Lake Carlton Arms
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17701 Lake Carlton Drive, Lutz, FL 33558

4.7

(3074 Reviews & Surveys)

Reviews

4.7 rating

838 total reviews

(

667 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Current Resident 1236062

Verified Resident 2016 - 2024

4.8

3/18/2024

A quiet, beautiful safe community. Our view. Of the lake is phenomenal. We enjoy our daily walks in this great weather observing the different species of birds. We love our apt. and patio. If we have ane problems with appliances the staff is quick to respond and repair in a professional way.

    Property Manager Response

    4/14/2024

    Thank you so much for your sincere feedback. We work hard to provide exceptional service and amenities, and it's wonderful to know our efforts are appreciated. We're here to ensure your continued satisfaction, so please don't hesitate to reach out if you need anything. Thanks for calling Lake Carlton Arms home!
    Review Author Icon

    Current Resident 1235913

    Verified Resident 2008 - 2024

    5.0

    3/17/2024

    I've lived in a lake side apartment and now live by the woods, this complex offers the best of both worlds with scenery which is great for walking and biking. Wildlife from a variety of birds to deer ??

      Property Manager Response

      4/14/2024

      Thank you so much for sharing your enjoyment of our beautiful lakes and wildlife. Our team works hard to ensure all our resident feel valued and that we maintain the amenities and grounds so you are proud to call Lake Carlton Arms home.
      Review Author Icon

      Current Resident 1235604

      Verified Resident 2024

      5.0

      3/16/2024

      I really enjoy this apartment complex! It's super quiet and the neighbors are friendly! I love that I can see the lake from my apartment. It makes me feel at peace. And it took me less than a month to get moved in! From start to finish! Thank you

        Property Manager Response

        3/17/2024

        Thank you for taking the time to share your positive experience! We're delighted to hear that you're enjoying your water view that provides you with peace and enjoyment of your new home and surroundings.
        Review Author Icon

        Current Resident 1235021

        Verified Resident 2008 - 2024

        4.2

        3/14/2024

        We have been living at Lake Carlton since 2008 and have been very happy with the community that is well kept and secured. All our years there we have enjoyed the views, playgrounds and the access to the pool.

          Property Manager Response

          4/14/2024

          Providing excellent service and amenities is a priority for us, and we're delighted that we've met your expectations. If there's anything else we can do to enhance your living experience, please do not hesitate to let us know. We appreciate your residency and look forward to continuing to exceed your expectations.
          Review Author Icon

          Current Resident 1234967

          Verified Resident 2023 - 2024

          4.8

          3/14/2024

          It's been such a blessing moving here. The activities the community provides, the events that have taken place that allows us to meet people who live on the opposite end of the complex, opening doors to new opportunities and connections to happen- it's amazing! Our apartment building has accessible parking spots, the security in the front and back of complex makes me and my family feel safe. I can sleep well at night knowing that I'm in a safe space and my neighbors play a part in that. This is a truly a prayer answered.

            Property Manager Response

            4/12/2024

            We're thrilled to hear that you've had such a positive experience during your time with us. Providing excellent service and amenities is a priority for us, and we're delighted that we've met your expectations. Thank you for calling Lake Carton Arms home!
            Review Author Icon

            Prospective Resident 1234952

            Verified ProspectVisited 2024

            5.0

            3/14/2024

            Very nice place. I have lived there for four years before buying my house which has become a huge responsibility. I am looking forward to moving back there. People are very helpful and friendly. Community is great and they have a good understanding of running a place like this.

              Property Manager Response

              4/14/2024

              We are always excited to have previous residents return home! Thank you for taking the time to share your positive experience!
              Review Author Icon

              Prospective Resident 1233058

              Verified ProspectVisited 2024

              5.0

              3/8/2024

              Juan Carlos was incredible. A great asset to your business. He was kind courteous understanding and helpful me with my application. You showed me the apartment. They are beautiful and well kept up in a safe neighborhood.

