The Greentree Building
A
A
Award Winner
111 N High St, West Chester, PA 19380

4.3

(138 Reviews & Surveys)
$1,318 - $1,941/mo

Reviews

4.3 rating

108 total reviews

(

86 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Summarized by generative AI from text of customer reviews

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Review Author Icon

Current Resident 686959

Verified Resident 2019

4.7

8/28/2019

Friendly staff, quick maintenance. We live at the green tree building and it has been such a pleasant experience working with the staff through the move in process. The building and area is beautiful as are the amenities. We are thoroughly enjoying our new home.

    Property Manager Response

    8/30/2019

    Hello, Welcome and thank you for your five-star rating of The Greentree Building! We are thrilled to know that you love our beautiful community as well as well as our outstanding amenities. It's great to hear that our team members helped make your move-in go smoothly and they've been supportive and attentive to your needs! This positive attitude is what you can expect from everyone working in our community. Thank you for your residency!
    Review Author Icon

    Current Resident 685420

    Verified Resident 2019

    5.0

    8/25/2019

    It was a great move in. The location of where the apartment is is possibly the best part about it...it's so close to all of the bars and restaurants in town. Parking is pretty easy as well. You can find a spot a couple blocks away for free.

      Property Manager Response

      8/26/2019

      Welcome and thank you for your five-star rating of The Greentree Building! We are happy that your move into our community was a smooth one. We agree, our location is one of the best in the area. We are happy to hear that parking has not been an issue for you. We are always striving to provide the best community for all of our residents and we are happy it shows. Thank you for your residency!
      Review Author Icon

      Current Resident 711628

      Resident 2019

      4.8

      8/22/2019

      With its charm, history & beauty I am proud to call "The Greentree Building" home! It's perfect location gives residents the convenience of city living in proximity to the quiet quaint town of West Chester. We LOVE the atmosphere in and around The Greentree Building! It's in walking distance to EVERYTHING, but if one must travel outside the immediate area there is local transportation available as well! ***And BONUS ... those who keep The Greentree Building running efficiently- the leasing staff ,maintenance, & management are BY FAR THE KINDEST- MOST-HELPFUL, CARING KNOWLEDGEABLE,PROFESSIONAL, AND PERSONABLE group of individuals! Each have gone out of their way - in fact, they have gone over and beyond to ensure the safety and happiness of their residents. Job well done because we feel safe and valued as a resident at The Greentree Building!!!! The grounds, the building, the hallways , the laundry room, the lobby, the recreational room, the workout room,and the roof top terrace are all kept immaculate!!!! We have a GREAT community - all are kind and respectful of their neighbors as well! We will be residents at The Greentree Building for as long as they will have us! ... GREAT PLACE TO LIVE!!!!! FIVE STARS!

      Property Manager Response

      8/23/2019

      Thank you for this five-star review, Shelby! We're thrilled that you're happy living here at The Greentree Building. We appreciate all of your kind words, particularly about our customer service -- it's our pleasure to make sure our residents are happy and comfortable living in our community. As always, please let us know if you need anything!
      Review Author Icon

      Current Resident 677269

      Verified Resident 2019

      4.5

      8/12/2019

      My brief experience in this community has been very pleasant. Staff has accommodated our requests and the fellow community members have been extremely pleasant throughout the move in process in our experience.

        Property Manager Response

        8/13/2019

        It's wonderful to hear that your living experience here at The Greentree Building has been pleasant! We appreciate all of your praise as well as your five-star rating. We're proud of our customer service and we'll keep working to make our community an even better place to live!
        Review Author Icon

        Current Resident 658636

        Verified Resident 2019

        5.0

        6/30/2019

        Greentree's amenities alone are worth moving in for, not to mention the neighborhood and community. The building makes you feel like you're staying at a hotel, in the best way possible. Service requests are prompt and accurate. I would recommend living here to anyone who's looking for a community, not just a home.

          Review Author Icon

          Former Resident 534833

          Resident 2016 - 2019

          5.0

          5/17/2019

          The building is a great place to live! The location is amazing and the team is friendly and responds quickly. I had to move because my job relocated me, but I would fully suggest Greentree to friends and family.

