B+
B+
Award Winner
12235 Stone Arbor Way, Charlotte, NC 28273

3.8

(243 Reviews)

Move-In Specials

8 Weeks Free If You Apply Within 48hrs After Your Tour! Contact the Leasing Office for More Information, Restrictions Apply.

Reviews

3.8 rating

243 total reviews

(

181 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Current Resident 909118

Verified Resident 2020 - 2021

4.2

5/27/2021

Honestly I haven't always had the best experience with the complex I had to ask more then 3 times for someone to remove trash from across the hall (Trash was sitting outside and smelling up the third floor for over a month. Once I finally was fed up and went to the office to let the manager know and he seemed to have a attitude with me like this is my first time complaining . I have seen 2 roaches inside or near my doors. Let me remind you I have never had bugs in any residents I have stayed in (So it makes me wonder where are the roaches coming from). Pest control is charged in the rent so I was very confused when I seen a small roach crawling in my kitchen( when I thought that's what I was paying for). They also have problems with wasp's, sometimes I cant sit out on my patio because they are flying everywhere. I wasn't allowed to have some type of PRIVACY on my own balcony (which include curtains even if they are professionally done) that I pay $1163.00 every month for (My apartment is facing the parking lot so sometimes I may not want the whole world in my business. I also didn't like the fact that SPECTRUM is the only service provider the complex uses because satellites are prohibited. Not ALL PETS ARE ALLOWED so ask before moving in this place. I also expected the 3rd floor to be the cheapest because of how many steps it is but NOPE I pay more then the 2nd floor when it is a lot harder to move things to the 3rd floor then it would be to the 2nd floor (GOOD COMMENTS) but other then that the complex is pretty quite kids can go outside and play without any issues or loudness, gym stays open 24/7 if you like to work out, THEY DONT TOW CARS (your guest can park overnight if necessary) which is great. Neighbors mind their business for the most part ( You will always have that one) I would only recommend this place to a friend if they are looking for a quite environment with plenty of different food options other then that I know for a fact there are other options in the area with better pricing.....

    Property Manager Response

    6/28/2021

    Thank you for taking the time to leave us your feedback. Our team strives to deliver an excellent experience, so If you have further needs or questions please reach out to us.
    Review Author Icon

    Roachhotel2

    Resident 2020 - 2021

    2.7

    1/7/2021

    Roaches are horrible here....Not all apartments have them & management/ staff will lie just to rent the apartment! Don’t let them sucker you in by the move special! Please do your research before considering moving here!

    Property Manager Response

    1/26/2021

    We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We have professional pest control that services the property weekly. Please reach out to us and we can gladly get you on the pest control schedule. Please reach out to us at your earliest convenience so we may further assist you in working towards a resolution. Arbor Steele Creek (844) 556-6347
    Review Author Icon

    Current Resident 659790

    Verified Resident 2019

    4.5

    7/2/2019

    Haven't really had nothing negative to say about the community. The property manager and management team are very helpful my neighbors are nice there's a lot to offer with this community of which I'm very very satisfied

      Property Manager Response

      12/2/2021

      Hi Verified Resident 659790, we are very happy to have provided you with such a positive experience!
      Review Author Icon

      Current Resident 658262

      Verified Resident 2019

      5.0

      6/28/2019

      we love living here we had to do an urgent move due to our old apartment complex not fixing a mold issue so we contacted erika here at arbor and she jumped right on it and had us moved in asap everything was so smooth we couldn't have asked for a better appartment

        Property Manager Response

        12/2/2021

        Hi Verified Resident 658262, we are very happy to have provided you with such a positive experience!
        Review Author Icon

        Mrholloway1985

        Resident 2019

        4.8

        6/6/2019

        I have thoroughly enjoyed my brief stay in the Arbor Steelcreek apartment complex. More importantly, I am thankful for the professionalism displayed by the friendly staff. If not for the purchase of my new home, I would certainly continue my residence here and will highly recommend this wonderful community. The location is close to shopping, restaurants, and schools. With the moderate size of this community, it is impressive to experience the personal attention and interaction provided by the amazing staff. Prior to this, I had never written a review for any apartment community. This isn't to say the others were bad, I just had never experienced an entire staff so friendly, professional, and accommodating. You will not be disappointed!

          Property Manager Response

          12/2/2021

          Thank you again for taking the time to let us know how we did. We hope you have a great day!
          Review Author Icon

          Current Resident 643892

          Verified Resident 2019

          5.0

          5/23/2019

          This community has been very peaceful and anytime I have a request for maintenance the staff is responsive. I would refer any one to rent at this location. The leasing staff has been very generous and always provides any and all updates.

            Property Manager Response

            12/2/2021

            We appreciate your positive review about your experience with us!
            Review Author Icon

            Current Resident 633764

            Verified Resident 2012 - 2019

            3.8

            4/30/2019

            I have had a pleasant experience here up until this year. This year they made me move out to upgrade my apartment to a deluxe...the process was not pleasant. I've been a tenant for 7 years and I have excellent rental history, they did not offer to help me move or accommodate me in any way. They made me move out for a week and pay another deposit for the same unit. My neighbor upstairs said that they did not make him pay another deposit for his unit when it was upgraded. The apartment was poorly updated, the paint job is mediocre, holes were left in my ceiling from putting in new fixtures.

