A
A
Award Winner
995 Water Street, Jacksonville, FL 32202

4.3

(241 Reviews & Surveys)
$1,016/mo

Reviews

4.3 rating

177 total reviews

(

149 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Current Resident 537542

Verified Resident 2018

4.0

12/2/2018

Overall good, except for fire alarms ringing ear splittingly loudly at night due to people smoking in the hallways and setting off the smoke detectors. They also raised rent which I don't appreciate since this is supposed to be affordable housing and nothing has changed or improved to justify a rent increase.

Property Manager Response

12/13/2018

I am sorry to hear that you are disappointed in your experience. It is our primary goal to provide our residents with the best possible experience. We would like to the opportunity to correct these issues and work toward finding a resolution. Please contact the office at your earliest convenience. We look forward to speaking with you soon.
Review Author Icon

Current Resident 537541

Verified Resident 2017 - 2018

3.3

9/4/2018

Very nice besides the construction made poorly can hear everything when neighbors walk across the floors get complaints for walking around the house the floor construction isn't made properly & there is no pool but everything else is satisfying

    Property Manager Response

    9/4/2018

    Hello and thank you for your online review of Lofts at LaVilla. We are so happy that you are having a great experience at our property. Please let us know if there is anything you need in the future and we can get it taken care of for you. Thank you again and have a great day!
    Review Author Icon

    Current Resident 533015

    Verified Resident 2017 - 2019

    4.3

    2/18/2019

    Some residents are not respectful to the community. There's noise, trash thrown around, speeding in the parking lot, smoking in apartments and throwing cigarette butts on the ground. People not cleaning up their spills in the breezeways or in the elevator.

      Property Manager Response

      12/16/2020

      Hello and thank you for your feedback. We are happy to hear that you have had a great experience so far at Lofts at LaVilla and wanted to let you know if you ever need anything in the future to please reach out to the office so we can get it taken care of for you. Thanks so much and have a great day!
      Review Author Icon

      Current Resident 526484

      Verified Resident 2017 - 2020

      4.7

      1/19/2020

      Peace and Quiet Sam and Jen are very understanding, kind and humble Residence are very kind Neighbors have functions for residence...we all join together and have a good time The rental office is Always on time when there is a problem

      Property Manager Response

      7/15/2020

      Hello and thank you for your online review of Lofts at LaVilla. We are so happy that you are having such a great experience at out property. Please let us know if you need anything in the future and we can get it taken care of for you. Thank you again and have a great day! Thank you again for your review!
      Review Author Icon

      Current Resident 526475

      Verified Resident 2017 - 2019

      3.0

      8/13/2019

      At first it was very nice and quiet but as time went on the quality has changed (residents) not the staff but the up keep of the halls are not worth the money because of smokers the alarm is always going off and I have to inhale marijuana through the vents constantly. Now there are people fighting in the halls at night.

        Property Manager Response

        12/16/2020

        Hello and thank you for your feedback. We are happy to hear that you have had a great experience so far at Lofts at LaVilla and wanted to let you know that if you ever need anything in the future to please reach out to the office so we can get it taken care of for you. Thanks so much and have a great day!
        Review Author Icon

        Current Resident 520540

        Verified Resident 2017 - 2018

        4.2

        7/30/2018

        Easy access to the interstate,local venues and stores. Common areas are always clean and tidy. Helpful and amicable staff. Located on the quieter side of downtown;rush hour isn't really an issue. Best bang for buck in the area.

          Property Manager Response

          7/31/2018

          Hello and thank you for your online review of Lofts at LaVilla. We are so happy that you are having such a great experience at our property. Please let us know if there is anything you need in the future and we can get it taken care of for you. Thank you again and have a great day!
          Review Author Icon

          Current Resident 517615

          Verified Resident 2017 - 2018

          5.0

          7/23/2018

          I am enjoying living in this apratment. It is brand new apartment, so everything is very clean, maintenance staffs work very hard to make this apt stays nice and clean. I also love the location, it is in downtown, so I can go easily anywhere I like to.

            Property Manager Response

            7/24/2018

            Thank you for your feedback. We strive to be the best we can be on a day-to-day basis and expect nothing less from our staff. We are pleased to hear that you've had a great experience and hope that this continues to be the case for the remainder of your time at Lofts at LaVilla. Please let us know if there is anything we can do to make you feel even more at home.
            Review Author Icon

            Current Resident 516994

            Verified Resident 2017 - 2018

            4.8

            7/22/2018

            Nice, new, convenient apartment. Lofts at LaVilla has been a great home this past year. The location is the best thing about it, and price is a close second. I have outgrown the space or I would definitely stay another year.

