The Preserve Scotts Addition
A-
A-
Award Winner
1310 Roseneath Rd, Richmond, VA 23230

4.6

(153 Reviews & Surveys)
$1,549 - $3,877/mo

Reviews

4.6 rating

103 total reviews

(

102 Verified

)

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Summarized by generative AI from text of customer reviews

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Current Resident 225542

Verified Resident 2015 - 2016

4.3

3/21/2016

Overall I have been very pleased while living at the Preserve. However, when I wanted to explore relocating I discovered that I was locked into a 13 month lease rather than a 12 month lease as had been communicated to me in my welcome letter and all other communication. While I believe the leasing office is working with me to find a replacement tenant, it is an oversight I would have rather avoided.

    Property Manager Response

    3/23/2016

    Good afternoon! Thank you taking the time so send us a review and provide valuable feedback. I'm so glad that you have enjoyed your time here at The Preserve! Thank you for communicating your lease issue to the office and we hope to work the situation out to your satisfaction. Again, thank you for the feedback!
    Review Author Icon

    Current Resident 222806

    Verified Resident 2016

    4.7

    3/9/2016

    The Preserve goes above and beyond to attract and maintain a great appearance. The staff are friendly and welcoming. The amenities are amazing and the neighborhood is up and coming. This seems like the place to be right now. The residents show their satisfaction!

      Property Manager Response

      3/9/2016

      Thank you for your review! I really appreciate you taking the time to provide valuable feedback. I'm so happy that you are enjoying the amenities and we agree that this is THE neighborhood to be in! Thank you for the compliment and please never hesitate to reach out to us so that we can continue to meet and exceed your expectations!
      Review Author Icon

      Current Resident 219799

      Verified Resident 2015 - 2016

      4.0

      2/24/2016

      Nice community overall. Sound issues not yet resolved and dog waste issues in common areas. Apartments are very roomy and well appointed. Lots of community activities. Utilities are very reasonable. Maintenance crew and office staff are excellent.

        Property Manager Response

        2/25/2016

        Thank you for your review! We sincerely value hearing from our residents as it helps us improve our service to you. We are super happy that you are enjoying the apartment features and community events. We are actively working with a new company to improve the appearance of the grounds by more aggressively removing pet waste, and I will provide updates through the spring. I would also love the chance to speak with you regarding the noise issues that you are experiencing, so please feel free to reach out to me at info@thepreserverva.com. Thank you!
        Review Author Icon

        Current Resident 216963

        Verified Resident 2015 - 2016

        5.0

        2/10/2016

        The Preserve has been nothing but accommodating. As a person in a wheelchair, there are a lot of things that I must consider when looking for an apartment and the Preserve took care of them all. I was able to get a first floor apartment that is completely accessible with roll up sinks and lower counters. They even modified the back parking lot to make it more accessible. The staff are always will to help and are great at responding in a timely manner. I definitely recommend this complex.

          Property Manager Response

          2/25/2016

          Thank you for your review and feedback! It is very helpful for us to hear from our residents so that we can ensure that we are meeting and exceeding your expectations. I appreciate you giving such great detail regarding your experience and please never hesitate to contact the office with any service needs. Thank you!
          Review Author Icon

          Current Resident 212914

          Verified Resident 2015 - 2016

          5.0

          1/23/2016

          I'm new but so far, so good! Beautiful energy efficient units, awesome amenities, friendly considerate community (I barely hear my neighbors), work orders done the same day, indoor bike racks, free parking, free wifi in the common areas, and bus to MCV is across the street (GRTC #6 Willow Lawn - Downtown). It really looks as good as it does in pictures. Things of note- no dogs over 60 lbs; there's only one poop bag station, it's not on my side of the building so tenants aren't cleaning up and neither is management; cable/internet is Amtech, Direct TV, or Comcast; there are no overhead ceiling lights or fans but they will install yours free; and the parking lot can be full on weekend nights. But if the staff live here, it's a good sign. I think I'm sticking around =)

            Property Manager Response

            2/25/2016

            Thank you so much for the review! We appreciate you taking the time to send us your feedback, and provide details to other potential residents! We are super excited that you are enjoying your new home and all of the features at The Preserve. We have taken into consideration all of the feedback regarding the pet stations and we now have 4 stations around the property! Thank you for mentioning the ceiling fans as well - we are definitely more than happy to install any type of overhead fixture that you provide. Please always feel free to send additional feedback so that we can continue to strive to provide you excellent service and thank you for being a valued resident!
            Review Author Icon

            Current Resident 212771

            Verified Resident 2015 - 2016

            4.5

            1/22/2016

            its been great, i really like the location and some of the facilities provided. the place is usually kept really neat and see more stuff coming. i've only stayed for six months and have no complaints. the staff has always been helpful and prompt in responding.

