Charles Towne at Park Central
A
A
Award Winner
5009 Park Central Drive, Orlando, FL 32839

4.2

(333 Reviews & Surveys)
$1,581 - $2,219/mo

Reviews

4.2 rating

199 total reviews

(

185 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Current Resident 1163198

Verified Resident 2023

4.8

7/25/2023

Excellent reception by the administration, good location of apartments and comfort.The community is very nice, along with all the amenities they offer! All the staff are friendly and nice as well especially Marvia! He's so helpful when needed and makes you feel so welcomed.

    Review Author Icon

    Current Resident 1157683

    Verified Resident 2022 - 2023

    4.3

    7/8/2023

    Service request are completed in a timely manner.. the community is family friendly and update tenants on new and current events... The office staff is always planning events to keep everyone entertained and engaged with the community

      Review Author Icon

      Current Resident 1139187

      Verified Resident 2012 - 2023

      5.0

      5/9/2023

      I'm grateful because they always help me Their manager and work team are very efficient, they are always attentive and they do their job. I have a good opinion of them and I thank you very much for your support.

        Review Author Icon

        Current Resident 1138590

        Verified Resident 2023

        2.8

        5/8/2023

        I just moved here less than a month ago and my experience has been really bad. When I moved in the place was dirty, roaches everywhere, carpet in the bedroom smell, and I have to call several times to get maintenance to fix thing, the stove is really dirty, when I called one of the office employees told me they won't replace it.

          Review Author Icon

          Current Resident 1136683

          Verified Resident 2023

          5.0

          5/2/2023

          Too soon to tell but so far very happy. The complex is very nice and the staff has been very courteous and helpful getting everything we need and showing us the possibilities. We wanted somewhere quiet and it meets that for sure.

            Review Author Icon

            Current Resident 1133282

            Verified Resident 2023

            4.8

            4/20/2023

            So far it has been a great experience at the community! Beautiful complex, beautiful apartments, great neighbors, close to many different stores, has security, very friendly staff, can't really complain at the moment.

              Property Manager Response

              5/1/2023

              Thank you for the positive feedback.
              Review Author Icon

              Current Resident 1128386

              Verified Resident 2020 - 2023

              1.0

              4/5/2023

              Apartment AC is not working and it's 80 degrees inside impossible to sleep, clean, or do any work inside. My energy bill is going to be high this month and inside is unliviable due to the heat. Not great.

                Property Manager Response

                5/1/2023

                Oh no! Please call 866-390-6301 right away so we can ensure you are taken care of.
                Review Author Icon

                Current Resident 1119152

                Verified Resident 2023

                4.7

                3/7/2023

                It was easy to apply and start the move in process and the tour of all communications was super quick. All apartments look very nice and when it was time for me to apply super easy as well just moved in and love my apartment already

                  Property Manager Response

                  4/3/2023

                  The online leasing process makes applying quick and easy. Moving is stressful as it is so we are glad we are able to help
                  Review Author Icon

                  Current Resident 1118362

                  Verified Resident 2023

                  3.8

                  3/5/2023

                  When we moved in, the leasing agent was so helpful and did what she needed to do to make us feel welcomed. The property is quite and clean. There needs to be a bit more upkeep on the lake, that's the area where I have seen more trash.

                    Property Manager Response

                    4/3/2023

                    Thank you for the honest feedback. I will pass this along to our exterior service team so that they are aware. Welcome home.
                    Review Author Icon

                    Current Resident 1109995

                    Verified Resident 2023

                    4.8

                    2/7/2023

                    I am still new to the community, less than a month. However, the staff is absolutely amazing, attentive and have been extremely helpful when needed. The community itself looks beautiful, the trash is always picked up on time. So far I love it!