              Property Manager Response

              7/23/2018

              Thank you for your feedback. We strive to be the best we can be on a day to day basis and expect nothing less from our staff. We are pleased to hear that you've had a great experience and hope that this continues to be the case for the remainder of your time at Lofts at LaVilla. Please let us know if there is ever anything we can do to make you feel even more at home.
              Review Author Icon

              Current Resident 516989

              Verified Resident 2017 - 2018

              4.3

              7/22/2018

              There's nothing better then being able to see the Jacksonville landing fireworks from your living room and only a 5 min drive to riverside moving to the lofts at lavilla was one of the best decisions I've ever made

                Property Manager Response

                7/23/2018

                Hello and thank you for your feedback. We are happy to hear that you have had a great experience so far at Lofts at LaVilla and wanted to let you know if you ever need anything in the future to please reach out to the office so we can get it taken care of for you. Thanks so much and have a great day>
                Review Author Icon

                Current Resident 516983

                Verified Resident 2018 - 2020

                5.0

                4/15/2020

                I love my apartment community! The staff is awesome and nice. The community is super quiet and calm. Very nice neighborhood to live in. Nothing extra, just quiet downtown living! Safe enough to exercise or enjoy a nice bike ride. I highly recommend.

                  Property Manager Response

                  7/13/2020

                  Thank you for your feedback. We are delighted to see that you are enjoying living at Lofts at LaVilla. We set very high standards for our performance and please note that I have passed your comments along to the team. Again, thank you for the great compliments and please continue to give us your feedback. We take all comments to heart and consider all resident feedback to be valuable tools for improvement. Again, thank you!
                  Review Author Icon

                  Current Resident 516982

                  Verified Resident 2017 - 2018

                  4.5

                  7/22/2018

                  The location is very convenient. The staff is great and the rent is reasonable. The security system is awesome, I feel safe. I would recommend you to stay at Lofts at Lavilla. Please talk to Jen, she is amazing.

                    Property Manager Response

                    7/23/2018

                    Hello and thank you for your online review of Lofts at LaVilla. We are so happy that you are having such a great experience at our property. Please let us know if there is anything you need in the future and we can get it taken care of for you. Thank you again and have a great day.
                    Review Author Icon

                    Current Resident 516980

                    Verified Resident 2018

                    4.8

                    7/22/2018

                    Lofts with Lavilla is everything I've wanted in a apartment. The amenities inside the apartment are upgraded. The staff is friendly and if I have a matience issue it never takes more than a week for my request to be met.This was my first apartment and it was everything I wanted and more.

                      Property Manager Response

                      7/23/2018

                      Hello and thank you for your feedback. We are happy to hear that you have had a great experience so far at Lofts at LaVilla and wanted to let you know if you ever need anything in the future to please reach out to the office so we can get it taken care of for you. Thank you so much and have a great day!
                      Review Author Icon

                      Current Resident 508381

                      Verified Resident 2018

                      4.7

                      7/3/2018

                      This is my first apartment, so encountering Jennifer and Samsirely in the Front Office was like being welcomed out of the rain into a safe place (literally). Their hospitality was First Class! Samsirely was very thorough throughout the entire application process and her follow-up got me from inquiry to keys to my apartment in days! Nelson in Maintenance is always present which makes me feel secure to know that all upkeep of the property not only is fixed but is clean and looks good. I have not met the rest of the staff, but those three makes the Lofts at LaVilla shine!

                        Property Manager Response

                        7/31/2018

                        Thank you for your feedback. We strive to be the best we can be on a day to day basis and expect nothing less from our staff. We are pleased to hear that you've had a great experience and hope that this continues to be the case for the remainder of your time at Lofts at LaVilla. Please let us know if there is ever anything we can do to make you fell even more at home.
                        Review Author Icon

                        Current Resident 507542

                        Verified Resident 2017 - 2018

                        4.2

                        7/1/2018

                        They are doing great job. I am really satisfied with their every effort to tackle the various problems that residents may have. They are courteous, kind, and friendly when they have to deal with the residents here.

