Crystal Falls Apartment Homes
A
A
Award Winner
10950 Westbrae Parkway, Houston, TX 77031

4.7

(348 Reviews & Surveys)
$863 - $1,668/mo

Reviews

4.7 rating

229 total reviews

(

189 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Current Resident 950682

Verified Resident 2021

5.0

9/20/2021

Friendly and quiet community, great service from staff members. Concerns are addressed in a timely manner. Area is kept clean and landscaping is maintained. I would recommend this apartment to anyone looking for a nice place to stay

    Property Manager Response

    9/20/2021

    Thank you so much for the 5 star review. We really try to keep everything looking nice and clean. Thanks again! Management
    Review Author Icon

    Current Resident 950320

    Verified Resident 2017 - 2021

    5.0

    9/17/2021

    Great place to live. Quiet, clean and the front staff, along with the maintenance people are amazing. Everyone is so nice and always there when you need them, and always keeping everyone posted with things going on in the community

      Property Manager Response

      9/17/2021

      Thank you so much for the 5 star review! We are so happy you made your home here at Crystal Falls. Thank you again Management!
      Review Author Icon

      Current Resident 946718

      Verified Resident 2016 - 2021

      4.8

      9/3/2021

      I have enjoyed my stay at Crystal Falls. I haven't had any problems, the office staff are great and maintenance responds immediately. Any questions are answered in the initial call. I appreciate the opportunity.

        Property Manager Response

        9/7/2021

        Thank you for the nice review! Our team always tries to help when we can. Thank you again. Management

        Updated Review

        Review Author Icon

        Current Resident 925679

        Verified Resident 2021

        5.0

        8/31/2021

        Complex is clean and nice. Never any trouble here. Living here is easy and management is good to get to. Neighbors are good and I like the apartments because it's not next to any other buildings. I would recommend

          Property Manager Response

          8/31/2021

          Thank you so much for the 5 star review! We try to make Crystal Falls your home! Thank you again so much!

          Updated Review

          Review Author Icon

          Current Resident 934877

          Verified Resident 1999 - 2021

          5.0

          8/15/2021

          always happy to help me in any way I have been here for more than 20 years and it feels like a true home everyone looks out for one another I truly like that and no request is too small and they normally complete them before close of business

            Property Manager Response

            8/16/2021

            Thank you so much for the 5-star review. We are so happy that you are our resident and we are always here to help in any way we can. Thanks again Management.
            Review Author Icon

            Current Resident 939181

            Verified Resident 2021

            4.3

            8/13/2021

            I've lived at Crystal Falls for over 8 months now. I've been very pleased with the responsiveness of management. They replaced my apartment air conditioner with a new unit. They also took the time to replace the subfloor in the unit above me after I asked if there was anything they could do about the creaky floor. I haven't had any issues with dogs barking or people playing loud music. This has been one of the best apartments I've lived at.

              Property Manager Response

              8/13/2021

              Thank you for the nice review! We are happy that you made your home here at Crystal Falls! Thanks again :)
              Review Author Icon

              Current Resident 930653

              Verified Resident 2015 - 2021

              4.5

              7/23/2021

              overall it's been a very good experience. I would like to see more security in the complex, but the office staff is very nice and so are the maintenance guys. if at all possible I would hope that after going through the pandemic that we could get a break on going up on the rent when we renew the lease this time around.

                Property Manager Response

                7/23/2021

                Thank you so much for the review! We really appreciate your input! Thank you again so much!
                Review Author Icon

                Current Resident 911093

                Verified Resident 2021

                5.0

                6/1/2021

                Good staff,best location,good apartments,clear and beautiful view,clean laundry room,best service, school close to apartments. Enough space for sport,for walking and running. Clean swim pool and gym.Good to mome here)))

                  Property Manager Response

                  6/1/2021

                  Thank you so much for the 5 star review. We are so happy that you love Crystal Falls. We are here to serve you!!
                  Review Author Icon

                  Current Resident 907301

                  Verified Resident 2021

                  4.5

                  5/23/2021

                  The Management staff was very helpful on my move-in day, and made me feel very welcome. The apartment was clean when I entered. The only problem I would say I had was the electrical sockets being a little too "loose" Once I got surge protectors that fixed the issue. All in all it was a very nice experience.

