A
A
Award Winner
995 Water Street, Jacksonville, FL 32202

4.3

(241 Reviews & Surveys)
$1,016/mo

Reviews

4.3 rating

177 total reviews

(

149 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

Trending topics in reviews

Summarized by generative AI from text of customer reviews

Sort:

  • Newest Activity
  • Recently Lived In
  • Review Rating
Review Author Icon

Current Resident 1252118

Verified Resident 2021 - 2024

3.8

5/19/2024

Yes I love being a tenant at lofts at Lavilla! It is a nice environment and the area is nice! I love my loft! It is cozy and comfy and clean! Accessibility to transportation, riverplace, downtown nice

    Property Manager Response

    5/20/2024

    Thank you for your review. We appreciate you as our resident. We would love to speak with you to discuss any issues and figure out how we can be 5 Stars for you!
    Review Author Icon

    Current Resident 1251268

    Verified Resident 2014 - 2024

    5.0

    5/14/2024

    It a good place to live at and rent is good price the people are friendly and nice and the management understand that the residence come first . They fix your problems in a timely manner And they understand that people have pets .

      Property Manager Response

      5/15/2024

      Thank you for sharing your feedback, your opinion means a lot to us! Please feel free to contact us personally if there is anything we can be of further assistance with.

      Updated Review

      Review Author Icon

      Current Resident 745857

      Verified Resident 2020 - 2024

      4.3

      5/6/2024

      The area is nice. The apartments sit right in front of the prime Osborn, it's so much to do. The office staff are amazing punctual, and friendly. I've been in the community going in 4 years. Other than a pool not being on the residence, lofts at lavilla could be your dream apartment.

        Property Manager Response

        5/9/2024

        Thank you for sharing this feedback, it truly means so much to us here. We are so happy that you are pleased. Feel free to let us know if you need anything and how we can be a 5 for you!
        Review Author Icon

        Current Resident 1248257

        Verified Resident 2022 - 2024

        2.8

        5/1/2024

        My introduction and initial meeting with former manager, Dani was great. It was that contact that encouraged me to select this community. What I expected and then unfortunately realized is the integrity of a signed lease agreement is not honored. From that point forward, my trust broke, I was disappointed and skeptical of any communications with management. I don't fault Dani. Her manager was the issue. Just as the current manager did more of the same, without regret or an apology.

          Property Manager Response

          5/1/2024

          I apologize that have had a less than enjoyable experience! We would love to speak with you personally to discuss this further, please contact the office via telephone at 904.791.3030 or personally by stopping by at your earliest convenience.
          Review Author Icon

          Current Resident 1244311

          Verified Resident 2020 - 2024

          1.5

          4/14/2024

          Office and maintenance needs to be more responsive and they should stop going up on rent if management has no interest in fixing problems in each apartment rent keep going up but maintenance work orders aren't even being resolved

            Property Manager Response

            4/14/2024

            We are so sorry that you have had a less than enjoyable experience so far! We would love to speak with you to discuss this further, please contact the office at your earliest convenience.
            Review Author Icon

            Current Resident 1235983

            Verified Resident 2024

            4.0

            3/18/2024

            Several appliances did not work upon move in, still awaiting the repairs. Presence of cockroaches seen throughout the apartment on move in day and continuously seen in the apartment. Apartment move in conditions did not meet my expectations due to things mentioned above.

              Property Manager Response

              3/29/2024

              Thank you for sharing this feedback. Please feel free to contact the office at your earliest convivence to discuss your issues further and let us know how we can be 5 Stars for you!
              Review Author Icon

              mccrearyt1

              ProspectVisited 2024

              5.0

              3/7/2024

              Great Experience with Management

              In this day in time, it is uncommon for a property manager to assist a prospective tenant with their application process. However, Melody exceeded my expectations by not only scheduling a convenient time for both of us but also diligently ensuring the accuracy of the information provided. I observed her interactions with other prospective tenants while I was present, and it was evident that this is not merely a job for her. Melody demonstrates a genuine passion for her role and possesses the skills and dedication to effectively assist others. I would like to express my appreciation to WRH for employing such exceptional staff at your establishment.

