B+
B+
Award Winner
12235 Stone Arbor Way, Charlotte, NC 28273

3.8

(243 Reviews)

Move-In Specials

8 Weeks Free If You Apply Within 48hrs After Your Tour! Contact the Leasing Office for More Information, Restrictions Apply.

Reviews

3.8 rating

243 total reviews

(

181 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Review Author Icon

Current Resident 1087148

Verified Resident 2022

4.8

11/20/2022

Overall experience was great! So far no problems. Just moved in so no issues at the moment. The staff was very welcoming into the community the communication was there abb no d they made sure I had everything I needed

    Property Manager Response

    11/24/2022

    We appreciate your positive review about your recent experience with us!
    Review Author Icon

    Current Resident 1084079

    Verified Resident 2022

    5.0

    11/10/2022

    It was a rough move in but I am now adjusted to my apartment. It's quiet and it's spacious. I've experienced no big issues thus far in my apartment. And although it was a rough start, I believe I will be living here for a while.

      Property Manager Response

      11/17/2022

      Thank you so much for your feedback! We hope you have a great day!

      Updated Review

      Review Author Icon

      Current Resident 1000511

      Verified Resident 2007 - 2022

      4.8

      10/25/2022

      Never had any problems here. It's quiet and nice. Very close to a lot of shopping and Parks. I would suggest to friends and family to move in here if they're looking for an apartment. Most of all the staff is wonderful

        Property Manager Response

        11/17/2022

        Verified Resident 1000511, thank you for your kind words and this wonderful review! Thank you, and have a fantastic day!
        Review Author Icon

        Prospective Resident 1074002

        Verified ProspectVisited 2022

        4.3

        10/10/2022

        Not pleasant with the leasing assistant. He didn't seem to care to welcome u while interviewing the apartment and didn't ask any questions and not showing any hospitality that made you feel unwelcome

          Property Manager Response

          10/13/2022

          We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.

          Updated Review

          Review Author Icon

          Current Resident 978540

          Verified Resident 2021 - 2022

          2.8

          10/9/2022

          Maintenance takes forever to get to you and the valet trash folks aren't consistent. Apt staff is nice, but you can't get a live person on the phone. There isn't any type of security on the premises and a lot of residents are loud. They do lots of events at the rental office for residents too.

            Property Manager Response

            10/13/2022

            We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback.
            Review Author Icon

            Current Resident 1070869

            Verified Resident 2022

            3.0

            9/29/2022

            This apartment leasing consultant Nativity is amazing, she is helping and very friendly. How ever, if you submit the maintenance request, it would be taking forever , or no one show up fix your problem but telling you that the work is done.

              Property Manager Response

              10/10/2022

              Thank you for your kind words about Nativity. We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
              Review Author Icon

              antoniomurphy1994@gmail.com

              Resident 2022

              3.2

              9/26/2022

              Worst Apartments ever

              Let me save you the trouble, do not absolutely live in these apartments. We signed a lease before we actually saw the apartment and it was bad. We had no washer or dryer for at least the first 4 months with us staying there, also out sink kept leaking and maintenance drags there feet to get anything done. The management there is horrible and very unaware about anything they are doing we had to break out lease and move out we found a better apartment right down the road for a better price , and its a lot more welcoming then these are. I would save you the trouble and not live at arbor trace.

                Property Manager Response

                10/10/2022

                Mr. Murphy, We would like to get more details about this; please reach out to us at at (704) 583-4000.
                Review Author Icon

                Current Resident 1068787

                Verified Resident 2021 - 2022

                2.5

                9/22/2022

                The team must be stretched thin, it takes entirely too long for responses on request. There are a lot of things I could say negative about the complex in general but I know that the leasing staff Is at least trying.

                  Property Manager Response

                  10/10/2022

                  We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
                  Review Author Icon

                  Current Resident 1066154

                  Verified Resident 2022

                  5.0

                  9/14/2022

                  Everyone is very friendly and was amazing at helping me secure my home. Nativity was amazing and a great help. Everyone here does their part to make sure this neighborhood is clean safe and up to par with high quality standards.

                    Property Manager Response

                    9/23/2022

                    We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                    Review Author Icon

                    Current Resident 1065309

                    Verified Resident 2022

                    3.8

                    9/11/2022

                    No comments no comments no comments no comments no comments no comments no comments no comments no comments no comments no comments no comments no comments no comments no comments no comments no comments

                      Property Manager Response

                      9/23/2022

                      We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                      Review Author Icon

                      Current Resident 1059593

                      Verified Resident 2019 - 2022

                      4.0

                      8/28/2022

                      I enjoy living at Arbor Steele Creek. Management has improved since 2019 and very responsive. My neighbors are friendly and we look out for one another. Finally, the community events are great incentives.