                          Property Manager Response

                          7/9/2018

                          Hello and thank you for your online review of Lofts at LaVilla. We are so happy that you are having such a great experience at out property. Please le us know if there is anything you need in the future and we can get it taken care of for you. Thank you again and have a great day!
                          Review Author Icon

                          Current Resident 490344

                          Verified Resident 2018

                          2.7

                          5/21/2018

                          Not good. Since day one the lady whi has boyfreind living there screams yells continually which results in no sleep i am affected by it considerably and so is my dog i got shingles do to nerves. I have contacted Jennifer numerous times she sends letter to them. If it continues something has to be done

                            Property Manager Response

                            6/19/2018

                            I am sorry to hear that you are disappointed in your experience. It is our primary goal to provide our residents with the best possible experience. We would like the opportunity to correct these issues and work toward finding a resolution. Please contact the office at your earliest convenience. We look forward to speaking with you soon.
                            Review Author Icon

                            Current Resident 471309

                            Verified Resident 2017 - 2019

                            4.5

                            7/10/2019

                            Beautifully built, great staff! Great diversity in tenants. Jen is an amazing manager. Sam is always great also! The maintenance are always professional. The lounge is my favorite part of the place. I wish all the residents respected the property as much as the next...

                              Property Manager Response

                              12/16/2020

                              Thank you for your feedback. We strive to be the best we can be on a day to day basis and expect nothing less from out staff. We are pleased to hear that you've had a great experience and hope that this continues to be the case for the remainder of your time at Lofts at LaVilla. Please let us know if there is anything we can do to make you feel even more at home!
                              Review Author Icon

                              Howard290

                              ProspectVisited 2018

                              5.0

                              3/31/2018

                              I am in awe at how beautiful this building is! I love all the vivid colors! I stopped by and spoke with Sam, she was very helpful with giving me all the information I asked for! I like that the amenities are open 24 hours!

                                Property Manager Response

                                7/23/2018

                                Hello and thank you for your feedback. We are happy to hear that you have had a great experience so far at Lofts at LaVilla and wanted to let you know if you ever need anything in the future to please reach out to the office so we can get it taken care of for you. Thanks so much and have a great day.
                                Review Author Icon

                                Moulton24

                                ProspectVisited 2018

                                5.0

                                3/31/2018

                                I am so sad that nothing is available now! This place is awesome! I stoped by and the office staff was great with answering all of my questions! I will definitely be moving here as soon as something comes available!

                                  Property Manager Response

                                  7/23/2018

                                  Hello and thank you for your feedback. We are happy to hear that you have had a great experience so far at Lofts at LaVilla and wanted to let you know if you ever need anything in the future to please reach out to the office so we can get it taken care of for you. Thanks so much and have a great day.
                                  Review Author Icon

                                  Tylerwilliams88

                                  Resident 2018

                                  5.0

                                  3/31/2018

                                  I am so happy I made the move to downtown Jacksonville! I have all the conveniences I was looking for! Close to everything and there is always something to do! I love being so close to the landing and river walk! And the skyway is so convenient for during the day.

                                    Property Manager Response

                                    6/19/2018

                                    Thank you for your feedback. We strive to be the best we can be on a day to day basis and expect nothing less from out staff. We are pleased to hear that you've had a great experience and hope that this continues to be the case for the remainder of your time at Lofts at LaVilla. Please let us know if there is anything we can do to make you feel even more at home.
                                    Review Author Icon

                                    Tyther888

                                    Resident 2018

                                    5.0

                                    3/28/2018

                                    Living here is so great! Everything is so convenient, and there is so much to do here in the area! I’m never leaving! My experiences with the office have been wonderful and maintenance is always very helpful!

                                      Property Manager Response

                                      7/23/2018

                                      Hello and thank you for your online review of Lofts at LaVilla. We are so happy that you are having such a great experience at our property. Please let us know if there is anything you need in the future and we can get it taken care of for you. Thank you and have a great day!
                                      Review Author Icon

                                      Titan247

                                      Resident 2018

                                      5.0

                                      3/27/2018

                                      By far this is the greatest place in Jacksonville! I just like the new and clean look! It’s a great place, the staff is wonderful! Jen, Sam and Vadim are great! They always have smiling faces and are eager to help!

                                        Property Manager Response

                                        7/23/2018

                                        Hello and thank you for your feedback. We are happy to hear that you have had a great experience so far at Lofts at Lavilla and wanted to let you know if you ever need anything in the future to please reach out to the office so we can get it taken care of for you. Thanks so much and have a great day.
                                        Review Author Icon

                                        Javier_C288

                                        ProspectVisited 2018

                                        4.7

                                        3/27/2018

                                        The complex has a great location. The buildings and grounds seems to have a good maintenance. Nice landscaping, and very inviting environment. The personnel are very friendly and professional. I took a look of the studio, one and two bedrooms and they are beautiful, and the layout really nice.

