The Point at Merrimack River
A+
A+
Award Winner
30 Shattuck Road, Andover, MA 01810

4.7

(458 Reviews & Surveys)
$2,545 - $4,079/mo

Move-In Specials

LIMITED TIME ONLY! Receive $2000 OFF the first full month rent on select 2-bedroom apartments when you move in by 4/26! 12+ month leases only; restrictions appl...

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Reviews

4.7 rating

289 total reviews

(

265 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Current Resident 806840

Verified Resident 2018 - 2020

4.7

8/23/2020

The Point at Merrimack River is a very well maintained new apartment complex. The staff is always very friendly, professional and helpful. The apartment complex is located in a quiet area but only a few minutes from all necessary services and stores.

    Property Manager Response

    8/24/2020

    That s wonderful to hear! We love our residents, and want to make sure they are having a great experience at The Point at Merrimack River. We're especially pleased that the team has been courteous, and that our location is convenient for you. Please reach out if we can be of assistance in the future. Thank you for your rating and review!
    Review Author Icon

    Current Resident 800112

    Verified Resident 2020

    4.7

    8/4/2020

    When we began to search for a new apartment, we felt lost since we were moving from a Cape Cod and due to employment relocation, my fianc? and I had to move. We were so relieved to find a community as luxurious and welcoming as The Point at Merrimack River. The move in process was so simple and easy ? we got everything moved in on record time. We could not be happier with the accommodations and the perks of this community.

      Property Manager Response

      8/5/2020

      Welcome! We're so glad you chose The Point at Merrimack River! We're happy to hear that you had a smooth move-in experience, and that you're pleased with the amenities. Please let us know if you need anything as you get settled in. Thank you for your review!
      Review Author Icon

      Current Resident 798218

      Verified Resident 2020

      3.7

      7/30/2020

      Still moving in.........................................................

        Property Manager Response

        8/3/2020

        Thank you for choosing The Point at Merrimack River. We look forward to hosting you, and providing excellent customer service during your stay. Please let us know if we can be of any assistance as you get settled in. Welcome to your new home!
        Review Author Icon

        Current Resident 798077

        Verified Resident 2020

        3.5

        7/30/2020

        I recently moved into the community from Arizona. The apartments are well kept. The staff is friendly and helpful. The only complaint that I have so far is the trash bins. There is only one trash receptacle for the whole complex and if you are on the opposite side of the apartment it is a walk. There should be several trash receptacles throughout the community. Also, the trash can be an eye sore when it is filled up. Having more than once a week pick up would eliminate this issue

          Property Manager Response

          8/4/2020

          Dear Verified Resident, Thank you for your feedback. I am pleased to hear our staff has been helpful and we look forward to providing you with a pleasant experience. Your feedback on the trash setup is helpful as well. If there is anything I can do to enhance your residency, feel free to contact me at dlynch@pancomgt.com or 978.296.7828. Sincerely, Derek Lynch Property Manager

          Updated Review

          Review Author Icon

          Former Resident 593186

          Resident 2018 - 2020

          2.0

          7/28/2020

          Management responded right away to my review last week, so evidently if you post in a public forum you get a response. Let's take a look at the trash situation on site...disaster. But if you're thinking of moving into the complex, let me give you one important tip: always look down when you walk to avoid the dog poop! For what it's worth, the apartments and amenities are nice, but the whole community went downhill when it was sold and re-branded as The Point at Merrimack River.

          Property Manager Response

          7/30/2020

          Dear Anonymous, Thank you for your follow up feedback. I'm sorry to hear you think things have taken a turn for the worse and still welcome the opportunity to meet with you to discuss your concerns. Feel free to contact me directly at dlynch@pancomgt.com and/or 978.296.7828 at any time. Thank You, Derek Lynch Property Manager
          Review Author Icon

          Current Resident 796285

          Verified Resident 2019 - 2020

          3.5

          7/26/2020

          The property is still considered new and the maintenance staff is very responsive to keep up with all the required issues coming with such a big complex. The amenities are great from kids playground, swimming pool, 4-5 separate well distributed BBQ seating areas, dog park small and big, community room, theater room, fitness center and all are well maintained. When it comes to reenforcing some rules the management is trying but not always successful (unfortunately there are always ignorant people). Biggest issues with the ignorant people mostly subsidized families are the noice level, and not obeying the driving speed in the complex never let your kids out of eyeside at the parking lot. Some people thing this is a race track. Also dog owners think when walking their dogs in the earlier morning and or late evening the rule picking up behind vanishes, very sad. In addition people block the buildings entrance doors with objects (stones) so they would not need to use their key for faster and easier access into the building.