                        Property Manager Response

                        9/1/2022

                        Verified Resident 1059593, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Arbor Steele Creek. Please don't hesitate to reach out to us if there's anything more we can do!
                        Review Author Icon

                        Current Resident 1040371

                        Verified Resident 2015 - 2022

                        2.5

                        6/28/2022

                        It was excellent to begin with, but overall poor currently. Grade C. The potential to return to its former quality would be easy to achieve; it would just require "an effort"; which is in short supply at the place now among the staff.

                          Property Manager Response

                          7/8/2022

                          We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
                          Review Author Icon

                          Current Resident 1037425

                          Verified Resident 2021 - 2022

                          3.7

                          6/19/2022

                          Everything is amazing so far, with the only problem that maintenance takes very long to fix any request. But everything else like the apartment complex is well taken care of. The Gym need a little cleaning.

                            Property Manager Response

                            7/8/2022

                            Thank you again for taking the time to let us know how we did. We hope you have a great day!
                            Review Author Icon

                            Current Resident 1034147

                            Verified Resident 2022

                            3.5

                            6/9/2022

                            The apartment has been mostly good, however when I wanted to move in they were STILL painting parts of the apartment so I had to wait for that. My washer was not hooked up because of issues and it's been a week and it is still not fixed. There were also some issues with the apartment as if the people that looked before hand didn't even check anything. Other than those minor issues I guess it's been fine

                              Property Manager Response

                              6/15/2022

                              We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
                              Review Author Icon

                              Current Resident 1024819

                              Verified Resident 2022

                              4.2

                              5/11/2022

                              Just moved in a couple weeks ago and overall I love it I did have to clean a little bit more once I settled in but I didn't have any big issues I would recommend spraying your own bug spray before moving but I have had no problems with bugs or anything I would recommend this apartment to my family and friend s

                                Property Manager Response

                                5/19/2022

                                We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
                                Review Author Icon

                                Current Resident 1023714

                                Verified Resident 2022

                                2.8

                                5/9/2022

                                This experience has not been good I was given an apartment that is completely different from the apartment that I toured initially. There still has been no remedy on fixing the issue and they are major issues with this apartment that need to be fixed immediately.

                                  Property Manager Response

                                  5/12/2022

                                  Verified Resident 1023714, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (704) 583-4000. We look forward to hearing from you.
                                  Review Author Icon

                                  Current Resident 1021568

                                  Verified Resident 2021 - 2022

                                  2.5

                                  5/2/2022

                                  Apartments are alright. lots of bug problems. trash isn't collected like they say, so trash piles up a lot on the property. Its dog friendly, but the park is trash and they don't refill the dog poop bags. Neighborhood is pretty selfish all together Lost of trash all over the property. They only have one maintenance worker so nothing gets done in a timely manner.

                                    Property Manager Response

                                    5/12/2022

                                    We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at (704) 583-4000 so we may assist you in moving forward towards a resolution.
                                    Review Author Icon

                                    Current Resident 1013783

                                    Verified Resident 2022

                                    4.5

                                    4/7/2022

                                    It is a nice community with proximity to various stores and shops. The apartments have plenty of space for people starting out or looking for somewhere simple to live. Be mindful of morning and afternoon traffic!! Leave early and/or on time wherever you're going!!!

                                      Property Manager Response

                                      4/13/2022

                                      We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
                                      Review Author Icon

                                      Current Resident 1013657

                                      Verified Resident 2022

                                      1.8

                                      4/7/2022

                                      The apartment is very nice only thing i didn't like was the counter top did not look like the floor plan & my sink and tub is not draining, there is a crack in my floor i didn't get a valet trash can there is a lot ! i don't think i should have any problems paying $1300

                                        Property Manager Response

                                        4/13/2022

                                        Hi Verified Resident 1013657, we regret to hear that you are displeased with your recent experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (704) 583-4000.
                                        Review Author Icon

                                        Current Resident 1006454

                                        Verified Resident 2022

                                        4.8

                                        3/13/2022

                                        Lovely, the area is beautiful and so is the apartment unit, Nativity was an amazing help to my fianc? and I. If there was a problem she worked with us on it, with it being solved quickly. Love seeing the dogs and neighbors walking around in the nicer weather!

                                          Property Manager Response

                                          4/13/2022

                                          Thank you for taking the time to leave us your feedback! We hope you have a great day!
                                          Review Author Icon

                                          Current Resident 1005300

                                          Verified Resident 2022

                                          4.0

                                          3/9/2022

                                          great location. Complex is very nice, accurately depicted in advertising material. Appliances somewhat dated but adequate. Apartment clean and well maintained, wood floors and carpet asnew condition.

