The Townhomes at Highcrest

Apartment Building | Apartments for Rent in Woodridge, Illinois | The Townhomes at Highcrest

. #2 . #63

The Townhomes at Highcrest

3514 83rd Street, Woodridge, IL 60517

2.8

(111 Reviews)

$1,573 - $2,345/mo

Reviews

2.8 rating

111 total reviews

(

73 Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Apartment Quality (2)

Community (22)

Maintenance (31)

Management (37)

Neighborhood (3)

Parking (35)

Rent (24)

Sort:

Newest Activity
Recently Lived In
Review Rating

Current Resident 1406009

Verified Resident • 2024 - 2026

1.8

2/21/2026

This place is atrocious. Work orders don't get fixed. There's not enough parking and half the parking is premium pay for parking. The staff is incredibly rude and do not send out notices in an efficient manner. Finally, be prepared for additional expenses to be added to your lease after signing which I am pretty sure is illegal.

Property Manager Response

2/24/2026

Thank you for taking the time to share your feedback. We re very sorry to hear that your experience has not met expectations. Providing timely maintenance service, clear communication, and a respectful environment for our residents are top priorities for us. We take concerns about unresolved work orders, parking availability, and staff interactions very seriously. We would truly appreciate the opportunity to clarify and address your concerns with you directly. Please reach out to our office at your earliest convenience so we can look into your specific concerns and work toward a resolution. Your feedback is important to us, and we are committed to improving wherever we can. The Townhomes at Highcrest Management

Current Resident 1401208

Verified Resident • 2025 - 2026

4.7

1/28/2026

Leasing office staff have been great helping with any needs of service and very friendly, great atmosphere .Neighbors are friendly and very respectful , the leasing office understands when you have a issue and help get it resolve in a timely manner.

Property Manager Response

2/11/2026

Thank you so much for your kind words! We re thrilled to hear that our leasing team has been helpful, friendly, and responsive to your needs. It s also wonderful to know you re enjoying the positive atmosphere and respectful neighbors. We truly appreciate you being part of our community! Sincerely, The Townhomes at Highcrest Management Team

Updated Review

Current Resident 982181

Verified Resident • 2018 - 2026

2.0

1/25/2026

Was a nice complex at first now its horrible.Parking is ridiculous,no one cleans the laundry area,no ice been putting down when needed.Snow removal is hours later or maybe the next day if complaints come in.Charging $27 a month for somebody to remove the trash is ludicrous.$35 for storage unit and it was $20 always.Will be moving this year was just waiting on my son to graduate.An neighbors are loud and ------.Let anybody move in and they dont stay a year must of the time.

Property Manager Response

2/11/2026

We re sorry to hear about your experience and appreciate your feedback. We take concerns about parking, maintenance, and snow removal seriously and are continuously working to improve our community. Thank you for sharing your thoughts. Sincerely, The Townhomes at Highcrest Management Team

1 Previous

12/17/2021

Updated Review

Current Resident 1098598

Verified Resident • 2016 - 2025

2.7

12/28/2025

Neighbors are ignorant. They do laundry and are loud in the common room all night,there used to be rules against this but management doesn't care anymore.They throw garbage on the ground and have broke down cars that take valuable parking spots.

Property Manager Response

1/7/2026

Thank you for sharing your feedback. We understand how disruptive noise, cleanliness, and parking concerns can be, and we take these matters seriously. Community policies are in place to help ensure a respectful living environment for all residents. We encourage you to report specific concerns directly to the office so we can review and address them appropriately. ~ Sincerely, The Townhomes at Highcrest

1 Previous

12/30/2022

Updated Review

Current Resident 1195799

Verified Resident • 2013 - 2025

3.2

11/11/2025

The staff has been pretty good to me though out the years. I do wish the up keep of the grounds was a little better. To many unattended kids running around. Overall not to bad of a place to live. Upgrades are needed.

