The Point at Merrimack River

Current Resident 442814

Resident • 2021 - 2026

In desperate need of upgrades

Several of the reviews lately have pointed out obvious needs. The carpets in the buildings are in desperate need of replacement. They are both dirty and falling apart. The stairwells need to be painted and the lighting in them is poor. Despite sending out emails to tenants to remove trash from hallway it continues to be a problem. The management never follows up on their communication. The parking lot looks like a junkyard with abandoned cars scattered throughout. Add in the trash compactor and animal feces and you have a property that lacks pride and management apathy. Aside from the management office, none of the buildings have cameras in any of the entry ways. Spring is here so the landscapers will arrive and they will money 100k on gardening but not a penny on keeping up the common areas in any of the buildings (cameras, carpets, lighting).

Current Resident 1413160

Verified Resident • 2025 - 2026

Amazing place to live, the communication has been great with management. Everything is clean and beautiful, and they did a great job this year with snow management. There's hardly any noise. I can't recommend it enough!

Former Resident 860128

Resident • 2023 - 2026

I honestly don’t t even know where to start living here has been a complete nightmare. And to be completely honest, a lot of the positive reviews on here feel fake, so don’t fall for them. The leasing office staff is unbelievably rude and unhelpful. When I asked for help with the package room, ----- acted like I was bothering her just by asking a simple question. She looked miserable and made it very clear she didn’t want to help. She’s always to busy on her phone. --------- is no better nothing ever gets handled correctly, and dealing with her is always frustrating. Maintenance is just as bad. Tom is rude, arrogant, and has a terrible attitude. Every time there’s a work order, something goes wrong, and somehow he still finds a way to blame you instead of actually fixing the issue. And don’t even get me started on the packages things go missing way too often, which is completely unacceptable. The condition of the property is awful. The hallways are dirty and need to be repainted, the stairwells are disgusting, and the carpets throughout the building are completely worn out and overdue for replacement. On top of that, people throw household trash in the outside bins, which is gross, and there is dog poop all over the community that never gets cleaned up. It’s unsanitary and just shows how little management cares. Speaking of cleanliness, the housekeeping is a joke. The person they have cleaning can’t even do the job properly and uses a dirty, black, filthy mop on the floors. It’s honestly disgusting and completely unsanitary. Overall, this place is completely unacceptable. Nothing gets fixed, the staff is unpleasant, things go missing, and the property is filthy. I would not recommend living here to anyone. I’m glad I moved out of this dump.

Former Resident 73524

Resident • 2022 - 2025

Spacious, modern and safe living

Our family loved living here so much that our short-term move turned into a wonderful 3.5-year stay because of the sheer convenience and quality of this complex. It offers everything; easy and quick highway access, good security, ample parking, and fantastic amenities like the pool, gym, media room, lounge and clubhouse. The grounds are well-maintained, and the office and maintenance teams are a pleasure to work with. Highly recommended for anyone seeking a spacious, modern, and safe living environment.

Current Resident 909782

Resident • 2025 - 2026

Move to Salem NH

I have been here a few months and I thought I would summarize the property. 1. Weekly power outages that occur at all hours of the day. 2. A trash drop off area that looks like the dump. There is minimal room for recyclables and the area is embarrassing. 3. The management allows tenants to store trash in the hallway. I always cringe when I have company over because this is hard to believe they would allow this. 4. The carpets in the buildings are in desperate need of replacement and the stairwells look like they haven't been painted in 10 years. Many times the lights in the stairwells do not work. 5. Zero security in any of the buildings. And a broken heating system upon entry to the buildings. 6. Constant alarms going off because the HVAC systems are not designed to work in cold weather. 7. And be careful walking because the property is covered in dog poop.

Current Resident 1404090

Verified Resident • 2025 - 2026

Clean space with high ceiling and bright lighting. Maintance staff is very friendly and quick to respond. The gym is spacious. Unfortunately there are not many community gatherings or events as advertised.

rb2bfhqyty@privaterelay.appleid.com

Resident • 2025

Great ecperience

We were looking for a short term lease in the area and came across the property. The overall experience from the first visit, move in and when we checked out was so seamless . Everyone was so helpful. Also want to thank the cleaning and maintenance team for always keeping the area well maintained

Current Resident 1399408

Verified Resident • 2025 - 2026

Great place just moved in a few weeks ago Staff is very helpful Maintenance (Tom) is very polite and helpful lookin forward to the summer and to use all the amenities Mail room is a bit of a challenge being new in the building but I will get use to it The office girls are a big help getting packages

Current Resident 1399274

Verified Resident • 2019 - 2026

I've lived here since 2019 and it truly feels like home. I've switched apartments a few times but have always loved the community and amenities. It's family friendly and a convenient location with highways close by.

Current Resident 1398414

Verified Resident • 2025 - 2026

Moved in 2026 I have met friendly people and friendly dogs. Love the pool grounds and playground area and excited for my grand daughters to use when they visit.My commute to work will be 10 minutes or less .

