Element at Ghent
A+
A+
Award Winner
111 E 18th St, Norfolk, VA 23517

4.9

(445 Reviews & Surveys)

Move-In Specials

3% off base rent for Active Duty Military Discount! *Availability On Our Website Is Accurate. 1 or 2-Bedrooms, Only. No studios or 3-bedrooms.

Reviews

4.9 rating

307 total reviews

(

241 Verified

)

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Summarized by generative AI from text of customer reviews

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Review Author Icon

Current Resident 774921

Verified Resident 2020

4.5

7/7/2020

It has been a great experience thus far staff is excellent. I appreciate the fact that My maintenance concern was addressed in a prompt manner. I appreciate the friendly and efficient service. Great community.

    Property Manager Response

    7/10/2020

    Thank you very much for taking the time to leave us this excellent review! We are so glad to hear that your experience at Elements at Ghent Apartments has been fantastic and our maintenance team was able to address your request quickly and efficiently. We hope you have a great day!
    Review Author Icon

    Brit_C

    Resident 2019 - 2020

    4.8

    5/1/2020

    The team in the office are wonderful people - they are not the typical building office staff. They are personable & caring. They also go over and above with little details throughout the year - planed holiday parties for the building, dinners for the tenants. They absolutely make living here a job & easy. Highly recommend, you'll be in good hands. Plus, the apartments are new and well-maintained due to the high quality maintenance staff. And the common areas are always clean and put together! In my experience of renting, this is never the case.

      Property Manager Response

      5/1/2020

      Wow, this is amazing feedback! We are so appreciative of your kind words. It's lovely to know your experience here at Element at Ghent Apartments has been everything you hoped for. We have a great group of residents, and your awesome review made our day.
      Review Author Icon

      Current Resident 759163

      Verified Resident 2019 - 2020

      4.5

      4/12/2020

      The element at Ghent is a great apartment complex! The staff is very nice for the most part but rent is ridiculous. Elevators work here and there. the amenities are the best part of the apartment complex.

        Property Manager Response

        4/13/2020

        We appreciate your feedback and are glad your experience has been satisfactory overall, and you find our amenities to be top-notch. If you ever have any questions or concerns, though, we invite you to contact the office so we can answer/resolve them at once. Thank you for taking the time to share your feedback!
        Review Author Icon

        Current Resident 754610

        Verified Resident 2020

        5.0

        3/22/2020

        Very nice apartment in a very nice area. Bunch of restaurants and just a few blocks from central Ghent. Me and my roommate moved in during the Corona virus craziness so we haven't been able to really use any of the amenities but they look great. However, I will say that some of the layout of doors and lights are little awkward and the living room and bedrooms do not have lights. But easy fix with some lamps.

          Property Manager Response

          3/23/2020

          Welcome to the community! We're so pleased you've decided to reside with us and we're thrilled to hear the location is a great fit. We can't wait for you to check out our amenities once normal operations resume. The saltwater pool is excellent in the summer! Thanks for taking the time to share your feedback!
          Review Author Icon

          Current Resident 745062

          Verified Resident 2019 - 2020

          5.0

          2/16/2020

          great community aspect with lots of socials. staff is friendly and prompt. residents are courteous and the community is trustworthy. great amenities in the complex including a clean gym and spacious common room

            Property Manager Response

            2/17/2020

            Thank you so much for pointing out so many great aspects of our community! We are thrilled you're enjoying the amenities offered here at Element at Ghent, including the gym and common room. It's always a treat to hear from happy residents, so thank you for your positive feedback!
            Review Author Icon

            Current Resident 742606

            Verified Resident 2017 - 2020

            5.0

            2/6/2020

            Janice, Harley and John are the best! They are always enthusiastic, friendly and caring. We will miss them the most when we move of here. Amazing facilities and very good maintenance. The best community to live in Ghent!

              Property Manager Response

              2/7/2020

              This is fantastic feedback; thank you so much! We are thrilled by your comments and shout-out regarding our wonderful staff, and we'll be sure to relay the thumbs up to them. To hear Element at Ghent Apartments is the best community in Ghent is simply wonderful!
              Review Author Icon

              Current Resident 738671

              Verified Resident 2020

              4.8

              1/23/2020

              Great responsiveness to your needs, amenities and services and a convenient location. Great sense of community And overall accessibility to nightlife and great restaurants and other cool eccentric shops and stores.