              Property Manager Response

              2/26/2016

              Thank you for the review! We appreciate you taking the time to provide feedback to us and other prospective renters. Please never hesitate to contact us with any service issues and we value your residency at The Preserve!
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              Current Resident 212599

              Verified Resident 2015 - 2016

              5.0

              7/6/2016

              The apartments are quiet, spotless and well-maintained. The leasing office staff Sarah and Kristina are simply AWESOME.I moved here while going through a divorce and it has been WONDERFUL. I would not hesitate to recommend The Preserve at Scott's Addition for anyone looking for an apartement home.

                Property Manager Response

                3/24/2016

                Thank you for the lovely review and valuable feedback! We are so pleased that you are enjoying your residency at The Preserve and hope that we can continue to provide top shelf customer service. Our door is always open so always feel free to let us know of any item(s) that need attention!
                Review Author Icon

                Current Resident 211995

                Verified Resident 2015 - 2016

                4.8

                1/19/2016

                I have recently moved into this apartment, and have had nothing but good experiences while staying here. Any issues that were experienced initially were quickly resolved by the maintenance staff, and all staff members have been courteous and friendly. I would highly recommend this apartment.

                  Review Author Icon

                  Current Resident 211301

                  Verified Resident 2015 - 2016

                  4.5

                  1/15/2016

                  The Preserve at Scott's Addition is a wonderful apartment location. I've enjoyed living here so far... the apartment layout, the location, the service from the property manager and office personnel is great... very friendly and anxious to be helpful... It is a noisy area, but I don't mind it... I like living in the city!

                    Review Author Icon

                    Current Resident 210643

                    Verified Resident 2015 - 2016

                    4.2

                    1/12/2016

                    I am very thankful to have found a home at the Preserve at Scott'sEdition the staff has been very courteous and helpful. I enjoy the many amenities, and the fact that it is close to many places and a bus line is good. Everybody is friendly and helpful

                      Floor Plans & Pricing

                      Studio

                      The Nickel

                      2 Available Units

                      Studio, 1 Bath | 507 sq. ft.

                      $1,549 - $3,043

                      See Floor Plan Details

                      1 Bedroom

                      Cola

                      3 Available Units

                      1 Bed, 1 Bath | 670 sq. ft.

                      $1,769 - $3,352

                      See Floor Plan Details

                      The Real Thing

                      2 Available Units

                      1 Bed, 1 Bath | 678 - 706 sq. ft.

                      $1,789 - $2,955

                      See Floor Plan Details

                      2 Bedrooms

                      The Crowd Pleaser

                      2 Available Units

                      2 Beds, 2 Baths | 1,011 sq. ft.

                      $2,200 - $3,727

                      See Floor Plan Details

                      The Captain

                      1 Available Unit

                      2 Beds, 2 Baths | 1,032 sq. ft.

                      $2,200 - $3,877

                      See Floor Plan Details

                      The Robinson

                      1 Available Unit

                      2 Beds, 2 Baths | 1,049 sq. ft.

                      $2,200 - $3,704

                      See Floor Plan Details

                      The Classic

                      1 Available Unit

                      2 Beds, 2 Baths | 1,066 sq. ft.

                      $2,200 - $3,658

                      See Floor Plan Details

                      The Hilltop

                      1 Available Unit

                      2 Beds, 2 Baths | 951 sq. ft.

                      $2,200 - $3,081

                      See Floor Plan Details

                      Zero

                      1 Available Unit

                      2 Beds, 2 Baths | 935 sq. ft.

                      $2,222 - $2,937

                      See Floor Plan Details

                      Oasis

                      1 Available Unit

                      2 Beds, 2 Baths | 1,065 sq. ft.

                      $2,372 - $3,502

                      See Floor Plan Details

                      Disclaimer: Special, prices and availabilities subject to change.

                      epIQ Ratings

                      What is epIQ?

                      The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                      epIQ Report Card

                      In partnership with SatisFacts™

                      Community epIQ Grade

                      A-
                      A-

                      Renter Ratings

                      A

                      Review Ratings (from 4 reviews)

                      Noise

                      4.3

                      Grounds

                      4.8

                      Safety

                      4.8

                      Office Staff

                      4.3

                      Maintenance

                      4.5

                      Neighborhood

                      5.0

                      Survey Scores (from 50 surveys)

