4.7 rating
229 total reviews
(
189 Verified
)
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Summarized by generative AI from text of customer reviews
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Current Resident 950682
Verified Resident • 2021
5.0
9/20/2021
Friendly and quiet community, great service from staff members. Concerns are addressed in a timely manner. Area is kept clean and landscaping is maintained. I would recommend this apartment to anyone looking for a nice place to stay
9/20/2021
Current Resident 950320
Verified Resident • 2017 - 2021
5.0
9/17/2021
Great place to live. Quiet, clean and the front staff, along with the maintenance people are amazing. Everyone is so nice and always there when you need them, and always keeping everyone posted with things going on in the community
9/17/2021
Current Resident 946718
Verified Resident • 2016 - 2021
4.8
9/3/2021
I have enjoyed my stay at Crystal Falls. I haven't had any problems, the office staff are great and maintenance responds immediately. Any questions are answered in the initial call. I appreciate the opportunity.
9/7/2021
Updated Review
Current Resident 925679
Verified Resident • 2021
5.0
8/31/2021
Complex is clean and nice. Never any trouble here. Living here is easy and management is good to get to. Neighbors are good and I like the apartments because it's not next to any other buildings. I would recommend
8/31/2021
Updated Review
Current Resident 934877
Verified Resident • 1999 - 2021
5.0
8/15/2021
always happy to help me in any way I have been here for more than 20 years and it feels like a true home everyone looks out for one another I truly like that and no request is too small and they normally complete them before close of business
8/16/2021
Current Resident 939181
Verified Resident • 2021
4.3
8/13/2021
I've lived at Crystal Falls for over 8 months now. I've been very pleased with the responsiveness of management. They replaced my apartment air conditioner with a new unit. They also took the time to replace the subfloor in the unit above me after I asked if there was anything they could do about the creaky floor. I haven't had any issues with dogs barking or people playing loud music. This has been one of the best apartments I've lived at.
8/13/2021
Current Resident 930653
Verified Resident • 2015 - 2021
4.5
7/23/2021
overall it's been a very good experience. I would like to see more security in the complex, but the office staff is very nice and so are the maintenance guys. if at all possible I would hope that after going through the pandemic that we could get a break on going up on the rent when we renew the lease this time around.
7/23/2021
Current Resident 911093
Verified Resident • 2021
5.0
6/1/2021
Good staff,best location,good apartments,clear and beautiful view,clean laundry room,best service, school close to apartments. Enough space for sport,for walking and running. Clean swim pool and gym.Good to mome here)))
6/1/2021
Current Resident 907301
Verified Resident • 2021
4.5
5/23/2021
The Management staff was very helpful on my move-in day, and made me feel very welcome. The apartment was clean when I entered. The only problem I would say I had was the electrical sockets being a little too "loose" Once I got surge protectors that fixed the issue. All in all it was a very nice experience.
5/24/2021
Current Resident 900418
Verified Resident • 2021
5.0
5/4/2021
Wonderful place to live staff is very good friendly understanding helpful neighbors are good parking is good grounds are kept up washing area is clean mailroom is clean management is very helpful nice
5/5/2021
Current Resident 899280
Verified Resident • 2019 - 2021
4.5
5/2/2021
I love this place! Safe and clean environment. Will refer my friends and family about this apartment complex if they need a recommendation. I had trouble finding this place until a friends friend told me to check this place out and I thank him many times
5/3/2021
Updated Review
Current Resident 807306
Verified Resident • 2020 - 2021
4.8
4/17/2021
I feel the best place to rent in Houston. Once you had the best don't want the rest. If you enjoy beautiful serene environments with a sense of home, quiet respectful this is where you should live. If that's not your forte that's ok we love it here & want to keep it that way.
4/17/2021
Current Resident 887080
Verified Resident • 1999 - 2021
5.0
3/23/2021
The Crystal Falls community is one of the best managed properties in Houston. I appreciate how helpful, thorough, and courteous the office staff and maintenance crew are. One of the things that attracted me to the property was the small size. The size makes it feel cozy.
3/23/2021
Current Resident 882800
Verified Resident • 2017 - 2021
4.3
3/12/2021
Overall the community is very nice and family oriented. The only thing suggested is enforcing the residents to pick up after their dogs. Feces make the community grounds nasty and smelly when residents disregard this rule. They should be fined a fee.
3/12/2021
Current Resident 881145
Verified Resident • 2004 - 2021
4.5
3/9/2021
Good landscaping in front of complex that attracts potential tenants. Any maintenance issues are handled quickly by staff and crew. Lease rates are good for the location which is quickly accessible to local malls, restaurants, and downtown Houston and other cities.
