MAA Kirby Station
#1,392 #2 #33

What is epIQ?

MAA Kirby Station

6653 North Quail Hollow Road, Memphis, TN 38120
(517 Reviews)
$1,053 - $2,128/mo

Move-In Specials

Lease now and save $750! Certain exclusions may apply.

Reviews

4.3 rating

517 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

Resident 91626

Verified Resident ā€¢ 1999 - 2017

8/26/2017

I have been a resident for a long time. There are drawbacks to living in an apartment. However, the staff does their best to eliminate any problems that occur. They are friendly and attentive. When you need maintenance, they respond very quickly. This is a nice location in Memphis. It is easy to get anywhere in the city from here.

    Manager

    6/9/2015

    MAA Kirby Station
    Thank you for the kind words about Kirby Station! We are so happy that you decided to join us here! Thank you again for the positive feedback, and please let us know if there is anything we can do to make your stay with us even better.
    Review Author Icon

    Resident 88675

    Verified Resident ā€¢ 2008 - 2014

    8/11/2014

    Apartment staff is friendly and generally seem to want to be helpful. Concerns are addressed, but not always quickly. Seem more concerned with having a fun complex with lots of perks (e.g., giving out muffins for valentine's day, pool parties) than with matters such as increasing rent/utilities, fixing safety issues. Safe area. I do not enjoy MAA and the staff's hands often seem tied by MAA. I hate having Comcast Cable bundled into rent.

      Manager

      8/14/2014

      MAA Kirby Station
      Thank you for taking the time to provide your feedback. We love hearing positive feedback about our team. Please do not ever hesitate to contact us in the office to discuss any concerns you may have. We will be sure to see what we can do to help make your experience at Kirby Station better!
      Review Author Icon

      Resident 87575

      Verified Resident ā€¢ 2014

      8/6/2014

      Living at Kirby Station is great. The staff are responsive, courteous, and invested to their resident's needs. Being situated on the edge of Germantown and Memphis gives Kirby Station a fantastic location to stores, resturants, and entertainment.

        Manager

        8/11/2014

        MAA Kirby Station
        Thank you for the kind words about Kirby Station! We are so happy that you decided to join us here! Thank you again for the positive feedback, and please let us know if there is anything we can do to make your stay with us as pleasant as possible.
        Review Author Icon

        Resident 86700

        Verified Resident ā€¢ 2014

        8/4/2014

        Close to everything needed. Two malls, downtown, grocery shopping, etc. are all no more than 15 minutes away. Staff deals with maintence and any other issues very quickly and will not leave a problem unfinished, will make sure they get an answer for any problem.

          Review Author Icon

          Resident 85897

          Verified Resident ā€¢ 2014

          7/31/2014

          I just moved in, and the place was spotless. The few issues I had were all quickly resolved, and issues I only listed on my walk-through form and not via a maintenance request were even fixed. I'm thoroughly impressed. Best apt complex I've ever lived in.

            Review Author Icon

            Resident 85464

            Verified Resident ā€¢ 2014 - 2015

            4/8/2015

            This is a great community to live in. The staff is always extremly courteous and willing to go far above and beyond to get the job done properly the first time and profusely sorry when and if they cannot rectify the problem immediately. I love it here.

              Manager

              2/13/2015

              MAA Kirby Station
              Thank you for the kind words about Kirby Station! We are so happy that you decided to join us here! Thank you again for the positive feedback, and please let us know if there is anything we can do to make your stay with us even better.
              Review Author Icon

              Resident 85076

              Verified Resident ā€¢ 2012 - 2014

              9/19/2014

              Nice, quiet mostly 30s-40s single/couple residents. Staff members are amazing and courteous. 2 pools very clean and inviting. landscape around the apartment is always kept well. I love this apartment. has a security running around the apartment throughout the night.

                Manager

                9/20/2014

                MAA Kirby Station
                Thank you for the kind words about Kirby Station! We are so happy that you decided to join us here! Thank you again for the positive feedback, and please let us know if there is anything we can do to make your stay with us even better.
                Review Author Icon

                Resident 84809

                Verified Resident ā€¢ 2014

                7/28/2014

                Not only is this community a monumental upgrade from my last place, but more importantly, I feel safe and at home here. If for some reason there was a problem with my apartment it is fixed by the next day. Quality, timely, work is not only what I expect it has become the norm. Amazing.

