Elation at Grandway West

. #10 . #644

Award Winner

Elation at Grandway West

23010 Franz Road, Katy, TX 77449

4.1

(123 Reviews)

$1,139 - $1,952/mo

Move-In Specials

Up to $750.00 off first full month's rent on select units .

Reviews

4.1 rating

123 total reviews

(

117 Verified

)

Verified

Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Amenities (9)

Cleanliness (2)

Experience (19)

Maintenance (23)

Management (15)

Noise (10)

Parking (7)

Safety (9)

Sort:

Newest Activity
Recently Lived In
Review Rating

Current Resident 969431

Verified Resident • 2021

4.8

11/9/2021

The office staff is amazing. You shouldn't make this field require a minimum number of characters. The survey itself is quite lengthy and making someone add free form text in excess of 201 characters is a bit much. Otherwise, the office staff has been beyond my expectations.

Property Manager Response

11/12/2021

Thank you for the amazing feedback! We think you're pretty amazing too! We look forward to see you around the community. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 967191

Verified Resident • 2021

1.7

11/3/2021

The staff barely cares about their tenants and our well being, broken in to cars, cars with tires on bricks, old bottles left around. Dog poop everywhere. Frog infestation. Uncut grass ( people had to buy their own lawn mowers because they refuse to get a new company to come clean the grass when we pay over 1300 a month to live here!) where is the money going i have no idea. the gates a broken every other day which is a safety hazard. they are considered about things that have no business with the safety and desire of the tenants. we need new management.

Property Manager Response

11/6/2021

Thank you for your review. I want to assure you that we absolutely care for our residents and do our very best to ensure their living experience with us is a great one. Recently this area of Katy area has experienced an uptick of vehicle crime and we are working with the local authorities to mitigate this from happening in the future. At times, situations can come up as you mentioned such as gates needing repair, pet waste needing attention and yes fenced in patio yards have been missed by the landscaping crew on one or two occasions. Once informed, our motto is jump on it and address any issues as quickly as possible. I would love the opportunity to speak with you further in regards to any specific areas of current concern as I want to ensure that we haven t missed anything recently. I appreciate your candid feedback and hope to handle anything that may still need to be addressed. Kind Regards, Jennifer Ratajczak, Community Manager

Current Resident 966272

Verified Resident • 2019 - 2021

5.0

11/1/2021

Fantastic, no complaints, staffing is great maintenance is on time and neat. Oh and love the car wash. Enjoy the mail room service, and the pool area are on point. The toll tag remote entrance another plus thanks.

Property Manager Response

11/4/2021

Thank you for the fantastic review. We love that you love living here just as much as we love that you choose us as your new home. We too think our toll tag remote feature is such a cool amenity! We cannot wait to see you at our next resident event. Kind Regards, Jennifer Ratajczak, Community Manager

Current Resident 965897

Verified Resident • 2021

3.8

10/30/2021

Your response must be at least 201 characters. To proceed without submitting an review, select the opt out question at the bottom of the page. Your response must be at least 201 characters. To proceed without submitting an review, select the opt out question at the bottom of the page.

Property Manager Response

11/4/2021

Thank you for your review.

Current Resident 963734

Verified Resident • 2021

4.7

10/23/2021

So far, my experience has been a very good one. The move in process was very smooth and over the last 4 weeks, I have learned about how Elation functions. I have sent in multiple maintenance requests and both were received and dealt with very quickly.

Property Manager Response

10/26/2021

Thank you for your kind words. We love that you have chosen our community to call home. We hope to see you at our next resident event and look forward to building a long lasting relationship. Kind Regards, Jennifer Ratajczak, Community Manager

Updated Review

Current Resident 879286

Verified Resident • 2021

4.2

10/8/2021

We find that it is geared to younger crowds. The pool area is taken over by groups and not sure they even live here, constantly wedging gate open so their friends come in. They do not seem to pick up after their pets which is inconvenient.

Property Manager Response

10/12/2021

Hi and thanks for the feedback. We love that so many different people call Elation at Grandway West home. We know the summer pool months can be tough which is why we do our best to enforce our resident guest polices. We would love to have the opportunity to speak to your further about any neighbors you have that are not picking up after their pets. You can reach me directly at jratajczak@venterraliving.com so we can connect about this situation. I look forward to hearing from you soon. Sincerely, Jennifer Ratajczak, Community Manager

4 Previous

Last 8/10/2021

Current Resident 958715

Verified Resident • 2020 - 2021

4.3

10/8/2021

Nice place to live although very fragile material the apartment is made out of so just be extra careful. Overall nice place to live. Easy going in and out of gates. Except when you have visitors over, the gate code doesnt work to open the gate for visitors unfortunately it has never been fixed.

