Element at Ghent
A+
A+
Award Winner
111 E 18th St, Norfolk, VA 23517

4.9

(445 Reviews & Surveys)

Move-In Specials

3% off base rent for Active Duty Military Discount! *Availability On Our Website Is Accurate. 1 or 2-Bedrooms, Only. No studios or 3-bedrooms.

Reviews

4.9 rating

307 total reviews

(

241 Verified

)

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Summarized by generative AI from text of customer reviews

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Review Author Icon

Current Resident 1136716

Verified Resident 2023

5.0

5/2/2023

Moved in last month. Very professional management from the top down. Janice and Harley are great and did everything they can to ensure a smooth move in. Johnny is superbly helpful assisting with maintenance requests efficiently and timely.

    Property Manager Response

    5/3/2023

    Thank you for these kind words and for sharing that you've had a great experience since you arrived last month! We're so glad things are off to a wonderful start and we're happy you chose to call Element at Ghent your new home!
    Review Author Icon

    Current Resident 1136120

    Verified Resident 2023

    5.0

    5/1/2023

    Just moved in and so far the experience has been great! The management staff is very helpful and friendly. They communicate timely and ensure the process is smooth. Also the apartments are unique and the amenities are nice! Only thing I would change is a slighter bigger shower.

      Property Manager Response

      5/1/2023

      Thanks for this review and for sharing that you've found the team to be a delight to interact with! This is nice to hear and we're also happy that you've loved the community amenities!
      Review Author Icon

      Current Resident 1136018

      Verified Resident 2021 - 2023

      5.0

      4/30/2023

      the leasing office and maintenance staff are so great! From the moment I moved in I've always felt taken care of. I love that they always put on community events and surprise gifts that just make me feel extra special. Whenever I need help with anything I never feel like I'm a bother to the maintenance staff. Everyone is just so nice and caring here!

        Property Manager Response

        5/1/2023

        Wow! Thanks for this rave review and for sharing that the team has made a positive impact on your experience! This is so nice to hear and we're glad that you've enjoyed all of your interactions.
        Review Author Icon

        Current Resident 1134598

        Verified Resident 2023

        5.0

        4/25/2023

        The Element is such a wonderful place to live! The staff and residents are all so kind and really make the environment great! The apartments are clean, up to date, quiet, and spacious. I would definitely recommend living here!

          Property Manager Response

          4/26/2023

          Thanks for this review and for sharing that you've had a great experience within the community! This is lovely to hear and we're so happy to know that you've found the community to be clean and that you'd recommend it to others.
          Review Author Icon

          Current Resident 1128899

          Verified Resident 2022 - 2023

          5.0

          4/6/2023

          This complex is an incredible place to live. I have recommended it to friends and coworkers and will continue to do so because it has an incredible staff, the location is great, and the apartment comes with a lot of great amenities.

            Property Manager Response

            4/7/2023

            Thanks for your review and for sharing that you've found this community to be a fabulous place to reside! Feedback like this means so much and it's great to hear that you're spreading the word about Element at Ghent!
            Review Author Icon

            Current Resident 1128752

            Verified Resident 2021 - 2023

            4.3

            4/6/2023

            I have LOVED living at the Element at Ghent. This is by far the nicest complex in the area, and the staff is so friendly and helpful. There is so much that is within a walking distance as well. I would recommend this community to anyone that is moving to the area.

              Property Manager Response

              4/7/2023

              Thanks for your review and for sharing that you've had a wonderful experience within the community! This is fabulous feedback and it's nice to know that you'd recommend Element at Ghent to others. Take care!
              Review Author Icon

              Prospective Resident 1128176

              Verified ProspectVisited 2023

              5.0

              4/4/2023

              Janice was very helpful with assisting me on my tour. I did not have many questions to ask because she answered most of the questions before I asked. The property is also everything that I would like.

                Property Manager Response

                4/5/2023

                Thanks for this five-star review and for sharing that your tour was amazing. This is nice to hear - thanks for your feedback!
                Review Author Icon

                Current Resident 1088059

                Verified Resident 2022

                5.0

                11/23/2022

                So far this community has been awesome! Management is easy to contact, maintenance is quick, and the neighbors we have met so far are all really great! Love it here. Couldn't be more happy with our pick at Element at Ghent.

                  Property Manager Response

                  11/24/2022

                  Thank you so much for this review. We are so glad our team has provided you an amazing experience. We appreciate your kind words and thank you for choosing Element at Ghent as your place to call home!
                  Review Author Icon

                  Lindy_N

                  Resident 2021 - 2022

                  5.0

                  11/21/2022

                  Hands Down, Best Spot to live in Norfolk!