            Property Manager Response

            7/28/2020

            Dear Verified Resident, Thank you for your honest and detailed feedback. We strive to make our community one you can be proud of and while most residents are courteous and respectful of their neighbors we share your frustration when others are not. I would love to hear more about your experience and welcome you to contact me at any time at dlynch@pancomgt.com or 978.296.7828. We value your residency and want to do all we can to make sure you have a positive experience. Sincerely, Derek Lynch Property Manager
            Review Author Icon

            Current Resident 795313

            Verified Resident 2020

            4.8

            7/23/2020

            A great place to live with amazing amenities in the complex - gym, pool, dog park, etc. The place is located in a quiet neighborhood and has lots of places for morning walks - both within the complex and outside. The management is amazing, great communication, and support while onboarding. Maintenance requests are great. Overall, a great place to live with family, kids and pets.

              Property Manager Response

              7/27/2020

              Wonderful! Thank you for taking the time to leave a review. We're so pleased to hear that you are enjoying your time at The Point at Merrimack River, and that the amenities have been a bonus. And of course, compliments about our staff are our absolute favorite. We appreciate your feedback!
              Review Author Icon

              Current Resident 793144

              Verified Resident 2019 - 2020

              3.2

              7/19/2020

              It's a nice apartment but is not quite a luxury apartment. These are hundreds more a month than others in the area. Still seems to be the same clientele at a cheaper apartment complex. Only one trash dumpster for entire complex. 90% of the time in the last year the compactor is broken and people just throw their garbage next to the door and not in. When we moved here for our company this was branded as an executive luxury apartment building. Seeing there are so many cars who's value is less then my months rent does not add up to luxury apartment. When COVID-19 hit we suddenly started getting bombarded with emails saying we could now pay our rent months in advance. As people's jobs are severely threatened it seems insensitive to suddenly push for you getting paid ahead of time. Unless the rent drops by a few hundred dollars we will not stay. I can move 20 minutes away and get the same exact thing for $500 a month less.

                Property Manager Response

                7/20/2020

                Dear Verified Resident, Thank you for your feedback. I'm sorry to hear you feel our community isn't providing you with a luxury experience. I welcome the opportunity to discuss your objections. You may contact me at dlynch@pancomgt.com or 978.296.7828. Thank You, Derek Lynch Property Manager
                Review Author Icon

                Current Resident 787440

                Verified Resident 2018 - 2020

                5.0

                7/5/2020

                Being a single disabled person, I have always felt safe here. Office staff always polite any time I had questions. Landscaping is always neat. Inside the buildings are always kept neat and clean. Love it here

                  Property Manager Response

                  7/6/2020

                  Wonderful! We love this review. The security and comfort of our guests is so important to us, so we appreciate your feedback. Thank you for taking the time to compliment our well-kept grounds and friendly team. We appreciate your residency, and hope you'll remain at The Point at Merrimack River for many years to come.
                  Review Author Icon

                  Current Resident 783081

                  Verified Resident 2020

                  5.0

                  6/23/2020

                  I love the apartment, it's a great experience for me to live in a complex like this. I will be hoping to live here for a long period of time. The rooms are awesome bathroom living room and the best part i love most is the laundry machine in my unit.

                    Property Manager Response

                    6/24/2020

                    Hello, and thank you for taking a moment to provide some feedback. We're glad to hear that you are enjoying your living space, and that you hope to stay a while. We hope so too! We love our residents, and want to make sure they are having a great experience at The Point at Merrimack River. Please reach out if we can be of assistance in the future.
                    Review Author Icon

                    Current Resident 780198

                    Verified Resident 2020

                    4.5

                    6/15/2020

                    The apartment is very nice, clean, and quiet. I love how big and spacious everything is and how easy it is to park in front of my apartment. The leasing office agents could be more engaged and more communicative but overall okay.

                      Property Manager Response

                      6/16/2020

                      Thank you for taking the time to leave a review. We're so pleased to hear that you are enjoying your time at The Point at Merrimack River, and that your space is roomy and comfortable. Please reach out to the office at (978) 456-5499 or pmmerrimackriver@pancomgt.com if you'd like to discuss how we can improve agent engagement. We'd love to hear from you.
                      Review Author Icon

                      Current Resident 766820

                      Verified Resident 2020

                      4.7

                      5/7/2020

                      The community is nice and quiet. The apartment looks beautiful. The bathroom is gorgeous. Appliances are nice a bit hard to use in the beginning. The property management team are nice and helpful people.