                    Property Manager Response

                    5/24/2021

                    Thank you so much for the nice review. Please let us know if we can help in anyway. Welcome to Crystal Falls Apartments! Thanks again!! Management
                    Review Author Icon

                    Current Resident 900418

                    Verified Resident 2021

                    5.0

                    5/4/2021

                    Wonderful place to live staff is very good friendly understanding helpful neighbors are good parking is good grounds are kept up washing area is clean mailroom is clean management is very helpful nice

                      Property Manager Response

                      5/5/2021

                      Thank you so much for the 5 star review!! We are so lucky to have you as a resident. We are always here to help you!! Thanks again.
                      Review Author Icon

                      Current Resident 899280

                      Verified Resident 2019 - 2021

                      4.5

                      5/2/2021

                      I love this place! Safe and clean environment. Will refer my friends and family about this apartment complex if they need a recommendation. I had trouble finding this place until a friends friend told me to check this place out and I thank him many times

                        Property Manager Response

                        5/3/2021

                        Awe thank you for the review. We are so happy that you love Crystal Falls and we appreciate you referring your friends and family. Thank you again!!

                        Updated Review

                        Review Author Icon

                        Current Resident 807306

                        Verified Resident 2020 - 2021

                        4.8

                        4/17/2021

                        I feel the best place to rent in Houston. Once you had the best don't want the rest. If you enjoy beautiful serene environments with a sense of home, quiet respectful this is where you should live. If that's not your forte that's ok we love it here & want to keep it that way.

                          Property Manager Response

                          4/17/2021

                          Thank you for the great review! Crystal Falls Apartments is a beautiful community and we are happy that you love it here! Thank you again! Management
                          Review Author Icon

                          Current Resident 887080

                          Verified Resident 1999 - 2021

                          5.0

                          3/23/2021

                          The Crystal Falls community is one of the best managed properties in Houston. I appreciate how helpful, thorough, and courteous the office staff and maintenance crew are. One of the things that attracted me to the property was the small size. The size makes it feel cozy.

                            Property Manager Response

                            3/23/2021

                            Thank you so much for the 5 star review!! It is a small property but a beautiful property and we love that you love you home here at Crystal Falls Apartments!! We will always try our best to make this your best living experience ever!! Thanks again!
                            Review Author Icon

                            Current Resident 882800

                            Verified Resident 2017 - 2021

                            4.3

                            3/12/2021

                            Overall the community is very nice and family oriented. The only thing suggested is enforcing the residents to pick up after their dogs. Feces make the community grounds nasty and smelly when residents disregard this rule. They should be fined a fee.

                              Property Manager Response

                              3/12/2021

                              Thank you for the nice review! We appreciate that you take pride in your home!! Thank you again, Management
                              Review Author Icon

                              Current Resident 881145

                              Verified Resident 2004 - 2021

                              4.5

                              3/9/2021

                              Good landscaping in front of complex that attracts potential tenants. Any maintenance issues are handled quickly by staff and crew. Lease rates are good for the location which is quickly accessible to local malls, restaurants, and downtown Houston and other cities.

                                Property Manager Response

                                3/9/2021

                                Thank you for the nice review. We really appreciate your kind words and have enjoyed the many years that you called Crystal Falls home.!!!! We will miss you! Best of everything to you.
                                Review Author Icon

                                Current Resident 867347

                                Verified Resident 2019 - 2021

                                4.5

                                1/26/2021

                                This community is small, which provides a lovely opportunity for community if someone wanted it. Its pleasant natural features brings a sense of peace that only nature can bring. With the help of hired landscapers, it stays well maintained. Maintenance is typically done within the same 24 hrs submitted depending on the hour and day (example weekends/hokidays). There is a maintenance man who lives here and they are all respectful and kind. The residents herr give the personel here nothing but love and feel heard and seen when bumping into one another. The leasing office is also wonderful. So kind and legit care. I have a saying, it doesn't matter how nice a place, if the leasing office people suck then your experience will be hell. I'm so grateful that's not the case here! I am amazed by their compassion and how they go out of their way to help. This place is lead by heart and it makes aaaaall the difference. The apartments themselves have a really quaint look. The interior is simple but that's fine; lets the individual give it personality. The outside is Absolutely adorable. I am told the owner is an artist and she designed the vision that is Crystal Falls. With its pool and little turtle pond, along with its water feature, you can feel at peace, and cared for at this little oasis.