                  Element at Ghent has been the best apartments for our family! Every aspect of living in these apartments brings me and my family joy. The staff is by far, incredible! Janice, Harley, Johnny, and Karen are absolutely amazing and do an incredible job at taking care of the apartments and us tenants. The location is perfect, making it a short walk from plenty of bars, shops, and restaurants. Janice and Harley have been so kind and genuine, we are so grateful to have met them and gotten to know them over the last couple years. We are truly going to be sad to leave Element at Ghent and its staff - they have left such an impression on my life and am forever grateful for their friendships!

                    Property Manager Response

                    11/22/2022

                    Hi Lindy_N - thanks for your glowing review! It's so nice to know you've found a lot to love about the community and we're so grateful for your wonderful feedback. Have a happy holiday!

                    Updated Review

                    Review Author Icon

                    Current Resident 887971

                    Verified Resident 2022

                    4.8

                    11/16/2022

                    The Element at Ghent is a wonder apartment complex to live in! Amazing amenities, attentive staff, updated and very clean apartments! They are pet friendly and within walking distance to downtown, Ghent, the Railroad district, several restaurants and shops.

                      Property Manager Response

                      11/17/2022

                      Thanks for this glowing feedback and for sharing that you've found there's so much to love about your experience here! This is nice to know and we're glad that the amenities, wonderful team, and well-kept community have all come together for one stellar experience!
                      Review Author Icon

                      Current Resident 1062235

                      Verified Resident 2020 - 2022

                      5.0

                      9/4/2022

                      Great all around. Maintenance staff and management staff are all fantastic all the time. 10/10 would recommend to anyone looking to move to a nicer apartment building complex in the Ghent Area of Norfolk.

                        Property Manager Response

                        9/6/2022

                        Thanks for your review! It's great to hear that you've had a terrific experience from A to Z. Thanks again for sharing and for being a valued member of the community!
                        Review Author Icon

                        Current Resident 1061198

                        Verified Resident 2021 - 2022

                        5.0

                        9/1/2022

                        Everything is great! We have been very Happy with living here! The staff is outstanding and great and we feel safe in our community. From the workout room to the clubhouse and pool everything is well maintained.

                          Property Manager Response

                          9/2/2022

                          Thanks for your glowing feedback! We're so happy you love living here and it's great to know that you've enjoyed interacting with our team and the amenities within the community. Take care!
                          Review Author Icon

                          Current Resident 1061151

                          Verified Resident 2022

                          5.0

                          9/1/2022

                          From the moment I applied until I moved in everything was seamless! Harley was so professional and nice! He was very responsive to my emails and calls. I was on a short timeline and he was able to do everything! I had to no issues at all and that was a first for me. During my tour and move in date I'm still at awe at the cleanliness of the building. It was my confirmation that I made the right decision!

                            Property Manager Response

                            9/2/2022

                            Thanks for this wonderful feedback and for letting us know your experience has been seamless! We're so glad you chose Element at Ghent as your new home and we hope you have the best experience here!
                            Review Author Icon

                            Current Resident 1048596

                            Verified Resident 2022

                            5.0

                            7/26/2022

                            I love being at the Element. Everyone is very friendly including the staff. The location of the apartments it great. Plenty of shopping and entertainment around the area. The apartment was cleaned and worked on right before I moved in. I don't have any complaints about this place!

                              Property Manager Response

                              7/27/2022

                              Thanks for your five-star review and for sharing that you love living here at Element at Ghent! This is wonderful to hear and we're so glad that the location and your living space in general have been highlights of your residency.
                              Review Author Icon

                              Current Resident 940522

                              Resident 2021 - 2022

                              5.0

                              7/16/2022

                              Phenomenal experience

                              We absolutely love the environment that we live in. The apartment is nice and spacious the amenities are top-notch and the staff have been helpful and accommodating for every situation. It’s a very nice small community of professionals beautiful workout room great lounge and extremely clean. Would recommend it to any Person or family that wants to live in the center of Norfolk nightlife is great and Simone is plentiful. For myself and my family it has been a great experience.

                                Property Manager Response

                                7/18/2022

                                thanks for your glowing feedback and for sharing that you've absolutely loved living here at Element at Ghent! This is absolutely lovely feedback to receive and we so appreciate your compliments!
                                Review Author Icon

                                Current Resident 940398

                                Resident 2021 - 2022

                                5.0

                                7/16/2022

                                Best apartment community in Norfolk!