                Property Manager Response

                1/29/2020

                Wow, what great feedback! We are delighted to hear Element at Ghent is working out amazingly well for you and you're enjoying our convenient location near shopping, dining, schools -- you name it. We have an amazing group of residents that make up our wonderful community and we're incredibly pleased you feel right at home.
                Review Author Icon

                Current Resident 734919

                Verified Resident 2019 - 2020

                5.0

                1/9/2020

                This community was an extremely beautiful, well kept and peaceful community. The office staff was extremely accommodating and friendly also. It could not be better located and was amidst a lot of shopping, restaurants, transportation and schools.

                  Property Manager Response

                  1/10/2020

                  Thank you so much for taking the time to leave us your feedback! We are so glad that you have been enjoying our community and location! We will pass along your kind words to our team. Have a great day!-Janice Hale, Property Manager
                  Review Author Icon

                  Current Resident 722365

                  Verified Resident 2018 - 2019

                  4.8

                  12/1/2019

                  Element is a great and safe place to live, the staff is great, activities are awesome and the people are kind. It is a atmosphere that breeds family and being apart of a community that respect you and your safe haven (home).

                    Property Manager Response

                    12/3/2019

                    Thank you so much for taking the time to leave us a review! We value all feedback and we are so happy that you are enjoying your home and community! Please let us know if you ever need anything. -Team Element
                    Review Author Icon

                    Current Resident 695604

                    Verified Resident 2019

                    2.8

                    9/16/2019

                    The apartment community seems to be pretty clean and so far the people that live there are nice. The apartments inside have nice upgrades. The major con is the road noise if you live on Monticello. The noise pollution is very bad and you can hear it in the hallways (outside the individual apartments and nothing will stop it once inside the apartment. I have white noise machines, thick curtains, and fans blowing and you still hear every truck and bus drive by. I recommend living here as long as you do not have an apartment on the road.

                      Property Manager Response

                      9/25/2019

                      Thank you so much for taking the time to leave a review! We are so sorry that you have been having issues with noise in your apartment! Please feel free to reach out to us at the office, so we can try to come up with a resolution or you can reach me directly at janice@steelheadmanagement.com. Thank you! -Property Manager, Janice Hale
                      Review Author Icon

                      Current Resident 677907

                      Verified Resident 2018 - 2019

                      4.8

                      8/13/2019

                      I have had a very pleasant experience at the Element at Ghent. I have lived there for over a year now. The staff are wonderful, its location is ideal, and any maintenance concerns are addressed promptly and professionally. I have had no issues since moving in. My maintenance concerns have been minor, such as a faulty smoke detector (changed the very next day) and a toilet that needed plunging (handled the next morning, as I had a second bathroom in the unit). My apartment is spacious with a lovely view. I highly recommend the Element!

                        Property Manager Response

                        8/13/2019

                        Thank you so much for your feedback! We are so happy that you have been enjoying your home and the Ghent location this past year! Please reach out to us if you ever need anything and have a great day!-Team Element
                        Review Author Icon

                        Current Resident 656956

                        Verified Resident 2018 - 2019

                        4.7

                        6/25/2019

                        This is a nice community. Lots of events hosted for residents and the management is superb. The facility itself is nice, standard. I think its a decent option that is close to downtown Granby, main areas of Ghent and shopping which helps.

                          Property Manager Response

                          7/1/2019

                          Thank you so much for taking the time to leave us a review! We love that you are enjoying our events and our prime Ghent location! Keep an eye out for our upcoming July social calendar and hope to see you there! Have a great day! -Team Element
                          Review Author Icon

                          Current Resident 650332

                          Verified Resident 2019

                          5.0

                          6/9/2019

                          So far, the community seems great. The move in process went smoothly and I have enjoyed the time I have spent here. I am excited to get settled in to my new home and expect that this community will be a great place to live.

