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Award Winner
995 Water Street, Jacksonville, FL 32202

4.3

(241 Reviews & Surveys)
$1,016/mo

Reviews

4.3 rating

177 total reviews

(

149 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Current Resident 1039914

Verified Resident 2017 - 2022

2.8

6/27/2022

Blessed to be here but I'm compelled to give small warning. apartment living in downtown area can be quite noisy(common sense right?). Most often its the snare drum ceilings that amplify your neihbors footsteps to stomps. Events disturbing you right outside your door. Buses, trains, cars driving by blasting personal noise. Invest in ear plugs is my advice. People can't read or ignore no parking signs. People Prop open doors in as soon as the staff leaves for the day . This defeats supposed to be a secure building. Lock your cars. Cameras are installed in the covered parking area but dont depend on them much. Is what I've learned. You need a police report for any access to them. For each and every occurrence. Positives: It's s new modern complex with amenities area on 1st floor. Walking distance to Riverwalk(love it), free musuc events /to dining& shopping center and new Greyhound bus station. The maintenance staff does attempt to address work orders promptly props to Vadim and Nelson. With the Skyrocketing rents I would be hard pressed to do better. Office staff is scarce but try to help when available. Props to Rebecca, hope you are happy at your new job. I am possibly asking for too much because the rent is cheaper than most. No matter the cost you want to feel safe at home.

    Property Manager Response

    6/28/2022

    Thank you for your online review of Lofts at LaVilla. Please call the office at 904-791-3030 so we may address the items you have listed.

    Updated Review

    Review Author Icon

    Current Resident 1028812

    Verified Resident 2021 - 2022

    5.0

    5/23/2022

    My wife and I moved here about a year ago and it's been an absolute blessing. Great staff that really cares. Well kept and up to date facilities that offer a weight room and a great common area. Clean and beautiful apartments at a great price point. You will not find a better home for the price in downtown Jax. Love it here

      Property Manager Response

      5/24/2022

      Thank you for your kind words. We appreciate you as our resident. If there is anything we can help you with in the future please let us know!
      Review Author Icon

      Current Resident 288839

      Resident 2021 - 2022

      1.3

      5/10/2022

      ----- johns the property manager is very unprofessional and nasty

      ----- the manager is very rude and is always bullying her tenants. She excuses everyone of not following rules she acts like a dictator. I went in the office and over heard her speaking negatively about her ----- tenants being on section 8 and how loud and ------ they are. She doesn’t need her job at all

        Property Manager Response

        5/12/2022

        Your feedback is important to us. Please contact the office at 904-791-3030 or email us at Loftsatlavilla@wrhrealty.com to further discuss.
        Review Author Icon

        Kaylee_T

        Resident 2021 - 2022

        5.0

        4/3/2022

        Living at the lofts at Lavilla is such a great experience! Wonderful view, & leasing office staff & maintenance team. Ms. Rebekah is AWESOME! Every situation that was bought to her attention, she made sure it was addressed expeditiously. So grateful to be apart of a loving community.

          Property Manager Response

          4/4/2022

          Thank you for the 5 STAR review. We are so happy that you are having such a great experience at our property. Please let us know if there is anything we can do to make your stay here even better.

          Updated Review

          Review Author Icon

          Current Resident 669612

          Verified Resident 2017 - 2022

          3.8

          3/14/2022

          Quiet community. Staff is friendly & welcoming. Apartment is an ok size for the price. The only draw back for me is storage. I wish linen had its own storage space separate from the closet and there were more amenities within the complex.

            Property Manager Response

            3/14/2022

            Thank you for your feedback. We appreciate you as our resident. If there is anything we can help you with in the future please let us know!
            Review Author Icon

            Current Resident 1002948

            Verified Resident 2016 - 2022

            3.8

            3/1/2022

            It was awesome when I moved in still is just a few minor issues I don't like . It just don't seem the same when I moved in . Staff barely in office and anything shared in private with office staff I answered in public. I do appreciate them working with me during the hardest time of my life. I like it Herr I don't like that delivery lockers are outside and people can come off street and steal packages. It has happened. Too noisy in building .

