MAA Wells Branch
#6,170 #129 #952

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MAA Wells Branch

1630 Wells Branch Parkway, Austin, TX 78728
(505 Reviews)
$988 - $3,478/mo

Reviews

4.1 rating

505 total reviews

(

Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFactsā„¢ at the community, ensuring reviews are from real residents or prospects!

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Resident 74307

Verified Resident ā€¢ 2014

6/7/2014

I have been very impressed with the staff and the property in general since I moved in. Not only was the apartment in excellent condition upon move-in, the overall moving experience has been one of the smoothest I have ever had. I've only been here for a short time but I think I made the right choice.

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    Resident 73975

    Verified Resident ā€¢ 2014

    6/4/2014

    Everything has been great except communication about when bills are due. I like that the property is quiet and clean for the most part. I am very impressed with how the situations are handled with corporate. I like how quickly all staff responds.

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      Resident 72525

      Verified Resident ā€¢ 2014

      5/30/2014

      Love it greay apartments great staff!!i would recommend anyone who looking for that home feeling! Its good for people who just like a good quiet place to live. Parking is a little problem sometimes but its not that bad. And its a pet friendly place ??.

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        Resident 72426

        Verified Resident ā€¢ 2014

        5/30/2014

        My experience in Colonial Grand has been great. I like the staff and have never had any issues living here. I have been living in this property for 4 years and I will recommend it to a friend. I love this place. In conclusion, it has been a great 4 years.

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          Resident 71939

          Verified Resident ā€¢ 2009 - 2017

          3/30/2017

          This is the best apartment community in Austin. Polite and professionalism and knowledgeable staff. The maintenance team is always cleaning up the grounds, but some of the tenants still make a mess. Still the best place to live.

            Manager

            1/16/2017

            MAA Wells Branch
            We appreciate you making us aware of this situation, as this is not to be taken lightly. We want our residents to feel safe in and around their home and not have to worry about crime. We'd like to talk to you more about this situation and what we can do to avoid this in the future. Please call us at 866-620-1130 at your earliest convenience.
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            Resident 71384

            Verified Resident ā€¢ 2014 - 2015

            4/22/2015

            A very nice place to call home, extremely friendly staff. Attend to your problems on time. The appearance and condition of community area, common areas were always kept clean. Easy access to shopping areas; HEB, WalMart and major roads IH34, mopac.

              Manager

              4/23/2015

              MAA Wells Branch
              Thank you for the wonderful review! We are so happy that you decided to make Colonial Grand at Wells Branch your home! Thank you again for the positive feedback, and please let us know if there is anything we can do to make your stay with us as pleasant as possible.
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              Resident 70046

              Verified Resident ā€¢ 2013 - 2015

              12/29/2015

              I cant say enough good things about the management and property. I have never rented an apartment so well managed and taken care of. I only wish I could say even half about my neighbors that make such a nice place to live a insufferable situation.

                Manager

                1/2/2015

                MAA Wells Branch
                Thank you for the wonderful review! We are so happy that you decided to make Colonial Grand at Wells Branch your home! Thank you again for the positive feedback, and please let us know if there is anything we can do to make your stay with us as pleasant as possible.
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                Resident 66710

                Verified Resident ā€¢ 2013 - 2014

                5/30/2014

                Lo que puedo decir que es un lugar muy bonito . Pero casi desde el inicio no se ha podido tener paz con personas que no son amigables. Y buscan cualquier pretesto para molestar a su vecino. Es bueno buscar el amor de Dios y aceptar y convivir con toda la gente Hermosa. Bendiciones.

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                  Resident 66384

                  Verified Resident ā€¢ 2014

                  5/1/2014

                  When we moved to Austin we visited several rental apartment complexes but Colonial Grand was the best in all the aspects, location of the property, rent, size and layout of the apartment, cleanliness and facilities provided are few to call out and on top of all these great things, front office is extremely cordial and helpful and so as the service department. Management is very courteous, helpful and quick for any maintenance request. The property is very well maintained and green and kept clean all the time. It has a very well maintained dedicated dog park, which is a bonus for dog lovers. This is best location from traffic prospective too, they have two gates to access to I-35 with light free turns for both I-35 North and south, which saves a lot of time. 2 gas stations, car mechanic, dry cleaners are right next to the property. HEB is less then half a mile, Huge park and Wells branch library is just a mile or so. Rest all the major stores Walmart, Kohls, Lowes, Home Depot, ToysRus, Sears, Hobby Lobby Car Max etc? all are just a mile or so away which is a great convenience. Also they have community programs timeā€¦Ā See More>
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                    Resident 66085

                    Verified Resident ā€¢ 2014

                    4/30/2014

                    I lived at this community back in 2009 and it was a wonderful community, that is why I decided to move back. But my experience this time around has NOT been a good one. Upon moving in, my apartment was not clean at all. I have been living there for 15 days so far and I have had to put in at least 7 work orders for things to be fixed. I really wish there was a way to dissolve my lease. To know that I am stuck in this lease for 13 more months saddens me.