                      Property Manager Response

                      3/1/2023

                      We love reading things like this. Thank you for taking the time to share your experience.
                      Review Author Icon

                      Current Resident 1109967

                      Verified Resident 2022 - 2023

                      4.5

                      2/7/2023

                      Grounds are clean, facilities are well kept, office staff has been super helpful throughout the move in process. I had some issues that hung up my application, and in the middle of driving and moving down, the office staff was more than willing to work with me and get everything ironed out before I arrived.

                        Property Manager Response

                        3/1/2023

                        Thank you for the honest feedback. I am glad in the end that the team was able to get everything resolved for you and find you the perfect new home.
                        Review Author Icon

                        Current Resident 1109037

                        Verified Resident 2023

                        4.8

                        2/5/2023

                        Process was effortless, all staff was amazing in making us feel comfortable and at ease with the application process. They took us to sample apartments and took their time showing us everything the place as to offer. Very grateful for the Experience.

                          Property Manager Response

                          3/1/2023

                          Thank you for the great feedback. I am happy we made things easy for you.
                          Review Author Icon

                          Current Resident 1104159

                          Verified Resident 2022 - 2023

                          1.8

                          1/19/2023

                          ( SCARED TO POST THIS HONESTLY BUT IT NEEDS TO BE OUT THERE ) This Community so far is only great for the location / convenience if your a healthcare worker or in college. The Office team members are all unprofessional they do not communicate as a team unless its bad news about A Tenant. I rated them prior to my transfer and instantly my boyfriends and I became a target. they were more worried about their rating then our concerns ! we were helped by Marvia ( management ) our transfer thinking this time around someone is here to help us and not just worried about getting someone into a home that's not ready and was still lied to about many different things, Your car will be towed even if your car is on file at the leasing office as I found out that they are contracted with the Tow Company which makes things 10x bad. all I will say is IF YOU HAVE TO MOVE HERE DUE TO WORK / SCHOOL make sure you have your own PAPER TRAIL / KEEP ALL EMAILS AND MAKE SURE THEY ARE VERY CLEAR WITH PRICING AND ANY AGREEMENTS MAKE SURE YOU HAVE SOMEONE INCLUDING YOURSELF READ OVER ANYTHING BEFORE SIGNING PAPER WITH THIS OFFICE !

                            Property Manager Response

                            2/1/2023

                            Kyssa- I am sorry despite our hardest efforts you continue to be unhappy at Park Central. We have tried to work with you to ensure you are satisfied. If there is anything further we can do at this point please let me know.- Carol

                            Updated Review

                            Review Author Icon

                            Current Resident 1096172

                            Verified Resident 2022

                            5.0

                            12/29/2022

                            Great community. I was initially given the wrong mailbox key when I moved in so I wasn't able to get my mail for the first week and a half. Mainly my fault since I procrastinated putting in a work request. But once I did, they quickly resolved the issue.

                              Property Manager Response

                              1/1/2023

                              I apologize for the confusion of mail key but glad to know they took care of you promptly. Thank you for the kind words.
                              Review Author Icon

                              Current Resident 1094867

                              Verified Resident 2022

                              4.5

                              12/15/2022

                              Overall very nice, apartment wasn't in great condition at move in, but the move in process was very easy. The community likes nice and tidy, walls are quite thin however and for some reason landscaping leafblows the stairs and doors at 11am

                                Property Manager Response

                                1/1/2023

                                Thank you for your feedback. We do blow the parking lots and breezeways on a rotating schedule to keep everything clean for you. Please email me at parkcentralmgr@greystar.com and we can talk about your schedule and a possible time that might better accommodate you and your building.
                                Review Author Icon

                                Current Resident 1094252

                                Verified Resident 2022

                                1.8

                                12/13/2022

                                prior to move in I was shown and told one thing then once they got me to sign the lease I was giving an apartment that was total not what was shown etc had bathroom problems , car was towed even after yall ask for car information so if your not going to use that car information why are yall charging us for decals if we still can be towed with one ? now im in Charlestown and once again horrible roaches , bad paint job , flooring oh my gosh I could write a book about what is all wrong in here!