                                  Property Manager Response

                                  1/26/2021

                                  Thank you so much for the kind words and great review we also love Crystal Falls this is our home away from home! We do take it personally and love helping our residents. Thank you again!! The stall at Crystal Falls

                                  Updated Review

                                  Review Author Icon

                                  Current Resident 843407

                                  Verified Resident 2020 - 2021

                                  4.5

                                  1/22/2021

                                  Great experience, very nice and very welcoming staff. Very helpful as well. Anytime there is an issue they make sure to take care of it immediately. Very quiet community which is also great. Overall very satisfied

                                    Property Manager Response

                                    1/22/2021

                                    Thank you so much for taking the time to give us a review. We are so happy that you are satisfied! Thank you again, Management

                                    Updated Review

                                    Review Author Icon

                                    Current Resident 809137

                                    Verified Resident 2019 - 2021

                                    2.0

                                    1/2/2021

                                    When I initially moved in I was met with a huge cockroach in the light fixture in the kitchen. The apartment features such as cabinets, faucets, thermostat are outdated and old. Responsible for all fees.

                                      Property Manager Response

                                      1/4/2021

                                      We are truly sorry you are disappointed. Please contact the office we are here to help and appreciate any communication. Best Regards, Management
                                      Review Author Icon

                                      Current Resident 849878

                                      Verified Resident 2020

                                      5.0

                                      12/4/2020

                                      It's very quite and the people are social and easy to get along with. The people who work in the office is very understandable and great at communicating. The overall apartments are very unique in their own ways.

                                        Property Manager Response

                                        12/4/2020

                                        Thank you for the 5 star review. We are so happy that you love Crystal Falls and have made this your home. Thanks again, Management
                                        Review Author Icon

                                        Current Resident 839541

                                        Verified Resident 2020

                                        4.2

                                        11/3/2020

                                        These apartments are very nice she lowkey, the office people are helpful, the community of people are great. The only issue I had was that my car tires and rims were stolen and no one knows who did it because there are absolutely no cameras, not even at the gate. I moved in a week ago, so you could only imagine how i feel

                                          Property Manager Response

                                          11/3/2020

                                          We really appreciate your review and thank you. We are truly sorry about your vehicle and we are here to try to make Crystals Falls the very best place to live. Thank you again! Crystal Falls Team
                                          Review Author Icon

                                          Current Resident 836062

                                          Verified Resident 2018 - 2020

                                          4.8

                                          10/25/2020

                                          Great community to live. The management team is great. They care about making and keeping the community great. Very friendly and handle your concerns with care. The property is well kept. A safe and friendly environment.

                                            Property Manager Response

                                            10/26/2020

                                            Thank you so much for the review! We are glad that you love Crystal Falls and know that we take care of your home!! Thanks again, Crystal Falls Team
                                            Review Author Icon

                                            Current Resident 834885

                                            Verified Resident 2019 - 2020

                                            5.0

                                            10/21/2020

                                            My apartment was clean upon moving in, fresh paint & new carpet. Parking lot is always kept clean. Nice quiet community, this place is not ------. Maintenance does a great job when needed to fix something.