                      Manager

                      4/30/2014

                      MAA Wells Branch
                      Thank you for your feedback! We are so happy that you decided to come back to us! We are sorry though that your experience has not been good and would love for you to contact us in the office to let us know if there is anything we can do to make your stay with us at Colonial Grand at Wells Branch better.
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                      Resident 65880

                      Verified Resident ā€¢ 2014

                      4/29/2014

                      Feel secure to have security gate and lovely pool and safe community and family-friendly. Less crowded compared from south Austin. There is nothing negative of this property. It will be nice of trash and sewer are included. And choice of cable of residence's preferred. It is all about feeling homey of this property.

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                        Resident 64852

                        Verified Resident ā€¢ 2014

                        9/30/2014

                        Although I have been here just a few months... but I can say that the property mgmt and maintenance staff are extremely responsive and outstanding! haven't fully unpacked because of the ongoing kitchen flooding issues, but the staff is addressing the problems in a timely manner

                          Manager

                          7/25/2014

                          MAA Wells Branch
                          Thank you for taking the time to provide feedback. We love hearing positive feedback about our team. We would love to discuss any concerns you have regarding your home here at Colonial Grand at Wells Branch. Please feel free to contact us in the office and we will make sure to do what we can to resolve any issues.
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                          Resident 63225

                          Verified Resident ā€¢ 2013 - 2014

                          4/11/2014

                          We were very satisfied on how understanding and courteous the office mgr (Rachel) Got us into a different unit when we had to move from the 1st unit because of how strong the smoke smell was in that unit. We would gladly recommend this apt complex to anyone we know.

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                            Resident 63165

                            Verified Resident ā€¢ 2012 - 2014

                            4/11/2014

                            I have found the community far more safe and secure than other places I hav elived. Front Gate stays open for too long. Parking is challenging most evenings. When Paying my rent, I have had difficulties with the website, that I did not have with the previous website.

                              Manager

                              4/14/2014

                              MAA Wells Branch
                              Thank you for the feedback. We are very sorry for your problems with parking and paying online. If you ever have difficulties or concerns, please feel free to contact us in the office.
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                              Resident 62718

                              Verified Resident ā€¢ 2013 - 2014

                              4/9/2014

                              Considering the location close to 35 it's very peaceful. Parking can sometimes be challenging but the staff is very helpful and accomodating. The facilities are nicely kept but the gym equipment needs to be cleaned and maintained better.

                                Manager

                                4/10/2014

                                MAA Wells Branch
                                Thank you for the feedback. If you ever have issues or concerns, please feel free to contact us in the office, or through our resident support line at 866-620-1130.
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                                Resident 62355

                                Verified Resident ā€¢ 2014

                                4/8/2014

                                Although we just moved in, we are having a terrific experience! I love all of the community amenities and look forward to taking advantage of them! I have been a victim of a few downfalls, however. The office staff give deceptive information about flooring in some units and the maintenance man has been very slow to tend to our requests. I do believe the best in this community and look forward to my residency here.

                                  Manager

                                  4/9/2014

                                  MAA Wells Branch
                                  Thank you for the review! We are so happy that you decided to make Colonial Grand at Wells Branch your home! If you ever have difficulties, please feel free to contact us in the office, or through our resident support line at 866-620-1130.
                                  Review Author Icon

                                  Resident 61890

                                  Verified Resident ā€¢ 2013 - 2014

                                  4/7/2014

                                  The apartments are nice, but the walls are thin and you can hear neighbor's conversations. The door-to-door trash pick-up isn't reliable and the grounds and parking lot are usually littered with trash. asasdsdasdasdasdasdasdasdasdasd

                                    Manager

                                    4/8/2014

                                    MAA Wells Branch
                                    Thank you for the feedback. If you ever have difficulties, please feel free to contact us in the office, or through our resident support line at 866-620-1130.
                                    Review Author Icon

                                    Resident 61428

                                    Verified Resident ā€¢ 2010 - 2014

                                    4/5/2014

                                    I love the layout and space of my apartment. The Office and Maintenance staff are great, they listen to your concerns and are eager to help resolve your issues. I am very happy with my apartment home. Once I'm inside it doesn't even feel like an apartment, it feels like a house.