                                  Property Manager Response

                                  1/1/2023

                                  I am sorry that you are frustrated with the vehicle situation. There are some times that cars are towed automatically for the safety of others. These include parking in a handicapped spot as well as a fire lane. I hope you would understand. Please refer to your community policies and if you have any questions let us know.
                                  Review Author Icon

                                  Current Resident 1089581

                                  Verified Resident 2016 - 2022

                                  2.3

                                  11/29/2022

                                  When I 1st moved in it was pretty nice and I never had problems but the last 2 years it has just been constant problems and maintenance does not help at all... You would think that for a person that has been here over 6 years that they would do better and treat us better.... But I guess everybody's replaceable....

                                    Property Manager Response

                                    12/6/2022

                                    I am sorry that you are unhappy with our recent interactions. Our service team is happy to assist you but there are times when expenses such as resident damage are billed back to our residents. I hope you understand that its nothing personal but the broken doors would not be a charge we could waive as its not normal wear and tear. Thank you for understanding.
                                    Review Author Icon

                                    Current Resident 1087958

                                    Verified Resident 2022

                                    2.7

                                    11/23/2022

                                    Infestation of Roaches, haven't been able to live here since I MOVED IN !!!!!!! My 1 year old son hasn't been able to have a home bc of this. Supposedly they "took care of the issue" I came back home the following day to check & it was WORSE !

                                    Property Manager Response

                                    12/6/2022

                                    I am sorry you were disatisfied with your original apartment home. I know that we moved you to a different one and you are loving it. As you are getting settled in the new apartment if there is anything we can do please let me know.
                                    Review Author Icon

                                    Current Resident 1083470

                                    Verified Resident 2022

                                    5.0

                                    11/9/2022

                                    I Love the safety and cleanliness of any home here at park central , from the moment I drove in to the moment I opened my door . Alena and Vanessa from the office are great lovely ladies . They listen and answer all and any questions I had . I recommend any home here in Park Central.

                                      Property Manager Response

                                      12/6/2022

                                      Thank you for the great review! The two of them are wonderful so we appreciate you recognizing them.
                                      Review Author Icon

                                      Current Resident 1067101

                                      Verified Resident 2022

                                      5.0

                                      9/17/2022

                                      Great community, very clean, office staff very courteous, maintenance staff responds very quickly. I would recommend this community, I enjoy living here in this community. The move in process was very quickly.

                                        Property Manager Response

                                        10/2/2022

                                        Thank you for the great feedback!

                                        Updated Review

                                        Review Author Icon

                                        Current Resident 945323

                                        Verified Resident 2020 - 2022

                                        4.7

                                        8/11/2022

                                        Amazing community to live in, safe and clean. Great office staff, great security team. Lots of fun stuff on property to do. Nice dog parks and boardwalk, nice lake, park bench's. Super close to a lot of major stores.

                                          Property Manager Response

                                          9/1/2022

                                          Thank you for the positive feedback and review.

                                          Updated Review

                                          Review Author Icon

                                          Current Resident 999737

                                          Verified Resident 2022

                                          5.0

                                          8/9/2022

                                          It's nice. People are friendly. Close to everything. Spacious apartments. Maintenance does a great job! They come and fix the request right away!! The people in the office are very nice and helpful. Security is great!

                                            Property Manager Response

                                            9/1/2022

                                            Happy to read this! Thank you!
                                            Review Author Icon

                                            Current Resident 1048752

                                            Verified Resident 2020 - 2022

                                            4.8

                                            7/26/2022

                                            Very nice community. Staff is great and responds to issues in a timely manner. The community amenities are within walking distance and if any are closed for maintenance, they are good to send alerts asap to keep residents in the loop. Community is also very close to millennia which has a variety of stores.