                  Review Author Icon

                  Resident 83575

                  Verified Resident ā€¢ 2014

                  7/22/2014

                  Very friendly staff. They do their best to ensure all customer complaints/issues are resolved. Beth is the best! She always takes care of us and gets the job done right the first time. The only issue we have had is the neighbors that live on the opposite side of us. They play loud music but the staff has done what they can to address this issue and it has improved for the most part.

                    Review Author Icon

                    Resident 83555

                    Verified Resident ā€¢ 2013 - 2014

                    7/22/2014

                    Not a bad apartment. Needs some updating and a few fixes inside but I assume y'all know that.kkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkkllljhggfuyytvxdsssndjdksddkdkdkdkdkdkdkdkdkdkdkdkdkdkdkfjfhvncxncncnvfhdfjdjdjdjdjdjdjdjdjdjdjdjdjjdjdjdjdjdjdjdjjdjdjdjdjdjdj

                      Manager

                      7/28/2014

                      MAA Kirby Station
                      Thank you for the feedback. We would love for you to contact us in the leasing office with any concerns or issues. Please let us know if there is anything we can do to make your home here at Kirby Station better!
                      Review Author Icon

                      Resident 82703

                      Verified Resident ā€¢ 2014

                      7/18/2014

                      I called maintenance for a running toilet. The response time was same day, which was very convenient. The workman fixed the toilet, but he left a minor mess in the bathroom; there was a new stain under the toilet and the old internal mechanism was left in my garbage.

                        Manager

                        7/24/2014

                        MAA Kirby Station
                        Thank you so much for taking the time to provide feedback. We would love for you to contact us in the office to discuss any outstanding issues with your maintenance request.
                        Review Author Icon

                        Resident 82534

                        Verified Resident ā€¢ 2014

                        7/18/2014

                        Great place to live!! This apartment community is close to where I work which is a huge plus , really enjoy all the shopping which is so convent , just a great area to live in this is also a quiet community very nice to live!! Looked at alot of apts before choosing Kirby Station !!

                          Review Author Icon

                          Resident 82517

                          Verified Resident ā€¢ 2014

                          7/17/2014

                          I had lived in houses for years and was surprised how easy my transition has been. I am very pleased with my choice. The staff was very attentive to my needs and preferences in helping me choose a unit. At this point, not sure I will Leave and buy a condo as I had planned.

                            Review Author Icon

                            Resident 80210

                            Verified Resident ā€¢ 2014

                            9/12/2014

                            We love living at the Kirby Station Apartments! It's a very quiet complex with a great office, maintenance, and security staff. It's very diverse in residents from young adults, singles, empty nesters, starter families and kid friendly (the only thing missing that we wish they had is a playground and a club house). Kirby Station has two wonderful pools and a large 24/hour fitness gym and laundromat accessible by security card entry. There are several wonderful Germantown Parks and Playgrounds are nearby, and it is a short jog or bike ride to Shelby Farms and the popular green line bike and jogging trails

                              Manager

                              9/13/2014

                              MAA Kirby Station
                              Thank you for the wonderful review! We are so happy that you decided to make Kirby Station your home! Thank you again for the positive feedback, and please let us know if there is anything we can do to make your stay with us as pleasant as possible.
                              Review Author Icon

                              Resident 78566

                              Verified Resident ā€¢ 2005 - 2014

                              6/27/2014

                              I have never really had any serious problems. You have always been there to help with anything I needed. This is a great community. The staff here is very helpful, very concerned with everyone needs. They will try to help anyway that is with their scope

                                Review Author Icon

                                Resident 78286

                                Verified Resident ā€¢ 2004 - 2014

                                6/25/2014

                                Excellent office staff members as well as maintenance staff, professional landscaping and grounds maintenance, rent is somewhat higher compared to other apartments in this area, miscellaneous fees could be eliminated to help reduce rent

                                  Review Author Icon

                                  Resident 78280

                                  Verified Resident ā€¢ 2012 - 2014

                                  8/15/2014

                                  I have greatly enjoyed my time here thus far. I feel the community is friendly, and the grounds are well kept. One thing that has impressed me the most is how quickly the maintenance team responds to service requests. This is an issue I've had in other communities.