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                                      Resident 61316

                                      Verified Resident ā€¢ 2013 - 2014

                                      4/4/2014

                                      Great staff, they make this place fill like home. They welcome in the office all the time. they give me lots of recommendations on places to eat, and thing to do in Austin. They even give me directions all the time. The answer my emails and request very quickly.

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                                        Resident 60869

                                        Verified Resident ā€¢ 2014

                                        4/2/2014

                                        I enjoy the staff and ammenities that they offer here, like the fitness room, trash valet service, pool and club house. I like the location even better because it is very close to my job. I haven't lived here long so there isn'tmuch to complain about except the thin walls.

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                                          Resident 60672

                                          Verified Resident ā€¢ 2013 - 2014

                                          4/1/2014

                                          We fell in love with the floor plans. We love the exercise room and pool which are always clean and well maintained. The office staff are always friendly and helpful and the maintenance staff are prompt, courteous, and very helpful. The dog park and common areas could be maintained better. Residents are not urged to pick up after their pets.

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                                            Resident 59744

                                            Verified Resident ā€¢ 2009 - 2014

                                            3/26/2014

                                            Overall good. Loud upstairs neighbor stomps feet sometimes and seems to drag furniture around at all hours of the night. Staff is friendly and always says hello or hi. May want to invest in upgraded exercise equipment in fitness room. Thanks

                                              Updated Review

                                              Review Author Icon

                                              Resident 58391

                                              Verified Resident ā€¢ 2012 - 2014

                                              7/28/2014

                                              i love it here! the staff is excellent and very professional. i am pleased to have such a great caring management. a few of the amenities have been taken away, but the swimming pool restrooms are open again, so they redeemed themselves. they were closed for the longest time!

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                                                Resident 58210

                                                Verified Resident ā€¢ 2012 - 2014

                                                3/18/2014

                                                I love living here! Love my big windows, big kitchen, and huge closets. The office staff is great and friendly. The maintenance team here is one of the best you will ever find! They get things done quickly and they keep the grounds looking beautiful. I highly recommend this community!

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                                                  Resident 57945

                                                  Verified Resident ā€¢ 2013 - 2014

                                                  3/17/2014

                                                  My actual apartment unit is horrible. When we moved in there was dog hair everywhere and my boyfriend had to buy a shop vac to clean it. All of the appliances were broken including the dryer, dish washer and fridge. I call maintenance and they don't help.

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    Larkin

                                                    1 Bed, 1 Bath | 769 sq. ft.

                                                    $1,053 - $1,828

                                                    7 Available Units

                                                    See Floor Plan Details

                                                    Hollyhock

                                                    1 Bed, 1 Bath | 712 sq. ft.

                                                    $988 - $1,768

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    Robie

                                                    1 Bed, 1 Bath | 823 sq. ft.

                                                    $1,088 - $1,853

                                                    4 Available Units

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    Glasner

                                                    2 Beds, 2 Baths | 1,147 sq. ft.

                                                    $1,388 - $2,678

                                                    5 Available Units

                                                    See Floor Plan Details

                                                    Rosenbaum

                                                    2 Beds, 1 Bath | 985 sq. ft.

                                                    $1,453 - $2,603

                                                    4 Available Units

                                                    See Floor Plan Details

                                                    Penfield

                                                    2 Beds, 2 Baths | 1,260 sq. ft.

                                                    $1,538 - $2,648

                                                    2 Available Units

                                                    See Floor Plan Details

                                                    3 Bedrooms

                                                    Laurent

                                                    3 Beds, 2 Baths | 1,419 sq. ft.

                                                    $1,968 - $3,478

                                                    1 Available Unit

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFactsā„¢

                                                    Community epIQ Grade

                                                    B+
                                                    B+

                                                    Renter Ratings

                                                    B

                                                    Review Ratings

                                                    Noise

                                                    3.9

                                                    Grounds

                                                    3.4

                                                    Safety

                                                    3.0

                                                    Office Staff

                                                    3.3

                                                    Maintenance

                                                    3.6

                                                    Neighborhood

                                                    4.3

                                                    Survey Ratings

                                                    SatisFactsā„¢ Tour Survey

                                                    SatisFactsā„¢ Move-In Survey

                                                    SatisFactsā„¢ Maintenance Survey

                                                    SatisFactsā„¢ Renewal Survey

                                                    Review Count

                                                    A-

                                                    Number of reviews in the past 365 days

                                                    21

                                                    Managerā€™s Review Engagement

                                                    A-

                                                    Percentage of reviews responded to

                                                    80.95%

                                                    Managerā€™s Review Reply Time

                                                    A

                                                    Average time to respond to reviews

                                                    2.9 days

                                                    View Community Timeline
                                                    View Community Timeline

