The Point at Merrimack River

Current Resident 912589

Verified Resident • 2021

Move in process was not great. The on-site agent didn't have our garage available, provided incorrect information about accessing dog park and pool area (no code was given for gate), no info on location of mailbox or mailbox number assigned. Hallway was filthy with sticky white substance all over the carpet, trash was in the elevator, and hand sanitizer stations have been empty. Apartment finishes are very cheaply done. In photos they look great, but in reality they are not high quality. Upon move in, our apartment was NOT clean. There was hair in both bathrooms, old toothpaste smears in bathroom cabinets, dirty and stained window sills, shower was leaking, floor boards were separated, all cabinet bases had water / liquid damage and were peeling or badly stained, dishwasher not working properly. Management offered to have apartment cleaned, we delayed our move in for a few hours to have apartment cleaned, however, the bathrooms and dirty cabinets were not re-cleaned. We had to deep clean the apartment from top to bottom ourselves. The technician scheduled to address cabinet issues no-showed on the appointment day (a Friday between 830-4pm!). Advertised as smoke free community and residents are constantly smoking in common areas (tobacco and marijuana), apartment hallways smell of smoke. There is only one garage receptacle for the entire community (no trash valet offered). Clubhouse refrigerator is in dire need of a deep clean. On the bright side - Pool, gym, and theater room look to be clean and in beautiful condition. Landscaping is pretty. This is hardly a "luxury" apartment community.

Current Resident 894202

Verified Resident • 2019 - 2021

Very well kept facilities. The complex is just off interstate 93. Convenient transportation options to Logan airport and New Hampshire. Building maintenance and administration personnel are very courteous and service oriented

Current Resident 895579

Verified Resident • 2021

We have only been here a little over one month but are loving the property so far. Our service request was answered almost immediately. We have only used the gym amenity so far but can say that the facilities are clean and well maintained. Would definitely recommend living here!

Current Resident 893983

Verified Resident • 2018 - 2021

Good. We have no other comments. Our requests for maintenance are taken care of within a short time period We are satisfied. Please accept this survey or take us off of your list. We don't always have 200 words

Current Resident 893495

Verified Resident • 2019 - 2021

The apartment community here is nice . It is a great place to call home !!! The staff are friendly and any problem you might have gets handled pretty quickly !!!! The location for renters is awesome !

Current Resident 893100

Verified Resident • 2019 - 2021

I've enjoyed this new well maintained apartment complex. The covered Parking, pool, exercise equipment are featured amenities I like most. The maintenance team is responsive and good. The package delivery system could be improved somewhat to ensure secure handling.

Current Resident 891068

Verified Resident • 2021

I love how quiet this community is, everyone is very friendly and staff at Lessing office is always very nice every time i submit a work order it gets done the same day i love that very profesional as well.

Current Resident 826587

Verified Resident • 2019 - 2021

This is a friendly community ... Clean (except for garbage collection area)(and snow removal of individual parking spaces) (very limit parking options - spaces small and just barely enough for residents) (very limited and high cost storage - only garage rental) and good neighbors. High Rent make for constant option review.

Current Resident 883514

Verified Resident • 2021

After a couple weeks everyone has been very helpful with any issue that had occurred. Very Happy with the condition of the property and the amenities that are available. The fitness center is adequate with some equipment and a reasonable size to do a proper workout. Have not had a chance to use the pool and to much of the grounds at this time. Overall happy with this complex.

Current Resident 782290

Verified Resident • 2020 - 2021

Cheap construction. Poor interior cleaning. New but cheap appliances and cabinets. Dumpsters overflow. Poor management. No sense of community. Not bad if you need someplace short term. Good location to highways.