                Property Manager Response

                3/12/2024

                Thank you for the fantastic review, our team greatly appreciates your kind words and 5-Star rating.
                Review Author Icon

                Current Resident 1213237

                Verified Resident 2023 - 2024

                4.7

                1/1/2024

                Very quiet and spacious community, Security entrance nice view. Public transportation nearby groceries parks and schools. Easy application process and friendly staff. Great place for single or Ederly.

                Property Manager Response

                1/2/2024

                Thank you for sharing this feedback, it truly means so much to us here. We are so happy that you are pleased. Let us know if you need anything.

                Updated Review

                Review Author Icon

                Current Resident 1185811

                Verified Resident 2023

                5.0

                12/3/2023

                My experience so far has been great although the process of getting approved took a while it was worth the wait I have been satisfied with everything and I will be recommending them to others who are looking for great apartments

                  Property Manager Response

                  12/4/2023

                  Thank you for the 5 STAR review and the feedback. We are so happy that you are having such a good experience at our property. Please let us know if there is anything we can help you with in the future!
                  Review Author Icon

                  Prospective Resident 1201000

                  Verified ProspectVisited 2023

                  4.8

                  11/20/2023

                  Not living there yet but just by touring the facility it is very nice. From the gym, Internet cafe/ lounge, the view from any floor. Even the convenience of having a trash Shute on every floor. It's a great place to want to live.

                    Property Manager Response

                    11/20/2023

                    Thank you for your review and feedback. We are so happy that you are having such a great experience at our property. We look forward to having you in our community.
                    Review Author Icon

                    Prospective Resident 1195355

                    Verified ProspectVisited 2023

                    5.0

                    11/2/2023

                    Community was very presentable and clean . The staff was more than happy to answer my questions and concerns. The move in process was smooth and stress free. The always greet me by name and complete everything I need

                      Property Manager Response

                      11/3/2023

                      Thank you for your review and feedback. We are so happy that you are having such a great experience at our property. We look forward to having you in our community.
                      Review Author Icon

                      Prospective Resident 1194442

                      Verified ProspectVisited 2023

                      5.0

                      10/30/2023

                      Wondering great service informative looking forward to living in this beautiful community safe great location staff was wonderful helped me will be referring to friends and relatives moving to Jacksonville

                        Property Manager Response

                        10/31/2023

                        Thank you so much for your online review. We are happy to hear that you are having such a great experience. If there is anything we can help you with in the future please let us know!
                        Review Author Icon

                        Prospective Resident 1192919

                        Verified ProspectVisited 2023

                        4.3

                        10/25/2023

                        Great rent prices for this economy. The apartments look luxurious as well for the price. I toured a studio & one bedroom, they were both spacious with very big closets. So great if you have a lot of clothes. Also have washer & dryer in unit.

                          Property Manager Response

                          10/25/2023

                          Thank you for sharing this feedback, it truly means so much to us here. We are so happy that you are pleased. Let us know if you need anything.
                          Review Author Icon

                          Prospective Resident 1192797

                          Verified ProspectVisited 2023

                          4.0

                          10/24/2023

                          Everything was very professional I don't think it needs to be two different application fees at the apartment is leased by the same management when filling out an application you should have the option of choosing what apartment you want to live in for example, when you fill out an application for the life of Jefferson Station and Lofts Of LaVilla it should be on the same application and let you pick which one you want to live in not do a separate application fee $185 apiece is a bit much

                            Property Manager Response

                            10/25/2023

                            Thank you SO much for your positive review!! We more than appreciate it. Please let us know if there is anything we can help you with in the future!
                            Review Author Icon

                            Prospective Resident 1191982

                            Verified ProspectVisited 2023

                            5.0

                            10/22/2023

                            I had a very enjoyable visit at the Lofts at LaVila was a great experience. The agent Mackenzie was warm and inviting. She was very knowledgeable and answered all my questions sufficiently. I look forward to becoming a future resident.

                            Property Manager Response

                            10/23/2023

                            Thank you for sharing this feedback, it truly means so much to us here. We are so happy that you are pleased. Feel free to let us know if you need anything.
                            Review Author Icon

                            Current Resident 1167350

                            Verified Resident 2019 - 2023

                            5.0

                            8/6/2023

                            Awesome experience. Management instantly responds to all concerns and wants. The Lofts is a well-balanced location in the Urban Core. Great transportation hub. Below crime average. Limited entertainment and small business development.