            Review Author Icon

            Current Resident 547698

            Resident 2019

            1.0

            5/16/2019

            Avoid this place at all costs! I've lived in 6 different apartment buildings over the past 8 years and i've never had such a terrible experience. The community manager ------- is completely unwilling to work with the residents if you ever have an issue. Quite frankly, she is unfit for that position. She claims she is willing to work with you and then offers you nothing. The building reaks of cigarretes, you won't sleep past 7am due to all of the construction, and the maintenance crew will enter your apartment with less then 24 hours notice and then they'll give you a 9 hour window. They're basically saying that they will come and go as they please. I emailed ------- saying I didn't grant her access to my apartment because I wasn't given notice and she basically told me to F off. You've been warned.

              Review Author Icon

              Current Resident 622631

              Verified Resident 2019

              3.7

              4/2/2019

              The other tenants are nice. Melanie is very nice. I wish that maintenance would give me a heads up before coming. Some people prop the back door open so other people who don't live here can walk in. That's not cool, that's where the packages are and they could get stolen. Other then that it's good.

                Property Manager Response

                4/2/2019

                Thank you for sharing your kind review as a resident of The Greentree Building! We always love to hear about the sense of community and the support of our team. Our team is always here to make things right and we would love if you could notify our team when things like this happen. Thank you for reaching out and we look forward to exceeding your living expectations!
                Review Author Icon

                Current Resident 618503

                Verified Resident 2012 - 2019

                2.7

                3/22/2019

                Don't do it. Don't live here. There's always a problem or something that needs to be fixed and management has put barriers in between them and residents so getting in contact with them is near impossible. My rent goes up every year but they do zero improvements. Save yourself some frustration and go elsewhere.

                  Property Manager Response

                  3/22/2019

                  We appreciate your concerns and for letting us know about the opportunities you are experiencing. Our team is here to make things right, please email feedback@rentberger.com and we will address your concerns about what we can do to make your living experience exceptional!
                  Review Author Icon

                  Current Resident 618170

                  Verified Resident 2019

                  3.0

                  3/21/2019

                  The water pressure is really bad in the bathroom, in the tap. The renovation is poor. The heater makes noise (hiss and swish), it is not loud but still noise. The windows let a lot of cold air to go thru them.

                    Property Manager Response

                    3/22/2019

                    Thank you for sharing your feedback as a resident of The Greentree Building and we are so sorry to hear you are not satisfied with some things in your home. Please email feedback@rentberger.com and we will be more than happy to speak with you about what we can do to make things right!
                    Review Author Icon

                    Current Resident 584945

                    Verified Resident 2018

                    5.0

                    12/19/2018

                    Nice apartment, great location. Quick response to service request. Very quick to pick up rubbish. Nice communal room and gym area. Has been very quiet so far, which is good. Great views of downtown West Chester from windows.

                      Review Author Icon

                      Current Resident 583874

                      Verified Resident 2018

                      4.3

                      12/16/2018

                      Great gioririeieieieieieoeorororoeoeoeoeoeoeoeoeoeoeoeoeoeoeoeoek

                        Property Manager Response

                        12/17/2018

                        Thank you for sharing your feedback as a resident of The Greentree Building! We always love to hear positive feedback and when our residents are pleased with their living experience. We look forward to having you as a resident for a long time!
                        Review Author Icon

                        Current Resident 581107

                        Verified Resident 2018 - 2020

                        3.2

                        6/28/2020

                        Love my unit, Unfortunately, extremely Disappointed in the lack of cleaning in the building. Carpets are stained with dog urine, the noise level of inconsiderate tenants, the constant door slamming is a bit unbearable.

                          Property Manager Response

                          1/26/2022

                          Thank you for sharing your review as a resident of The Greentree Building! We greatly appreciate the feedback as it lets us know where we can improve.
                          Review Author Icon

                          Current Resident 328181

                          Resident 2017 - 2018

                          1.3

                          9/24/2018

                          THE BUILDING IS FULL OF ROACHES. Management will try to blame you for having roaches in your unit even though its not your fault. The lease states they are not liable if you have a pest problem; they have not been able to rid the building of roaches and it is disgusting.