                      Post-Tour Survey

                      4.8

                      Move-In Survey

                      4.6

                      Maintenance & Support Survey

                      4.8

                      Lease Renewal Survey

                      4.2

                      Review Count

                      B-

                      Number of reviews in the past 365 days

                      4

                      Manager’s Review Engagement

                      B+

                      Percentage of reviews responded to

                      75.00%

                      Manager’s Review Reply Time

                      A+

                      Average time to respond to reviews

                      0.5 days

                      Features & Amenities

                      Laundry
                      • Washer/Dryer
                      Parking
                      • Other
                      • Parking
                      Pets
                      • Dogs Allowed
                        Fee: $300. Rent: $40. Restrictions: We welcome 2 pets per apartment home. MAX weight of 55lbs. There is a non-refundable pet fee of $300 for the first pet and additional $100 non-refundable pet fee for the second pet. Monthly pet rent is $25 for the first pet and $15 for the second pet. Please call our leasing office for complete pet policy information.. Pet Limit: 2
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                      • Cats Allowed
                        Fee: $300. Rent: $40. Restrictions: We welcome 2 pets per apartment home. MAX weight of 55lbs. There is a non-refundable pet fee of $300 for the first pet and additional $100 non-refundable pet fee for the second pet. Monthly pet rent is $25 for the first pet and $15 for the second pet. Please call our leasing office for complete pet policy information.. Pet Limit: 2
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                      Other
                      • Air Conditioning
                      • Balcony/Deck
                      • Business Center
                      • Cat Friendly
                      • Controlled Access
                      • Dishwasher
                      • Fitness Center
                      • Hardwood Floors
                      • Large Dog Friendly
                      • On-site Personnel
                      • Pool/Hot Tub
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                      Leasing

                      The Preserve Scott's Addition is the joining of two buildings built decades apart, a true mix of historic architecture and modern design. The Found Building is the complete renovation of the historic Coca Cola Building. These top-of-the-line apartments retain all of their historic charms while providing residents with access to today's modern comforts. The second half of The Preserve is The Made Building, the new construction section. These apartments all have unique floor plans, great views, and a contemporary tone and feel. No matter where you choose to make your home, you'll have full access to some of the best amenities in the city, a saltwater pool and outdoor patio space, rooftop deck, a listening lounge, fitness center, club room, business lounge, and social club with resident events.
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                      Leasing Options

                        • Available months 3,4,5,6,7,8,9,10,11,12,13,14,15

                      Office Hours

                      • Sunday: Closed
                      • Monday - Friday: 09:00 AM - 06:00 PM
                      • Saturday: 10:00 AM - 05:00 PM
                      This community is managed by

                      SteelHead Management

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                      Questions & Answers (0)

                      Frequently Asked

                      How is The Preserve Scotts Addition Rated?
                      Based on 153 number of votes by renters, The Preserve Scotts Addition is currently rated 4.6 out of 5 stars.
                      How satisfied are residents with the upkeep and overall appearance of the grounds at The Preserve Scotts Addition?
                      The Preserve Scotts Addition is rated 4.8 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                      How effective was the maintenance team when resolving your problem?
                      The Preserve Scotts Addition is rated 4.5 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                      What are noise levels like at The Preserve Scotts Addition?
                      The Preserve Scotts Addition is rated 4.3 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                      How safe is The Preserve Scotts Addition?
                      The Preserve Scotts Addition is rated 4.8 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                      How satisfied are residents with the neighborhood?
                      The Preserve Scotts Addition is rated 5 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                      How satisfied are residents with the staff at The Preserve Scotts Addition?
                      The Preserve Scotts Addition is rated 4.3 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                      How often does management engage with reviews?
                      Managers have responded to 75% of their community reviews in the past year.
                      How quickly does management engage with reviews?
                      Managers have replied within 0.5 days to their community reviews in the past year.
                      Who manages The Preserve Scotts Addition?
                      SteelHead Management
                      What is the pet policy at The Preserve Scotts Addition?
                      Dogs Allowed
                      Fee: $300
                      Rent: $40
                      Restrictions: We welcome 2 pets per apartment home. MAX weight of 55lbs. There is a non-refundable pet fee of $300 for the first pet and additional $100 non-refundable pet fee for the second pet. Monthly pet rent is $25 for the first pet and $15 for the second pet. Please call our leasing office for complete pet policy information.
                      Pet Limit: 2
                      Cats Allowed
                      Fee: $300
                      Rent: $40
                      Restrictions: We welcome 2 pets per apartment home. MAX weight of 55lbs. There is a non-refundable pet fee of $300 for the first pet and additional $100 non-refundable pet fee for the second pet. Monthly pet rent is $25 for the first pet and $15 for the second pet. Please call our leasing office for complete pet policy information.
                      Pet Limit: 2
                      What types of floor plans are available?
                      1 Bed, 1 Bath
                      2 Beds, 2 Baths
                      Studio, 1 Bath

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                      Baths

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                      Under New Management

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                      The Preserve Scotts Addition is a 507 - 1,066 sq. ft. apartment in Richmond in zip code 23230. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $1,549 - $3,877. Nearby cities include North Chesterfield, Highland Springs, Henrico, Mechanicsville, Bon Air, Glen Allen, Sandston, Midlothian, Chesterfield, Ashland, Chester, Moseley, and Colonial Heights.