                        Property Manager Response

                        5/8/2020

                        Thanks! We re so pleased to hear that you re enjoying the community and updated apartment space. The Point at Merrimack River sincerely values its residents, and wants each one of them to be completely satisfied with their apartment and our staff. We appreciate you taking the time to give us your feedback!
                        Review Author Icon

                        Current Resident 761734

                        Verified Resident 2019 - 2020

                        4.5

                        4/27/2020

                        The Point at Merrimack River is a great place to live with attentive staff and maintenance personnel. It is a great location for commuters and quiet enough to work remotely from too! I was expecting to hear my neighbors who have kids and dogs from inside my apartment, but the walls are well insulated and I have never had an issue with noise disturbances. Happy to live here!

                          Property Manager Response

                          4/29/2020

                          That s awesome to hear! We love our residents, and want to make sure they are having a great experience at The Point at Merrimack River. We're especially pleased to hear that the staff has been helpful, and that your living space is peaceful and quiet. Please reach out if we can be of assistance in the future.
                          Review Author Icon

                          Current Resident 761706

                          Verified Resident 2019 - 2020

                          2.0

                          4/27/2020

                          The quality at this living complex has deteriorated significantly under the new ownership, The Point at Merrimack River. The management is very difficult to reach and they don't respond to messages or requests.

                            Property Manager Response

                            4/28/2020

                            Dear Verified Resident, Thank you for your feedback. We are sorry to hear you are not having a pleasant experience and would like the opportunity to discuss your experience personally. Please contact me at dlynch@pancomgt.com or 978.296.7828 so I may address your concerns. Thank you again for your feedback, I look forward to speaking with you. Sincerely, Derek Lynch Property Manager
                            Review Author Icon

                            Current Resident 754458

                            Verified Resident 2020

                            4.8

                            3/22/2020

                            Excellent Staff well kept complex very peaceful living.The amenities are well kept and top shelf.The apartment is well kept very nicely laid out and very quiet.East access to the highway and shopping makes this an excellent choice

                              Property Manager Response

                              3/23/2020

                              Thank you so much for this five-star review of The Point at Merrimack River! It's always great to hear from residents who love our top-notch staff, excellent amenities, and well-designed apartments. Thanks for also mentioning our prime location near the highway and retail spots! We appreciate it!
                              Review Author Icon

                              Current Resident 749907

                              Verified Resident 2019 - 2020

                              5.0

                              3/5/2020

                              Its a nice place. The buildings are clean. They keep the area nice. They always have something fun going on in the clubhouse. Very pet friendly. The staff is very nice and helpful. Getting packages is really easy with the locker system.

                                Property Manager Response

                                3/9/2020

                                We re pleased to receive this review of The Point at Merrimack River! Thank you for your praise of our community and our customer service. As always, please reach out if you need anything!
                                Review Author Icon

                                Current Resident 746776

                                Verified Resident 2019 - 2020

                                3.5

                                2/23/2020

                                Relatively quiet. Clean environment. Good experience. The gym is clean and normally empty enough to use all the equipment you would like to use. There are reserved parking spaces that are nice to have access to.

                                  Property Manager Response

                                  2/24/2020

                                  Thanks so much for your positive review of The Point at Merrimack River! It's wonderful that you've been enjoying all that our community has to offer, from our fitness center to our quiet setting. Your feedback means a lot to our team.
                                  Review Author Icon

                                  Current Resident 746735

                                  Verified Resident 2020

                                  5.0

                                  3/7/2020

                                  Staff is awesome, made it very easy! Answered all my questions right away! They are awesome! Even said hello to my kids which they thought was awesome! Thanks for the hardwork you guys do!!! Already recommended to friends

                                    Property Manager Response

                                    2/24/2020

                                    Thank you very much for awarding The Point at Merrimack River with a five-star rating! We're so happy that our quiet setting and friendly atmosphere have helped make you feel at home here. Please don't hesitate to contact directly at (978) 456-5499 or pmmerrimackriver@pancomgt.com to discuss your remarks about the parking spaces. We're here to help!
                                    Review Author Icon

                                    Current Resident 746111

                                    Verified Resident 2019 - 2020

                                    4.5

                                    2/20/2020

                                    My experience at the Point at Merrimack River has been very positive with good response from management at all levels. In fact, once my friend saw how satisfied I was, she has decided to rent here also once her home is sold.

                                      Property Manager Response

                                      2/25/2020

                                      We appreciate your five-star rating of the Point at Merrimack River! We are thrilled to know that we have exceeded your expectations. The fact that your friend is joining our community, based on your satisfaction, speaks volumes. Thank you for sharing this wonderful feedback with us, we look forward to living and working with you for years to come!
                                      Review Author Icon

                                      Current Resident 745710

                                      Verified Resident 2019 - 2020

                                      4.5

                                      2/18/2020

                                      Lots of great people with wonderful amenities. New property managers (Panco) are nice and it's pretty cool of them to put on regular events. The dog park is great for the furry one to run and play with others!