                                    Review Author Icon

                                    Resident 78238

                                    Verified Resident ā€¢ 2014 - 2015

                                    12/9/2015

                                    Overall, a good experience. Property Manager is prompt and works for resolutions to issues. I would like upgrade landscaping. Too many weeds. Cover the utility meter more securely also. Staff is very friendly. Would recommend to friends.

                                      Manager

                                      6/27/2014

                                      MAA Kirby Station
                                      Thank you so much for your feedback! We are thrilled that you are enjoying Kirby Station. We would love for you to contact us in the office to discuss any concerns or outstanding issues. Please do not hesitate to let us know what we can do to make your home here better.
                                      Review Author Icon

                                      anonymous

                                      Resident ā€¢ 2013 - 2014

                                      6/9/2014

                                      I really loved Kirby Station when I first moved here. The grounds are beautiful and the staff in the leasing office are wonderful. However, I don't feel safe here anymore due to numerous robbery reports (a man holding multiple women at gun point for phones, car and apartment break-ins) and neighbors fighting. I would feel more comfortable, if I lived in a gated complex. I don't feel safe going outside by myself at night. As much as it saddens me, I am hoping to break my lease soon.

                                        Manager

                                        6/13/2014

                                        MAA Kirby Station
                                        We love hearing back from our residents and really appreciate your feedback. We would love for you to contact us in the office to discuss any concerns or outstanding issues! Please do not hesitate to let us know what we can do to make your home here better.
                                        Review Author Icon

                                        anonymous

                                        Resident ā€¢ 2001 - 2014

                                        1/31/2014

                                        I have lived at Kirby Station for a very long time. The apartments are not newly built, but the space in the apartments is larger than others in the area, especially for the rent cost. The main reason these apartments are exceptional is due to the staff in the office. They try their best to do all they can to make living here special. Maintenance issues are handled quickly, the grounds are very well kept, they are a dog friendly complex.

                                          Review Author Icon

                                          anonymous

                                          Resident ā€¢ 2012 - 2013

                                          1/18/2014

                                          I lived in Kirby Station from March 2012-March 2013. I moved out of town and naturally when I decided to return to Memphis it seemed easiest to rent from the same complex. Now, Kirby Station is nothing spectacular. The prices are a bit high for the square footage and lack of amenities/luxury (4700 for barely 600sq feet). However, the grounds are nicely kept and surrounding neighborhood is quiet and safe so I guess that is what you are paying for. At any rate, for convenience and familiarity, it seemed best to return. That is where the problem arose. I contacted the office, told them I was returning and completed all of the paperwork. They remembered me as it was less than a year ago that I moved out so everything seemed all good. I had an excellent history with them, was NEVER LATE ON RENT NOT ONCE and had zero issues. However, to my horror I was not approved through their management company. Of course, I questioned this because I know I do not have a negative rental history or anything like that. However, I am a Grad student and I do have student loans...in the high numbers. Butā€¦Ā See More>
                                            Review Author Icon

                                            anonymous

                                            Resident ā€¢ 2013

                                            8/17/2013

                                            I've lived here for 3 months and so far it's been ok. These apartments are in a nice neighborhood that is centrally located to lots of restaurants and shops. When we first moved in, the leasing office had some issues getting all our paperwork straightened out. They are friendly, but they don't seem very organized. Our minor repair/maintenance issues have been resolved quickly for the most part. The apartment itself is in fairly good shape. The large walk-in closets are nice. One thing I don't like is the paint on the walls. It's low quality flat paint that feels gross and scratchy. I try to avoid touching the walls whenever possible.