                                            Property Manager Response

                                            4/13/2022

                                            Thank you so much for your feedback! We hope you have a great day!
                                            Review Author Icon

                                            Current Resident 1002306

                                            Verified Resident 2022

                                            5.0

                                            2/27/2022

                                            Quiet and nice and close to a lot of stores that I love very good community close to the highway grocery stores just love the area ?????????????????.,..,?????????????????../////////////?./:/

                                              Review Author Icon

                                              Current Resident 999784

                                              Verified Resident 2019 - 2022

                                              4.3

                                              2/17/2022

                                              Very nice community to live in, people are kind and thoughtful of each other. The staff are courteous and tries to make the tenants living experience pleasant. I would recommend Arbor Steel Creek to all.

                                                Review Author Icon

                                                Current Resident 994601

                                                Verified Resident 2021 - 2022

                                                5.0

                                                2/1/2022

                                                Be very mindful of what apartment your choosing and how you choose it. And make sure you walk through any and every apartment suggested before you officially accept it. Unless someone still lives there.

                                                  Property Manager Response

                                                  2/3/2022

                                                  Thank you again for taking the time to let us know how we did. We hope you have a great day!
                                                  Review Author Icon

                                                  Current Resident 991508

                                                  Verified Resident 2022

                                                  5.0

                                                  1/26/2022

                                                  The office staff was very helpful during and after my move, I love my new apartment home, very quiet and peaceful area and love the apartment design, marble countertops and modern appliances. Thank you.

                                                    Property Manager Response

                                                    2/4/2022

                                                    Verified Resident 991508, we are so happy to read such a great review about Arbor Steele Creek! Please let us know if there is anything else we can do for you; we are more than happy to help!

                                                    Floor Plans & Pricing

                                                    1 Bedroom

                                                    Willow

                                                    5 Available Units

                                                    1 Bed, 1 Bath | 600 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    2 Bedrooms

                                                    Cypress

                                                    5 Available Units

                                                    2 Beds, 2 Baths | 900 sq. ft.

                                                    Contact property for pricing

                                                    See Floor Plan Details

                                                    Disclaimer: Special, prices and availabilities subject to change.

                                                    epIQ Ratings

                                                    What is epIQ?

                                                    The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                    epIQ Report Card

                                                    In partnership with SatisFacts™

                                                    Community epIQ Grade

                                                    B+
                                                    B+

                                                    Renter Ratings

                                                    A-

                                                    Review Ratings (from 17 reviews)

                                                    Noise

                                                    4.1

                                                    Grounds

                                                    3.8

                                                    Safety

                                                    3.8

                                                    Office Staff

                                                    3.8

                                                    Maintenance

                                                    4.2

                                                    Neighborhood

                                                    4.4

                                                    Survey Scores N/A

                                                    Review Count

                                                    B+

                                                    Number of reviews in the past 365 days

                                                    17

                                                    Manager’s Review Engagement

                                                    B+

                                                    Percentage of reviews responded to

                                                    76.47%

                                                    Manager’s Review Reply Time

                                                    C

                                                    Average time to respond to reviews

                                                    39.12 days

                                                    Features & Amenities

                                                    Laundry
                                                    • In-Unit Washer
                                                    • Washer/Dryer Connections
                                                    Parking
                                                    • Garage
                                                    Pets
                                                    • Cats Allowed
                                                      Pet Limit: 2. Comments: Cat
                                                      Less Info
                                                      More Info
                                                    • Dogs Allowed
                                                      Restrictions: Breed Restrictions are as follows: Tosa Inu/Ken, American Bandogge, Cane Corso, Rottweiler, Doberman, Pit Bull, Bull Terrier, Staffordshire Terrier, Dogo Argentino, Boer Boel, Gull Dong, Basenji, Mastiff, Perro de Presa Canario, Fila Brasiliero, Wolf Hybrid, Caucasian Oucharka, Alaskan Malamutes, Kangal, German Shepard, Shepard, Chow, Spitz, Akita, Reptiles, Rabbits and Pot Bellied Pigs. Mixed breeds containing these bloodlines are also prohibited.. Pet Limit: 2. Comments: Dog
                                                      Less Info
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                                                    Other
                                                    • 24-Hour Emergency Maintenance
                                                    • Access To Exclusive Offers And Perks Via Alfredos
                                                    • Air Conditioning
                                                    • BBQ and Picnic Area
                                                    • Balcony
                                                    • Business Center
                                                    • Business Center and Cyber Cafe
                                                    • Cat Friendly
                                                    • Ceiling Fans
                                                    • Chef Inspired Kitchen
                                                    • Clubhouse
                                                    • Convenient to Ayrsley Shops
                                                    • Convenient to Charlotte Premium Outlets
                                                    • Convenient to I-77, I-85 and Uptown Charlotte
                                                    • DishWasher
                                                    • Dog Park
                                                    • Double Sided Sinks And Spraying Faucet
                                                    • Fitness Center
                                                    • Full Size Pool
                                                    • Granite Countertops
                                                    • Heat
                                                    • Lanai and Grilling Area
                                                    • Large Dog Friendly
                                                    • Minutes From Charlotte Douglas Airport
                                                    • Newly Renovated Two Bedroom Apartment Homes
                                                    • Patios With Storage
                                                    • Pet Park
                                                    • Plank Flooring
                                                    • Playground
                                                    • Quartz Countertops
                                                    • Refrigerator
                                                    • Resident Social Events
                                                    • Resort Style Swimming Pool
                                                    • TV Lounge
                                                    • Vaulted Ceilings
                                                    • Walk In Closets
                                                    • Weekly Virtual Resident Events
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                                                    Leasing

