4.7
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4.7 rating
289 total reviews
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265 Verified
)
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Summarized by generative AI from text of customer reviews
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Current Resident 806840
Verified Resident • 2018 - 2020
4.7
8/23/2020
The Point at Merrimack River is a very well maintained new apartment complex. The staff is always very friendly, professional and helpful. The apartment complex is located in a quiet area but only a few minutes from all necessary services and stores.
8/24/2020
Current Resident 800112
Verified Resident • 2020
4.7
8/4/2020
When we began to search for a new apartment, we felt lost since we were moving from a Cape Cod and due to employment relocation, my fianc? and I had to move. We were so relieved to find a community as luxurious and welcoming as The Point at Merrimack River. The move in process was so simple and easy ? we got everything moved in on record time. We could not be happier with the accommodations and the perks of this community.
8/5/2020
Current Resident 798218
Verified Resident • 2020
3.7
7/30/2020
Still moving in.........................................................
8/3/2020
Current Resident 798077
Verified Resident • 2020
3.5
7/30/2020
I recently moved into the community from Arizona. The apartments are well kept. The staff is friendly and helpful. The only complaint that I have so far is the trash bins. There is only one trash receptacle for the whole complex and if you are on the opposite side of the apartment it is a walk. There should be several trash receptacles throughout the community. Also, the trash can be an eye sore when it is filled up. Having more than once a week pick up would eliminate this issue
8/4/2020
Updated Review
Former Resident 593186
Resident • 2018 - 2020
2.0
7/28/2020
Management responded right away to my review last week, so evidently if you post in a public forum you get a response. Let's take a look at the trash situation on site...disaster. But if you're thinking of moving into the complex, let me give you one important tip: always look down when you walk to avoid the dog poop! For what it's worth, the apartments and amenities are nice, but the whole community went downhill when it was sold and re-branded as The Point at Merrimack River.
7/30/2020
Current Resident 796285
Verified Resident • 2019 - 2020
3.5
7/26/2020
The property is still considered new and the maintenance staff is very responsive to keep up with all the required issues coming with such a big complex. The amenities are great from kids playground, swimming pool, 4-5 separate well distributed BBQ seating areas, dog park small and big, community room, theater room, fitness center and all are well maintained. When it comes to reenforcing some rules the management is trying but not always successful (unfortunately there are always ignorant people). Biggest issues with the ignorant people mostly subsidized families are the noice level, and not obeying the driving speed in the complex never let your kids out of eyeside at the parking lot. Some people thing this is a race track. Also dog owners think when walking their dogs in the earlier morning and or late evening the rule picking up behind vanishes, very sad. In addition people block the buildings entrance doors with objects (stones) so they would not need to use their key for faster and easier access into the building.
7/28/2020
Current Resident 795313
Verified Resident • 2020
4.8
7/23/2020
A great place to live with amazing amenities in the complex - gym, pool, dog park, etc. The place is located in a quiet neighborhood and has lots of places for morning walks - both within the complex and outside. The management is amazing, great communication, and support while onboarding. Maintenance requests are great. Overall, a great place to live with family, kids and pets.
7/27/2020
Current Resident 793144
Verified Resident • 2019 - 2020
3.2
7/19/2020
It's a nice apartment but is not quite a luxury apartment. These are hundreds more a month than others in the area. Still seems to be the same clientele at a cheaper apartment complex. Only one trash dumpster for entire complex. 90% of the time in the last year the compactor is broken and people just throw their garbage next to the door and not in. When we moved here for our company this was branded as an executive luxury apartment building. Seeing there are so many cars who's value is less then my months rent does not add up to luxury apartment. When COVID-19 hit we suddenly started getting bombarded with emails saying we could now pay our rent months in advance. As people's jobs are severely threatened it seems insensitive to suddenly push for you getting paid ahead of time. Unless the rent drops by a few hundred dollars we will not stay. I can move 20 minutes away and get the same exact thing for $500 a month less.
7/20/2020
Current Resident 787440
Verified Resident • 2018 - 2020
5.0
7/5/2020
Being a single disabled person, I have always felt safe here. Office staff always polite any time I had questions. Landscaping is always neat. Inside the buildings are always kept neat and clean. Love it here
7/6/2020
Current Resident 783081
Verified Resident • 2020
5.0
6/23/2020
I love the apartment, it's a great experience for me to live in a complex like this. I will be hoping to live here for a long period of time. The rooms are awesome bathroom living room and the best part i love most is the laundry machine in my unit.
6/24/2020
Current Resident 780198
Verified Resident • 2020
4.5
6/15/2020
The apartment is very nice, clean, and quiet. I love how big and spacious everything is and how easy it is to park in front of my apartment. The leasing office agents could be more engaged and more communicative but overall okay.