                                              Property Manager Response

                                              10/22/2020

                                              Thank you so much for the 5 star review. We are glad that you picked Crystal Falls as your HOME!!! Thanks again.
                                              Review Author Icon

                                              Current Resident 833701

                                              Verified Resident 2020

                                              5.0

                                              10/18/2020

                                              I love the community the experience is amazing the office team is great the neighbors are awesome it's very quite and gated and I love that . I don't like that we don't have assigned parking because the people that live in the front have to park in the back. But other than the parking l live Crystal Falls

                                                Property Manager Response

                                                10/19/2020

                                                We are happy you love Crystal Falls and that you gave us a 5 star review. We are always trying to make it awesome for everyone here!! Thanks again.
                                                Review Author Icon

                                                Current Resident 833288

                                                Verified Resident 2020

                                                5.0

                                                10/16/2020

                                                I have been extremely happy with my place and this beautiful community here at Crystal Falls. It's a very relaxing place to live. Extremely quiet and calm atmosphere. The stores, food and shopping areas are less then 5 mins away.

                                                Property Manager Response

                                                10/19/2020

                                                Thank you so much for the 5 star review. We are so happy you love Crystal Falls and you feel at home.
                                                Review Author Icon

                                                Current Resident 812521

                                                Verified Resident 1999 - 2020

                                                4.7

                                                9/6/2020

                                                I have lived here for 30 plus years. The management staff has responded quickly to resolve any issue I have had in the past. The maintenance staff is very knowledgeable and professional. The grounds are kept up very nicely, I have always felt very safe here. This community is pet friendly.

                                                  Property Manager Response

                                                  9/8/2020

                                                  Thank you for the review we really appreciate it. The staff at Crystal Falls is here to help in any way we can. Thank you again so much!!

                                                  Floor Plans & Pricing

                                                  Studio

                                                  The Creekstone

                                                  1 Available Unit

                                                  Studio, 1 Bath | 432 sq. ft.

                                                  $863

                                                  See Floor Plan Details

                                                  1 Bedroom

                                                  The Pinebrook

                                                  3 Available Units

                                                  1 Bed, 1 Bath | 715 sq. ft.

                                                  $1,098

                                                  See Floor Plan Details

                                                  The Lakeview

                                                  1 Bed, 1 Bath | 585 sq. ft.

                                                  $949

                                                  See Floor Plan Details

                                                  The Oakwood

                                                  1 Bed, 1 Bath | 838 sq. ft.

                                                  $1,253

                                                  See Floor Plan Details

                                                  The Forestview

                                                  1 Bed, 1 Bath | 737 sq. ft.

                                                  $1,668

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  The Magnolia

                                                  1 Available Unit

                                                  2 Beds, 1 Bath | 838 sq. ft.

                                                  $1,396

                                                  See Floor Plan Details

                                                  The Woodpath

                                                  2 Beds, 2 Baths | 965 sq. ft.

                                                  $1,467

                                                  See Floor Plan Details

                                                  The River Oak

                                                  2 Beds, 2 Baths | 1,150 - 1,229 sq. ft.

                                                  $1,532

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  A
                                                  A

                                                  Renter Ratings

                                                  A

                                                  Review Ratings (from 19 reviews)

                                                  Noise

                                                  4.8

                                                  Grounds

                                                  4.7

                                                  Safety

                                                  4.4

                                                  Office Staff

                                                  4.8

                                                  Maintenance

                                                  4.9

                                                  Neighborhood

                                                  4.8

                                                  Survey Scores (from 119 surveys)

