The Monarch

Current Resident 710454

Resident • 2020

The building upkeep is great and so is maintenance. However, the office is terrible! They never respond to emails when you need them. The only time someone responds is when they need something from you. It does not matter how many times you reach out to them until you copy corporate is when they decide to respond. The leasing office staff is terrible and that ruins the whole experience in these wonderful apartments. They even make changes that affect residents and do not even tell them. Simple things go along way and the office staff here lacks that tremendously!

Current Resident 787882

Verified Resident • 2020

The leasing agent Alfredo guided me through the whole process and kindly answered my thousand questions without a problem. Maintenance, John is a very nice guy and super helpful, he helps you right away. The concierge staff has been great. All great people!!

Current Resident 787627

Verified Resident • 2020

The building is extremely well kept and everyone I have met has been very friendly and helpful! I couldn't ask for better neighbors. The cleanliness of the apartment when I moved in was excellent! Would definitely recommend living here.

Current Resident 786150

Verified Resident • 2017 - 2020

It's a nice community to live in. May need a vehicle to get around the area as it is on a highway. It's a safe building. Very quiet. No issues with visitor parking or entrance. Maintenance is always available to assist. Building clean and well maintained.

Current Resident 785018

Verified Resident • 2020

There are many wow factors that this community has to offer , not to mention the amenities are a plus . It is in a Fantastic neighborhood very peaceful and united , certainly a great place to essentially raise a family .

Current Resident 772006

Verified Resident • 2019 - 2020

Excellent apartment I will recoment any one looking be close to New York and be in good town , is a cleaning place the only thing the need is a little park for kids to be complete place is very safetly

Current Resident 766337

Verified Resident • 2018 - 2020

Great community. GreAt apartment and maintaince team. I appreciate how fast the team addresses issues in apartments. I would appreciate if office team replied faster to emails. The team can take a few days to respond.

Current Resident 765637

Verified Resident • 2020

This is a great community with awesome neighbors. I am appreciative that management responds in a timely manner with any questions or issues I may have. I am very excited we made the decision to make this our place for living.

Current Resident 765574

Verified Resident • 2019 - 2020

This has been the worst experience I have ever had renting. The leasing office staff is abysmal and act as though it is a chore to do their jobs. The value received doesn't not equate to what you pay in rent. Honestly, I would never recommend this apartment building to anyone. Their only saving grace is that their maintenance team is awesome.

Current Resident 761752

Verified Resident • 2019 - 2020

Loved the dry cleaning service. I loved the walking trail and the dog park. Also loved how it has a market Incase you need something to eat or cook with and weren't able to go back out because of traffic.

Current Resident 758807

Verified Resident • 2020

Quiet, Clean, Courteous & Pet Friendly. I must give credit when it's due, during this COVID19 pandemic BNE/ The Monarch is handling the matter with care, attention & very well. Thanks, much appreciated!

Current Resident 750856

Verified Resident • 2015 - 2020

Community is decent not very kid friendly as there is nothing for them to do no playgrounds no courts. Sometimes it isn't that safe new random doorman every other week management is too cheap to pay good doorman so they hire this bootleg company. We need tony and miles back. These new doorman sometimes let people upstairs to my apt without even calling me or my wife very very serious problem building is not very safe

Current Resident 746415

Verified Resident • 2017 - 2020

The Monarch is a newer building with sufficient amenities (nice sized gym, pool, children's play room), however though the building touts itself to be luxury, it sadly falls short. I am the second tenant to live in my unit and all was great when I moved in, but after nearly 3 years it's very apparent that cheap materials were used in the kitchens and bathrooms. Paint is peeling from the walls, the grout in the shower is crumbling and the kitchen cabinets are peeling. Maintenance is quick to help in any way they can, but there's only so much they can do. The front desk staff turns over extremely quickly, most likely because they receive complaints from tenants about their inadequacies. Having lived in other "luxury" buildings, they are definitely not meeting the bar, let alone raising it. Rent had consistently increased, with a sharp spike last year and with the increased traffic from the new mall opening along with what was mentioned above it's my opinion that one could find better value than The Monarch.