                                        Property Manager Response

                                        2/19/2020

                                        Thank you for your 5-star review of The Point at Merrimack River! We're delighted to hear you are enjoying your home here with us. From our modern amenities to our welcoming community, we are dedicated to providing our residents with the best in apartment living.

                                        Floor Plans & Pricing

                                        1 Bedroom

                                        Abbot

                                        2 Available Units

                                        1 Bed, 1 Bath | 696 sq. ft.

                                        $2,545 - $3,153

                                        See Floor Plan Details

                                        Addison

                                        1 Available Unit

                                        1 Bed, 1 Bath | 787 sq. ft.

                                        $2,635 - $3,171

                                        See Floor Plan Details

                                        Draper

                                        1 Available Unit

                                        1 Bed, 1 Bath | 910 sq. ft.

                                        $2,815 - $2,833

                                        See Floor Plan Details

                                        Cooley

                                        1 Bed, 1 Bath | 857 sq. ft.

                                        See Floor Plan Details

                                        Benner

                                        1 Bed, 1 Bath | 854 sq. ft.

                                        See Floor Plan Details

                                        2 Bedrooms

                                        Elson

                                        2 Available Units

                                        2 Beds, 2 Baths | 1,140 sq. ft.

                                        $3,113 - $4,039

                                        See Floor Plan Details

                                        Holmes

                                        1 Available Unit

                                        2 Beds, 2 Baths | 1,227 sq. ft.

                                        $3,353 - $4,079

                                        See Floor Plan Details

                                        Graham

                                        2 Beds, 2 Baths | 1,161 sq. ft.

                                        See Floor Plan Details

                                        Phillips

                                        2 Beds, 2 Baths | 1,253 sq. ft.

                                        See Floor Plan Details

                                        3 Bedrooms

                                        Shuman

                                        3 Beds, 2 Baths | 1,463 sq. ft.

                                        See Floor Plan Details

                                        Disclaimer: Special, prices and availabilities subject to change.

                                        epIQ Ratings

                                        What is epIQ?

                                        The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                        epIQ Report Card

                                        In partnership with SatisFacts™

                                        Community epIQ Grade

                                        A+
                                        A+

                                        Renter Ratings

                                        A

                                        Review Ratings (from 36 reviews)

                                        Noise

                                        4.4

                                        Grounds

                                        4.5

                                        Safety

                                        4.2

                                        Office Staff

                                        4.6

                                        Maintenance

                                        4.3

                                        Neighborhood

                                        4.4

                                        Survey Scores (from 169 surveys)

                                        Post-Tour Survey

                                        4.6

                                        Move-In Survey

                                        4.3

                                        Maintenance & Support Survey

                                        4.8

                                        Review Count

                                        A+

                                        Number of reviews in the past 365 days

                                        36

                                        Manager’s Review Engagement

                                        A

                                        Percentage of reviews responded to

                                        94.44%

                                        Manager’s Review Reply Time

                                        A+

                                        Average time to respond to reviews

                                        0.64 days

                                        Features & Amenities

                                        Laundry
                                        • In-Unit Washer/Dryer
                                        Parking
                                        • Open surface lot parking and private garage parking available
                                        • Garage
                                        Pets
                                        • Cats Allowed
                                          Pet Limit: 2. Comments: We welcome 2 pets per apartment home. Pet rent is $75 per month per dog and $50 per month per cat. Breed Restrictions apply. Call for details.
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                                          More Info
                                        • Dogs Allowed
                                          Pet Limit: 2. Comments: We welcome 2 pets per apartment home. Pet rent is $75 per month per dog and $50 per month per cat. Breed Restrictions apply. Call for details.
                                          Less Info
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                                        Other
                                        • Nicely Sized Bedrooms
                                        • 24-Hour Emergency Maintenance
                                        • 24-Hour Fitness Center
                                        • BBQ and Picnic Area
                                        • Business Center
                                        • Cat Friendly
                                        • Central Heat and Air
                                        • Computer Center
                                        • Courtyard
                                        • Dark Espresso Cabinetry
                                        • DishWasher
                                        • Elevator
                                        • Faux Wood Flooring
                                        • Granite Countertops
                                        • Ice Maker
                                        • Large Dog Friendly
                                        • Large Kitchen Island
                                        • Microwave
                                        • Monthly Resident Events
                                        • On-Site Maintenance
                                        • On-Site Management
                                        • Outdoor Fire Table and Fireplace
                                        • Package Receiving Service
                                        • Ping Pong
                                        • Playground
                                        • Plush Carpet in Bedrooms
                                        • Premium Lighting Fixtures
                                        • Resident Reward Program
                                        • Resort Style Pool
                                        • Smoke Free Community
                                        • Spacious Clubhouse
                                        • Stainless Steel Appliances
                                        • Sundeck
                                        • Theater Room
                                        • Tile Floors in Bathroom
                                        • Two Large Dog Parks
                                        • Walk In Closets
                                        • Walking and Biking Trails
                                        • ngbs green certified buildings
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                                        Leasing