                                          Property Manager Response

                                          7/23/2018

                                          Hello and thank you for your feedback. We are happy to hear that you have had a great experience so far at Lofts at LaVilla and wanted to let you know if you ever need anything in the future to please reach out to the office so we can get it taken care of for you. Thanks so much and have a great day!
                                          Review Author Icon

                                          david90

                                          Resident 2018

                                          5.0

                                          3/27/2018

                                          So far this place is wonderful! Maintenance is prompt and responds right away. The office is always very helpful and I love the gym it is the best! I also like the location it is so convient to everything!

                                            Property Manager Response

                                            7/23/2018

                                            Thank you for your feedback. We are delighted to see that you are enjoying living at Lofts at LaVilla. We set very high standards for our performance and please note that I have passed your comments along to the team. Again, thank you for the great compliments and please continue to give us your feedback. We take all comments to heart and consider all resident feedback to be valuable tools for improvement.
                                            Review Author Icon

                                            Newview

                                            Resident 2018

                                            5.0

                                            3/27/2018

                                            I love my new home! This building is absolutely beautiful! I love all the unit finishes and not having to pay a water bill, (what a savings)! I can’t believe how low my electric bills is too! This is the absolute best!

                                              Property Manager Response

                                              7/23/2018

                                              Hello and thank you for your online review of Lofts at LaVilla. We are so happy that you are having such a great experience at out property. Please let us know if there is anything you need in the future and we can get it taken care of for you. Thank you again and have a great day!
                                              Review Author Icon

                                              Harold4444

                                              Resident 2018

                                              5.0

                                              3/26/2018

                                              I love it here! There is such a warmth from everyone! The staff is very helpful and always warm and friendly! These are things you don’t find at other communities. I look forward to living here for a long time!

                                                Property Manager Response

                                                6/19/2018

                                                Thank you for your feedback. We strive to be the best we can be on a day to day basis and expect nothing less from out staff. We are pleased to hear that you've had a great experience and hope that this continues to be the case for the remainder of your time at Lofts at LaVilla. Please let us know if there is anything we can do to make you feel even more at home.

                                                Floor Plans & Pricing

                                                Studio

                                                Studio 476 Sq. Ft

                                                Studio, 1 Bath | 476 sq. ft.

                                                $1,016

                                                See Floor Plan Details

                                                1 Bedroom

                                                1 Bedroom | 1 Bathroom

                                                1 Bed, 1 Bath | 666 sq. ft.

                                                See Floor Plan Details

                                                2 Bedrooms

                                                2 Bedrooms | 2 Bathrooms

                                                2 Beds, 2 Baths | 948 sq. ft.

                                                See Floor Plan Details

                                                3 Bedrooms

                                                3 Bedroom | 2 Bathroom

                                                3 Beds, 2 Baths | 1,176 sq. ft.

                                                See Floor Plan Details

                                                Disclaimer: Special, prices and availabilities subject to change.

                                                epIQ Ratings

                                                What is epIQ?

                                                The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                epIQ Report Card

                                                In partnership with SatisFacts™

                                                Community epIQ Grade

                                                A
                                                A

                                                Renter Ratings

                                                A

                                                Review Ratings (from 20 reviews)

                                                Noise

                                                4.1

                                                Grounds

                                                4.2

                                                Safety

                                                3.7

                                                Office Staff

                                                4.5

                                                Maintenance

                                                4.4

                                                Neighborhood

                                                4.9

                                                Survey Scores (from 64 surveys)