Property Manager Response

11/13/2025

Thank you for your feedback! We re glad to hear that our staff has been supportive throughout your time in the community. We appreciate your comments about grounds upkeep, supervision, and needed upgrades, and we will review these areas to make improvements. We re glad overall that you re enjoying your experience here. Sincerely, The Townhomes at Highcrest

2 Previous

Last 11/8/2024

Current Resident 1382203

Verified Resident • 2024 - 2025

1.7

11/2/2025

Noisy and dirty. Its definitely a temp place to stay. Consistent emails from management complaining about everything from kids playing outside to parking war's. This is a money grab management. Wouldn't recommend for long term.

Property Manager Response

11/13/2025

Thank you for sharing your feedback. We re sorry to hear about your experience and understand your concerns. We strive to maintain a clean, safe, and enjoyable community while balancing the needs of all residents. Your comments will be shared with our team as we continue to look for ways to improve. Sincerely, The Townhomes at Highcrest

Updated Review

Current Resident 1081605

Verified Resident • 2010 - 2025

4.3

10/7/2025

The management is great. They are very knowledgeable about the property and are willing to help us. Kelly is the best manager. She cares about the property and the residents . This is the place for you.

Property Manager Response

10/15/2025

Thank you for sharing your positive experience with us! We're delighted to hear that our management team, especially Kelly, has made a meaningful impact on your living experience. Our team is dedicated to ensuring residents feel valued and supported. We appreciate your kind words and look forward to continuing to provide a wonderful community for you. The Townhomes at Highcrest Management Team

3 Previous

Last 10/4/2024

Current Resident 1360121

Verified Resident • 2024 - 2025

1.7

8/18/2025

Horrible. It's not the comminuty its the management & maintenance. All these people do is LIE & damage your unit and fix nothing & an every month they add a new charge but cant say why or what it is.

Property Manager Response

8/25/2025

We re sorry to hear about your experience and appreciate you bringing this to our attention. Our goal is always to provide transparent communication, quality maintenance, and excellent service. Please contact the leasing office directly so we can review your concerns and work toward a resolution. ~Sincerely, The Townhomes at Highcrest Management Team

Current Resident 1359977

Verified Resident • 2023 - 2025

5.0

8/18/2025

Great experience living here. Kelly Yancy is wonderful to work with and would recommend living here! She is a great property manager. In the future will definitely consider living within the community again.

Property Manager Response

8/25/2025

Thank you so much for your kind words! We re thrilled to hear about your great experience and the positive impact Kelly had during your time here. We d be delighted to welcome you back to the community in the future! ~ Sincerely, The Townhomes at Highcrest Management Team

Current Resident 1350550

Verified Resident • 2025

1.2

7/15/2025

Absolutely terrible management practices. They send emails like they are talking to children. We had an emergency maintenance ticket in and it took 5 days to get it resolved. The planning of community maintenance and upkeep is the worst. When we first moved in we put in multiple maintenance tickets and they eventually got deleted and canceled. We can light through the front door and the sliding door doesn't even lock and they have done nothing about it. Run as fast as you can away from this complex.

Property Manager Response

7/21/2025

Thank you, Verified Resident, for taking the time to share your review. We sincerely apologize for any ways in which we may not have met your expectations during your residency. At The Townhomes at Highcrest, we are dedicated to providing exceptional service, and we believe that addressing your concerns in more detail and resolving any outstanding issues can significantly enhance your experience. Please feel free to contact our Management Office at your convenience. Best regards The Townhomes at Highcrest

Current Resident 1346462

Verified Resident • 2025

3.5

6/29/2025

The maintenance people are good. The area is a decent place to live in and its not too bad of a neighborhood. Otherwise i have nothing particular to say they just make me use 200 characters to leave something

Property Manager Response

6/30/2025

Thank you for sharing your feedback about your experience at our community. We're pleased to hear that you find our maintenance team to be efficient and appreciate the neighborhood. Your insights are valuable to us as we strive to create a welcoming environment for all residents. We look forward to continuing to meet your expectations and enhancing your living experience. The Townhomes at Highcrest Management Team

Updated Review

Current Resident 1116640

Verified Resident • 2022 - 2025

2.2

3/31/2025

Not much to say, the staff is not available and can't be reached. The thing i need fix haven't been done. The parking reserves are not enforce. The children throw things and have food at my door and are loud. Not happy here

