SYNC West Dallas

Prospective Resident 1209302

Verified Prospect • Visited 2023

Staff was nice and helpful but the property was obviously not being cleaned well. Bad smells in all common areas. Looks like the TVs in the common areas have been removed or stolen as well. Prices seem very high compared to other nicer places in the area

Current Resident 1208845

Verified Resident • 2023

I've had a bad experience due to lack of communication and accountability. I've consistently paid rent for continued issues. Not to mention damages to personal item for repairs. I have t been compensated

KiRaab

Resident • 2023

Almost 2 months in… All the Ladies in the office are phenomenal! For the first time in my moving history, I felt the Welcome Home Love as soon as I walked in the door! All the ladies gave me good and positive vibes!" I’m loving my apartment. It’s so peaceful here. It’s the SYNC for me??

Current Resident 1197446

Verified Resident • 2019 - 2023

This place is a joke. The complex now is always dirty, always broken, something is always wrong. Currently the door I use in the parking garage has no handle and a resident added an object so the door won't lock, thus has been like this for over a month, safe. To get anything done, you have to reach out a billion times. When you do speak with someone they probably will not follow up and they will not be helpful. For example, my car was towed due to the office not completing something they said they would. The staff members were looking into how I could get reimbursed since I had all the proof this was their fault? shocking no one ever reached out and ignored all my attempts of reaching out. It is just awful for how much we pay and the lack of support we get.

Current Resident 1195746

Verified Resident • 2022 - 2023

Very mid level. Upkeep isn't the best but the maintenance crew is always timely. The office staff not so much because they have gone through multiple agents since I moved in. For the price you pay, I wouldn't say it's fully up to par for the quality. Pest services could come more often as first floor apartments are very prone to bugs. Garbage dumpsters stay full and are always in the street. I don't use the amenities because, for example, the last time I tried to use the rooftop lounge the AC was out and we weren't informed. I love my unit but do think I could get the same quality for less somewhere else.

Current Resident 1192481

Verified Resident • 2023

I moved in about a week ago and my move In experience was beyond wonderful. I didn't have any issues throughout the process. The application approval happened very quickly and efficiently. I don't have any complaints so far.

Current Resident 1188061

Verified Resident • 2023

My experience has been good thus far. I appreciate all the staff do to make this community a great place to stay. Keep up the good work. Everything was done correctly and efficiently by the maintenance team.

Current Resident 1185780

Verified Resident • 2022 - 2023

I have loved these apartments since my friends lived here. Any property will have issues but I have not experienced what some have. I feel at home here. I am moving next year but I'm glad I'm here now

Nina_B735

Resident • 2021 - 2023

HORRIBLE PROPERTY

You can rarely get anyone on the phone. Things are always broken, such as the gates and callboxes. When I moved in 2021, they used to change light bulbs and filters in the fridge, which they no longer do despite the rent continually increasing. I have lived in a 2/2 and a 1/1 in this community. My vehicle has been towed twice. Cars are routinely broken into. The office management changes every few months, and there is no accountbility taken. This is a ridiculously run, horrific property. Do yourself a favor and keep looking for another place.

Current Resident 1183864

Verified Resident • 2022 - 2023

N/a nananananananananananananananananana anasnansnanannasnsnananansnsnsnsnsnsnsnnssnsnnssnananannaan

Current Resident 1088944

Verified Resident • 2022 - 2023

Do yourself a favor and don't move in until you've fully inspected the apartment, I mean deep inspection. Or don't move in at all, staff and maintenance are subpar when it comes to ALL issues. We've had so many problems: ?Pest Issues? ants and flies(didn't get resolved until I personally got involved) ?Gates are ALWAYS down (security issue) ?Pool =absurdly loud NOISE and speakers that people use every weekend will give you a headache. And they will stay until the 2AM. ?Mold and Water Damage in units that they failed to remedy and refuse to address ?Amenities, where? The gym stinks, nothing's ever clean or equipment is always broken. Big stains on the carpet. ?Courtesy officer is non-existent. So, the pool is treated like a party area. Loud speakers, dinking and insanely rude people. Most I'm sure aren't residents. Staff takes advantage as well. ?cheaply made cabinetry, you can see the warped faux wood over the original wood Do yourself a favor and just move anywhere else.