                                        Discover a community that perfectly fits your style and puts you close to everywhere you want to be. Choose from spacious one, two and three-bedroom apartments in Andover, MA that offer plenty of space for working from home or simply relaxing after a long day. When you live at The Point at Merrimack River, you have access to top quality amenities including our Community Clubhouse, engaging outdoor spaces and on-site fitness center.Plus, enjoy the benefits of having an onsite management and maintenance team led by Pantzer, ranked #1 among Top Management Companies by SatisFacts and ApartmentRatings based on resident reviews and surveys. Located only 25 minutes from Boston with easy access to the Massachusetts seashore and the White Mountains of New Hampshire, The Point at Merrimack River offers the best of everything and a home that feels just right.
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                                        Office Hours

                                        • Sunday: 12:00 PM - 05:00 PM
                                        • Monday - Friday: 09:00 AM - 06:00 PM
                                        • Saturday: 10:00 AM - 05:00 PM
                                        This community is managed by

                                        Pantzer

                                        A+
                                        A+
                                        Communities
                                        37

                                        Questions & Answers (0)

                                        Frequently Asked

                                        How is The Point at Merrimack River Rated?
                                        Based on 458 number of votes by renters, The Point at Merrimack River is currently rated 4.7 out of 5 stars.
                                        How satisfied are residents with the upkeep and overall appearance of the grounds at The Point at Merrimack River?
                                        The Point at Merrimack River is rated 4.5 out of 5 stars in our renters grounds survey, which is considered excellent. The grounds are well kept and beautiful.
                                        How effective was the maintenance team when resolving your problem?
                                        The Point at Merrimack River is rated 4.3 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                        What are noise levels like at The Point at Merrimack River?
                                        The Point at Merrimack River is rated 4.4 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                        How safe is The Point at Merrimack River?
                                        The Point at Merrimack River is rated 4.2 out of 5 stars in our renters safety survey, which is considered good. The complex is generally safe, with occasional minor safety concerns.
                                        How satisfied are residents with the neighborhood?
                                        The Point at Merrimack River is rated 4.4 out of 5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                        How satisfied are residents with the staff at The Point at Merrimack River?
                                        The Point at Merrimack River is rated 4.6 out of 5 stars in our renters staff survey, which is considered excellent. The staff is extremely helpful and responsive to resident needs.
                                        How often does management engage with reviews?
                                        Managers have responded to 94.44% of their community reviews in the past year.
                                        How quickly does management engage with reviews?
                                        Managers have replied within 0.64 days to their community reviews in the past year.
                                        Who manages The Point at Merrimack River?
                                        Pantzer
                                        What is the pet policy at The Point at Merrimack River?
                                        Cats Allowed
                                        Pet Limit: 2
                                        Comments: We welcome 2 pets per apartment home. Pet rent is $75 per month per dog and $50 per month per cat. Breed Restrictions apply. Call for details.
                                        Dogs Allowed
                                        Pet Limit: 2
                                        Comments: We welcome 2 pets per apartment home. Pet rent is $75 per month per dog and $50 per month per cat. Breed Restrictions apply. Call for details.
                                        What types of floor plans are available?
                                        1 Bed, 1 Bath
                                        2 Beds, 2 Baths
                                        3 Beds, 2 Baths
                                        What is the move-in special?
                                        LIMITED TIME ONLY! Receive $2000 OFF the first full month rent on select 2-bedroom apartments when you move in by 4/26! 12+ month leases only; restrictions apply.

                                        April 2026

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                                        Baths

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                                        Under New Management

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                                        The Point at Merrimack River is a 696 - 1,463 sq. ft. apartment in Andover in zip code 01810. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $2,545 - $4,079. Nearby cities include Lawrence, North Andover, Tewksbury, Methuen, North Reading, Wilmington, Lowell, Dracut, Pelham, North Billerica, Boxford, Haverhill, and Billerica.