                            Property Manager Response

                            9/28/2018

                            We are sorry to hear you are having some pest opportunities in your home as we are happy to assist with anything you need. Please email feedback@rentberger.com with your concerns and we will be happy to make things right. We look forward to hearing from you and resolving this issue!
                            Review Author Icon

                            Current Resident 538151

                            Verified Resident 2011 - 2018

                            1.0

                            9/5/2018

                            good up to a year ago we started seeing roaches in our apartment. ------- has been informed multiple times and nothing seems to be working. I also see them throughout the building too like the laundry room etc.

                              Property Manager Response

                              9/10/2018

                              We appreciate you taking the time to share your feedback and we are sorry to hear about your concerns with your home. Please email feedback@rentberger.com and we will be happy to address them and make things right!
                              Review Author Icon

                              Current Resident 532753

                              Verified Resident 2018

                              4.3

                              8/26/2018

                              Very nice apartment and great community with a lot of friendly people. I really enjoy it here for the most part. Only issue is the building has cockroaches which makes things a little annoying at times.

                                Property Manager Response

                                8/27/2018

                                We appreciate you taking the time to share your feedback and we are glad you enjoy your home here at The Greentree Building. We do offer pest control services for our residents, please email feedback@rentberger.com and we will be happy to assist!
                                Review Author Icon

                                Current Resident 525094

                                Verified Resident 2018

                                4.2

                                8/9/2018

                                Good so far, whenever I have issues the staff is quick to fix and help which is great. The apartment is a perfect location especially for someone who is new to the area. I'm currently happy with my choice.

                                  Property Manager Response

                                  8/13/2018

                                  We appreciate you taking the time to share your feedback as a resident of The Greentree Building! Nothing makes us happier than hearing the positive feedback of our residents. Please let us know if you need anything at all and thank you for choosing to call this community home!
                                  Review Author Icon

                                  Current Resident 521919

                                  Verified Resident 2018

                                  4.0

                                  8/2/2018

                                  Only been there a month, not a lot to share......................................................

                                    Property Manager Response

                                    8/3/2018

                                    Thank you for sharing your review and feedback. We look forward to more comments from you in the future and thank you for choosing to call The Greentree Building your home!
                                    Review Author Icon

                                    Lisa_D452

                                    Resident 2018

                                    1.7

                                    7/26/2018

                                    An email I recently sent to the landlord,: You have never been able to solve the roach problem. Before you took over, all apartments were treated every month and I never saw so much as a fly. along with that, there is a very loud hvac system outside my window that has never been rectified and which i was not warned of before moving in, I have had the ceiling come down three times - twice in this apartment and once in 4n - there are not even screens on the windows next to the elevators nor have there been for years so there are often flies, and even bees, in the hallway, the back stairs out of the building look like a crime scene, I have had to call 911 on a tenant beating his girlfriend, I have been woken up by drunken tenants more times than I can count, the outside door in the back is continually propped open, often by your contractors. There is more, but this is what comes to mind at the moment.

                                      Review Author Icon

                                      Current Resident 513554

                                      Verified Resident 2018

                                      5.0

                                      8/5/2018

                                      So far it has been a good experience with the exception of missing the exterminator several times I have had no issues. The leasing staff is very good at their job and are professional and courteous and all chances I've had to interact with the maintenance staff has also gone very well.

                                        Property Manager Response

                                        7/20/2018

                                        Thank you for sharing your kind words as a resident of The Greentree Building! We are so glad to hear our team has been nothing but helpful and friendly and that you enjoy your new home. Please let us know if you need anything at all and thank you for choosing to call this community your home!
                                        Review Author Icon

                                        Current Resident 507334

                                        Verified Resident 2018

                                        4.8

                                        7/1/2018

                                        Beside the excellent building location, Staff are great, quick response! Happy that I chose this community. Maintenance Crew respsonds quickly and gets the job done. Great place, great people, great team.

                                          Property Manager Response

                                          7/5/2018

                                          Thank you for taking the time to share your 5-star review as a resident of The Greentree Building! We love to hear positive feedback and our team loves what they do. Feel free to let us know if you need anything at all and thank you for choosing to call The Greentree Building your home!
                                          Review Author Icon

                                          Current Resident 454719

                                          Verified Resident 2018

                                          4.3

                                          2/28/2018

                                          Very nice building, old and has a lot of character. Very friendly staff and maintenance workers that are reliable. My only issue is the noise from the local businesses at night time, and roudy college kids but that's an issue that can't be resolved by the buildings company.