                                                    At Arbor Steele Creek, we offer an upgraded outlook on apartment living. Our spacious one- and two- bedroom apartment homes are designed with you in mind featuring modern gourmet kitchens with quartz countertops and stainless-steel appliances, luxury plank flooring, spacious patios and conveniences such as an in-home washer and dryer. Through our resident app, Hello Alfred, we're able to offer our residents a one-touch living experience - think bespoke community and wellness programming, easy online payments, and a suite of 20+ marketplace services, including home cleaning, pet care, and more. Upgrade your lifestyle today!
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                                                    Office Hours

                                                    • Sunday: Closed
                                                    • Monday - Friday: 09:00 AM - 06:00 PM
                                                    • Saturday: 10:00 AM - 05:00 PM
                                                    This community is managed by

                                                    Greystar

                                                    A-
                                                    A-
                                                    Communities
                                                    3816

                                                    Questions & Answers (0)

                                                    Frequently Asked

                                                    How is Arbor Steele Creek Rated?
                                                    Based on 243 number of votes by renters, Arbor Steele Creek is currently rated 3.8 out of 5 stars.
                                                    How satisfied are residents with the upkeep and overall appearance of the grounds at Arbor Steele Creek?
                                                    Arbor Steele Creek is rated 3.8 out of 5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                    How effective was the maintenance team when resolving your problem?
                                                    Arbor Steele Creek is rated 4.2 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                    What are noise levels like at Arbor Steele Creek?
                                                    Arbor Steele Creek is rated 4.1 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                    How safe is Arbor Steele Creek?
                                                    Arbor Steele Creek is rated 3.8 out of 5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                    How satisfied are residents with the neighborhood?
                                                    Arbor Steele Creek is rated 4.4 out of 5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                    How satisfied are residents with the staff at Arbor Steele Creek?
                                                    Arbor Steele Creek is rated 3.8 out of 5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                    How often does management engage with reviews?
                                                    Managers have responded to 76.47% of their community reviews in the past year.
                                                    How quickly does management engage with reviews?
                                                    Managers have replied within 39.12 days to their community reviews in the past year.
                                                    Who manages Arbor Steele Creek?
                                                    Greystar
                                                    What is the pet policy at Arbor Steele Creek?
                                                    Cats Allowed
                                                    Pet Limit: 2
                                                    Comments: Cat
                                                    Dogs Allowed
                                                    Restrictions: Breed Restrictions are as follows: Tosa Inu/Ken, American Bandogge, Cane Corso, Rottweiler, Doberman, Pit Bull, Bull Terrier, Staffordshire Terrier, Dogo Argentino, Boer Boel, Gull Dong, Basenji, Mastiff, Perro de Presa Canario, Fila Brasiliero, Wolf Hybrid, Caucasian Oucharka, Alaskan Malamutes, Kangal, German Shepard, Shepard, Chow, Spitz, Akita, Reptiles, Rabbits and Pot Bellied Pigs. Mixed breeds containing these bloodlines are also prohibited.
                                                    Pet Limit: 2
                                                    Comments: Dog
                                                    What types of floor plans are available?
                                                    1 Bed, 1 Bath
                                                    2 Beds, 2 Baths
                                                    What is the move-in special?
                                                    8 Weeks Free If You Apply Within 48hrs After Your Tour! Contact the Leasing Office for More Information, Restrictions Apply.

                                                    Contact Property

                                                    April 2026

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                                                    Under New Management

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                                                    Arbor Steele Creek is a 600 - 900 sq. ft. apartment in Charlotte in zip code 28273. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Matthews, Pineville, Belmont, Mount Holly, Harrisburg, Huntersville, Cramerton, Indian Trail, Lake Wylie, Fort Mill, IndianLand, Indian Land, and Tega Cay.

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