                                                  Move-In Survey

                                                  4.6

                                                  Maintenance & Support Survey

                                                  5.0

                                                  Lease Renewal Survey

                                                  4.3

                                                  Review Count

                                                  A+

                                                  Number of reviews in the past 365 days

                                                  19

                                                  Manager’s Review Engagement

                                                  A

                                                  Percentage of reviews responded to

                                                  89.47%

                                                  Manager’s Review Reply Time

                                                  A+

                                                  Average time to respond to reviews

                                                  0.68 days

                                                  Features & Amenities

                                                  Laundry
                                                  • In-Unit Washer/Dryer
                                                  • Laundry Facilities
                                                  • Laundry On-Site
                                                  • Washer/Dryer Connections
                                                  Parking
                                                  • Other
                                                  • Free Parking
                                                  • Guest Parking
                                                  Pets
                                                  • Dogs Allowed
                                                    Restrictions: We allow only dogs, cats, fish and birds. No more than 2 pets of any kind are permitted per apartment. Dogs and cats will require an additional pet deposit. Dogs whose breed or dominant breed weight exceeds 25 lbs at maturity are not accepted. Breed restrictions apply. Please call for complete pet policy information.. Pet Limit: 2
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                                                  • Cats Allowed
                                                    Restrictions: We allow only dogs, cats, fish and birds. No more than 2 pets of any kind are permitted per apartment. Dogs and cats will require an additional pet deposit. Dogs whose breed or dominant breed weight exceeds 25 lbs at maturity are not accepted. Breed restrictions apply. Please call for complete pet policy information.. Pet Limit: 2
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                                                  Other
                                                  • 24-hour management availability
                                                  • Air Conditioning
                                                  • Cat Friendly
                                                  • Clubhouse
                                                  • Community Center
                                                  • Dishwasher
                                                  • Fitness Center
                                                  • Gated Access
                                                  • High-Speed Internet
                                                  • Large Dog Friendly
                                                  • On-Site Maintenance
                                                  • On-Site Management
                                                  • Pool
                                                  • Short Term Lease Available
                                                  • Sundeck
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                                                  Leasing

                                                  Crystal Falls is one of Southwest Houston's most sought-after apartment communities. With its two beautiful ponds, a sparkling pool, and spreading oaks, Crystal Falls offers both tranquil escape and easy access to employers, transportation, and recreation. Though openings are rare, we welcome you to find your home at Crystal Falls!
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                                                  Leasing Options

                                                    • None

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 10:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Leasington Property Management

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                                                  Communities
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                                                  Questions & Answers (1)

                                                  Anonymous
                                                  Asked on: 03/19/2018
                                                  Q: Can you hear your neighbors?

                                                  Frequently Asked

                                                  How is Crystal Falls Apartment Homes Rated?
                                                  Based on 348 number of votes by renters, Crystal Falls Apartment Homes is currently rated 4.7 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Crystal Falls Apartment Homes?
                                                  Crystal Falls Apartment Homes is rated 4.7 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Crystal Falls Apartment Homes is rated 4.9 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                  What are noise levels like at Crystal Falls Apartment Homes?
                                                  Crystal Falls Apartment Homes is rated 4.8 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                  How safe is Crystal Falls Apartment Homes?
                                                  Crystal Falls Apartment Homes is rated 4.4 out of 5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                                  How satisfied are residents with the neighborhood?
                                                  Crystal Falls Apartment Homes is rated 4.8 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  How satisfied are residents with the staff at Crystal Falls Apartment Homes?
                                                  Crystal Falls Apartment Homes is rated 4.8 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 89.47% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 0.68 days to their community reviews in the past year.
                                                  Who manages Crystal Falls Apartment Homes?
                                                  Leasington Property Management
                                                  What is the pet policy at Crystal Falls Apartment Homes?
                                                  Dogs Allowed
                                                  Restrictions: We allow only dogs, cats, fish and birds. No more than 2 pets of any kind are permitted per apartment. Dogs and cats will require an additional pet deposit. Dogs whose breed or dominant breed weight exceeds 25 lbs at maturity are not accepted. Breed restrictions apply. Please call for complete pet policy information.
                                                  Pet Limit: 2
                                                  Cats Allowed
                                                  Restrictions: We allow only dogs, cats, fish and birds. No more than 2 pets of any kind are permitted per apartment. Dogs and cats will require an additional pet deposit. Dogs whose breed or dominant breed weight exceeds 25 lbs at maturity are not accepted. Breed restrictions apply. Please call for complete pet policy information.
                                                  Pet Limit: 2
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 1 Bath
                                                  2 Beds, 2 Baths
                                                  Studio, 1 Bath

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                                                  Under New Management

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                                                  Crystal Falls Apartment Homes is a 432 - 1,229 sq. ft. apartment in Houston in zip code 77031. This community has a 1 - 2 Beds, 1 - 2 Baths, and is for rent for $863. Nearby cities include Bellaire, Stafford, Galena Park, Sugar Land, Missouri City, Pearland, South Houston, Fresno, Manvel, Pasadena, Road Spring, Arcola, and Cypress.

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