                Property Manager Response

                4/14/2024

                It is not every day that we receive feedback as detailed and thoughtful as yours, it will certainly be shared! We're here to ensure your continued satisfaction, so please don't hesitate to reach out if you need anything. Thanks for calling Lake Carlton Arms home!
                Review Author Icon

                Current Resident 1232861

                Verified Resident 2018 - 2024

                4.5

                3/7/2024

                Experience has been good. Overall a safe community, nearby attractions and restaurants. Convenient stores and bank nearby same with nearest hospital. Facility is big comfortable apartment amazing view.

                  Property Manager Response

                  4/16/2024

                  Thank you for your feedback, we're here to ensure your continued satisfaction, so please don't hesitate to reach out if you need anything. Thanks for calling Lake Carlton Arms home!
                  Review Author Icon

                  Current Resident 1232801

                  Verified Resident 2023 - 2024

                  5.0

                  3/7/2024

                  The upkeep of the property seems to always be a priority and you can feel it the minute you drive through the main entrance throughout the entire complex. Staff are friendly and take time to listen and address issues that may arise.

                    Property Manager Response

                    4/18/2024

                    We are so grateful for you taking the time to share your review! We work hard to provide exceptional service, beautiful grounds and amenities, it's wonderful to know our efforts are appreciated. . We appreciate your feedback and value your residency.
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                    Current Resident 1232684

                    Verified Resident 2024

                    5.0

                    3/7/2024

                    This place is so peaceful and clean. Driving into this apartment complex just puts a smile on my face. Everything is super green and the fountain when driving up is my favorite. Carlton Arms is home. I love this place.

                      Property Manager Response

                      4/18/2024

                      Thank you so much for your positive review! We work hard to provide exceptional service and amenities, and it's wonderful to know our efforts are appreciated. Good news, we will be adding a few additional fountains so keep smiling and thank you for choosing Lake Carlton Arms to call home.
                      Review Author Icon

                      Current Resident 1231637

                      Verified Resident 1999 - 2024

                      3.7

                      3/4/2024

                      The community maintenance is excellent. They come immediately. The only issue is the paying for water/sewer without meters on the apts. The bill I get for one person is is more than an entire house.

                        Property Manager Response

                        4/18/2024

                        Thank you for your positive feedback especially about our staff, we strive to provide excellent customer service and it is nice to hear that we are delivering. We're here to ensure your continued satisfaction, so please don't hesitate to reach out if you need anything. Thanks for calling Lake Carlton Arms home!
                        Review Author Icon

                        Current Resident 1231490

                        Verified Resident 2016 - 2024

                        4.5

                        3/3/2024

                        Well maintained and quiet community. Response to service requests is always very quick and maintenance staff are courteous. Love the patios here - just wish they were screened in. Office staff is very polite and responsive.

                          Property Manager Response

                          4/19/2024

                          Thank you for sharing your positive feedback and kind words about our staff! Providing excellent service is a priority for us, and we're delighted that we've met your expectations.
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                          Current Resident 1231227

                          Verified Resident 2007 - 2024

                          4.5

                          3/2/2024

                          overall I am satisfied with the ccomplex. There are a few incidents that have upset me.. at this time I have no more to add........................................................

                            Property Manager Response

                            4/19/2024

                            We are grateful for your feedback! We're here to ensure your continued satisfaction, so please don't hesitate to reach out if you need anything. Thanks for calling Lake Carlton Arms home!
                            Review Author Icon

                            Current Resident 1231223

                            Verified Resident 2020 - 2024

                            5.0

                            3/2/2024

                            Over all Great Job, I feel safe here with the Gaurd gate. Its nice to see the Guards on patrol as well. We love the Quick responses from maintenance dept. The lawns are well kept. The Gyms are up to date with modern equipment.

                              Property Manager Response

                              4/16/2024

                              Thank you for your positive feedback, we are thrilled you are enjoying our beautiful grounds and lakes. Also, thank you for recognizing our resident service staff as they ride though our community. We're here to ensure your continued satisfaction, so please don't hesitate to reach out if you need anything.
                              Review Author Icon

                              Current Resident 1230718

                              Verified Resident 2021 - 2024

                              4.0

                              2/29/2024

                              THIS IS AN OLDIE BUT GENERALLY A GOODY! THE PROPERTY IS WELL KEPT AS TO KEEPING IT UP TO STANDARDS. MAINT. PERSONNEL ARE ALWAYS AVAILABLE WHICH IS A GREAT PLUS. RENTS HAVE INCREASES HAVE GONE WAY UP....APARTMENTS ARE NOT MODERN BUT ARE IN GOOD SHAPE... ROADS COULD STAND A NEW RESURFACING NOT THE SPRAY TO MAKE ROADS LOOK NICE....