                              Property Manager Response

                              8/9/2023

                              Thank you for your review and feedback. We are so happy that you are having such a great experience at our property. Please let us know if there is anything we can do to make your stay here even better.

                              Updated Review

                              Review Author Icon

                              Current Resident 1084782

                              Verified Resident 2017 - 2023

                              2.3

                              6/20/2023

                              Office staff is bare. I used to always see office staff patrolling the complex. I haven't seen a single person in some months. Assigned parking is never reinforced. Garbage chutes are not used properly.

                                Property Manager Response

                                6/22/2023

                                Thank you for your review and feedback. We hear your concerns and will be paying closer attention to this issue. Please let us know if there is anything we can do to make your stay here even better.

                                Updated Review

                                Review Author Icon

                                Current Resident 1045650

                                Verified Resident 2021 - 2023

                                4.7

                                5/24/2023

                                Lofts at Lavilla is a Wonderful place to live. Office Staff, Maintenance are kind, prompt, coutoues and professional. The downtown location is great and easy to get around with JTA, Skyway, walkin etc

                                  Property Manager Response

                                  5/26/2023

                                  Thank you for taking the time to give us the great review!! We are pleased that you are enjoying your home. Have a Super Day!
                                  Review Author Icon

                                  Current Resident 1142947

                                  Verified Resident 2022 - 2023

                                  4.8

                                  5/21/2023

                                  The experience has been good overall. Any problems that I have is being worked on or has already been handled. I am happy to live in a community with a good up keep and mostly safe and quiet. I look forward to renewing my lease.

                                    Property Manager Response

                                    5/22/2023

                                    Thank you for the nice review. We are very glad you are enjoying your new home.
                                    Review Author Icon

                                    Current Resident 1135995

                                    Verified Resident 2023

                                    1.8

                                    4/30/2023

                                    Well it started on the wrong foot and has gotten worse, was told microwave works by manager when I moved in but could not heat up water or leftover pizza told maintenance person that it wasn't working talked to office and told again now they say it's fixed but can't heat up water for tea

                                      Property Manager Response

                                      4/30/2023

                                      I am sorry to hear that you are disappointed in your experience. It is our primary goal to provide our residents with the best possible experience. We would like the opportunity to correct these issues and work toward finding a resolution. Please contact the office at your earliest convenience. I would like to set aside sometime to meet with you and address your concerns. Thank you.

                                      Updated Review

                                      Review Author Icon

                                      Current Resident 722460

                                      Verified Resident 2018 - 2023

                                      4.7

                                      3/20/2023

                                      my daughter and her roommate really enjoy living here, need more groceries store, they don't like when someone park in their parking space, it's a problem when my mom comes to visit us ,we really enjoy living here!

                                        Property Manager Response

                                        3/20/2023

                                        Thank you for the nice review. We are very glad your daughter and roommate are enjoying their new home.
                                        Review Author Icon

                                        Current Resident 1087132

                                        Verified Resident 2022

                                        4.7

                                        11/20/2022

                                        I have enjoyed my experience in this community. I was provided all the information I needed before moving in by staff. The leasing and move in process was very smooth and easy. The apartment is very clean and up to date.

                                          Property Manager Response

                                          11/21/2022

                                          Thank you for the nice reviews. We appreciate you as our resident. If there is anything we can help you with in the future please let us know!
                                          Review Author Icon

                                          Current Resident 1074802

                                          Verified Resident 2022

                                          4.3

                                          10/12/2022

                                          Haven't seen any apartments for $790 a month that include new appliances, energy efficient lights, cheap utilities, and new/recently made cabinets. Definitely a steal for the price, I worry about nothing here. People may occasionally park in your spot, but I haven't had many inconveniences.

                                            Property Manager Response

                                            10/13/2022

                                            Thank you so much for your online review of Lofts at LaVilla. We are happy to hear that you are having such a great experience. If there is anything we can help you with in the future please let us know!