                                            Property Manager Response

                                            3/1/2018

                                            Thank you for sharing your kind review and recommendation! We are delighted to hear you enjoy the convenience of location and the surrounding area of West Chester. Our team loves what they do and we are glad when our residents can see that. Please let us know if you need anything at all and thank you for choosing to call The Greentree Building your home!
                                            Review Author Icon

                                            Current Resident 452535

                                            Verified Resident 2016 - 2018

                                            4.7

                                            2/12/2018

                                            Greentree is a pretty terrific place to live. All the common areas are kept meticulously clean and comfortable. Service requests are historically taken care of within two business days, and all of the on-staff employees are polite and friendly. The elevators are a bit slow, and the fact that slow elevators is the single greatest criticism I have to hand says quite a bit.

                                              Property Manager Response

                                              2/13/2018

                                              Thank you for sharing your 5-star review as a resident of The Greentree Building! We love to hear you enjoy the convenience of location, prompt service by our team members, and the friendliness of our team. Please let us know if there is anything we can do to exceed your living experience. Have a wonderful day!
                                              Review Author Icon

                                              Current Resident 388843

                                              Verified Resident 2017

                                              4.2

                                              8/27/2017

                                              I just moved to the West Chester area from Iowa. This community and location in the city seems like an ideal fit for me being a recent graduate from college. People seem very friendly and there is a lot of variety of places to eat, but also things to do throughout the city.

                                                Property Manager Response

                                                8/28/2017

                                                Thank you for taking the time to share your experience as a resident of The Greentree Building! We are so glad you have found your new home here in West Chester and you are enjoying the surrounding community. Please do not hesitate to let our team know if you need anything at all. Have a great day!
                                                Review Author Icon

                                                Current Resident 381810

                                                Verified Resident 2015 - 2018

                                                4.7

                                                4/15/2018

                                                I have lived in this apartment for almost 4 years now and it's been great. Berger realty is a great company to work with, everyone is super nice, and easy to get in contact with. Rent is a little high but it's in the middle of the borough so that's to be expected. Only thing I really don't like is that there's no free parking for residents. Other than that this is a perfect location.

                                                  Property Manager Response

                                                  10/17/2017

                                                  Thank you so much for your feedback and for sharing your 5-star review! We are so glad to hear our team has made your time here outstanding and that you are happy with your home. We value you as a resident and look forward to having you choose The Greentree Building year after year!

                                                  Floor Plans & Pricing

                                                  Studio

                                                  Studio

                                                  1 Available Unit

                                                  Studio, 1 Bath | 300 sq. ft.

                                                  $1,318 - $1,518

                                                  See Floor Plan Details

                                                  Studio Deluxe

                                                  1 Available Unit

                                                  Studio, 1 Bath | 350 sq. ft.

                                                  $1,379 - $1,579

                                                  See Floor Plan Details

                                                  1 Bedroom

                                                  1 Bedroom/1 Bathroom Standard

                                                  3 Available Units

                                                  1 Bed, 1 Bath | 500 sq. ft.

                                                  $1,628 - $1,828

                                                  See Floor Plan Details

                                                  1 Bedroom/1 Bathroom Junior

                                                  1 Available Unit

                                                  1 Bed, 1 Bath | 400 sq. ft.

                                                  $1,502 - $1,702

                                                  See Floor Plan Details

                                                  1 Bedroom/1 Bathroom Deluxe

                                                  1 Available Unit

                                                  1 Bed, 1 Bath | 600 sq. ft.

                                                  $1,741 - $1,941

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  2 Bedroom/1 Bathroom

                                                  2 Beds, 1 Bath | 650 sq. ft.

                                                  $1,889

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  A
                                                  A

                                                  Renter Ratings

                                                  A

                                                  Review Ratings (from 10 reviews)

                                                  Noise

                                                  4.0

                                                  Grounds

                                                  4.2

                                                  Safety

                                                  4.1

                                                  Office Staff

                                                  4.3

                                                  Maintenance

                                                  4.5

                                                  Neighborhood

                                                  4.9

                                                  Survey Scores (from 30 surveys)