Property Manager Response

10/12/2021

Hi. Thank you for the review. We did experience a brief issue with the visitor access codes but that has since been fixed and I am happy to report we have had no additional issues with the visitor access gate for the last three months. If you are still experiencing an issue please stop by the leasing office so we can investigate your phone numbers to help diagnose the problem. Kind Regards, Jennifer Ratajczak, Community Manager

Current Resident 958636

Verified Resident • 2021

5.0

10/8/2021

Beautiful luxury apartment! Plus, I have a privacy fence gated backyard and is a nice size for my beagle. Also, everyone living and working here that we have come in contact with so far have been so nice and respectful.

Property Manager Response

10/12/2021

Thank you for the 5 star review! We are so happy to have you apart of your community! Kind Regards, Jennifer Ratajczak, Community Manager

Current Resident 957228

Verified Resident • 2020 - 2021

4.7

10/8/2021

Great location, and nice place to live, but there are 3 dog parks and none for kids, and also dogs and pets are everywere. You get a great location and great place, pretty look like new, but actually it is, it only have less than 2 yrs

Property Manager Response

10/12/2021

Thank you for the review! We too thank Elation at Grandway West is a great place and you make it even better! Kind Regards, Jennifer Ratajczak, Community Manager

Current Resident 956404

Verified Resident • 2020 - 2021

3.8

10/8/2021

Where do I begin. Moved into Elation August 2020, new management in Feb 2021. Rent went from 1495 to 1697 (1770) is currently what Im paying. Nothing is consistent. Trash compactor is awful. Dog poop everywhere you turn. The gate hasnt worked in months. Packages were being stolen. Management has no clue when calling in.

Property Manager Response

10/12/2021

Thank you for the feedback. I know that when moving into your new apartment, move in specials are AMAZING but with that move in special comes renewal time and it's at that time that the move in special is removed which often portrays a larger increase. I wish there was something more that we could do to help ease this burden but when a move in special is complete, there is nothing more we can do but to offer your the regular rental rate. Our community has package lockers that are utilized so we do not need to worry about your packages being misplaced. We enforce all of our residents to pick up after their pets and if you are experiencing anything less than that, I invite you into the leasing office so we can further discuss this situation. I can be reached via email at jratajczak@venterraliving.com and I look forward to speaking with you soon. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 956363

Verified Resident • 2020 - 2021

5.0

10/8/2021

it is a very beautiful, peaceful, safe family and pet friendly community. the staff is awesome! always friendly and respectfully and has answers to any random questions I may have. maintenance is timely, respectfully and helpful. even at hours unexpected! like when we had the freeze they came and responded quickly and solved the issues and gave updates in a timely and respectful manner.

Property Manager Response

10/12/2021

Thank you for the 5 star review! I look forward to sharing your kind words with our Maintenance team. I aim to provide exceptional customer service and love when we get to hear positive feedback from our amazing residents. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 956272

Verified Resident • 2021

4.5

10/8/2021

Very beautiful complex on the inside. The trash service is very unappealing. Having to walk to and from your home while passing everyones smelly trash does not make for comfortable living. There are stains everywhere outside of the complex which takes away from the value. Upstairs neighbors are loud, I have never had such loud neighbors. Community staff is excellent!

Property Manager Response

10/12/2021

Hi and Thanks for the review. We would love the opportunity to work with you in regards to your concerns and experiences with our valet trash service. Our goal is to provide our residents with a simple and easy service and if we are not meeting that goal in your opinion, we would like to find out how we can make it better. Let's set a time to connect and chat further about this. I can be reached via email at jratajczak@venterraliving.com I look forward to hearing from you soon. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 955844

Verified Resident • 2020 - 2021

3.7

10/8/2021

We need more security inside some speed limiter because people drive to fast inside the community the area around the pool need some work after the snow storm green areas gets destroyed and still is bad

Property Manager Response

10/12/2021

Hi. Thank you for your review. We are pleased to inform you that we have recently installed speed bumps throughout the community to aid in your concerns. We did get hit pretty hard with the winter storm freeze and we did not like having to wait to have new plants installed either but according to the professionals, you can only plant certain times of the year and now that project is too complete. I hope you are enjoying all of our wonderful new foliage and speed bumps. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 939902

Verified Resident • 2021

4.7

8/16/2021

I love living here since it is my first move-in experience and that opportunity was given to me by elation, we will never forget my family and my person, God bless you for giving us the opportunity of a home, thank you very much to all who make this possible.