Prospective Resident 1181021

Verified Prospect • Visited 2023

This space looks great in person too, the leasing office staff is friendly and very helpful. Definitely recommend checking it out and doing a tour if you are looking for a nice place to live in the Trinity Grove area

Current Resident 1181007

Verified Resident • 2020 - 2023

If SYNC still owns the property then advice is to not move in. This property management company does not fix anything and the office team is unprofessional and lacks the skills to run a community. They send emails out a ridiculous amount due to always putting owness on the residents instead of themselves for the issues in the community.

Prospective Resident 1178465

Verified Prospect • Visited 2023

Took a loop around the building to view the appearance before the tour. Property was clean and nice both inside and out. Spacious units and friendly staff! Emma and Ms. Gail were very helpful to answer all of my questions and sealed the deal for our new home!

Current Resident 1175086

Verified Resident • 2023

Very pleased with staff and communication during process. Wonderful customer service and kind staff. The apartment is beautiful and spacious. The environment seems to be safe and friendly. Pet friendly

Current Resident 1051972

Verified Resident • 2017 - 2023

I really loved this apartment when I first moved in. It has gone through 3 ownership changes and is really going downhill. Maintenance request aren't handled nearly as fast. Quality and aesthetics of the building are barely sub par and yet my rent rates reflect luxury.

Current Resident 1166668

Verified Resident • 2023

Ok it was alot due to certain time I had to move it was alot would have been nice to recieve a gift or something left in the apt for new residents a welcoming gift for new residents but yes 4/10......

Current Resident 1043844

Verified Resident • 2023

Nice apartments, definitely feel like "Luxury" should be left out due to a lot of issues that go on around the place. Overall haven't had any issues myself to say anything less than what it is. I love my home although I feel like rent could be a bit more reasonable. Oh and Dani.. love her! She's amazing and definitely shows interest every time.

Prospective Resident 1144884

Verified Prospect • Visited 2023

Really great! Very well kept and more amenities than I had imagined. This is a very comfortable place. I'm looking forward to living here in the near future. Swimming and b.b.q. patio, conference rooms and meeting spaces, and community members events... what's not to like?

Current Resident 1042164

Verified Resident • 2019 - 2023

This community used to be upscale/luxury, but not anymore. Many crime and safety issues (break-ins, thefts, etc.) and the gates are often broken. Key fobs don't work and access doors are left open for weeks on end. The price does not line up with the quality and I am planning on moving out.

Current Resident 1041198

Verified Resident • 2019 - 2023

management has changed often and standards have slipped. With minimal if any improvements, the attention to detail for cleanliness slipping away, and amenities being taken away there really is t a reason to resign the lease.

Current Resident 1141368

Verified Resident • 2023

I had a smooth move in process . Everyone was very welcoming and nice with helping me move in . The apartment complex is very big so I'm still learning my way around but I'm happy i chose this apartment complex as my new home

Current Resident 1132667

Verified Resident • 2022 - 2023

Management is not good! We have car break ins almost every day. Maintenance request take a long time to get fixed. We needed a new water filter for the fridge and after a few days they "fixed" it but they only reset the button for it. I knew that the filter was not replaced because I marked it just to see if they would even change it. Gates are always broken. They don't have enough security cameras.

Current Resident 1131526

Verified Resident • 2020 - 2023

Just started my third year here and the community is nice, with a very good location. The staff is very helpful and welcoming, with lots of events and opportunities to meet the neighbors. All positives on my end.

Current Resident 1125348

Verified Resident • 2023

Great communication from seeing if they had availability to actually renting here. The community overall is great. Staff and neighbors are welcoming and respectful. Everytime I am taking down groceries or accessories down from my car, I always get asked for help. I like that.