked

How is The Reserve at Alafaya Rated?

Based on 84 number of votes by renters, The Reserve at Alafaya is currently rated 4.1 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Reserve at Alafaya?

The Reserve at Alafaya is rated 4.3 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.

How effective was the maintenance team when resolving your problem?

The Reserve at Alafaya is rated 4.4 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.

What are noise levels like at The Reserve at Alafaya?

The Reserve at Alafaya is rated 4.6 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.

How safe is The Reserve at Alafaya?

The Reserve at Alafaya is rated 3.8 out of 5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.

How satisfied are residents with the neighborhood?

The Reserve at Alafaya is rated 4.7 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.

How satisfied are residents with the staff at The Reserve at Alafaya?

The Reserve at Alafaya is rated 4.4 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.

How often does management engage with reviews?

Managers have responded to 91.67% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 2.92 days to their community reviews in the past year.

Who manages The Reserve at Alafaya?

Berkshire Communities LLC.

What is the pet policy at The Reserve at Alafaya?

Dogs Allowed

Restrictions: Breed Restrictions Apply

Pet Limit: 2

Cats Allowed

Restrictions: Breed Restrictions Apply