Property Manager Response

8/19/2021

Hi there! What an AMAZING review!! Sharing your review with the team this morning was a great addition in kicking off our week. Even though your time with us has came to an end, please know that we are always a phone call or visit away if you should ever need us. Please stop by the leasing office to say "Hi" if you ever find yourself in the area. Take care and cheers to your new adventures. Sincerely, Jennifer Ratajczak, Community Manager

Updated Review

Current Resident 893017

Verified Resident • 2020 - 2021

4.2

8/11/2021

The staff have always been polite and professional at Elation; however, at times I feel that they've been a bit misleading or less than forthcoming with information. I understand that this is a business and sales have to be made, but true transparency is always appreciated and is what matters most to me when choosing where to live. I don't feel like the price I'm paying to live here is worth what I'm getting, but I'm stuck at the moment so I'll be here until I can move out. The apartment is beautiful and safe, I do make use of the amenities, and the maintenance staff are quick to respond to my requests, so I'm happy about that.

Property Manager Response

8/14/2021

Thank you for the review. I apologize that you feel as if you are not receiving true transparency within your conversations. I would love to invite you into the leasing office so we can speak in further detail. One of our many core values to is remain candid and honest with our residents at all times, so discussing where you feel we fell short on this is extremely important to us. I hope to speak with you soon. Jennifer Ratajczak, Community Manager

1 Previous

4/13/2021

Current Resident 929923

Verified Resident • 2021

4.3

7/21/2021

I transferred to a different apartment, but when I was living by the pool, the noise level was horrific. It was almost every day on weekdays and every single weekend from maybe 11am to midnight (people don't respect pool hours) most days of trespassers, people partying at the grill and pool, and loud bass music until I almost went insane and had to be medicated for stress and anxiety. You can confirm this with my doctor. It was such a horrible experience. I'm now in the back of the apartment and the noise level is much more manageable. The apartment needs to take care of trespassers - I had a security camera installed and there were people jumping over the gate to get in and out of the pool, even when it was chained (and most days it wasn't). The leasing office asked the courtesy officer to chain it every night at 10am, but most nights, he or she wouldn't even come. I know this, because I watched for it every night. The leasing staff is excellent though.

Property Manager Response

7/22/2021

Thank you again for taking the time to let us know how we did. I'm glad that the noise level has improved and we have taken your other concerns into consideration. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Current Resident 164461

Resident • 2020 - 2021

1.0

7/14/2021

Hay mucho moho y sucios los bilding y solo los pintan y vuelven y los rentan peto no quitan el moho no renten aqui es lo peor el peor mantenimiento la peor atencion de oficinas no se arrepientan les recomiendo olimpus

Property Manager Response

7/15/2021

Hi. Thank you for providing feedback about your experience. We would like the opportunity to speak to you further about your experience. Please reach out to the leasing office at 281-371-6700 at your earliest convenience. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 920611

Verified Resident • 2020 - 2021

3.5

6/24/2021

I enjoy the new appliances and up to date look and feel of the apartment. I hate that the walls are too thin. I can often hear my neighbors and smell cigarettes smoke next door. I also notified the main office of the lack of speed bumps for safety. Nothing has been done about it.

Property Manager Response

12/30/2021

Good morning and thank you for the feedback. One of the things that we strive for at Venterra communities is listening to our residents feedback. I am excited to announce that we will be installing speed bumps throughout the community. Since we have purchased the property we have been listening and writing down all of our residents amazing ideas and speed bumps have been approved. I cannot wait to see what other exciting and amazing things that will unfold. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 900026

Verified Resident • 2020 - 2021

4.5

5/4/2021

Great community, clean, friendly and safe. I would definitely recommend this community for a younger individual or a young couple. I have enjoyed living here so far. Only thing is that is not appealing is the residence not cleaning up after their dog.