                                            Updated Review

                                            Review Author Icon

                                            Current Resident 1065315

                                            Verified Resident 2020 - 2022

                                            1.5

                                            9/11/2022

                                            Community is not keep up well at all. Originally moved here based off of location and how well the property was kept. The front office ladies were nice but they are no longer employed here so it's been down hill since

                                              Property Manager Response

                                              9/11/2022

                                              Thank you for your feedback. We strive to be the best we can be on a day-to-day basis and expect nothing less from our staff, so we apologize for your experience. Please let us know if there is ever anything we can do to make you feel even more at home.
                                              Review Author Icon

                                              Current Resident 1044374

                                              Verified Resident 2022

                                              4.7

                                              7/13/2022

                                              My experience at lofts at lavilla has been Amazing. The people here are friendly and make you feel comfortable living here. And Maintenance is great won't make you wait more than 2 Days. And they are very respectful

                                                Property Manager Response

                                                7/13/2022

                                                Thank you for the nice review, please let us know if there is anything we can do for you.

                                                Floor Plans & Pricing

                                                Studio

                                                Studio 476 Sq. Ft

                                                Studio, 1 Bath | 476 sq. ft.

                                                $1,016

                                                See Floor Plan Details

                                                1 Bedroom

                                                1 Bedroom | 1 Bathroom

                                                1 Bed, 1 Bath | 666 sq. ft.

                                                See Floor Plan Details

                                                2 Bedrooms

                                                2 Bedrooms | 2 Bathrooms

                                                2 Beds, 2 Baths | 948 sq. ft.

                                                See Floor Plan Details

                                                3 Bedrooms

                                                3 Bedroom | 2 Bathroom

                                                3 Beds, 2 Baths | 1,176 sq. ft.

                                                See Floor Plan Details

                                                Disclaimer: Special, prices and availabilities subject to change.

                                                epIQ Ratings

                                                What is epIQ?

                                                The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                epIQ Report Card

                                                In partnership with SatisFacts™

                                                Community epIQ Grade

                                                A
                                                A

                                                Renter Ratings

                                                A

                                                Review Ratings (from 20 reviews)

                                                Noise

                                                4.1

                                                Grounds

                                                4.2

                                                Safety

                                                3.7

                                                Office Staff

                                                4.5

                                                Maintenance

                                                4.4

                                                Neighborhood

                                                4.9

                                                Survey Scores (from 64 surveys)

                                                Post-Tour Survey

                                                4.9

                                                Move-In Survey

                                                5.0

                                                Maintenance & Support Survey

                                                4.6

                                                Lease Renewal Survey

                                                3.9

                                                Review Count

                                                A+

                                                Number of reviews in the past 365 days

                                                20

                                                Manager’s Review Engagement

                                                A+

                                                Percentage of reviews responded to

                                                100.00%

                                                Manager’s Review Reply Time

                                                A+

                                                Average time to respond to reviews

                                                0.95 days

                                                Features & Amenities

                                                Laundry
                                                • Washer/Dryer Rental Available
                                                Parking
                                                • None
                                                Pets
                                                • Dogs Allowed
                                                  Rent: $35. Comments: Animals Welcome *One-time animal fee and rent are per animal | Restrictions: Breed Restrictions Apply
                                                  Less Info
                                                  More Info
                                                • Cats Allowed
                                                  Rent: $35. Comments: Animals Welcome *One-time animal fee and rent are per animal | Restrictions: Breed Restrictions Apply
                                                  Less Info
                                                  More Info
                                                Other
                                                • 24-Hour Emergency Maintenance
                                                • Business Center
                                                • Clubhouse
                                                • Controlled Access
                                                • Elevator
                                                • Energy and Water Efficient Appliances
                                                • Fitness Center
                                                • Fully Equipped Kitchens
                                                • Group Exercise Classes
                                                • High-Speed Internet
                                                • Hospitality Area
                                                • Jacksonville Skyline Views Available
                                                • LEED Certification for a Green Living
                                                • Luxer® One Package System
                                                • Public Transportation
                                                • Shower and Tub Grab Bars Available
                                                • Smoke Free
                                                • Spacious Floor Plans
                                                • Storage Available
                                                • Updater Moving Partner
                                                • Walk In Closets
                                                Show Less
                                                Show More