                                Best place to live in Norfolk. We love and appreciate all of the staff and all of the amenities. The staff is outstanding and goes above and beyond for all the residents in our community. Close to all the good restaurants in Norfolk.

                                  Property Manager Response

                                  7/18/2022

                                  Thanks for this five-star review and for noting that you love living here at Element at Ghent! It's so great to have you as a member of the community and it's nice to know that the amenities and our team have both been highlights of your residency.
                                  Review Author Icon

                                  Current Resident 940429

                                  Resident 2022

                                  5.0

                                  7/16/2022

                                  Beautiful

                                  Just moved here they are amazing! They are very social and make me feel welcome even tho we have only been here for a short amount of time! 10/10. They know our names they have many activities every month and make everyone feel super included!

                                    Property Manager Response

                                    7/18/2022

                                    Wow! This is great to hear and we're beyond thrilled to know that your residency is off to an excellent start. It's nice to hear that the resident events have made you feel welcome. Take care!
                                    Review Author Icon

                                    Current Resident 940367

                                    Resident 2022

                                    5.0

                                    7/16/2022

                                    Excellent management and amenities!

                                    Element at Ghent is located within perfect walking distance to Ghent and downtown Norfolk. There are so many cafés, restaurants, shops and breweries within a 15min walk! The management here is super friendly and is very professional and on top of it. Every maintenance request I have put in has been solved within a hour or so. The amenities are great and it’s really easy to meet people here and make friends. It’s also very safe and the parking situation is 10/10.

                                      Property Manager Response

                                      7/18/2022

                                      Thanks for your rave review! It's so nice to hear that everything here at Element at Ghent has been a highlight and that you absolutely love being a part of the community. We enjoy having you here - thanks again!

                                      Updated Review

                                      Review Author Icon

                                      Antoinette.db@gmail.com

                                      Resident 2020 - 2022

                                      5.0

                                      7/16/2022

                                      Great place, great community

                                      This is the friendliest, cleanest and most social apartment building I’ve ever lived at. The staff is great and responsive and the tenants are friendly. They throw social events and really go out of their way to make this place feel like home no matter how far your hometown is.

                                      Property Manager Response

                                      7/18/2022

                                      Thank you for this glowing feedback and for noting that you've found so much to love about the community here at Element at Ghent! This praise means a lot to us and we're so glad you feel perfectly at home here. Thanks again!
                                      Review Author Icon

                                      Julia_M942

                                      Resident 2022

                                      5.0

                                      7/16/2022

                                      Great community!!

                                      I have been living here for about 2 months and have had a great experience so far! The office is very helpful and responsive. They have events and amenities that other complexes in the area don’t have for the same rent.

                                        Property Manager Response

                                        7/18/2022

                                        Thanks for this five-star review and for choosing Element at Ghent as your new home! We're glad to hear everything is off to a five-star start. Welcome home!

                                        Updated Review

                                        Review Author Icon

                                        Current Resident 684961

                                        Verified Resident 2019 - 2022

                                        5.0

                                        6/28/2022

                                        The Element was a great, secure place to live for 3 years. The apartment staff were friendly and attentive. There was someone at the main office Mon-Fri and maintenance always responded promptly to requests. It's worth the extra expense to not have to worry about security, an outstanding maintenance need, or unruly neighbors. Would live there again.

                                          Property Manager Response

                                          6/29/2022

                                          Thank you for sharing your experience residing at Element at Ghent! We're honored you chose to call the community home for three years and we hope to be able to serve you again in the future. Thank you for the shout-out regarding our attentive service -- and for the wonderful 5-star rating!

                                          Updated Review

                                          Review Author Icon

                                          Current Resident 962409

                                          Verified Resident 2021 - 2022

                                          5.0

                                          6/15/2022

                                          Janice, Harley, Johnny, and Karen made me feel at home from the start. I moved here site unseen and my husband was deployed immediately after the move. Stopping by the leasing office for chats and resident events made me feel like I was never alone. Johnny's work ethic and skill is incomparable to any other maintenance supervisor I've had experience with. You never have to question if your requests have been heard because they are almost immediately addressed. I'm blown away by Karen's work as she cleans the entire complex herself. My day always begins on a good note with the elevator smelling spectacular. Harley is thorough, he passed along information quickly and clearly while also cracking a few jokes. Everyone in the building enjoys Harley's company as he has a "life of the party" essence about him. I don't even know where to start with Janice. She runs the apartment complex with ease. She gets to know her residents deeper than surface level. She makes note of their interests and plans events that she knows they'll enjoy. She's business and she's fun. She's truly a role model of mine and I'm forever grateful to know her. I wouldn't trade this experience for anything!