                            Property Manager Response

                            6/10/2019

                            Thank you so much for taking the time to leave us your feedback! We are so glad the move-in process went smoothly for you! Please let us know if there is anything that you need while you are getting settled in. We hope to see you at a future resident event! -Team Element at Ghent
                            Review Author Icon

                            Current Resident 645147

                            Verified Resident 2017 - 2019

                            4.7

                            5/27/2019

                            The Element at Ghent has been wonderful to me! I'm in the military and had to move here in Nov2017, and the office staff were all so helpful and made the process go smoothly for me. Any time I have a service request, the staff comes either the same day or the next day to fix it, even going out of their way to help me put up a curtain rod over my bedroom window when I lacked the tools and skills to do it myself. The environment is always very clean and I always brag about the community spaces here, especially when I have guests visit for the first time, I get excited to show them our pool and rooftop decks. As a single young woman, I've been really appreciative of the strong security in the building as well, with a gated garage and then also a fob required to go into the stairwell or elevator. Overall this place has been great and I would strongly advise anyone who can afford it to live here. It's definitely pricey, being in such a great part of Ghent, but as a military officer, my housing allowance covered it and I think it's worth the price of rent to have all the luxuries that come with living here.

                              Property Manager Response

                              7/1/2019

                              Thank you for taking the time to leave us a review! We love having you as a resident and are so glad that you are enjoying our amenities and 24/7 maintenance. We will pass on your kind words to our maintenance team! Please reach out to us if you ever have any questions or concerns.-Team Element
                              Review Author Icon

                              Current Resident 636808

                              Verified Resident 2016 - 2019

                              4.5

                              5/7/2019

                              Overall, my experience here has been pleasant. I have had issues with some noise from other tenants occasionally, but overall the quality of living and services are very nice. The building is clean and safe and conveniently located to a lot of places in Ghent, near Downtown Norfolk and highways that could go to other cities.

                                Review Author Icon

                                Current Resident 634213

                                Verified Resident 2019

                                5.0

                                5/1/2019

                                I love this place, is peaceful and calm. Also beautiful in every aspect. The activities, the management, maintenance are good people and they are always there to help when needed. I feel that I'm going to be here for more time than expected.

                                  Review Author Icon

                                  Current Resident 631808

                                  Verified Resident 2018 - 2019

                                  4.7

                                  4/26/2019

                                  I absolutely love this building! The staff is friendly and prompt when answering calls, emails, and service requests! The community here is awesome as well! I love how we have monthly socials where we as a building can come together with food, drinks, good company & even sometimes prizes! I also personally love the free latter machine! The building is always clean and has a good vibe to it! I feel like I'm at a resort!

                                    Review Author Icon

                                    Current Resident 631790

                                    Verified Resident 2019

                                    5.0

                                    4/26/2019

                                    Staff is super friendly and helpful. Maintenance takes care if any problems very quickly. The place is very spacious and many great amenities. Great community and overall just an amazing place to live.

                                      Review Author Icon

                                      Current Resident 630977

                                      Verified Resident 2019

                                      5.0

                                      4/24/2019

                                      The Element at Ghent has been amazing! Signing our lease with sight unseen is a daunting task but I was impressed from the start. Quick response from staff, brand new amenities and an apartment to make you feel like home! We're excited for our stay!!!

                                        Review Author Icon

                                        Current Resident 617148

                                        Verified Resident 2018 - 2019

                                        4.8

                                        7/20/2019

                                        I have really enjoyed living here. Jimmy always responds to workorders promptly, and he even expains them to me when he sees me in the hallway or in the office. Janic and Harley are the best, not only do they present an answer to any issue I have they present a solution.

                                          Property Manager Response

                                          7/24/2019

                                          Thank you so much for taking the time to leave us your review! We will pass along your positive feedback to maintenance! We do our best to solve and answer any issues or concerns that you have and are so glad that you are happy! Please reach out to us if you need anything.-Team Element
                                          Review Author Icon

                                          Adam_L887

                                          Resident 2018 - 2019

                                          5.0

                                          3/1/2019

                                          The apartment managers here are truly awesome. Janice, Harley, and Johnny are always warm, friendly and on top of things. It was truly a pleasure calling this place home for a year. I would definitely recommend this property to anyone looking for a quiet oasis in Norfolk.

                                            Review Author Icon

                                            Current Resident 609444

                                            Verified Resident 2018 - 2020

                                            4.8

                                            1/20/2020

                                            The apartments are very nice and updated, the maintenance staff is on site, and the management is awesome. My significant other, our dog, and I love living here. It is very close to grocery stores, schools, gyms, and lots of amazing breweries!

                                              Property Manager Response

                                              7/26/2020

                                              Thank you so much for this great review! We are so happy that at Element at Ghent Apartments, you are having such an amazing experience! We appreciate the wonderful feedback about our convenient location and our fantastic team. Thank you again for this review and have a great day.
                                              Review Author Icon

                                              Current Resident 597604

                                              Verified Resident 2019

                                              4.8

                                              1/27/2019

                                              I have thoroughly enjoyed my experience so far here. I love that there are scheduled events throughout each month. This allows for everyone in the community to get to know one another. The management staff here is also wonderful and quite helpful!