Property Manager Response

4/4/2025

Thank you for sharing your feedback. We're sorry to hear about your experience and are committed to addressing your concerns. We will ensure our team is more accessible and responsive. We'll also work on improving maintenance requests, enforcing parking rules, and addressing noise issues. Your satisfaction is important to us, and we're dedicated to making your living experience better. Please feel free to contact us directly so we can assist you further. Best Regards, The Townhomes at Highcrest

1 Previous

2/26/2023

Updated Review

Current Resident 1122709

Verified Resident • 2022 - 2025

2.8

3/17/2025

The townhomes are beautiful but I will say trying to get maintenance to fix your issues as they arise, and they will, they are not quick to get it done. The office staff has changed three times in the 3 years I have been here.

Property Manager Response

3/24/2025

Thank you for taking the time to share your thoughts. We re glad to hear that you love the townhomes, but we also understand your concerns regarding maintenance response times and staff changes. We strive to provide timely service and consistency, and your feedback helps us identify areas for improvement. If you have any outstanding maintenance requests, please let us know so we can follow up and ensure they are addressed as quickly as possible. We truly appreciate you being a part of our community and want to make your experience the best it can be. Please don t hesitate to reach out if there s anything we can do to assist you. Best, The Townhomes at Highcrest Management

1 Previous

3/17/2023

LFPADILLA

Resident • 2025

5.0

2/19/2025

new home

It has been a very pleasant experience from the first moment when we made the appointment to visit the houses. Trey was very friendly and helped us a lot with his explanation. His guidance was easy, he made the process simple. Later Lindsey communicated who was also very friendly and great with her directions. We were always accompanied; We received the help we needed with the doubts that arose. we are so grateful to Trey and Linsey for being great and professional in their work. They are the best.

Property Manager Response

2/20/2025

Thank you for sharing your wonderful experience at our apartment community. We're delighted to hear that Trey and Lindsey provided you with exceptional service and made your journey seamless. Our team is dedicated to ensuring a smooth and supportive experience for all residents. We appreciate your kind words and look forward to continuing to serve you. Best Regards, The Townhomes at Highcrest

Updated Review

Current Resident 1215139

Verified Resident • 2019 - 2025

2.3

1/9/2025

Not HAPPY! You guys are quick to send emails and text about RENT payments after it's been after the first! But when there are issues not the same response you call the office it's closed or email no response! Parking issues for two years still not resolved Laundry area tenants have clothes in washer and dryer for hours no consideration for others! People have dogs don't pick up poop! The price keep going up on rent! We pay for garbage and it sit and grow! Not happy!

Property Manager Response

1/30/2025

Thank you, Verified Resident, for sharing your review. We apologize for any ways we have not met your expectations during your residency here. At The Townhomes at Highcrest, we are committed to providing excellent service, and we would appreciate the opportunity to address your concerns in greater detail and resolve any outstanding issues. Please do not hesitate to reach out to our Management Office. Best regards The Townhomes at Highcrest

1 Previous

1/7/2024

Current Resident 1305127

Verified Resident • 2024

2.2

12/24/2024

Bad experience with moving here and every month I am charge an admin fee of 106 Dollar plus rent and plus. Utility unit was not ready on move in date and dishwasher broke garage disposal broke bugs in the light fixture cover in kitchen maintenance is a joke still waiting to be fix and they charge you for anything I would not recommend this place to anyone and the people in the office with llie to your face I move here the middle of September 2024 and I will be moving when my lease is up and you have to pay for parking for your guest and my package was stolen and the rent is very high for them to charge an admin fee every month anywhere from 106 to 250 a month is crazy

Property Manager Response

1/7/2025

Thank you for providing your feedback. We sincerely apologize for the difficulties you have experienced. We are concerned to learn about the issues related to your apartment and the unexpected charges. Our team is dedicated to resolving these matters, and we encourage you to reach out to our office so that we can address your concerns promptly. Best regards, The Townhomes at Highcrest Management Team

Updated Review

Current Resident 1301392

Verified Resident • 2023 - 2024

4.3

12/9/2024

I have had a few ups and downs I have been here going on a year and within these years I have been thru different managements, the current management has had the opportunity to make a big impact and change to the property

Property Manager Response

12/10/2024

Thank you for your feedback! We appreciate your patience through the transitions and are committed to making a positive impact on the community. Your experience matters to us, and we re here to keep improving! Sincerely, The Townhomes at Highcrest

1 Previous

6/4/2024

Current Resident 1298983

Verified Resident • 2019 - 2024

4.8

12/2/2024

My experience has been mixed. This past year was horrible for several reason. However since bringing on new management, Kelly Yancy has made a difference and I see significant improvements around the property.