                                            Property Manager Response

                                            6/15/2022

                                            Thank you very much for this review! We are so glad our team has brought you such an amazing experience. We appreciate all your feedback and if there is anything else we can do for you, please do not hesitate to let us know. Thank you so much and have a great day!

                                            Updated Review

                                            Review Author Icon

                                            Current Resident 1006458

                                            Verified Resident 2022

                                            5.0

                                            4/19/2022

                                            So far the best experience we've had from the application process, to the move in process. very grateful and content with the community we are living in. All concerns are always immediately answered and followed up on.

                                              Property Manager Response

                                              4/20/2022

                                              This is wonderful to hear! We're delighted you've found our service to be satisfactory and are pleased with your residency. We wouldn't have it any other way! Thanks again for taking the time to leave us a review.
                                              Review Author Icon

                                              Current Resident 1005792

                                              Verified Resident 2020 - 2022

                                              4.7

                                              3/10/2022

                                              My time at the element has been incredible! Super friendly staff, timely maintenance and great community! I especially loved the community events. Maintenance requests were always fixed within 24 hours! The staff makes you feel so welcomed and like family. I love The Element!

                                                Property Manager Response

                                                3/11/2022

                                                Thank you so much for this review! We are so glad to hear how our amazing team has been able to assist and provide a first-class experience!
                                                Review Author Icon

                                                Current Resident 999265

                                                Verified Resident 2018 - 2022

                                                3.7

                                                2/15/2022

                                                I don't have any comments at this time. I don't have any comments that I want published elsewhere. I don't know why this is a required field. I still don't have any comments and I already answered that I didn't want my comments published.

                                                  Property Manager Response

                                                  2/16/2022

                                                  Thank you for this review! If we can ever be of further assistance, don't hesitate to reach out to the management team and we'd be glad to help!

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  Palladium

                                                  1 Bed, 1 Bath | 611 sq. ft.

                                                  See Floor Plan Details

                                                  Argon

                                                  1 Bed, 1 Bath | 685 sq. ft.

                                                  See Floor Plan Details

                                                  Gallium L

                                                  1 Bed, 1 Bath | 880 sq. ft.

                                                  See Floor Plan Details

                                                  Gallium XL

                                                  1 Bed, 1 Bath | 919 sq. ft.

                                                  See Floor Plan Details

                                                  Gallium

                                                  1 Bed, 1 Bath | 720 sq. ft.

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  Iridium

                                                  2 Beds, 2 Baths | 1,093 sq. ft.

                                                  See Floor Plan Details

                                                  Cobalt XL

                                                  2 Beds, 2 Baths | 1,132 sq. ft.

                                                  See Floor Plan Details

                                                  Cobalt

                                                  2 Beds, 2 Baths | 1,102 sq. ft.

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  A+
                                                  A+

                                                  Renter Ratings

                                                  A+

                                                  Review Ratings (from 46 reviews)

                                                  Noise

                                                  4.8

                                                  Grounds

                                                  5.0

                                                  Safety

                                                  4.9

                                                  Office Staff

                                                  5.0

                                                  Maintenance

                                                  5.0

                                                  Neighborhood

                                                  5.0

                                                  Survey Scores (from 138 surveys)