6/16/2020
Current Resident 766820
Verified Resident • 2020
4.7
5/7/2020
The community is nice and quiet. The apartment looks beautiful. The bathroom is gorgeous. Appliances are nice a bit hard to use in the beginning. The property management team are nice and helpful people.
5/8/2020
Current Resident 761734
Verified Resident • 2019 - 2020
4.5
4/27/2020
The Point at Merrimack River is a great place to live with attentive staff and maintenance personnel. It is a great location for commuters and quiet enough to work remotely from too! I was expecting to hear my neighbors who have kids and dogs from inside my apartment, but the walls are well insulated and I have never had an issue with noise disturbances. Happy to live here!
4/29/2020
Current Resident 761706
Verified Resident • 2019 - 2020
2.0
4/27/2020
The quality at this living complex has deteriorated significantly under the new ownership, The Point at Merrimack River. The management is very difficult to reach and they don't respond to messages or requests.
4/28/2020
Current Resident 754458
Verified Resident • 2020
4.8
3/22/2020
Excellent Staff well kept complex very peaceful living.The amenities are well kept and top shelf.The apartment is well kept very nicely laid out and very quiet.East access to the highway and shopping makes this an excellent choice
3/23/2020
Current Resident 749907
Verified Resident • 2019 - 2020
5.0
3/5/2020
Its a nice place. The buildings are clean. They keep the area nice. They always have something fun going on in the clubhouse. Very pet friendly. The staff is very nice and helpful. Getting packages is really easy with the locker system.
3/9/2020
Current Resident 746776
Verified Resident • 2019 - 2020
3.5
2/23/2020
Relatively quiet. Clean environment. Good experience. The gym is clean and normally empty enough to use all the equipment you would like to use. There are reserved parking spaces that are nice to have access to.
2/24/2020
Current Resident 746735
Verified Resident • 2020
5.0
3/7/2020
Staff is awesome, made it very easy! Answered all my questions right away! They are awesome! Even said hello to my kids which they thought was awesome! Thanks for the hardwork you guys do!!! Already recommended to friends
2/24/2020
Current Resident 746111
Verified Resident • 2019 - 2020
4.5
2/20/2020
My experience at the Point at Merrimack River has been very positive with good response from management at all levels. In fact, once my friend saw how satisfied I was, she has decided to rent here also once her home is sold.
2/25/2020
Current Resident 745710
Verified Resident • 2019 - 2020
4.5
2/18/2020
Lots of great people with wonderful amenities. New property managers (Panco) are nice and it's pretty cool of them to put on regular events. The dog park is great for the furry one to run and play with others!
2/19/2020
Abbot
2 Available Units
1 Bed, 1 Bath | 696 sq. ft.
$2,545 - $3,153
See Floor Plan Details
Addison
1 Available Unit
1 Bed, 1 Bath | 787 sq. ft.
$2,635 - $3,171
See Floor Plan Details
Draper
1 Available Unit
1 Bed, 1 Bath | 910 sq. ft.
$2,815 - $2,833
See Floor Plan Details
Cooley
1 Bed, 1 Bath | 857 sq. ft.
See Floor Plan Details
Benner
1 Bed, 1 Bath | 854 sq. ft.
See Floor Plan Details
Elson
2 Available Units
2 Beds, 2 Baths | 1,140 sq. ft.
$3,113 - $4,039
See Floor Plan Details
Holmes
1 Available Unit
2 Beds, 2 Baths | 1,227 sq. ft.
$3,353 - $4,079
See Floor Plan Details
Graham
2 Beds, 2 Baths | 1,161 sq. ft.
See Floor Plan Details
Phillips
2 Beds, 2 Baths | 1,253 sq. ft.
See Floor Plan Details
Shuman
3 Beds, 2 Baths | 1,463 sq. ft.
See Floor Plan Details
Disclaimer: Special, prices and availabilities subject to change.
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings (from 36 reviews)
Noise
4.4
Grounds
4.5
Safety
4.2
Office Staff
4.6
Maintenance
4.3
Neighborhood
4.4
Survey Scores (from 169 surveys)
Post-Tour Survey
4.6
Move-In Survey
4.3
Maintenance & Support Survey
4.8
Review Count
Number of reviews in the past 365 days
36
Manager’s Review Engagement
Percentage of reviews responded to
94.44%
Manager’s Review Reply Time
Average time to respond to reviews
0.64 days
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The Point at Merrimack River is a 696 - 1,463 sq. ft. apartment in Andover in zip code 01810. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $2,545 - $4,079. Nearby cities include Lawrence, North Andover, Tewksbury, Methuen, North Reading, Wilmington, Lowell, Dracut, Pelham, North Billerica, Boxford, Haverhill, and Billerica.