                                                Post-Tour Survey

                                                4.9

                                                Move-In Survey

                                                5.0

                                                Maintenance & Support Survey

                                                4.6

                                                Lease Renewal Survey

                                                3.9

                                                Review Count

                                                A+

                                                Number of reviews in the past 365 days

                                                20

                                                Manager’s Review Engagement

                                                A+

                                                Percentage of reviews responded to

                                                95.00%

                                                Manager’s Review Reply Time

                                                A+

                                                Average time to respond to reviews

                                                0.9 days

                                                Features & Amenities

                                                Laundry
                                                • Washer/Dryer Rental Available
                                                Parking
                                                • None
                                                Pets
                                                • Dogs Allowed
                                                  Rent: $35. Comments: Animals Welcome *One-time animal fee and rent are per animal | Restrictions: Breed Restrictions Apply
                                                  Less Info
                                                  More Info
                                                • Cats Allowed
                                                  Rent: $35. Comments: Animals Welcome *One-time animal fee and rent are per animal | Restrictions: Breed Restrictions Apply
                                                  Less Info
                                                  More Info
                                                Other
                                                • 24-Hour Emergency Maintenance
                                                • Business Center
                                                • Clubhouse
                                                • Controlled Access
                                                • Elevator
                                                • Energy and Water Efficient Appliances
                                                • Fitness Center
                                                • Fully Equipped Kitchens
                                                • Group Exercise Classes
                                                • High-Speed Internet
                                                • Hospitality Area
                                                • Jacksonville Skyline Views Available
                                                • LEED Certification for a Green Living
                                                • Luxer® One Package System
                                                • Public Transportation
                                                • Shower and Tub Grab Bars Available
                                                • Smoke Free
                                                • Spacious Floor Plans
                                                • Storage Available
                                                • Updater Moving Partner
                                                • Walk In Closets
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                                                Leasing

                                                Come explore Lofts at LaVilla, an affordable community in the heart of Downtown Jacksonville. Our community, sleek design, and contemporary features were built with your comfort in mind. Our Downtown lofts offer a wide array of studio, one, two, and three-bedroom lofts. Each home is equipped with amenities that will reflect both functionality and practicality. Contemporary kitchens, stylish appliances, impressive floor plans, and spectacular views are just some of the amenities we are proud to feature in our homes. Lofts at LaVilla not only offers ideal in-home features, we also provide our residents with unmatched perks within our community. Enjoy a 24-hour fitness center and a resident lounge for relaxing. Controlled access entry, superb on-site maintenance and an accommodating animal friendly policy ensure the comfort of our residents. Why settle for less? Join us today and experience refined affordable Downtown Jacksonville apartment living!
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                                                Leasing Options

                                                  • 11 months

                                                Office Hours

                                                • Sunday: Closed
                                                • Monday - Friday: 09:00 AM - 06:00 PM
                                                • Saturday: Closed
                                                This community is managed by

                                                WRH Realty Services LLC

                                                A+
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                                                Communities
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                                                Questions & Answers (0)

                                                Frequently Asked

                                                How is Lofts at LaVilla Rated?
                                                Based on 241 number of votes by renters, Lofts at LaVilla is currently rated 4.3 out of 5 stars.
                                                How satisfied are residents with the upkeep and overall appearance of the grounds at Lofts at LaVilla?
                                                Lofts at LaVilla is rated 4.2 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                How effective was the maintenance team when resolving your problem?
                                                Lofts at LaVilla is rated 4.4 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                What are noise levels like at Lofts at LaVilla?
                                                Lofts at LaVilla is rated 4.1 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                How safe is Lofts at LaVilla?
                                                Lofts at LaVilla is rated 3.7 out of 5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                How satisfied are residents with the neighborhood?
                                                Lofts at LaVilla is rated 4.9 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                How satisfied are residents with the staff at Lofts at LaVilla?
                                                Lofts at LaVilla is rated 4.5 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                How often does management engage with reviews?
                                                Managers have responded to 95% of their community reviews in the past year.
                                                How quickly does management engage with reviews?
                                                Managers have replied within 0.9 days to their community reviews in the past year.
                                                Who manages Lofts at LaVilla?
                                                WRH Realty Services LLC
                                                What is the pet policy at Lofts at LaVilla?
                                                Dogs Allowed
                                                Rent: $35
                                                Comments: Animals Welcome *One-time animal fee and rent are per animal | Restrictions: Breed Restrictions Apply
                                                Cats Allowed
                                                Rent: $35
                                                Comments: Animals Welcome *One-time animal fee and rent are per animal | Restrictions: Breed Restrictions Apply
                                                What types of floor plans are available?
                                                1 Bed, 1 Bath
                                                2 Beds, 2 Baths
                                                3 Beds, 2 Baths
                                                Studio, 1 Bath

                                                Contact Property

                                                April 2026

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                                                Baths

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                                                Under New Management

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                                                Lofts at LaVilla is a 476 - 1,176 sq. ft. apartment in Jacksonville in zip code 32202. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,016. Nearby cities include Orange Park, Neptune Beach, Atlantic Beach, Jacksonville Beach, Fleming Island, Saint Johns, Ponte Vedra Beach, Pointe Verda, Middleburg, Green Cove Springs, Baldwin, Callahan, and Yulee.

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