3/9/2021
Current Resident 867347
Verified Resident • 2019 - 2021
4.5
1/26/2021
This community is small, which provides a lovely opportunity for community if someone wanted it. Its pleasant natural features brings a sense of peace that only nature can bring. With the help of hired landscapers, it stays well maintained. Maintenance is typically done within the same 24 hrs submitted depending on the hour and day (example weekends/hokidays). There is a maintenance man who lives here and they are all respectful and kind. The residents herr give the personel here nothing but love and feel heard and seen when bumping into one another. The leasing office is also wonderful. So kind and legit care. I have a saying, it doesn't matter how nice a place, if the leasing office people suck then your experience will be hell. I'm so grateful that's not the case here! I am amazed by their compassion and how they go out of their way to help. This place is lead by heart and it makes aaaaall the difference. The apartments themselves have a really quaint look. The interior is simple but that's fine; lets the individual give it personality. The outside is Absolutely adorable. I am told the owner is an artist and she designed the vision that is Crystal Falls. With its pool and little turtle pond, along with its water feature, you can feel at peace, and cared for at this little oasis.
1/26/2021
Updated Review
Current Resident 843407
Verified Resident • 2020 - 2021
4.5
1/22/2021
Great experience, very nice and very welcoming staff. Very helpful as well. Anytime there is an issue they make sure to take care of it immediately. Very quiet community which is also great. Overall very satisfied
1/22/2021
Updated Review
Current Resident 809137
Verified Resident • 2019 - 2021
2.0
1/2/2021
When I initially moved in I was met with a huge cockroach in the light fixture in the kitchen. The apartment features such as cabinets, faucets, thermostat are outdated and old. Responsible for all fees.
1/4/2021
Current Resident 849878
Verified Resident • 2020
5.0
12/4/2020
It's very quite and the people are social and easy to get along with. The people who work in the office is very understandable and great at communicating. The overall apartments are very unique in their own ways.
12/4/2020
Current Resident 839541
Verified Resident • 2020
4.2
11/3/2020
These apartments are very nice she lowkey, the office people are helpful, the community of people are great. The only issue I had was that my car tires and rims were stolen and no one knows who did it because there are absolutely no cameras, not even at the gate. I moved in a week ago, so you could only imagine how i feel
11/3/2020
Current Resident 836062
Verified Resident • 2018 - 2020
4.8
10/25/2020
Great community to live. The management team is great. They care about making and keeping the community great. Very friendly and handle your concerns with care. The property is well kept. A safe and friendly environment.
10/26/2020
Current Resident 834885
Verified Resident • 2019 - 2020
5.0
10/21/2020
My apartment was clean upon moving in, fresh paint & new carpet. Parking lot is always kept clean. Nice quiet community, this place is not ------. Maintenance does a great job when needed to fix something.
10/22/2020
Current Resident 833701
Verified Resident • 2020
5.0
10/18/2020
I love the community the experience is amazing the office team is great the neighbors are awesome it's very quite and gated and I love that . I don't like that we don't have assigned parking because the people that live in the front have to park in the back. But other than the parking l live Crystal Falls
10/19/2020
Current Resident 833288
Verified Resident • 2020
5.0
10/16/2020
I have been extremely happy with my place and this beautiful community here at Crystal Falls. It's a very relaxing place to live. Extremely quiet and calm atmosphere. The stores, food and shopping areas are less then 5 mins away.
10/19/2020
Current Resident 812521
Verified Resident • 1999 - 2020
4.7
9/6/2020
I have lived here for 30 plus years. The management staff has responded quickly to resolve any issue I have had in the past. The maintenance staff is very knowledgeable and professional. The grounds are kept up very nicely, I have always felt very safe here. This community is pet friendly.
9/8/2020
The Creekstone
1 Available Unit
Studio, 1 Bath | 432 sq. ft.
$863
See Floor Plan Details
The Pinebrook
3 Available Units
1 Bed, 1 Bath | 715 sq. ft.
$1,098
See Floor Plan Details
The Lakeview
1 Bed, 1 Bath | 585 sq. ft.
$949
See Floor Plan Details
The Oakwood
1 Bed, 1 Bath | 838 sq. ft.
$1,253
See Floor Plan Details
The Forestview
1 Bed, 1 Bath | 737 sq. ft.
$1,668
See Floor Plan Details
The Magnolia
1 Available Unit
2 Beds, 1 Bath | 838 sq. ft.
$1,396
See Floor Plan Details
The Woodpath
2 Beds, 2 Baths | 965 sq. ft.
$1,467
See Floor Plan Details
The River Oak
2 Beds, 2 Baths | 1,150 - 1,229 sq. ft.
$1,532
See Floor Plan Details
Disclaimer: Special, prices and availabilities subject to change.
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings (from 19 reviews)
Noise
4.8
Grounds
4.7
Safety
4.4
Office Staff
4.8
Maintenance
4.9
Neighborhood
4.8
Survey Scores (from 119 surveys)
Move-In Survey
4.6
Maintenance & Support Survey
5.0
Lease Renewal Survey
4.3
Review Count
Number of reviews in the past 365 days
19
Manager’s Review Engagement
Percentage of reviews responded to
89.47%
Manager’s Review Reply Time
Average time to respond to reviews
0.68 days
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Crystal Falls Apartment Homes is a 432 - 1,229 sq. ft. apartment in Houston in zip code 77031. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $863. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, Missouri City, Pearland, South Houston, Fresno, Manvel, Pasadena, Road Spring, Arcola, and Cypress.