              Property Manager Response

              3/3/2022

              We are so sorry that you have had a less than enjoyable experience so far! Please feel free to contact the office at your earliest convivence to discuss your issues further.
              Review Author Icon

              Current Resident 1000521

              Verified Resident 2021 - 2022

              2.8

              2/21/2022

              Amenities limited (no pool or no dog park). No security or security cameras. Have to a card (only given one) to get in and around the building. Utilities included. Limited to one parking spot. Visitor parking limited and on the outside of the building. Cheap Rent. Mailing system a tab bit complex but doable.

                Property Manager Response

                2/21/2022

                Thank you for your review, we strive hard to ensure our residents have the best possible experience . Please let us know if you need anything to make your home more comfortable
                Review Author Icon

                Current Resident 998469

                Verified Resident 2022

                5.0

                2/13/2022

                It is awesome! This is a great location and the rent is great. Staff awesome. The apartment is great!.....................................................

                  Property Manager Response

                  2/14/2022

                  Thank you for the 5 STAR review. We are so happy that you are having such a great experience at our property. Please let us know if there is anything we can do to make your stay here even better.
                  Review Author Icon

                  Current Resident 994101

                  Verified Resident 2021 - 2022

                  4.7

                  1/31/2022

                  Great staff and maintenance is awesome. They are willing to take the time to understand what your needs are to better assist me! I respect them because I've seen them exercise EXTREME patience with the younger, ignorant generations who doesn't want to comply with the rules of the building. Much respect and you're appreciated.

                    Property Manager Response

                    1/31/2022

                    Thank you for your review. We strive to provide excellent customer service and we are happy that you think so too. Please let us know if there is anything we can do to make your stay here even better.
                    Review Author Icon

                    Current Resident 993980

                    Verified Resident 2018 - 2022

                    5.0

                    1/30/2022

                    Great apartment and location! This apartment community has a nice homey feel. The apartments are a little small but the kitchens are great. The bathroom is large and have ample storage. Just remember location, location, location. Most apartments have good views.

                      Property Manager Response

                      1/31/2022

                      Thank you for the 5 STAR review. We are so happy that you are having such a great experience at our property. Please let us know if there is anything we can do to make your stay here even better.
                      Review Author Icon

                      Current Resident 993973

                      Verified Resident 2020 - 2022

                      3.5

                      1/30/2022

                      I love the community but one particular person in the front office I don't care for.......................................?................

                        Property Manager Response

                        1/31/2022

                        We are so sorry that you have had a less than enjoyable experience so far! Please feel free to contact the office at your earliest convivence to discuss your issues further.
                        Review Author Icon

                        Packman06

                        ProspectVisited 2022

                        5.0

                        1/27/2022

                        The people are courteous and friendly! Not too far numerous restaurants and attractions. The apartment is nice and spacious. You can go for a run through downtown. It very beautiful at night as you walk around downtown. Come to Lofts at Lavilla!

                          Property Manager Response

                          1/31/2022

                          Thank you so much for your online review of Lofts at LaVilla. We are happy to hear that you are having such a great experience. If there is anything we can help you with in the future please let us know!
                          Review Author Icon

                          ReyX

                          Resident 2018 - 2021

                          5.0

                          10/28/2021

                          I normally don’t write reviews, however I got to give credit to the building managers and the maintenance staff, especially the maintenance staff every time I have a problem they come through right away and are always friendly and professional kudos. Five Star!

                            Property Manager Response

                            10/28/2021

                            Thank you so much for your review! We are so happy to know that you are having such a great experience. If there is anything we can help you with in the future please let us know!
                            Review Author Icon

                            Current Resident 644990

                            Resident 2021

                            5.0

                            10/12/2021

                            I moved in at LaVilla back in July. I love how close we are to all the highways. The Riverside Arts Market is within walking distance. Living in this community has been a positive experience. The staff from the Property Manager to maintenance have been fantastic. I love it here

                              Property Manager Response

                              10/12/2021

                              Hello and thank you for your online review of Lofts at LaVilla. We are so happy that you are having such a great experience at our property. please let us know if there is anything you need in the future and thank you for being a valued Resident.
                              Review Author Icon

                              Current Resident 959756

                              Verified Resident 2021

                              5.0

                              10/10/2021

                              Lofts of lavilla has great service and i love living here. It's very quiet and the are no problems here and no one can just get into your apartment and the office staff stays on top of everything 24/7