Property Manager Response

5/7/2021

Thank you for taking the time to leave us a review. We love that you would recommend our community. We hope to see you at our next resident event. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 889252

Verified Resident • 2020 - 2021

3.5

4/3/2021

Good last year this one not at all, the management must punish the residents that no colaborare with the cleaning (trash bags and pet pooh) , the pool is my favorite part and the apartment inside. Just keep clean the pool area and halls.

Property Manager Response

4/30/2021

Thank you for the feedback. We will address your concerns with our maintenance team. Pool season is just around the corner and we hope to see you out by one of your favorite community amenities. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 885602

Verified Resident • 2020 - 2021

3.7

3/19/2021

Complex is brand new. They have hardwood linoleum floors, tile floors, marble countertops, and new appliances. I think that its a good place to live. I definitely think there are some improvements that can be made but overall its a good safe place to live.

Property Manager Response

4/30/2021

Thank you for your feedback. We love to hear that you are happy that you have made Elation at Grandway West your new home. We love feedback and are always looking for ways to improve our residents living experience. Please stop by the leasing office anytime so we can discuss your suggestions. I hope to hear from you soon. Kind Regards, Jennifer Ratajczak, Community Manager

Current Resident 881850

Verified Resident • 2020 - 2021

1.0

3/11/2021

jamas recomnedaria este lugar, desdes su departamento de oficinas como el departamento de oficinas no es de un trabajo justo ni responsable. desde hace mucho timepo hemoa tenido muchas dificulpades en cuanto a manteniminto y nadie responde.

Property Manager Response

4/30/2021

Gracias por los comentarios. Me gustar a tener la oportunidad de hablar con usted m s acerca de sus inquietudes de mantenimiento. Ponte en contacto con la oficina de arrendamiento al 281.371.6700 o puede ser contactado por correo electr nico en jratajczak@venterraliving.com para que podamos programar una cita para analizar m s a fondo esta situaci n. Gracias. Jennifer Ratajczak, Community Manager

Current Resident 879313

Verified Resident • 2020 - 2021

5.0

3/5/2021

Great community for singles and families and very upscale for most adults looking for a new community. I enjoy going to the pool and walking around the community. Very clean spaces throughout the complex

Property Manager Response

4/30/2021

Thank you for your kind words and 5 star rating! We enjoy having you as our newest resident. Please do not hesitate to reach out to the office if there is anything we can ever assist you with. Sincerely, Jennifer Ratajczak, Community Manager

Current Resident 902887

Resident • 2020 - 2021

2.8

3/4/2021

Everyone at the front is rude. We use to have a different management and they were fantastic but this management makes me never want to ask any questions. Every time I call they have attitudes. I will only speak to one person up there because he has been there from the old management. Venterra living needs to send nicer people over here.

Property Manager Response

4/30/2021

We apologize that your experience with the new management company has been less than ideal. I would like to invite you into the leasing office so we can discuss this situation further. Please reach out to me directly at 281.371.6700 or by email at jratajczak@venterraliving.com so we can schedule a time to speak. I look forward to hearing from you soon. Sincerely, Jennifer Ratajczak, Community Manager

Floor Plans & Pricing

All (6)
1 Bed (3)
2 Beds (3)

1 Bedroom

15 Available Units

1 Bed, 1 Bath | 849 sq. ft.

$1,458

See Floor Plan Details

15 Available Units

1 Bed, 1 Bath | 671 sq. ft.

$1,139 - $1,229

See Floor Plan Details

15 Available Units

1 Bed, 1 Bath | 744 sq. ft.

$1,185 - $1,421

See Floor Plan Details

2 Bedrooms

8 Available Units

2 Beds, 2 Baths | 1,100 sq. ft.

$1,940

See Floor Plan Details

5 Available Units

2 Beds, 2 Baths | 1,072 sq. ft.

$1,465 - $1,772

See Floor Plan Details

5 Available Units

2 Beds, 2 Baths | 1,116 sq. ft.

$1,620 - $1,952

See Floor Plan Details

Disclaimer: Special, prices and availabilities subject to change.

epIQ Ratings

What is epIQ?