Current Resident 216004

Resident • 2025 - 2026

Wellrun Complex

The apartments are very nice and relatively new. The facility is very well run and the staff is very friendly. The clubhouse is lovely. There is plenty of parking and the highway is close. I recommend the facility.

Current Resident 912019

Verified Resident • 2021 - 2025

This complex is very safe. Clean environment. Grounds kept up outstanding. Snow removal,outstanding. Response to service requests outstanding. Management Staff outstanding and always available.

Current Resident 1380594

Verified Resident • 2025

It has convenient access to the highway and is very accessible. The surrounding area is quiet and safe. The staff and residents are all friendly.The shared facilities are also excellent.I like this place.

Current Resident 819724

Resident • 2019 - 2025

The Point at Merrimack River is a great place to live.

I thought I’d take a moment to say a few words about how much I’ve enjoyed living at The Point at Merrimack River. . First, it’s well located in Andover, with access to the best schools, shopping and restaurants in the Merrimack Valley. Megan and Margarita, along with Emily’s assistance, keep things running smoothly in the management office. Tom, Kayas and Andy have immediately seen to any maintenance issues I’ve had. And the common areas are kept spotless by Leidi and Jackie. I should mention I’ve had the pleasure of interacting with them all during the six+ years that I’ve lived here. Finally, there’s a nice demographic of families, young couples and elderly tenants. So, If you’re looking for a nice place to live in the Andover area, do yourself a favor and check out The Point at Merrimack River.

b.papageorge@icloud.com

Resident • 2021 - 2025

Meghan has made my life easier

In the five year that I've lived here, Meghan is by far the best property manager we had by far. She is attentive, caring and knowledgeable. She has a great personality, always cheerful and has a great attitude. She is never a problem to deal with, but will always provide you with a solution. Overall, she is great not only to the neighbors but the staff.

Current Resident 166185

Resident • 2023 - 2025

A Comfortable Community

It has been a true pleasure being a resident at The Point at Merrimack River over the past two years! Whenever maintenance issues arise, the maintenance team, especially Tom, is quick to respond. The office team is also helpful when looking for packages or as questions arise. I have lived in two separate apartments at the community, and both were pristine when moving in. Thank you to everyone for all your help and for making The Point at Merrimack River a great place to live!

Current Resident 1390454

Verified Resident • 2024 - 2025

I've had four good years here going into my fifth and have found management, staff, and maintenance have all been accommodating, sensitive to my needs well mannered and professional No complaints and five stars to my experience here at the point!

Current Resident 101302

Resident • 2025

Living at The Point At Merrimack River has been a positive experience.

Living at The Point at Merrimack River has been great. There is a strong feeling of community here. We enjoy the diversity of people around us. The grounds and apartments are very well maintained. Margareta is always able to help me solve any issues I may have: from simple questions to electronic assistance. We have lived in other apartment complexes and are able to make comparisons. Our decision to live here has been beyond our expectations.

Current Resident 937901

Resident • 2019 - 2025

Great service Emily

Great customer service is hard to come by, but she consistently goes above and beyond every single time. From the moment you interact with her, it’s clear that she is dedicated to helping customers in a way that feels both genuine and professional. She not only gets the job done, but she does it quickly, efficiently, and with a positive attitude that makes the entire experience easier and more enjoyable. Her attention to detail, communication skills, and willingness to assist truly set her apart.

Current Resident 1262083

Verified Resident • 2024 - 2025

I love living here! Maintenance is always fast to respond (within the day typically) and the office is so prompt in getting back to me! Bonus- the dog park is huge and the dog community here is so prominent and positive.

Current Resident 817016

Verified Resident • 2025

The community is kept up, maintenance responds quickly to maintenance requests, the dog park is a huge plus, large bathrooms and closets, theatre room and club room available for entertaining, pool area is resort style, fireplace and fire table are a nice touch for cooler days

Current Resident 463880

Resident • 2023 - 2025

The front office is very helpful

Anytime I have a problem they are very professional, Friendly, and helpful. I appreciate their time and all they do. Movie night was fun too. Free food. The neighborhood is really nice too. Been here for over 2 years.

Current Resident 371531

Resident • 2021 - 2025

Nice place to live

Megan and Margarita in the office are always professional, helpful, and kind, and Tom in maintenance is simply the best -quick, reliable, and takes pride in his work. The team here makes The Point at Merrimack truly feel like home.

Current Resident 1297540

Verified Resident • 2024 - 2025

The community here at the point at Merrimack River is really nice. Everyones friendly and all the workers are great. Very helpful and kind and on top of things. Maintenance responds very quickly to request and gets what u need done.

Current Resident 1372322

Verified Resident • 2025

So far so good. Please resolve my issues asap.I hope I will get settled asap. I think this apartment needs a bigger dumpster. It is always full. Please send this feedback to community staff. I also would like community staff to reply to requests and emails asap.