                                                Leasing

                                                Come explore Lofts at LaVilla, an affordable community in the heart of Downtown Jacksonville. Our community, sleek design, and contemporary features were built with your comfort in mind. Our Downtown lofts offer a wide array of studio, one, two, and three-bedroom lofts. Each home is equipped with amenities that will reflect both functionality and practicality. Contemporary kitchens, stylish appliances, impressive floor plans, and spectacular views are just some of the amenities we are proud to feature in our homes. Lofts at LaVilla not only offers ideal in-home features, we also provide our residents with unmatched perks within our community. Enjoy a 24-hour fitness center and a resident lounge for relaxing. Controlled access entry, superb on-site maintenance and an accommodating animal friendly policy ensure the comfort of our residents. Why settle for less? Join us today and experience refined affordable Downtown Jacksonville apartment living!
                                                Show Less

                                                Leasing Options

                                                  • 11 months

                                                Office Hours

                                                • Sunday: Closed
                                                • Monday - Friday: 09:00 AM - 06:00 PM
                                                • Saturday: Closed
                                                This community is managed by

                                                WRH Realty Services LLC

                                                A+
                                                A+
                                                Communities
                                                53

                                                Questions & Answers (0)

                                                Frequently Asked

                                                How is Lofts at LaVilla Rated?
                                                Based on 241 number of votes by renters, Lofts at LaVilla is currently rated 4.3 out of 5 stars.
                                                How satisfied are residents with the upkeep and overall appearance of the grounds at Lofts at LaVilla?
                                                Lofts at LaVilla is rated 4.2 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                How effective was the maintenance team when resolving your problem?
                                                Lofts at LaVilla is rated 4.4 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                What are noise levels like at Lofts at LaVilla?
                                                Lofts at LaVilla is rated 4.1 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                How safe is Lofts at LaVilla?
                                                Lofts at LaVilla is rated 3.7 out of 5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                How satisfied are residents with the neighborhood?
                                                Lofts at LaVilla is rated 4.9 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                How satisfied are residents with the staff at Lofts at LaVilla?
                                                Lofts at LaVilla is rated 4.5 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                How often does management engage with reviews?
                                                Managers have responded to 100% of their community reviews in the past year.
                                                How quickly does management engage with reviews?
                                                Managers have replied within 0.95 days to their community reviews in the past year.
                                                Who manages Lofts at LaVilla?
                                                WRH Realty Services LLC
                                                What is the pet policy at Lofts at LaVilla?
                                                Dogs Allowed
                                                Rent: $35
                                                Comments: Animals Welcome *One-time animal fee and rent are per animal | Restrictions: Breed Restrictions Apply
                                                Cats Allowed
                                                Rent: $35
                                                Comments: Animals Welcome *One-time animal fee and rent are per animal | Restrictions: Breed Restrictions Apply
                                                What types of floor plans are available?
                                                1 Bed, 1 Bath
                                                2 Beds, 2 Baths
                                                3 Beds, 2 Baths
                                                Studio, 1 Bath

                                                Contact Property

                                                April 2026

                                                Sun
                                                Mon
                                                Tue
                                                Wed
                                                Thu
                                                Fri
                                                Sat
                                                1
                                                2
                                                3
                                                4
                                                5
                                                6
                                                7
                                                8
                                                9
                                                10
                                                11
                                                12
                                                13
                                                14
                                                15
                                                16
                                                17
                                                18
                                                19
                                                20
                                                21
                                                22
                                                23
                                                24
                                                25
                                                26
                                                27
                                                28
                                                29
                                                30
                                                Beds

                                                0

                                                Baths

                                                0

                                                Under New Management

                                                Claim your community to update listing information, capture leads, and respond to reviews!

                                                Lofts at LaVilla is a 476 - 1,176 sq. ft. apartment in Jacksonville in zip code 32202. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,016. Nearby cities include Orange Park, Neptune Beach, Atlantic Beach, Jacksonville Beach, Fleming Island, Saint Johns, Ponte Vedra Beach, Pointe Verda, Middleburg, Green Cove Springs, Baldwin, Callahan, and Yulee.

                                                Amenity

                                                Nearby Cities

                                                Nearby Neighborhoods

                                                Related Searches