                                                Property Manager Response

                                                2/19/2019

                                                Thank you so much for taking the time to leave us this review! We greatly appreciate your valued support and are so happy you are enjoying your experience! We hope to see you at the next social event. Please reach out to us if you ever need anything!-Team Element
                                                Review Author Icon

                                                Current Resident 595535

                                                Verified Resident 2018 - 2019

                                                5.0

                                                1/21/2019

                                                The Office and Maintenance staff are very professional, polite and friendly. When there is an the staff handles within 24 hours (typically within 1 hour) I feel very safe here. The Office staff makes sure of that. There was an issue with the Garage door not opening and closing properly and they hire a security company.

                                                Property Manager Response

                                                2/19/2019

                                                Thank you for taking the time to leave us a review! We are so glad that you enjoying your experience here! Please reach out to us if you ever have any questions or concerns. -Team Element
                                                Review Author Icon

                                                Current Resident 595260

                                                Verified Resident 2018 - 2019

                                                5.0

                                                6/6/2019

                                                My husband and I are planning on moving this year but honestly I wouldn't mind living here for a couple of more years. This place has quickly and easily become home. Janet, Harley and Johnny present your business with ease and professionalism to the max.

                                                  Property Manager Response

                                                  1/21/2019

                                                  Thank you so much for you feedback! We are so happy to hear that you and your husband are enjoying your home! Please reach out to us if you ever have any questions or concerns. Thank you! Property Manager, Janice Hale

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  Palladium

                                                  1 Bed, 1 Bath | 611 sq. ft.

                                                  See Floor Plan Details

                                                  Argon

                                                  1 Bed, 1 Bath | 685 sq. ft.

                                                  See Floor Plan Details

                                                  Gallium L

                                                  1 Bed, 1 Bath | 880 sq. ft.

                                                  See Floor Plan Details

                                                  Gallium XL

                                                  1 Bed, 1 Bath | 919 sq. ft.

                                                  See Floor Plan Details

                                                  Gallium

                                                  1 Bed, 1 Bath | 720 sq. ft.

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  Iridium

                                                  2 Beds, 2 Baths | 1,093 sq. ft.

                                                  See Floor Plan Details

                                                  Cobalt XL

                                                  2 Beds, 2 Baths | 1,132 sq. ft.

                                                  See Floor Plan Details

                                                  Cobalt

                                                  2 Beds, 2 Baths | 1,102 sq. ft.

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  A+
                                                  A+

                                                  Renter Ratings

                                                  A+

                                                  Review Ratings (from 46 reviews)

                                                  Noise

                                                  4.8

                                                  Grounds

                                                  5.0

                                                  Safety

                                                  4.9

                                                  Office Staff

                                                  5.0

                                                  Maintenance

                                                  5.0

                                                  Neighborhood

                                                  5.0

                                                  Survey Scores (from 138 surveys)