The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

epIQ Report Card

In partnership with SatisFacts™

Community epIQ Grade

Renter Ratings

Review Ratings (from 17 reviews)

Noise

4.2

Grounds

4.6

Safety

4.0

Office Staff

4.6

Maintenance

4.7

Neighborhood

4.7

Survey Scores N/A

Review Count

B+

Number of reviews in the past 365 days

Manager’s Review Engagement

Percentage of reviews responded to

94.12%

Manager’s Review Reply Time

Average time to respond to reviews

21.82 days

Features & Amenities

Laundry

Washer/Dryer

Parking

Covered Parking
Garage

Pets

Cats Allowed
Deposit: $100. Fee: $300. Rent: $20. Pet Limit: 3. Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees.
Less Info
More Info
Dogs Allowed
Deposit: $100. Fee: $300. Rent: $20. Restrictions: Breed restrictions apply. Please contact office.. Pet Limit: 3. Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees. Breed Restrictions Apply.
Less Info
More Info

Other

24-Hour Fitness Center
Air Conditioning
Autopay Discount
Balcony/Deck
Cat Friendly
Clubhouse
Community Center
Community Room with Wi-Fi
Covered Outdoor Lounge Area
Dishwasher
Dog Park
Large Dog Friendly
Mobile Payments Accepted
Outdoor Patio with Fire Pit
Pet Friendly Community- 3 Pets Welcome
Pet Wash Stations
Pool
Pool Table
Poolside Grilling Area
Recreation Area
Resident Car Care Center
Shuffle Board Table
Tanning Ledges
Touch Free Smart Package Lockers
Valet Trash Service
Yoga Studio

Show Less

Leasing

Live it. Love it. at Elation at Grandway West! Located in Katy, TX, our one and two bedroom apartment homes offer luxurious layouts, complete with quartz countertops, stainless steel appliances, garden tubs, halo-lit mirrors, SMART door locks, and much more. Elation at Grandway West offers fiber powered internet with speeds up to 1 Gbps in your apartment, Touch-Free SMARTPACKAGE Lockers, and Community Wide WiFi so you can stay connected at the swimming pool, at the bark park, or working out in the fitness center. Many of our floorplans also feature kitchen islands and double-sink vanities. Our residents love the swimming pool, 24-hour fitness and spin centers, courtyards, and grilling areas. For you pet lovers, we welcome up to three pets, with no weight limit, and your furry friends will love our on-site Bark Park! Elation at Grandway West is right off Franz Rd, seconds from Grand Parkway, offering easy access to get where you want to go. We are proud to be recognized as an Apartment Ratings Top Rated award recipient! Schedule a tour and check it out for yourself. You will experience a move-in so exceptional, we guarantee it. Live it. Love it. Guarantee.TM We are here for you and are available to take your call 24/7.

Show Less

Office Hours

Sunday: Closed
Monday - Friday: 10:00 AM - 06:00 PM
Saturday: 10:00 AM - 05:00 PM

This community is managed by

Venterra Realty Management

Communities

View All Communities

Questions & Answers (0)

Frequently Asked

How is Elation at Grandway West Rated?

Based on 123 number of votes by renters, Elation at Grandway West is currently rated 4.1 out of 5 stars.

How satisfied are residents with the upkeep and overall appearance of the grounds at Elation at Grandway West?

Elation at Grandway West is rated 4.6 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.

How effective was the maintenance team when resolving your problem?

Elation at Grandway West is rated 4.7 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.

What are noise levels like at Elation at Grandway West?

Elation at Grandway West is rated 4.2 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.

How safe is Elation at Grandway West?

Elation at Grandway West is rated 4 out of 5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.

How satisfied are residents with the neighborhood?

Elation at Grandway West is rated 4.7 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.

How satisfied are residents with the staff at Elation at Grandway West?

Elation at Grandway West is rated 4.6 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.

How often does management engage with reviews?

Managers have responded to 94.12% of their community reviews in the past year.

How quickly does management engage with reviews?

Managers have replied within 21.82 days to their community reviews in the past year.

Who manages Elation at Grandway West?

Venterra Realty Management

What is the pet policy at Elation at Grandway West?

Cats Allowed

Deposit: $100

Fee: $300

Rent: $20

Pet Limit: 3

Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees.

Dogs Allowed

Deposit: $100

Fee: $300

Rent: $20

Restrictions: Breed restrictions apply. Please contact office.

Pet Limit: 3

Comments: Venterra welcomes up to 3 pets. Charges listed are for one pet, please contact the office for additional pet fees. Breed Restrictions Apply.

What types of floor plans are available?

1 Bed, 1 Bath

2 Beds, 2 Baths

What is the move-in special?

Up to $750.00 off first full month's rent on select units .