                                Property Manager Response

                                10/11/2021

                                Hello and thank you for your 5 star review. We are happy to hear that you have had a great experience so far at Lofts at LaVilla Apartments and wanted to let you know if you ever need anything in the future please reach out to the office so we can get it take care of for you. Thanks so much and have a great day.
                                Review Author Icon

                                Current Resident 357062

                                Resident 2018 - 2021

                                3.5

                                9/30/2021

                                Overall this apartment complex is nicer than most. It’s also a pretty small community compared to other apartment complexes. Elevators seem to be down at least a few times a month, and that is a pain especially when you go grocery shopping. Resident parking is horrible, you get 1 parking spot per apartment. There is never street parking, then the office expects you to park over a block away near the bus station.

                                  Property Manager Response

                                  9/30/2021

                                  Thank you for your feedback. It is very important to us that our residents are completely statisfied at Lofts at LaVilla. Please contact the office at your earliest convience to set up a meeting so we can discuss the items you mentioned in your review. Thank you and we look forward to speaking with you very soon.
                                  Review Author Icon

                                  Current Resident 952852

                                  Verified Resident 2021

                                  3.7

                                  9/29/2021

                                  Overall I have had a good experience. The maintenance staff is on top of any issue. Everybody has been very pleasant. The apartments are nicely kept. The only downside is the elevator sometimes is not working.

                                    Property Manager Response

                                    9/29/2021

                                    Thank you very much for taking the time to review Lofts at LaVilla Apartments. Your input and the feed back from all of our Residents is vitally inportant to us and we will always want expectations to be met. We would like to speak with you regarding the issue you addressed in your review. Please contact the Leasing office and we will be more than happy to schedule and appointment to speak with you and resolve any issues. We look forward to speaking with you soon.
                                    Review Author Icon

                                    Antonio_R506

                                    Resident 2021

                                    5.0

                                    9/24/2021

                                    This is truly the best experience I've had living in a downtown. My job has me move to different cities every couple year and if I could choose a permanent location Lofts at Lavilla with Ms Johns as my leasing manager would be my only choice!!

                                      Property Manager Response

                                      9/27/2021

                                      Thank you for your wonderful 5 star review. We strive to be the besdt we can be on a day-to-day basis and expect nothing less from our staff. We are pleased to hear that you have had a great experience and hope that this continues to be the case for the remainder of your time at Lofts at LaVailla Apartment Homes. Please let us know if there is anything we can do to make you feel even more at home.
                                      Review Author Icon

                                      Prospective Resident 173511

                                      ProspectVisited 2021

                                      5.0

                                      9/15/2021

                                      I visited Lofts at Lavilla and I must say I am excited to be on the wait list. I have been trying to get in for a while now. The place looks great and staff was so friendly even the residents that I saw was nice.

                                        Property Manager Response

                                        9/17/2021

                                        Thank you for your 5 star review, we appreciate your feedback. We look forward to having you as a long time Resident at Lofts at LaVilla, if there is anything you need we are happy to help.

                                        Updated Review

                                        Review Author Icon

                                        Current Resident 691836

                                        Verified Resident 2018 - 2021

                                        2.5

                                        9/7/2021

                                        Proper additional parking for residents guest should have been made next to the building considering being dwtn. It has its pros and cons like any other community. I have had more cons then anything..

                                          Property Manager Response

                                          9/7/2021

                                          Thank you for taking the time to review our property. Your input, and the feedback is vitally important to us and we always want to meet expectations. Please contact the Leasing Office ans we will be more than happty to schedule an appointment with you to discuss the guest parking.

                                          Updated Review

                                          Review Author Icon

                                          Current Resident 539076

                                          Verified Resident 2018 - 2021

                                          5.0

                                          9/7/2021

                                          A nice apartment in downtown area , which it is a convenient location for everything such as transportation, groceries and markets. It's a safe and nice neighborhood . I like how the apartment office works, they respond quick to any maintenance. The only thing no security personnel in that apartment sometimes homeless people go to the lobby.

                                            Property Manager Response

                                            9/7/2021

                                            Thank you for your five star review. We are delighted to see that you are enjoying living at Lofts at LaVilla apartments. Please let us know if there is anything you need in the future and we will be happy to help you. We do have a Courtesy Officer, if you are in need of his services please contact the leasing office at 904-791-3030 and just hit the prompt for him and he will call you back and be able to assist you with any concerns you may have.