                                              Review Author Icon

                                              abcmadsen

                                              Resident ā€¢ 2012 - 2013

                                              3/24/2013

                                              My year lease is coming up and I am getting ready to move out. The buildings are poorly built. The floors are uneven and there are nails that stick up from the carpet. We lose a lot of socks just from walking up the stairs. When ever we have had any maintenance issues, it can take a while for them to respond. The heating and a/c unit is on the second floor, so our apartment is never the right temp. In the winter, it is very hot upstairs and freezing downstairs. In the summer, the upstairs (where the bedroom is) cannot get very cool without having an extremely high electric bill. We had a problems with the blinds that are in the apartment. They broke twice back to back because we tried either raising them or lowering them and the maintenance guy told us that if it happened again we would have to pay for them even though they are installing cheap blinds. We had put up curtains to get around this. When the roofers came to redo our roof, they broke one of our windows. They were fast about replacing it. However, our screens got huge holes in themā€¦Ā See More>
                                                Review Author Icon

                                                anonymous

                                                Resident ā€¢ 2011 - 2013

                                                3/8/2013

                                                Meh.... Ill be moving as soon as i can get out. It wasnt a terrible experience. But some of the staff in the front office are unprofessional and VERY slow with responding to issues. If you can, work with Libby. She should be running this joint, not those other dummies. They dont event notify you when pest control comes, the pest dude will just walk in to your apartment one day... They just started work on the roofing at KStation. Unannouced of course, so i feel terrible for my two neighbors who are third shift workers. They put in "new" carpet after each resident, but beware. it might as well be paper. They use the cheapest crap in the world. pulls up and tears apart. (No im not running laps in my apartment) Tiny spaces, gets cramped after awhile. Noise wasn't too bad but still there at times. These are old apartments. floors are not even, doors are not straight. and 70% of my walls are sloped/ not even... :/ Wish i had noticed it when i moved in. If you do move in, go ahead and write off some bogus damages as already present in your place cause they supposedlyā€¦Ā See More>
                                                  Review Author Icon

                                                  cvgn

                                                  Resident ā€¢ 2011 - 2012

                                                  10/5/2012

                                                  I really enjoy being at Kirby Station. I can honestly say that it is one of the best places I have ever lived. I lived here a few years ago, moved out of state, and then chose Kirby Station again when I returned to Memphis last year. It is in a good location for shopping, restaurants, medical care, churches, etc. I have found it to be a very quiet place to live and have not experienced any significant noise or neighbor issues. I appreciate the pet breed restriction and have observed that pet owners do keep their pets on leashes. All of the staff that I have met here are very kind and helpful and are quick to respond to maintenance requests or anything that I have need of. One thing that I do not really like is the additional monthly mandatory Comcast digital cable TV fee. Maybe this has become commonplace in apartment living, but I like to have a choice about things like this, especially since rents are so high (everywhere, not just here) and people are looking for ways to decrease their expenses. To end on a positiveā€¦Ā See More>

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    LaSalle

                                                    1 Bed, 1 Bath | 635 sq. ft.

                                                    $1,053 - $2,038

                                                    4 Available Units

                                                    See Floor Plan Details

                                                    Chickasaw

                                                    1 Bed, 1 Bath | 832 sq. ft.

                                                    $1,233 - $2,128

                                                    4 Available Units

                                                    See Floor Plan Details

                                                    Heritage

                                                    1 Bed, 1 Bath | 735 sq. ft.

                                                    $1,093 - $1,868

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    Efficiency

                                                    1 Bed, 1 Bath | 520 sq. ft.

                                                    $1,173 - $1,838

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    Memphis

                                                    2 Beds, 2 Baths | 1,038 sq. ft.

                                                    $1,212 - $1,936

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    Cottonwood

                                                    2 Beds, 1 Bath | 932 sq. ft.

                                                    $1,171 - $1,793

                                                    4 Available Units

                                                    See Floor Plan Details

                                                    Beale

                                                    2 Beds, 2 Baths | 1,138 sq. ft.

                                                    $1,496 - $1,923

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFactsā„¢

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A

                                                    Review Ratings

                                                    Noise

                                                    4.9

                                                    Grounds

                                                    4.9

                                                    Safety

                                                    4.5

                                                    Office Staff

                                                    4.5

                                                    Maintenance

                                                    4.7

                                                    Neighborhood

                                                    4.7

                                                    Survey Ratings

                                                    SatisFactsā„¢ Tour Survey

                                                    SatisFactsā„¢ Move-In Survey

                                                    SatisFactsā„¢ Maintenance Survey

                                                    SatisFactsā„¢ Renewal Survey

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    21

                                                    Managerā€™s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Managerā€™s Review Reply Time