                                Property Manager Response

                                4/14/2024

                                Thank you for feedback. Providing excellent service and amenities is a priority for us, and we're delighted that we've met your expectations. If there's anything else we can do to enhance your living experience, please do not hesitate to let us know.
                                Review Author Icon

                                Current Resident 327958

                                Resident 2016 - 2023

                                2.2

                                11/29/2023

                                Good to Bad in 2 Years

                                This place has gone down hill. Steep increase in rent and other fees while we still live with 20-30 year old cabinets, appliances, and shower enclosures. Benefits slowly taken away after COVID. We are going to be forced to use Spectrum or pay an additional fee. They changed the trash service from an amazing vendor to a valet service that increased the debris on the property to the point that some enclaves should have been considered bio hazards ( trash makes it way to the lakes) - likely to safe money. They ultimately had to switch to a new valet service recently due to the onslaught of complaints (too soon to tell how the new vendor is doing). They recently added water and sewage that is a shared cost for the residents in your building and a 5 dollar admin fee. Basically, if you are on vacation for a month, you still have to pay a percentage of water usage even though you have used none. They keep turning the water off for repairs, sometimes without notice, and can’t explain why this continues to be necessary. Most recent is a water main break. Residents have no confidence that this will be the end of the disruptions (note, the entire complex is without water again to fix the water main break as I type this- it was off from 2pm to 2am this morning). The office is disorganized, inconsistent and incompetent. When I resigned my lease, the pro-rated amount I needed to pay was different based on the person I was talking to and conflicted based on the hand written document and the online system. If there is a major change for residents, the details provided vary based on the rep you get from the offices.

                                  Property Manager Response

                                  3/27/2024

                                  Thank you for bringing this to our attention. We strive to maintain the highest standards for our community, and we apologize for any inconvenience cause by the issues you observed. Rest assured; we are addressing these concerns promptly to ensure a comfortable living environment for all our residents. We appreciate your feedback and value your residency.
                                  Review Author Icon

                                  gadam1947@gmail.com

                                  Resident 2019 - 2023

                                  5.0

                                  10/18/2023

                                  Great place to live

                                  I have been a resident for over 3 yrs and Lake Carlton Arms is a awesome place to live. The management Tammy Walker has been an awesome person to work with and I can’t say enough about how quick and efficient Maintenance is. I also would like to give special credit to Mary Rae who has helped me tremendously! This facility has a very large choice of floor plans to fit any needs. With close proximity to nature trails, shopping, hospitals, and freeway access. If your looking for a wonderful place to live go no further than Lake Carlton Arms !!

                                    Property Manager Response

                                    2/28/2024

                                    Thank you so much for your positive comments, we also love our community and glad it shows.
                                    Review Author Icon

                                    Current Resident 983422

                                    Resident 2022 - 2023

                                    3.2

                                    10/9/2023

                                    STAY AWAY FROM LCA

                                    LCA is a great place for a single person who has enough money to fix any problems. Also the pest is OUT OF THIS WORLD. I had a rat on my porch and I called to have maintenance remove, I was told by the staff at the leasing office,”we don’t do that” interesting enough, someone came to remove it shortly after. I had a random snake in my apartment after my 19 month old came running inside. All things normal if you live by the lake. Here’s the kicker. Avoid the leasing office. The only helpful person was Celeste. Unfortunately nobody knows the current up to date policies and there’s always a different story every-time you call. I complained about trash not being picked up multiple days in a row. To wake up the next day to have a 7 day notice to clean trash up or vacate the premise. I even bought another trash bin because they are not closing tightly with the cheap ones they provide. They monitor how many days a guest can come over. Exceeding 5 days a MONTH will deem you breaking your lease. They charge almost up to double the rent to add someone to your lease. Never rent from them. I absolutely despise individuals who work in housing and try to retaliate against tenants who speak out. Cheap and not worth your stress.