                                              Property Manager Response

                                              8/1/2022

                                              Thank you for the nice review.
                                              Review Author Icon

                                              Current Resident 1047661

                                              Verified Resident 2022

                                              4.8

                                              7/23/2022

                                              It's nice and quiet and for the most part everyone here is so kind and welcoming. It's a nice environment for myself and my family where we know we are secure with a gated community. Definitely 10/10 would recommend to other to rent out an apartment here

                                                Property Manager Response

                                                8/1/2022

                                                WOW! Thank you for the great feedback! That will make the teams day.
                                                Review Author Icon

                                                Current Resident 1044492

                                                Verified Resident 2022

                                                5.0

                                                7/13/2022

                                                The staff was really helpful and caring they left a very great impact on me, they took the time to listen to my concerns and find a solution that met my budget and also they gave us gift basket to take to our new home

                                                  Property Manager Response

                                                  8/1/2022

                                                  Thank you for the great feedback! Im happy to hear you liked the goodies.

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  Ellington Dormer

                                                  3 Available Units

                                                  1 Bed, 1 Bath | 781 sq. ft.

                                                  $1,581

                                                  See Floor Plan Details

                                                  Fenwick

                                                  2 Available Units

                                                  1 Bed, 1 Bath | 829 sq. ft.

                                                  $1,602

                                                  See Floor Plan Details

                                                  Ellington with Storage

                                                  1 Available Unit

                                                  1 Bed, 1 Bath | 812 sq. ft.

                                                  $1,679

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  Georgetown

                                                  5 Available Units

                                                  2 Beds, 2 Baths | 1,090 sq. ft.

                                                  $1,822

                                                  See Floor Plan Details

                                                  Huntington

                                                  2 Beds, 2 Baths | 1,196 sq. ft.

                                                  $2,026

                                                  See Floor Plan Details

                                                  3 Bedrooms

                                                  Islesworth

                                                  3 Available Units

                                                  3 Beds, 2 Baths | 1,482 sq. ft.

                                                  $2,219

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  A
                                                  A

                                                  Renter Ratings

                                                  A-

                                                  Review Ratings (from 23 reviews)

                                                  Noise

                                                  3.6

                                                  Grounds

                                                  3.8

                                                  Safety

                                                  3.9

                                                  Office Staff

                                                  4.0

                                                  Maintenance

                                                  3.7

                                                  Neighborhood

                                                  4.4

                                                  Survey Scores (from 134 surveys)

                                                  Move-In Survey

                                                  4.6

                                                  Maintenance & Support Survey

                                                  4.2

                                                  Lease Renewal Survey

                                                  3.7

                                                  Review Count

                                                  A

                                                  Number of reviews in the past 365 days

                                                  23

                                                  Manager’s Review Engagement

                                                  A+

                                                  Percentage of reviews responded to

                                                  100.00%

                                                  Manager’s Review Reply Time

                                                  B+

                                                  Average time to respond to reviews

                                                  8.7 days

                                                  Features & Amenities

                                                  Laundry
                                                  • Washer/Dryer
                                                  Parking
                                                  • Other
                                                  • Parking
                                                  Pets
                                                  • Dogs Allowed
                                                    Fee: $350 ~ 500. Rent: $17. Restrictions: We welcome two pets per apartment home. There is a $350 pet fee for the first pet and $150 for the second. Pet rent is $17 per month. Aggressive breeds and exotic animals are prohibited. For more information, please call our leasing office.. Pet Limit: 2
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                                                  • Cats Allowed
                                                    Fee: $350 ~ 500. Rent: $17. Restrictions: We welcome two pets per apartment home. There is a $350 pet fee for the first pet and $150 for the second. Pet rent is $17 per month. Aggressive breeds and exotic animals are prohibited. For more information, please call our leasing office.. Pet Limit: 2
                                                    Less Info
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                                                  Other
                                                  • 24-Hour Manned Community Entrance
                                                  • Air Conditioning
                                                  • Balcony/Deck
                                                  • Cat Friendly
                                                  • Community Restaurant
                                                  • Complimentary Fitness Classes
                                                  • Convenient to Universal Studios, SeaWorld and Walt Disney
                                                  • Dishwasher
                                                  • Easy Access to I-4, 408, 417, 528 and Florida Turnpike
                                                  • Fitness Center
                                                  • Five Resort Style Swimming Pool with Wi-Fi
                                                  • Full Size Indoor Basketball and Racquetball Court
                                                  • Hot Tub and Dry Sauna
                                                  • Large Dog Friendly
                                                  • Pet Friendly Community- No Weight Limits For Pets
                                                  • Premium Appliances
                                                  • Private and Gated Community
                                                  • Resident Boardwalk
                                                  • Surrounded by City Street Market and Park Central's Community
                                                  • Tennis Court
                                                  • Two Car Care Center
                                                  • View
                                                  • Yoga/Aerobic Studio
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                                                  Leasing