Current Resident 868944

Verified Resident • 2020 - 2021

I like is places y nices clean I loved I like the park the gym and that pool everything good for me and my family and kids is in Andover and I love Andover this City the school for kids is good and my kids

Current Resident 856948

Verified Resident • 2020

Beautiful property with a lot of great amenities. Location is amazing and very easy to get to different places. Everyone I've met has been kind and the office staff is always helpful when I need them. A place that you can have a dog and is kept clean with a dog park on the premises is a high point for sure!!!

Current Resident 793418

Verified Resident • 2020

Well maintained property with responsive management, maintenance and office staff. Location is good, area is quiet and safe. Nice amenities and nearby walking trails. Lot of corporate professionals like myself live here and have other homes. Having a desk nook in the apartment is a great feature.

Current Resident 833802

Verified Resident • 2020

The electronic lock to the outer door is super sensitive. You have to touch a certain spot and touch it in a certain way. You can't go in from the side or down from the top. You can't touch it slowly, you have to swipe it fast. I have seen other residents have trouble. I asked at the office if they planned to replace and they said no. Other than that this place is PERFECT! Each apartment is super insulated from noise. The hallways and grounds are always immaculate. The landscaping is beautiful. We love living here! I highly recommend Point at Merrimack River.

Current Resident 848986

Verified Resident • 2020

Initially we are little worry regarding finding an apartment via virtually due to the COVID-19 Pandemic, but we are very satisfied our current new home. All the staffs are professional and kind in The Point at Merrimack River. Thank you!

Current Resident 848792

Verified Resident • 2020

Water problems flooding the appt from upstairs' Not much else to say except they need the reparis completed and advise me ASAP when it is acceptable to move back in.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Current Resident 839981

Verified Resident • 2020

It is nice here I don't mind it. Some of the people are not very friendly, and the staff isn't bad but doesn't resolve a lot of issues. However it's hard to judge during Covid because that's a hard time.

Current Resident 829386

Verified Resident • 2020

Just recently moved inn. very pleased with the staff & the overall process of viewing the property, application process, renting/lease process and the moving inn. During these covid 19 times its been extremely hard to rent and move . The Point at Merrimack river made the process go seem less and easy. Being built in 2018 the building is in great condition, very nicely designed and its only 3 min to 93, 5 min 495. Overall happy with the decision even that I've been here less than 30 days.

Current Resident 829190

Verified Resident • 2020

Apartment was disgusting when we moved in. Dog hair in the washer and dryer, dirty toilets, dead bugs everywhere. Beware because you will spend a lot of money to live here and the living conditions aren't that great. Also, very Noisy neighbors!!

Current Resident 819484

Verified Resident • 2019 - 2020

Easy access to 93; amenities such as gym, Pool, and theater as well as club room and dog park. Plenty of parking for residents and guests. Grounds are pretty; unfortunateLy some residents do not respect the community and the grounds as they should.

Current Resident 818938

Verified Resident • 2020

When I moved in, I felt everything was very organized and efficiently placed. The facilities have been useful and a pleasure to have. I would highly suggest to my friends to rent at The Point. Great interface too seeing things up online.

Current Resident 815881

Verified Resident • 2020

Amazing community love where I moved into just wish it had more local things nearby to walk to. Other than that it's a very nice and quiet place. I would definitely recommend to a friend or staff member.

Current Resident 815542

Verified Resident • 2018 - 2020

This apartment complex is great. Maintenance requests are always answered within 24 hours. I have lived here for over 2 years so far and have just renewed for a third year. Hope for a great year to come!

Current Resident 811328

Verified Resident • 2020

I moved in mid June as the property looked the best from all the ones in the greater Andover area, and had no problems with move in or my unit on move in. I had an issue with my account that was swiftly corrected when I asked about it, and maintenance performed my service request within 12 hrs of submitting it. The community is quiet but super close to the highway, I love it here!

Current Resident 806890

Verified Resident • 2019 - 2020

Excelente, it's good placed to live confortable, clean and quiet safe it's nice area close to shopping center property including gym pool area it's allowed to pets has park for children end for dogs as well close to good school area it's a really good place I'm very happy to live here's.