                                                  Post-Tour Survey

                                                  4.8

                                                  Move-In Survey

                                                  4.1

                                                  Maintenance & Support Survey

                                                  4.6

                                                  Review Count

                                                  A+

                                                  Number of reviews in the past 365 days

                                                  10

                                                  Manager’s Review Engagement

                                                  A-

                                                  Percentage of reviews responded to

                                                  80.00%

                                                  Manager’s Review Reply Time

                                                  B

                                                  Average time to respond to reviews

                                                  22.6 days

                                                  Features & Amenities

                                                  Laundry
                                                  • Laundry Facilities
                                                  Parking
                                                  • *Additional Charges May Apply
                                                  Pets
                                                  • Dogs Allowed
                                                    Restrictions: Pit-Bull, Staffordshire Terrier, American Bulldog, Doberman Pinscher, Rottweiler, Chow, Siberian Huskey, Bull Mastiff, and any breed dog that is mixed with any of the listed breeds.. Pet Limit: 2
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                                                    More Info
                                                  • Cats Allowed
                                                    Pet Limit: 2
                                                    Less Info
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                                                  Other
                                                  • Cat Friendly
                                                  • Controlled Access
                                                  • Fitness Center
                                                  • Indoor Game Lounge
                                                  • Large Dog Friendly
                                                  • Located In The Heart Of Downtown West Chester
                                                  • On-site Personnel
                                                  • Premium Flooring
                                                  • Resident Lounge
                                                  • Right Outside Your Door - Boutiques, Restaurants, Bars & Cafes
                                                  • Roof-top Terrace
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                                                  Leasing

                                                  The leasing office can be found at the affiliated property Audubon Pointe, located at 615 Downingtown Pike, Unit A-203 West Chester, PA 19380<br /> <br /> Renting shouldn't be hard . We do things differently to provide you with an easy experience from the second you start searching for your new apartment, with features such as a security deposit alternative, 30-day move-in guarantee, no-fee transfer and move-out flexibility options, no weight limits on pets, 24/7 phone support, full quality move-in inspection, plus online applications, payments and service requests. Make your move to The Greentree Building today.
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 05:00 PM
                                                  • Saturday: 09:00 AM - 04:00 PM
                                                  This community is managed by

                                                  Berger Communities

                                                  A
                                                  A
                                                  Communities
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                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 04/07/2024
                                                  Q: Is the amount of rent posted for a two bedroom the total cost and divided between two renters?

                                                  Frequently Asked

                                                  How is The Greentree Building Rated?
                                                  Based on 138 number of votes by renters, The Greentree Building is currently rated 4.3 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at The Greentree Building?
                                                  The Greentree Building is rated 4.2 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                  How effective was the maintenance team when resolving your problem?
                                                  The Greentree Building is rated 4.5 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                  What are noise levels like at The Greentree Building?
                                                  The Greentree Building is rated 4 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                  How safe is The Greentree Building?
                                                  The Greentree Building is rated 4.1 out of 5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                  How satisfied are residents with the neighborhood?
                                                  The Greentree Building is rated 4.9 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  How satisfied are residents with the staff at The Greentree Building?
                                                  The Greentree Building is rated 4.3 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 80% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 22.6 days to their community reviews in the past year.
                                                  Who manages The Greentree Building?
                                                  Berger Communities
                                                  What is the pet policy at The Greentree Building?
                                                  Dogs Allowed
                                                  Restrictions: Pit-Bull, Staffordshire Terrier, American Bulldog, Doberman Pinscher, Rottweiler, Chow, Siberian Huskey, Bull Mastiff, and any breed dog that is mixed with any of the listed breeds.
                                                  Pet Limit: 2
                                                  Cats Allowed
                                                  Pet Limit: 2
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  Studio, 1 Bath

                                                  Contact Property

                                                  The Greentree Building

                                                  April 2026

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                                                  Under New Management

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                                                  The Greentree Building is a 300 - 650 sq. ft. apartment in West Chester in zip code 19380. This community has a 1 - 2 Beds, 1 Bath, and is for rent for $1,318 - $1,941. Nearby cities include Frazer, Malvern, Exton, Berwyn, Downingtown, Glen Mills, Chadds Ford, Paoli, Newtown Square, Thorndale, Media, Devon, and Aston.