Property Manager Response

12/10/2024

Thank you for sharing your feedback. We re sorry to hear that your past year wasn t ideal, but we re glad to hear that you ve noticed improvements since Kelly Yancy joined the team. We re committed to continuing to make positive changes and improving the experience for all residents. If you have any further concerns, please don t hesitate to reach out. Sincerely, The Townhomes at Highcrest

Current Resident 1297702

Verified Resident • 2024

5.0

11/27/2024

I am truly satisfied and thankful for being given the chance to live here, there is never anything that I need that they don't help me with, we always have holidays we celebrate and extra days like Carmel apple Day, it's just a fun place to live, thanks for giving me the chance to enjoy it, Cathy Reynolds

Property Manager Response

12/10/2024

Thank you so much for your wonderful feedback, Cathy! We re so happy to hear that you ve enjoyed your time here and that our team has been able to meet your needs. It s great to know that the fun community events have made your experience even better. We appreciate you being a part of our community and are grateful for your kind words! ~ Sincerely, The Townhomes at Highcrest

Updated Review

Current Resident 1280501

Verified Resident • 2024

4.3

11/26/2024

Overall peaceful nice quiet place to live and relax. Office management is great and are always there to provide excellent service for a more comfortable stay. Community is nice full of cool kind people

Property Manager Response

12/10/2024

Thank you for your kind words! We re so happy to hear that you ve had a peaceful and positive experience living here. It s wonderful to know that our office team has been able to provide excellent service and that you feel comfortable in the community. We appreciate you being a part of our community and look forward to continuing to make it a great place to live! ~ Sincerely The Townhomes at Highcrest

1 Previous

9/17/2024

Current Resident 1297272

Verified Resident • 2023 - 2024

1.5

11/25/2024

Horrible Townhomes. Old. Expensive. Unsafe. Management does not answer phones and the office is closed most of the time. No screen doors on some of houses but we pay the same rent. Doors are not secured.

Property Manager Response

12/10/2024

Thank you for sharing your experience. We're truly sorry to hear about your concerns regarding the townhomes. We are actively working to address maintenance and security issues, including the installation of screen doors and ensuring all doors are secure. Additionally, we are committed to improving our communication by extending office hours and ensuring prompt responses to phone calls. Your feedback is invaluable in helping us enhance our services, and we're dedicated to making necessary improvements. Please reach out to our management team directly so we can address your specific concerns. We appreciate your patience and are eager to improve your living experience. Best Regards, The Townhomes at Highcrest

Current Resident 1292900

Verified Resident • 2022 - 2024

2.7

11/9/2024

New leasing manager is awesome. Grounds could be cleaner. Overall its a good place to live. Neighborhood is decent. Nice walking path. Grocery stores are close by. Nice church near Janes street. Love the park.

Property Manager Response

11/13/2024

Thank you for sharing your feedback about our apartment community. We're thrilled to hear that you find our new leasing manager awesome and appreciate the positive aspects you mentioned, such as the walking path and proximity to grocery stores and a nice church. We acknowledge your observation about the cleanliness of the grounds and are committed to enhancing this aspect to further improve your living experience. Your insights are invaluable as we strive to provide a satisfying environment for all residents. We hope you continue to enjoy the community and its amenities. Best Regards, The Townhomes at Highcrest

Current Resident 1282762

Verified Resident • 2024

2.2

9/27/2024

It is nice to have two floors! However I feel the amount of money you pay it is not worth it! Pictures look nice but the inside looks like I lived here 10 years with no cleaning. Hopefully they will make things better