                                                  We are now accepting in-person tours via scheduled appointments only. Our virtual tours are also available. Please schedule yours today. Experience the lifestyle of a lifetime! Park Central is home to three unique communities, Belmont, Charles Towne and Manor Row, all nestled together in one great location. Have it all and more with the quintessential Orlando lifestyle at your reach. Enjoy the nightlife and entertainment with a short drive downtown. Channel your inner fashionista with the upscale shopping of Millenia Mall. Or enjoy a night of fine dining at our brand new private restaurant only steps from your front door. We welcome you to an un-paralleled experience where variety is never limited. Prepare to be amazed with the astonishing amenity package no other community dares to compare! Live your life by choosing your style at Park Central.
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                                                  Leasing Options

                                                    • Available months 7,8,9,10,11,12,13

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Saturday: 09:00 AM - 06:00 PM
                                                  This community is managed by

                                                  Cherishome

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                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  How is Charles Towne at Park Central Rated?
                                                  Based on 333 number of votes by renters, Charles Towne at Park Central is currently rated 4.2 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Charles Towne at Park Central?
                                                  Charles Towne at Park Central is rated 3.8 out of 5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Charles Towne at Park Central is rated 3.7 out of 5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                  What are noise levels like at Charles Towne at Park Central?
                                                  Charles Towne at Park Central is rated 3.6 out of 5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                  How safe is Charles Towne at Park Central?
                                                  Charles Towne at Park Central is rated 3.9 out of 5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                  How satisfied are residents with the neighborhood?
                                                  Charles Towne at Park Central is rated 4.4 out of 5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                  How satisfied are residents with the staff at Charles Towne at Park Central?
                                                  Charles Towne at Park Central is rated 4 out of 5 stars in our renters staff survey, which is considered good. The staff is generally helpful and responsive, with occasional lapses.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 8.7 days to their community reviews in the past year.
                                                  Who manages Charles Towne at Park Central?
                                                  Cherishome
                                                  What is the pet policy at Charles Towne at Park Central?
                                                  Dogs Allowed
                                                  Fee: $350 ~ 500
                                                  Rent: $17
                                                  Restrictions: We welcome two pets per apartment home. There is a $350 pet fee for the first pet and $150 for the second. Pet rent is $17 per month. Aggressive breeds and exotic animals are prohibited. For more information, please call our leasing office.
                                                  Pet Limit: 2
                                                  Cats Allowed
                                                  Fee: $350 ~ 500
                                                  Rent: $17
                                                  Restrictions: We welcome two pets per apartment home. There is a $350 pet fee for the first pet and $150 for the second. Pet rent is $17 per month. Aggressive breeds and exotic animals are prohibited. For more information, please call our leasing office.
                                                  Pet Limit: 2
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  3 Beds, 2 Baths

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                                                  Under New Management

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                                                  Charles Towne at Park Central is a 781 - 1,482 sq. ft. apartment in Orlando in zip code 32839. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,581. Nearby cities include Edgewood, Belle Isle, Maitland, West Park, Winter Park, Eatonville, Fern Park, Ocoee, Altamonte Springs, Casselberry, Windermere, Longwood, and Oviedo.