                                                    Features & Amenities

                                                    Parking
                                                    • Reserved Parking Available
                                                    Pets
                                                    • Cats Allowed
                                                      Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
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                                                    • Dogs Allowed
                                                      Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.. Pet Limit: 2. Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
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                                                    Other
                                                    • 24-Hour Fitness Center
                                                    • BBQ and Picnic Areas
                                                    • Clubhouse
                                                    • Coffee Bar
                                                    • Community Room with Wi-Fi
                                                    • Concierge
                                                    • Courtyard
                                                    • Dog Park
                                                    • Fitness Center
                                                    • Gated Access
                                                    • Gated Community
                                                    • Internet Cafe
                                                    • Monthly Resident Events
                                                    • On-Site Maintenance
                                                    • On-Site Management
                                                    • On-site Manager
                                                    • Pet Friendly Community with No Breed Restrictions
                                                    • Pet Wash Stations
                                                    • Pet-Friendly Community
                                                    • Pool
                                                    • Resident Lounge
                                                    • Valet Trash Service
                                                    • WiFi in Common Areas
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                                                    Leasing

                                                    TOUR YOUR WAY! We have a tour to fit your needs- virtual, self-guided, or agent-guided. Find your next home at MAA Wells Branch in Austin, TX. Enter your well-appointed one-, two-, or three-bedroom apartment home through your own private patio, and enjoy a host of luxurious designer interior features. Our pet-friendly community accepts all breeds, and we have two dog parks to keep them happy. Enjoy additional community perks, including our resort-style pool, 24-hour fitness center, covered parking, and outdoor kitchen with propane grills. Our community is situated minutes away from shopping and major highways, and is near a host of great restaurant choices. Katherine Fleischer Park is about one mile away with sports fields, playgrounds, and an historic homestead museum.
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    MAA

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                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is MAA Wells Branch Rated?
                                                    Based on 505 number of votes by renters, MAA Wells Branch is currently rated 4.1 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at MAA Wells Branch?
                                                    MAA Wells Branch is rated 3.4/5 stars in our renters grounds survey, which is considered below average. The grounds are starting to look neglected and require attention.
                                                    How effective was the maintenance team when resolving your problem?
                                                    MAA Wells Branch is rated 3.6/5 stars in our renters maintenance survey, which is considered average. The maintenance team is sometimes slow to respond or not fully effective in resolving issues.
                                                    What are noise levels like at MAA Wells Branch?
                                                    MAA Wells Branch is rated 3.9/5 stars in our renters noise survey, which is considered average. The noise level can sometimes be disruptive, but not to a significant extent.
                                                    How safe is MAA Wells Branch?
                                                    MAA Wells Branch is rated 3/5 stars in our renters safety survey, which is considered below average. The complex has significant safety concerns that need immediate attention.
                                                    How satisfied are residents with the neighborhood?
                                                    MAA Wells Branch is rated 4.3/5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    How satisfied are residents with the staff at MAA Wells Branch?
                                                    MAA Wells Branch is rated 3.3/5 stars in our renters staff survey, which is considered below average. The staff is often unresponsive and not fully helpful in addressing resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 80.9524% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 2.9 days to their community reviews in the past year.
                                                    Who manages MAA Wells Branch?
                                                    MAA
                                                    What is the pet policy at MAA Wells Branch?
                                                    Cats Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                    Pet Limit: 2
                                                    Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    Dogs Allowed
                                                    Restrictions: Pet Types Allowed: Dogs, Cats, Fish, Caged Birds.
                                                    Pet Limit: 2
                                                    Comments: Pet Fees and Deposits Vary by Property. Please contact the appropriate leasing office with any questions. Assistance animals are always welcome without deposit or fee.
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 1 Bath
                                                    2 Beds, 2 Baths
                                                    3 Beds, 2 Baths

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                                                    Beds

                                                    0

                                                    Baths

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                                                    MAA Wells Branch is a 712 - 1,419 sq. ft. apartment in Austin in zip code 78728. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $988 - $3,478. Nearby cities include West Lake Hills, Del Valle, Manor, Bee Cave, Pflugerville, Manchaca, Cedar Park, Round Rock, Lakeway, Creedmoor, Hutto, Lago Vista, and Leander.

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