Property Manager Response

10/4/2024

Thank you for taking the time to leave a review. We are saddened to hear that your expectations have not been met when it comes to how your apartment home looks on the inside. We would like to make this right. Please contact our office directly, so that we can further discuss your review. Sincerely, The Townhomes at Highcrest Management Team

Current Resident 1278826

Verified Resident • 2024

2.7

9/10/2024

When my husband, kids and I moved in in March, the community was not professional at all. We had many issues. Now, the new property manager is trying to make changes and it feels like we actually have someone that cares. However, there are many things that need to be updated and fixed. We pay a lot for many of our amenities not to work or having cheap upgrades. Please look into getting better updates to our community. Overall, we have great bones here but just need TLC to make things better.

Property Manager Response

9/14/2024

Thank you for sharing your feedback. We re glad to hear you ve noticed positive changes under our new management, and we appreciate your patience as we continue working on improvements. Your concerns about the amenities and updates are important to us, and we're committed to making the necessary enhancements to improve your experience. Please feel free to reach out directly if you have any specific issues you'd like us to address. Thank you The Townhomes at Highcrest

Current Resident 468685

Verified Resident • 2023 - 2024

3.3

4/26/2024

Rent is very high for apartments that need upgrades kitchen very dated, outlets doesn't work very well, bathroom need updated sinks and toilets very old, plumbing needs upgraded,,some apartments have no screen doors looks like we live in a under served community. Landscaping needs upgrades

Property Manager Response

5/2/2024

We value your feedback and are mindful of the concerns you have raised. Our team is dedicated to enhancing our community, through various improvements such as apartment upgrades and landscaping enhancements. Should you encounter any issues with electrical outlets, plumbing, or window screens, we encourage you to contact our maintenance team for prompt assistance. Best regards, The Townhomes at Highcrest Management Team

Floor Plans & Pricing

All (3)
1 Bed (1)
2 Beds (1)
3 Beds (1)

1 Bedroom

1x1.5

2 Available Units

1 Bed, 1 Bath | 900 sq. ft.

$1,585 - $1,795

See Floor Plan Details

2 Bedrooms

2x2.5

5 Available Units

2 Beds, 2.5 Baths | 1,200 sq. ft.

$1,891 - $2,345

See Floor Plan Details

3 Bedrooms

3x2.5

3 Beds, 3 Baths | 1,300 sq. ft.

$1,573 - $1,643

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

C+

Review Ratings (from 12 reviews)

Noise

2.7

Grounds

2.7

Safety

2.3

Office Staff

3.1

Maintenance

2.9

Neighborhood

3.5

Survey Scores N/A

Review Count

Number of reviews in the past 365 days

Manager’s Review Engagement

A+

Percentage of reviews responded to

100.00%

Manager’s Review Reply Time

B+

Average time to respond to reviews

7.5 days

Features & Amenities

Laundry

Laundry Facilities
Laundry On-Site

Parking

Parking

Pets

Dogs Allowed
Restrictions: Dog Breed Restriction List: Pit Bulls, Staffordshire Terriers, Rottweilers, Presa Canarios, Chows, Doberman Pinschers, and Akitas.. Pet Limit: 2. Comments: We love our furry friends! Dogs are permitted. The community uses petscreening.com for all animal screening prior to move in and renewal. A non-refundable pet fee of $300 is required per pet. Pet rent is $25 monthly per pet.
Less Info
More Info
Cats Allowed
Pet Limit: 2. Comments: Cats are welcome! The community uses petscreening.com for all animal screening prior to move in and renewal. A non-refundable pet fee of $300 is required per pet. Pet rent is $25 monthly per pet.
Less Info
More Info

Other

24-Hour On-site Emergency Maintenance
Additional Storage
Air Conditioning
Balcony/Deck
Business Center
Cat Friendly
Central Heat and Air
Clubhouse
DishWasher
Eat-in Kitchen
Fitness Center
Flexible Rent Payment Options Through Flex
Granite Countertops
Large Dog Friendly
On-Site Management
On-site Bus Stop
Pool
Pre-qualified Renter's Insurance Available
Private Entrances
Private Patio
Rentable Climate Controlled Storage
Security Deposit Alternative Available
Short Term Lease Available
Spacious Floor Plans
Two Story Townhomes
Upgraded Bathrooms in Select Homes
Upgraded Kitchens with New Appliances in Select Homes
Valet Trash Service
Window Coverings
Wood Floors in Select Homes