                                                  Post-Tour Survey

                                                  4.8

                                                  Move-In Survey

                                                  5.0

                                                  Maintenance & Support Survey

                                                  5.0

                                                  Lease Renewal Survey

                                                  4.9

                                                  Review Count

                                                  A+

                                                  Number of reviews in the past 365 days

                                                  46

                                                  Manager’s Review Engagement

                                                  A+

                                                  Percentage of reviews responded to

                                                  100.00%

                                                  Manager’s Review Reply Time

                                                  A+

                                                  Average time to respond to reviews

                                                  0.46 days

                                                  Features & Amenities

                                                  Laundry
                                                  • Washer/Dryer
                                                  Parking
                                                  • Garage Lot
                                                  • Garage
                                                  • Parking
                                                  Pets
                                                  • Cats Allowed
                                                    Rent: $50. Restrictions: Element at Ghent welcomes two pets per apartment. A $400 Non-Refundable Pet Fee Applies for the 1st Pet, and a $100 Non-Refundable Pet Fee for the 2nd Pet. Pet Rent is $25 per pet. Pets over 45 LBS are welcome on the first floor only. Please call for additional details. ***Pet fee and pet rent discounts for multiple pets described above, will be applied by the leasing office upon application approval.. Pet Limit: 2
                                                    Less Info
                                                    More Info
                                                  • Dogs Allowed
                                                    Rent: $50. Restrictions: Element at Ghent welcomes two pets per apartment. A $400 Non-Refundable Pet Fee Applies for the 1st Pet, and a $100 Non-Refundable Pet Fee for the 2nd Pet. Pet Rent is $25 per pet. Pets over 45 LBS are welcome on the first floor only. Please call for additional details. ***Pet fee and pet rent discounts for multiple pets described above, will be applied by the leasing office upon application approval.. Pet Limit: 2
                                                    Less Info
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                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • Additional Storage
                                                  • Air Conditioning
                                                  • Billiards
                                                  • Cat Friendly
                                                  • Community Center
                                                  • Controlled Access
                                                  • Dishwasher
                                                  • Elevator
                                                  • Fitness Center
                                                  • Gas Grills
                                                  • Large Dog Friendly
                                                  • Monthly Resident Events
                                                  • On-site Personnel
                                                  • Pool/Hot Tub
                                                  • Poolside Fire Pit with Seating
                                                  • Roof-top Terrace
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                                                  Leasing

                                                  Element at Ghent apartments feature 1 and 2 bedrooms apartment homes located in the heart of Norfolk. Apartments feature high-end finishes including private balconies with endless views, stainless steel kitchen appliances, granite tiles, and chic interior design. Based in the national historic Ghent neighborhood of Norfolk, VA, our residents are never more than a few minutes away from downtown, the waterfront, shopping, retail, dining, and the arts. Whether you are visiting the Chrysler Museum of Art, catching a movie in the neighborhood's commercial district, or grabbing a drink at local brewery or winery, you are just a few steps away from your destination. Discover the good life in Element at Ghent apartments.
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                                                  Leasing Options

                                                    • Available months 3,4,5,6,7,8,9,10,11,12,13,14,15

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 08:30 AM - 05:30 PM
                                                  • Saturday: Closed
                                                  This community is managed by

                                                  SteelHead Management

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                                                  A
                                                  Communities
                                                  18

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  How is Element at Ghent Rated?
                                                  Based on 445 number of votes by renters, Element at Ghent is currently rated 4.9 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Element at Ghent?
                                                  Element at Ghent is rated 5 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Element at Ghent is rated 5 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                  What are noise levels like at Element at Ghent?
                                                  Element at Ghent is rated 4.8 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                  How safe is Element at Ghent?
                                                  Element at Ghent is rated 4.9 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                  How satisfied are residents with the neighborhood?
                                                  Element at Ghent is rated 5 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  How satisfied are residents with the staff at Element at Ghent?
                                                  Element at Ghent is rated 5 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 0.46 days to their community reviews in the past year.
                                                  Who manages Element at Ghent?
                                                  SteelHead Management
                                                  What is the pet policy at Element at Ghent?
                                                  Cats Allowed
                                                  Rent: $50
                                                  Restrictions: Element at Ghent welcomes two pets per apartment. A $400 Non-Refundable Pet Fee Applies for the 1st Pet, and a $100 Non-Refundable Pet Fee for the 2nd Pet. Pet Rent is $25 per pet. Pets over 45 LBS are welcome on the first floor only. Please call for additional details. ***Pet fee and pet rent discounts for multiple pets described above, will be applied by the leasing office upon application approval.
                                                  Pet Limit: 2
                                                  Dogs Allowed
                                                  Rent: $50
                                                  Restrictions: Element at Ghent welcomes two pets per apartment. A $400 Non-Refundable Pet Fee Applies for the 1st Pet, and a $100 Non-Refundable Pet Fee for the 2nd Pet. Pet Rent is $25 per pet. Pets over 45 LBS are welcome on the first floor only. Please call for additional details. ***Pet fee and pet rent discounts for multiple pets described above, will be applied by the leasing office upon application approval.
                                                  Pet Limit: 2
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  What is the move-in special?
                                                  3% off base rent for Active Duty Military Discount! *Availability On Our Website Is Accurate. 1 or 2-Bedrooms, Only. No studios or 3-bedrooms.

                                                  Contact Property

                                                  April 2026

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                                                  Under New Management

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                                                  Element at Ghent is a 611 - 1,132 sq. ft. apartment in Norfolk in zip code 23517. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Portsmouth, Chesapeake, Virginia Beach, Hampton, Carrollton, Suffolk, Poquoson, Newport News, Yorktown, Smithfield, Windsor, Hayes, and Gloucester.