                                            Updated Review

                                            Review Author Icon

                                            Current Resident 780668

                                            Verified Resident 2019 - 2021

                                            4.2

                                            5/24/2021

                                            The community is pretty nice. The maintenance staff are great and the office staff are friendly. Most of them anyway. They don't let packages be delivered to the office anymore so if your package goes missing, oh well. The cargo elevator is also broken pretty often. And don't ask to change parking spaces, you'll be ignored. Other than that the place is pretty nice. I'd recommend it.

                                              Property Manager Response

                                              5/24/2021

                                              Thank you for taking the time to for the review at Lofts at LaVilla Apartments. Your input, and the feedback from all of our Residents is vitally important to us and we always want expectations to be met. We would like to speak to you regarding the issues you have addressed in your review as soon as it convient for you. Please contact the office and we will be more than happy to shcedule an appointment to speak with you and resolve these issues. We look forward to speaking to you soon.
                                              Review Author Icon

                                              Current Resident 897151

                                              Verified Resident 2020 - 2021

                                              3.7

                                              4/25/2021

                                              Great location. Friendly staff. I've had issues with parking and neighbors upstairs by being inconsiderate at night hours. Overall, it's a nice looking apartment complex for a good price. Most neighbors are friendly. The gym could have an upgrade.

                                                Property Manager Response

                                                4/26/2021

                                                Hello and thank you for your review, we appreciate your feedback. We would like to speak with you regarding the issues you have addressed here as soon as its convient for you. Please contact the office and we will be more than happy to schedule an appointment to speak with you and resolve these issues. We look forward to speaking with you soon.

                                                Updated Review

                                                Review Author Icon

                                                Current Resident 487258

                                                Verified Resident 2018 - 2021

                                                4.0

                                                3/23/2021

                                                It's been great. Lovely place to live. Convenient to all major highways. Living downtown has been great. Don't have any problems living downtown. I would recommend everyone that is interested. Come downtown.

                                                  Property Manager Response

                                                  3/24/2021

                                                  Thank you so much for your online review of Lofts at LaVilla. We are happy to hear that you are having a great experience. If there is anything you need in the future please let us know!
                                                  Review Author Icon

                                                  Current Resident 858219

                                                  Verified Resident 2019 - 2020

                                                  3.3

                                                  12/29/2020

                                                  I loved these apartments when I first moved in, now it seems that there is no care of the upkeep. Cameras need be placed in stairwell and other places to ensure tenants safety and to also ensure that residents are not smoking and throwing trash everywhere

                                                    Property Manager Response

                                                    1/4/2021

                                                    Thank you for your online review of Lofts at LaVilla. Please call the office so we may more directly help you with your concerns. 904-791-3030

                                                    Floor Plans & Pricing

                                                    Studio

                                                    Studio 476 Sq. Ft

                                                    Studio, 1 Bath | 476 sq. ft.

                                                    $1,016

                                                    See Floor Plan Details

                                                    1 Bedroom

                                                    1 Bedroom | 1 Bathroom

                                                    1 Bed, 1 Bath | 666 sq. ft.

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    2 Bedrooms | 2 Bathrooms

                                                    2 Beds, 2 Baths | 948 sq. ft.

                                                    See Floor Plan Details

                                                    3 Bedrooms

                                                    3 Bedroom | 2 Bathroom

                                                    3 Beds, 2 Baths | 1,176 sq. ft.

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    A
                                                    A

                                                    Renter Ratings

                                                    A

                                                    Review Ratings (from 20 reviews)

                                                    Noise

                                                    4.1

                                                    Grounds

                                                    4.2

                                                    Safety

                                                    3.7

                                                    Office Staff

                                                    4.5

                                                    Maintenance

                                                    4.4

                                                    Neighborhood

                                                    4.9

                                                    Survey Scores (from 64 surveys)