                                      Property Manager Response

                                      4/3/2024

                                      Thank you for bringing this to our attention. We strive to maintain the highest standards for our community, and we apologize for any inconvenience cause by the issues you observed. Rest assured; we are addressing these concerns promptly to ensure a comfortable living environment for all our residents. We appreciate your feedback and value your residency.
                                      Review Author Icon

                                      Shooster

                                      Resident 2019 - 2021

                                      5.0

                                      1/12/2021

                                      The staff is friendly, professional and knowledgeable . If you have a maintenance issue, it is handled quickly and professionally. The groundskeepers work very hard at maintaining the landscape. . LCA is a very secure place to live. I wish I had gotten a unit with a washer and dryer.

                                        Review Author Icon

                                        Current Resident 477997

                                        Resident 2020

                                        1.0

                                        12/17/2020

                                        The staff is horrible and unprofessional. They're racist and rude. Tammy Walker is NO HELP at all! She pretends to care but doesn't give a crap on what's going on in her complex. The ants are HORRIBLE be prepared to throw away a lot of your hard earned food cause of it! Yes it's cheap and affordable but it is NOT worth it.

                                          Review Author Icon

                                          Jocelyn37

                                          Resident 2014 - 2020

                                          4.2

                                          9/2/2020

                                          We lived at LCA for over 6 years and the staff, the maintenance and up keep of the grounds are awesome. Never had issues with anything that they wouldn't take care off. LCA sprays bi monthly for pest control, and we have never had bugs in our apartment. If we had any issues they would be resolved rather quickly. We recommend LCA to all our family and friends! The only reason we moved was because we bought a new home.

                                            Review Author Icon

                                            Tatia_B

                                            Resident 2019 - 2020

                                            5.0

                                            1/22/2020

                                            I love my community on Van ---- in Lutz because the moment I drive into the grounds I feel at peace. The grounds are beautiful, the amenities are great, you can't beat the pricing with all that's included, and the staff are fast becoming like family - they truly care about their residents! I would HIGHLY recommend this community to anyone that is looking for somewhere they can really call home. You just can't beat it anywhere else.

                                              Review Author Icon

                                              Current Resident 470842

                                              Resident 2019

                                              4.8

                                              5/25/2019

                                              I found this community 3 years ago. After looking around I knew this was my best option if I wanted to move. I put myself on the waitlist the following year then stayed where I was living. The following few months I regretted that decision and put myself back on the waitlist to move in early December on 4 floor plans on the first floor. I gave my notice where I was living waited and I got the call the month prior to the end of my lease. They would have an apartment for me in one of the floorplans on the first floor. There is a waitlist but get on it like a year in advance and tell them your move in timeframe. It was the best decision I made and I love living at Lake Carlton Arms. Maintenance and office staff are great. I have several friends that have moved in long before I did and love it to. Do not let the waitlist scare you. LCA is worth the wait!!

                                                Review Author Icon

                                                Prospective Resident 158637

                                                ProspectVisited 2018

                                                1.0

                                                11/9/2018

                                                I called to arrange a tour with lake Carlton Arms and I was told they have NO available apartments even though they list on that they do have available units 1-studio 2- 1 bed - bath 4- 2 bed 2- bath I was told they have 500 people on a waiting list. Further I would never get a ground floor unit because the current tenants who are on the list would get first offers and then number 500 would get the call. Really? How could anyone possible move there who is responsible and not going to break their current lease . The bottom line is that IF you have 500 people on a waiting list with 240.00 deposit to get on this list , then WHY list any of your units as available on any website as available Nonessential!!! I would NOT recommend anyone to try and rent here... unless you want to fork up the money and wait... and wait.... and wait.......

