Lake Carlton Arms
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17701 Lake Carlton Drive, Lutz, FL 33558

4.7

(3079 Reviews & Surveys)

Reviews

4.7 rating

838 total reviews

(

667 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Current Resident 915485

Resident 1999 - 2002

3.3

6/22/2002

An average apartment complex, but prices are creeping up...

Lake Carlton Arms is huge! I believe they have over 1000 apartments, which can make things very tricky. <br> <br>The new management is definitley an improvement over the last one. Apts have been upgraded with new vinyl flooring (a nice marbelized gray tile) and fences as well as carports are being replaced. <br> <br>Landscaping has always looked nice, and been taken care of weekly. <br> <br>Security is a mixed bag. While it´s better than what it was, the guards are visibly overworked and not given the tools necessary to fully utilize the monies that must be spent. I´d suggest issuing barcodes for cars, rather than stickers (with a barcode scanner like some of the communities around the area have). Also, guards should verify the guest is allowed to enter before waving them on... <br> <br>The apartments themselves are okay. Quality is average, but size is above average. <br> <br>Parking is a nightmare. There´s plenty of parking spaces, but all the spaces are along through roads. Everytime you back out of a space, there´s someone going 40mph right down the road! Also, streetlighting should be implemented ASAP. Way too little light to light up the speed bumps, which are all over. <br> <br>Prices are creeping up, which may cause some residents to move to nearby "newer" communities for the same price (i.e. Lakeview at Calusa Trace) <br> <br>Overall, this has been a pretty good experience, but I have to wonder at point people would be better off moving to a smaller, newer complex?

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    Current Resident 954607

    Resident 2000 - 2002

    2.7

    4/24/2002

    unhelpful & uncaring staff overall, especially security

    Although the view is great & the cost is lower than any where else, I have several issues with Lake Carlton Arms. First, the security is a little too over zealous. Last year I went on vacation. I faxed over permission for my sister to take care of my cats while I was away, but the office staff neglected to forward my permission form to the front gate before the holidays. The security gave me a big problem and refused to let anyone in, or have the any of the staff take care of my pets (after all, it was their fault). It was 4 days AFTER the day they needed to be fed until the issue was finally resolved. <br> <br>Also, I used to have a problem with lizards getting in, and they told me nothing could be done about it. Seemingly, I no longer have that problem, however. <br>

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      Current Resident 969704

      Resident 2002

      2.5

      4/17/2002

      Would not recommend

      I did not feel safe at Lake Carlton Arms. They have had several burglaries, the neighbors next door are very loud, and the staff is insensitive unless it meets their needs. They are willing to help some but not others. We put in writing our 30 day notice and had to change it for another day, but realized that we didn´t have too, went back to the office to explain the situation. Well we were met with rudeness and told that we would still have to pay the extra money even though we had already prepaid the rent and the extra 5 days for breaking the lease. They threaten to put it on our credit report. The criteria for working in that office must be incompetence. The grounds are beautiful, but you don´t live outside so think twice before renting here.

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        Current Resident 76623

        Resident 2001 - 2002

        4.0

        2/28/2002

        All in all, better than the rest.

        The most bang for your buck hands down. Im not just talking floor space - this place has some of the best kept grounds in all of the Tampa Bay area. The upkeep on the roads is something to be admired. Being probably one of the largest complexes in Tampa, I am amazed at the level of upkeep. <br> <br>We originally moved into a 1 bedroom apt with little to no hassle and have enjoyed our stay. My wife is now pregnant and we needed to move into a larger apartment. One of the paid staff told us there was "no way" to transfer if our current lease was not up. Fortunately, we asked the property manager, and she was able to get us set up to move into a larger apartment within the month. <br> <br>All in all, our experience here has been good. And by "good" I mean "leaps and bounds ahead of 90% of the apartment communities in town".

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          Current Resident 323383

          Resident 2001

          4.0

          9/23/2001

          good

          Its very nice here. We have a wonderful view with a big lake and room for the dog to run around. The only annoying thing would be the ------ kids that speed through the neigherbood. And after awhile the security guards at the gate become annoying when you have guests, the won´t let them in unless they know your last name and exact apt# and all that great stuff. And they take their jobs a little to seriously! But all in all its nice. <br> The maintenance is pretty good. our AC has problems, but they keep "fixing" it. <br> It is very quite and peaceful (minus the cars trying to run me over!) 80) <br> Our neighebors are very nice and have lived here since the place opened. <br>

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            Current Resident 469021

            Resident 2000 - 2001

            2.8

            4/28/2001

            Economical Rent, Horrible Management

            Just outside of Tampa, North, this rental value is economically good. Most of the apts are on the 3 lakes (additional relative cost) & are scenic. Peaceful, quite, good insulation between apts especially for an old building design. 4 nice swimming pools & laundry rooms (together) spread evenly on the property. Covered parking (additional cost) & adequate open parking. Close to essential amenaties (eg. grocery) but a car is needed. <br> <br>Like the other review, the management/leasing office is horrible. I think that even the stereotypical DMV fairs better. Heartless curs. 1-year contracts only. No monthly even after a year. <br> <br>

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              Current Resident 469207

              Resident 1993 - 2000

              1.8

              4/27/2001

              Used to be a nice place!