Current Resident 745893

Verified Resident • 2019 - 2020

John at Monarch Apartments was great. Knowledgeable and very accommodating. Instead of pawning off the responsibility of an appliance to the manufacture, he used his experience to fix the washing machine in less than 10 minutes. More so, when we mentioned that a specific window of time works for us, because expecting company, he prioritized the service and came in a timely manner. Last, I would welcome John into my apt any time something comes up. He is a pro, and I have zero complaints

Current Resident 788917

Resident • 2016 - 2020

Dislike staff, specially all these implantation a of policies. Visitor parking won't let you park your vehicle. New manager will not let you get keys earlier than move in date. Zena from leasing is nice. Reason why I'm leaving this review, said it would be the only thing to get the owners attention. She would if she could. Acknowledgement should be giving to the nice people. I do plan on renewing.

Current Resident 742263

Verified Resident • 2019 - 2020

The complex is lovely and very well appointed. The shuttle service M-F is the key factor to keeping this place a viable option so it would be great if they offered the services on the weekend. The office staff seems to have pretty high turnover so you get what you get. When I moved in one person was awesome but she was replaced by someone not so awesome... and since, they've hired another person who is more helpful but given her status/ position, she isn't empowered to be solution oriented. The complex is awesome, the maintenance staff are responsive, the location is mediocre, and the leasing office staff (NOT including the concierge) is subpar

Current Resident 735853

Verified Resident • 2018 - 2020

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Current Resident 734574

Verified Resident • 2019 - 2020

here life is calm and pleasant, that's why I like it, also from here it is accessible to any commitment of interest and very important the new recreation center that they did in front it is very recreational

Current Resident 716449

Verified Resident • 2019 - 2020

Dont move in. Poor leasing office. Fire alarm goes off all the time. Dont rent a unit with terrace. They dont have screen door. All kinds of bugs and mouse can come in to your apartment. And once they are in maintance cant do anything you have to wait for ------ pest company that they work with. We had mouse in the apartment for a week. Terrible situation.

Current Resident 715142

Verified Resident • 2019

I had a very hard time moving in, I was paying people to move my belonging in the house and it took a long time to get my key to enter the apartment and the management office giving wrong information about things I have asked prior to signing the lease, which upsets me because I would have never moved in.

Current Resident 712040

Verified Resident • 2016 - 2020

I enjoy the amenities, this year the courtyard furniture was taken away which is kind of sad, considering we go out there in the winter months and sit by the fire and roast marshmallows. Can you bring that back

Current Resident 707484

Verified Resident • 2019

I was not given a second key for my husband, women drink with their children in the kids room and I moved into a stained bathroom countertop, I also reported damage to the floor when my couches were delivered and never got a response. The shuttle only picks you up once every hour not every 20 min ...other than that this building has amazing potential but poor management in leasing office

Current Resident 707351

Verified Resident • 2019

I just moved in and I am so happy that I did. This seems like a great place to be. I love the gym and the shuttle is so convenient to Secaucus Junction makes my commute to the city easy. The apartment layout is great and it is very spacious. Everything is designed the way it should be. Apartment Leasing Agent Alfredo is excellent. The front desk staff is awesome and is very helpful. The superintendent John is very helpful and has an excellent hand on what he does. Overall it is a great experience.

Current Resident 701460

Verified Resident • 2018 - 2019

Nice place to rent. Love the pool and gym. The staff is great specially Deb. She is always available when you need anything or have questions. The Monarch it's nice, but a bit pricey. Will recommend to friends, but they need to care of the people extending their leases.

Current Resident 690821

Verified Resident • 2019

So far so good. The staff are great and the community as well. Although there were some minor paperwork issues and my move in date was delayed the staff tried their best to make sure my family was comfortable.