                                                  Post-Tour Survey

                                                  4.8

                                                  Move-In Survey

                                                  5.0

                                                  Maintenance & Support Survey

                                                  5.0

                                                  Lease Renewal Survey

                                                  4.9

                                                  Review Count

                                                  A+

                                                  Number of reviews in the past 365 days

                                                  46

                                                  Manager’s Review Engagement

                                                  A+

                                                  Percentage of reviews responded to

                                                  100.00%

                                                  Manager’s Review Reply Time

                                                  A+

                                                  Average time to respond to reviews

                                                  0.46 days

                                                  Features & Amenities

                                                  Laundry
                                                  • Washer/Dryer
                                                  Parking
                                                  • Garage Lot
                                                  • Garage
                                                  • Parking
                                                  Pets
                                                  • Cats Allowed
                                                    Rent: $50. Restrictions: Element at Ghent welcomes two pets per apartment. A $400 Non-Refundable Pet Fee Applies for the 1st Pet, and a $100 Non-Refundable Pet Fee for the 2nd Pet. Pet Rent is $25 per pet. Pets over 45 LBS are welcome on the first floor only. Please call for additional details. ***Pet fee and pet rent discounts for multiple pets described above, will be applied by the leasing office upon application approval.. Pet Limit: 2
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                                                  • Dogs Allowed
                                                    Rent: $50. Restrictions: Element at Ghent welcomes two pets per apartment. A $400 Non-Refundable Pet Fee Applies for the 1st Pet, and a $100 Non-Refundable Pet Fee for the 2nd Pet. Pet Rent is $25 per pet. Pets over 45 LBS are welcome on the first floor only. Please call for additional details. ***Pet fee and pet rent discounts for multiple pets described above, will be applied by the leasing office upon application approval.. Pet Limit: 2
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                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • Additional Storage
                                                  • Air Conditioning
                                                  • Billiards
                                                  • Cat Friendly
                                                  • Community Center
                                                  • Controlled Access
                                                  • Dishwasher
                                                  • Elevator
                                                  • Fitness Center
                                                  • Gas Grills
                                                  • Large Dog Friendly
                                                  • Monthly Resident Events
                                                  • On-site Personnel
                                                  • Pool/Hot Tub
                                                  • Poolside Fire Pit with Seating
                                                  • Roof-top Terrace
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                                                  Leasing

                                                  Element at Ghent apartments feature 1 and 2 bedrooms apartment homes located in the heart of Norfolk. Apartments feature high-end finishes including private balconies with endless views, stainless steel kitchen appliances, granite tiles, and chic interior design. Based in the national historic Ghent neighborhood of Norfolk, VA, our residents are never more than a few minutes away from downtown, the waterfront, shopping, retail, dining, and the arts. Whether you are visiting the Chrysler Museum of Art, catching a movie in the neighborhood's commercial district, or grabbing a drink at local brewery or winery, you are just a few steps away from your destination. Discover the good life in Element at Ghent apartments.
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                                                  Leasing Options

                                                    • Available months 3,4,5,6,7,8,9,10,11,12,13,14,15

                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 08:30 AM - 05:30 PM
                                                  • Saturday: Closed
                                                  This community is managed by

                                                  SteelHead Management

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                                                  A
                                                  Communities
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                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  How is Element at Ghent Rated?
                                                  Based on 445 number of votes by renters, Element at Ghent is currently rated 4.9 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Element at Ghent?
                                                  Element at Ghent is rated 5 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Element at Ghent is rated 5 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                  What are noise levels like at Element at Ghent?
                                                  Element at Ghent is rated 4.8 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                  How safe is Element at Ghent?
                                                  Element at Ghent is rated 4.9 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                  How satisfied are residents with the neighborhood?
                                                  Element at Ghent is rated 5 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                  How satisfied are residents with the staff at Element at Ghent?
                                                  Element at Ghent is rated 5 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 100% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 0.46 days to their community reviews in the past year.
                                                  Who manages Element at Ghent?
                                                  SteelHead Management
                                                  What is the pet policy at Element at Ghent?
                                                  Cats Allowed
                                                  Rent: $50
                                                  Restrictions: Element at Ghent welcomes two pets per apartment. A $400 Non-Refundable Pet Fee Applies for the 1st Pet, and a $100 Non-Refundable Pet Fee for the 2nd Pet. Pet Rent is $25 per pet. Pets over 45 LBS are welcome on the first floor only. Please call for additional details. ***Pet fee and pet rent discounts for multiple pets described above, will be applied by the leasing office upon application approval.
                                                  Pet Limit: 2
                                                  Dogs Allowed
                                                  Rent: $50
                                                  Restrictions: Element at Ghent welcomes two pets per apartment. A $400 Non-Refundable Pet Fee Applies for the 1st Pet, and a $100 Non-Refundable Pet Fee for the 2nd Pet. Pet Rent is $25 per pet. Pets over 45 LBS are welcome on the first floor only. Please call for additional details. ***Pet fee and pet rent discounts for multiple pets described above, will be applied by the leasing office upon application approval.
                                                  Pet Limit: 2
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  What is the move-in special?
                                                  3% off base rent for Active Duty Military Discount! *Availability On Our Website Is Accurate. 1 or 2-Bedrooms, Only. No studios or 3-bedrooms.

                                                  Contact Property

                                                  April 2026

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                                                  Under New Management

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                                                  Element at Ghent is a 611 - 1,132 sq. ft. apartment in Norfolk in zip code 23517. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Portsmouth, Chesapeake, Virginia Beach, Hampton, Carrollton, Suffolk, Poquoson, Newport News, Yorktown, Smithfield, Windsor, Hayes, and Gloucester.