                                                  Review Author Icon

                                                  754linda

                                                  Resident 2016 - 2018

                                                  4.7

                                                  10/22/2018

                                                  I would like to let you know that It will be almost 3 years come Dec. First of all the staffing hands down are excellent. Especially dealing with Tammy in the main office, she always goes above and beyond with my concerns to make them right. I would also like to mention due to Tammy's professional expertise as management with LCA we have recommended this particular location to our family and friends. Maintenance dept I have to say are trustworthy and very respectful. Tammy is an asset here and as a leader, the up keep and beauty to the grounds reflect her leadership. We are very pleased to say that we live here and will continue to say this is our home!! Thank you LCA! Sincerely Linda B

                                                    epIQ Ratings

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                                                    epIQ Report Card

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                                                    Community epIQ Grade

                                                    A+
                                                    A+

                                                    Renter Ratings

                                                    A

                                                    Review Ratings (from 231 reviews)

                                                    Noise

                                                    4.8

                                                    Grounds

                                                    4.8

                                                    Safety

                                                    4.6

                                                    Office Staff

                                                    4.8

                                                    Maintenance

                                                    4.8

                                                    Neighborhood

                                                    4.7

                                                    Survey Scores (from 2236 surveys)

                                                    Post-Tour Survey

                                                    4.7

                                                    Move-In Survey

                                                    4.7

                                                    Maintenance & Support Survey

                                                    4.8

                                                    Lease Renewal Survey

                                                    4.6

                                                    Review Count

                                                    A+

                                                    Number of reviews in the past 365 days

                                                    231

                                                    Manager’s Review Engagement

                                                    A+

                                                    Percentage of reviews responded to

                                                    99.57%

                                                    Manager’s Review Reply Time

                                                    A+

                                                    Average time to respond to reviews

                                                    1.12 days

                                                    Features & Amenities

                                                    Laundry
                                                    • Laundry Facilities
                                                    • Washer/Dryer
                                                    Parking
                                                    • Parking
                                                    Other
                                                    • Air Conditioning
                                                    • Balcony/Deck
                                                    • Cat Friendly
                                                    • Community Center
                                                    • Controlled Access
                                                    • Dishwasher
                                                    • Fitness Center
                                                    • Large Dog Friendly
                                                    • On-site Personnel
                                                    • Pool/Hot Tub
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                                                    This community is managed by

                                                    The Mahaffey Company

                                                    A+
                                                    A+
                                                    Communities
                                                    13

                                                    Questions & Answers (1)

                                                    Anonymous
                                                    Asked on: 03/19/2018
                                                    Q: Can you hear your neighbors?
                                                    Anonymous
                                                    Answered on: 08/02/2018
                                                    A: Every now and again yes, you'll hear them go in and out of the building because of the front door but unless they're having a loud get together or something you don't really hear anyone.

                                                    Frequently Asked

                                                    How is Lake Carlton Arms Rated?
                                                    Based on 3074 number of votes by renters, Lake Carlton Arms is currently rated 4.7 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Lake Carlton Arms?
                                                    Lake Carlton Arms is rated 4.8 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Lake Carlton Arms is rated 4.8 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                                                    What are noise levels like at Lake Carlton Arms?
                                                    Lake Carlton Arms is rated 4.8 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                                                    How safe is Lake Carlton Arms?
                                                    Lake Carlton Arms is rated 4.6 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                                                    How satisfied are residents with the neighborhood?
                                                    Lake Carlton Arms is rated 4.7 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                                                    How satisfied are residents with the staff at Lake Carlton Arms?
                                                    Lake Carlton Arms is rated 4.8 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 99.57% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 1.12 days to their community reviews in the past year.
                                                    Who manages Lake Carlton Arms?
                                                    The Mahaffey Company
                                                    What is the pet policy at Lake Carlton Arms?
                                                    No pet policy available

                                                    Check Availability

                                                    Lake Carlton Arms

                                                    April 2026

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                                                    Beds

                                                    0

                                                    Baths

                                                    0

                                                    Under New Management

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                                                    Lake Carlton Arms is an apartment in Lutz in zip code 33558. This community has a 0 Bed, 0 Bath Nearby cities include Land O Lakes, Temple Terrace, Land O' Lakes, Tampa, Thonotosassa, Odessa, Wesley, Land O'Lakes, Trinity, Seffner, Dover, San Antonio, and Oldsmar.