              Several years ago it used to be a nice place. <br>In recent years large rent increases, unsupervised kids and unanswered maintanence requests make this complex marginal at best. Combine this with the new management that drove off nearly all the existing office staff within weeks of arrival. And changed a visit to the office from an enjoyable experience of smiles, laughs and friendly talk (and getting work done) to a dreaded visit to a dungenesque office with a responsive but unemotional and unhelpful staff (and incompetent too!!!) <br>If the managements treatment of the tenents (i.e. customers, they seem to have forgotten this) is any indication its no wonder they all left (many of them which I know verified it). The rent increases, although lower than others in the area, the services have been degrading at the same time, rapidly! Especially after the minimal increases enjoyed for several years. We´re outta´ here!!!

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                Current Resident 552163

                Resident 1999 - 2000

                3.2

                10/18/2000

                You will not find larger, cheaper lakeside apartments in Tampa, but the complex is not problem free

                The apartments are older, but still very nice. The townhouses offer more than enough room for 2 people or a small family. Stupidity must be a requirement to work at the front office. I have had numerous problems with them in the past year. There is a guard at the front gate, but they offer very little security. Overall though Lake Carlton Arms is a rather nice place to live.

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                  Community epIQ Grade

                  A+
                  A+

                  Renter Ratings

                  A

                  Review Ratings (from 231 reviews)

                  Noise

                  4.8

                  Grounds

                  4.8

                  Safety

                  4.6

                  Office Staff

                  4.8

                  Maintenance

                  4.8

                  Neighborhood

                  4.7

                  Survey Scores (from 2241 surveys)

                  Post-Tour Survey

                  4.7

                  Move-In Survey

                  4.7

                  Maintenance & Support Survey

                  4.8

                  Lease Renewal Survey

                  4.6

                  Review Count

                  A+

                  Number of reviews in the past 365 days

                  231

                  Manager’s Review Engagement

                  A+

                  Percentage of reviews responded to

                  99.57%

                  Manager’s Review Reply Time

                  A+

                  Average time to respond to reviews

                  1.12 days

                  Features & Amenities

                  Laundry
                  • Laundry Facilities
                  • Washer/Dryer
                  Parking
                  • Parking
                  Other
                  • Air Conditioning
                  • Balcony/Deck
                  • Cat Friendly
                  • Community Center
                  • Controlled Access
                  • Dishwasher
                  • Fitness Center
                  • Large Dog Friendly
                  • On-site Personnel
                  • Pool/Hot Tub
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                  This community is managed by

                  The Mahaffey Company

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                  Communities
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                  Questions & Answers (1)

                  Anonymous
                  Asked on: 03/19/2018
                  Q: Can you hear your neighbors?
                  Anonymous
                  Answered on: 08/02/2018
                  A: Every now and again yes, you'll hear them go in and out of the building because of the front door but unless they're having a loud get together or something you don't really hear anyone.

                  Frequently Asked

                  How is Lake Carlton Arms Rated?
                  Based on 3079 number of votes by renters, Lake Carlton Arms is currently rated 4.7 out of 5 stars.
                  How satisfied are residents with the upkeep and overall appearance of the grounds at Lake Carlton Arms?
                  Lake Carlton Arms is rated 4.8 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                  How effective was the maintenance team when resolving your problem?
                  Lake Carlton Arms is rated 4.8 out of 5 stars in our renters maintenance survey, which is considered excellent. The maintenance team is very responsive and effective in addressing issues.
                  What are noise levels like at Lake Carlton Arms?
                  Lake Carlton Arms is rated 4.8 out of 5 stars in our renters noise survey, which is considered excellent. The noise level is consistently low and does not cause any disturbances.
                  How safe is Lake Carlton Arms?
                  Lake Carlton Arms is rated 4.6 out of 5 stars in our renters safety survey, which is considered excellent. The complex is very secure and safe, with no major safety concerns.
                  How satisfied are residents with the neighborhood?
                  Lake Carlton Arms is rated 4.7 out of 5 stars in our renters neighborhood survey, which is considered excellent. The complex is located in a very desirable and safe neighborhood with convenient access to local attractions and services.
                  How satisfied are residents with the staff at Lake Carlton Arms?
                  Lake Carlton Arms is rated 4.8 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                  How often does management engage with reviews?
                  Managers have responded to 99.57% of their community reviews in the past year.
                  How quickly does management engage with reviews?
                  Managers have replied within 1.12 days to their community reviews in the past year.
                  Who manages Lake Carlton Arms?
                  The Mahaffey Company
                  What is the pet policy at Lake Carlton Arms?
                  No pet policy available

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                  Lake Carlton Arms

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                  Beds

                  0

                  Baths

                  0

                  Under New Management

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                  Lake Carlton Arms is an apartment in Lutz in zip code 33558. This community has a 0 Bed, 0 Bath Nearby cities include Land O Lakes, Temple Terrace, Land O' Lakes, Tampa, Thonotosassa, Odessa, Wesley, Land O'Lakes, Trinity, Seffner, Dover, San Antonio, and Oldsmar.