                                                    Post-Tour Survey

                                                    4.9

                                                    Move-In Survey

                                                    5.0

                                                    Maintenance & Support Survey

                                                    4.6

                                                    Lease Renewal Survey

                                                    3.9

                                                    Review Count

                                                    A+

                                                    Number of reviews in the past 365 days

                                                    20

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    100.00%

                                                    Manager’s Review Reply Time

                                                    A+

                                                    Average time to respond to reviews

                                                    0.95 days

                                                    Features & Amenities

                                                    Laundry
                                                    • Washer/Dryer Rental Available
                                                    Parking
                                                    • None
                                                    Pets
                                                    • Dogs Allowed
                                                      Rent: $35. Comments: Animals Welcome *One-time animal fee and rent are per animal | Restrictions: Breed Restrictions Apply
                                                      Less Info
                                                      More Info
                                                    • Cats Allowed
                                                      Rent: $35. Comments: Animals Welcome *One-time animal fee and rent are per animal | Restrictions: Breed Restrictions Apply
                                                      Less Info
                                                      More Info
                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • Business Center
                                                    • Clubhouse
                                                    • Controlled Access
                                                    • Elevator
                                                    • Energy and Water Efficient Appliances
                                                    • Fitness Center
                                                    • Fully Equipped Kitchens
                                                    • Group Exercise Classes
                                                    • High-Speed Internet
                                                    • Hospitality Area
                                                    • Jacksonville Skyline Views Available
                                                    • LEED Certification for a Green Living
                                                    • Luxer® One Package System
                                                    • Public Transportation
                                                    • Shower and Tub Grab Bars Available
                                                    • Smoke Free
                                                    • Spacious Floor Plans
                                                    • Storage Available
                                                    • Updater Moving Partner
                                                    • Walk In Closets
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                                                    Leasing

                                                    Come explore Lofts at LaVilla, an affordable community in the heart of Downtown Jacksonville. Our community, sleek design, and contemporary features were built with your comfort in mind. Our Downtown lofts offer a wide array of studio, one, two, and three-bedroom lofts. Each home is equipped with amenities that will reflect both functionality and practicality. Contemporary kitchens, stylish appliances, impressive floor plans, and spectacular views are just some of the amenities we are proud to feature in our homes. Lofts at LaVilla not only offers ideal in-home features, we also provide our residents with unmatched perks within our community. Enjoy a 24-hour fitness center and a resident lounge for relaxing. Controlled access entry, superb on-site maintenance and an accommodating animal friendly policy ensure the comfort of our residents. Why settle for less? Join us today and experience refined affordable Downtown Jacksonville apartment living!
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                                                    Leasing Options

                                                      • 11 months

                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: Closed
                                                    This community is managed by

                                                    WRH Realty Services LLC

                                                    A+
                                                    A+
                                                    Communities
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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Lofts at LaVilla Rated?
                                                    Based on 241 number of votes by renters, Lofts at LaVilla is currently rated 4.3 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Lofts at LaVilla?
                                                    Lofts at LaVilla is rated 4.2 out of 5 stars in our renters grounds survey, which is considered good. The grounds are generally well maintained and attractive.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Lofts at LaVilla is rated 4.4 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    What are noise levels like at Lofts at LaVilla?
                                                    Lofts at LaVilla is rated 4.1 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    How safe is Lofts at LaVilla?
                                                    Lofts at LaVilla is rated 3.7 out of 5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    How satisfied are residents with the neighborhood?
                                                    Lofts at LaVilla is rated 4.9 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Lofts at LaVilla?
                                                    Lofts at LaVilla is rated 4.5 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 100% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 0.95 days to their community reviews in the past year.
                                                    Who manages Lofts at LaVilla?
                                                    WRH Realty Services LLC
                                                    What is the pet policy at Lofts at LaVilla?
                                                    Dogs Allowed
                                                    Rent: $35
                                                    Comments: Animals Welcome *One-time animal fee and rent are per animal | Restrictions: Breed Restrictions Apply
                                                    Cats Allowed
                                                    Rent: $35
                                                    Comments: Animals Welcome *One-time animal fee and rent are per animal | Restrictions: Breed Restrictions Apply
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths
                                                    Studio, 1 Bath

                                                    Contact Property

                                                    April 2026

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                                                    Baths

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                                                    Lofts at LaVilla is a 476 - 1,176 sq. ft. apartment in Jacksonville in zip code 32202. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,016. Nearby cities include Orange Park, Neptune Beach, Atlantic Beach, Jacksonville Beach, Fleming Island, Saint Johns, Ponte Vedra Beach, Pointe Verda, Middleburg, Green Cove Springs, Baldwin, Callahan, and Yulee.

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