                                                    A+

                                                    Average time to respond to reviews

                                                    1.62 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry On-Site
                                                    Parking
                                                    • Carport
                                                    • Covered Parking
                                                    • Reserved Parking Available
                                                    • Yard
                                                    Pets
                                                    • Cats Allowed
                                                      Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • ADA Accessible
                                                    • BBQ and Picnic Areas
                                                    • Community Room with Wi-Fi
                                                    • Fitness Center
                                                    • Free Weights
                                                    • High-Speed Internet
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • On-site Manager
                                                    • Outdoor Fireplace
                                                    • Pet Friendly Community with No Breed Restrictions
                                                    • Pool
                                                    • Sundeck
                                                    • Tennis Court
                                                    Show Less
                                                    Show More

                                                    Leasing

                                                    TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Find your next home at MAA Kirby Station in Memphis, TN. This community boasts unique one- and two-bedroom apartment homes and townhomes with hardwood-style floors, brushed nickel hardware, and inviting kitchens with Whirlpool appliances. Fireplaces and balconies are also available. Our community is nestled in 25 acres of award-winning landscapes and features luxurious amenities, including a sparkling pool with poolside Wi-Fi, fitness center, grill and picnic area, and more. Located in East Memphis and convenient to I-240, MAA Kirby Station is close to all of the shopping, entertainment, and dining options Germantown offers. Shelby Farms Park is conveniently 10 minutes away.
                                                    Show Less

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    MAA

                                                    A
                                                    A
                                                    Communities
                                                    298

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is MAA Kirby Station Rated?
                                                    Based on 517 number of votes by renters, MAA Kirby Station is currently rated 4.3 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at MAA Kirby Station?
                                                    MAA Kirby Station is rated 4.9/5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    MAA Kirby Station is rated 4.7/5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at MAA Kirby Station?
                                                    MAA Kirby Station is rated 4.9/5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is MAA Kirby Station?
                                                    MAA Kirby Station is rated 4.5/5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    MAA Kirby Station is rated 4.7/5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at MAA Kirby Station?
                                                    MAA Kirby Station is rated 4.5/5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 1.62 days to their community reviews in the past year.
                                                    Who manages MAA Kirby Station?
                                                    MAA
                                                    What is the pet policy at MAA Kirby Station?
                                                    Cats Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                    Pet Limit: 2
                                                    Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    Dogs Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                    Pet Limit: 2
                                                    Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    What is the move-in special?
                                                    Lease now and save $750! Certain exclusions may apply.

                                                    October 2024

                                                    Sun
                                                    Mon
                                                    Tue
                                                    Wed
                                                    Thu
                                                    Fri
                                                    Sat
                                                    1
                                                    2
                                                    3
                                                    4
                                                    5
                                                    6
                                                    7
                                                    8
                                                    9
                                                    10
                                                    11
                                                    12
                                                    13
                                                    14
                                                    15
                                                    16
                                                    17
                                                    18
                                                    19
                                                    20
                                                    21
                                                    22
                                                    23
                                                    24
                                                    25
                                                    26
                                                    27
                                                    28
                                                    29
                                                    30
                                                    31
                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    MAA Kirby Station is a 520 - 1,138 sq. ft. apartment in Memphis in zip code 38120. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,053 - $2,128. Nearby cities include Germantown, Bartlett, Cordova, Olive Branch, Southaven, Collierville, Colliersville, Horn Lake, Arlington, Millington, Walls, Marion, and McCalla.

                                                    Your privacy and identity are important to us. Please review the Terms and Guidelines before sharing private or non-public information with matches.