Show Less

Leasing

Our wonderful apartment community offers a unique living experience by providing residents with spacious apartments, convenient and modern amenities, and a location central to all the city has to offer. Depending on your needs, our community offers one-, two-, and three-bedroom floor plan options each outfitted with apartment amenities to make your life easier and more comfortable. Enjoy our sparkling community pool, fitness center, business center and more!

Show Less

Office Hours

Sunday: Closed
Monday - Tuesday: 09:00 AM - 06:00 PM
Wednesday: 12:00 PM - 06:00 PM
Thursday - Friday: 09:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

This community is managed by

Monument Real Estate Services

Communities

View All Communities

Questions & Answers (2)

Anonymous

Asked on: 06/28/2018

Q: Do they accept section 8

Anonymous

Asked on: 03/19/2018

Q: What is the estimated utility bill for one person?

Terri_Lynn

Answered on: 04/26/2018

A: The resident is responsible for paying: Gas, Electric, water, sewage/waste & garbage removal. So youâ€™re looking at an average of $140-$200

Frequently Asked

How is The Townhomes at Highcrest Rated?

Based on 111 number of votes by renters, The Townhomes at Highcrest is currently rated 2.8 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at The Townhomes at Highcrest?

Grounds: The Townhomes at Highcrest is rated 2.7 out of 5 stars for grounds by renters, which is considered poor. This means that some renters have shared concerns about the upkeep of the community grounds, common areas, and/or overall appearance, which can negatively impact their desire to remain a resident.

How effective was the maintenance team when resolving your problem?

Maintenance: The Townhomes at Highcrest is rated 2.9 out of 5 stars for maintenance by renters, which is considered poor. This means that some residents have expressed frustration with the speed, responsiveness and/or effectiveness of addressing maintenance-related issues, which may negatively impact their living experience.

What are noise levels like at The Townhomes at Highcrest?

Noise: The Townhomes at Highcrest is rated 2.7 out of 5 stars for noise by renters, which is considered poor. This means that some residents have expressed frustration with noise levels in or around the community that may negatively impact their living experience.

How safe is The Townhomes at Highcrest?

Safety: The Townhomes at Highcrest is rated 2.3 out of 5 stars for safety by renters, which is considered poor. That safety rating suggests residents have concerns about safety at the complex and that steps are needed to reduce potential risks.

How satisfied are residents with the neighborhood?

The Townhomes at Highcrest is rated 3.5 out of 5 stars in our renters neighborhood survey, which is considered average. The complex is located in a neighborhood with some safety or desirability concerns, with limited access to local attractions and services.

How satisfied are residents with the staff at The Townhomes at Highcrest?

The Townhomes at Highcrest is rated 3.1 out of 5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.

How often does management engage with reviews?

Managers have responded to 100% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 7.5 days to their community reviews in the past year.

Who manages The Townhomes at Highcrest?

Monument Real Estate Services

What is the pet policy at The Townhomes at Highcrest?

Dogs Allowed

Restrictions: Dog Breed Restriction List: Pit Bulls, Staffordshire Terriers, Rottweilers, Presa Canarios, Chows, Doberman Pinschers, and Akitas.

Pet Limit: 2

Comments: We love our furry friends! Dogs are permitted. The community uses petscreening.com for all animal screening prior to move in and renewal. A non-refundable pet fee of $300 is required per pet. Pet rent is $25 monthly per pet.

Cats Allowed

Pet Limit: 2

Comments: Cats are welcome! The community uses petscreening.com for all animal screening prior to move in and renewal. A non-refundable pet fee of $300 is required per pet. Pet rent is $25 monthly per pet.

What types of floor plans are available?

1 Bed, 1 Bath

2 Beds, 2.5 Baths

3 Beds, 3 Baths