              Property Manager Response

              12/2/2021

              Verified Resident 633764, thank you for sharing your experience!

              Updated Review

              Review Author Icon

              Current Resident 633636

              Verified Resident 2015 - 2019

              4.3

              4/30/2019

              it's been great i enjoy the neighbors that i've had over the several years that i have lived here and the new friends i continue to make the pool is wonderful to have when it gets hot and i can stay there all day and relax cookout swim it's a great way to spend a day home i have no complaints at all

              Property Manager Response

              12/2/2021

              We appreciate your positive review about your experience with us!
              Review Author Icon

              Current Resident 630626

              Verified Resident 2016 - 2019

              5.0

              4/23/2019

              The community is very nice and clean. I have had no issues living here. The staff in the office is nice and friendly. The community is pet friendly. The pool is great. The gym is recently been renovated.

                Property Manager Response

                12/2/2021

                We appreciate your positive review about your experience with us!
                Review Author Icon

                Current Resident 627974

                Verified Resident 2019

                5.0

                4/16/2019

                Office staff was friendly and helpful. Response was quick and move in was smooth. Any issues have been handled promptly by maintenance. My neighbors are quiet and friendly as well. It's been a good first month!

                  Property Manager Response

                  12/2/2021

                  We appreciate your positive review about your experience with us!
                  Review Author Icon

                  Current Resident 625110

                  Verified Resident 2015 - 2019

                  5.0

                  4/9/2019

                  I moved here in 2005 and my overall experience has been great! Affordable rent in a great area! So many great memories in the community! From pool parties to food trucks I love this community! Must move here!

                    Property Manager Response

                    12/2/2021

                    We appreciate your positive review about your experience with us!
                    Review Author Icon

                    Current Resident 612648

                    Verified Resident 2019

                    4.0

                    3/7/2019

                    So far so good. I don't have any complaints. I enjoy the location of the apartments. Close too many places I go to on the weekends and also I mostly love the hard wood floors, the balcony space, and the set up of the apartment in it's entirety. It's cozy just for me.

                      Property Manager Response

                      12/2/2021

                      We appreciate your positive review about your experience with us!

                      Updated Review

                      Review Author Icon

                      Shay029

                      Resident 2018 - 2019

                      4.3

                      3/6/2019

                      I just moved to this community about 4 months ago. I really like its so far, really clean, trash is mostly always full in the mornings but they take care of it before the day is out. It's quiet for the most part. I can hear a lot of noise from the people above me (all kind of noises) , so I worry the people under me can hear my son playing. Other than that I really enjoy it, the people are nice. Hopefully this summer is good as well. The office staff are nice and helpful and I love love love that they can receive packages when you're not home. Coming from jersey I truly appreciate that! I asked about moving to a larger apartment when my lease is up, so I definitely would suggest this community to others.

                        Property Manager Response

                        12/2/2021

                        We appreciate your positive review about your experience with us!
                        Review Author Icon

                        hmgrace

                        Resident 2019

                        5.0

                        2/28/2019

                        I have lived here since the beginning of January and so far it has been nothing but exceptional. Friendly office staff and prompt maintenance make this place great. If there is ever an issue, it is handled accordingly. I have lived all over the Steele Creek area as I have been here for 18 years, and this has been the best of the best. If you want quality living for a great rate, I definitely recommend Arbor Steele Creek.

                          Property Manager Response

                          12/2/2021

                          We appreciate your positive review about your experience with us!
                          Review Author Icon

                          Edgardo_M235

                          Resident 2017 - 2019

                          5.0

                          2/27/2019

                          Is at good place to live and a good staff and the maintenece guys is very Nice i like the place because is a beutiful place to walk my to chihuahuas and the school and stores is to close to me i like the place to much

                            Property Manager Response

                            12/2/2021

                            We appreciate your positive review about your experience with us!
                            Review Author Icon

                            Current Resident 599009

                            Verified Resident 2018 - 2019

                            4.8

                            1/31/2019

                            The grounds are clean at all times. Office staff are EXTREMELY polite and processional. I put in a ticket for a repair, and it was completed the next day. Great job. I would recommend Arbor Steele Creek to everyone.

                              Property Manager Response

                              12/2/2021

                              We appreciate your positive review about your experience with us!
                              Review Author Icon

                              Current Resident 763750

                              Resident 2019

                              4.3

                              1/31/2019

                              I must firstly commend the ladies in the office. They are very efficient, professional and is very customer oriented. From the beginning to the end the process was seamless. And the welcome gifts was an added bonus. Great Job.

                                Property Manager Response

                                12/2/2021

                                We appreciate your positive review about your experience with us!
                                Review Author Icon

                                Talon_S

                                Resident 2017 - 2019

                                5.0

                                1/31/2019

                                would recommend this neighborhood to anyone. It is safe, clean, and well maintained. The staff are friendly and are prompt in their response to maintenance issues. The fitness center is top notch and the pool is great along with the gas grills. The updated playground and dog park are great for families. The location is great as well. Rivergate Shopping Center is within a mile, as well as access to major roads and highways. I have lived here for over a year and I am proud to call this place home.

                                  Property Manager Response

                                  12/2/2021

                                  We appreciate your positive review about your experience with us!
                                  Review Author Icon

                                  Current Resident 783652

                                  Resident 2019

                                  5.0

                                  1/30/2019

                                  Very safe, clean and quiet community.Years ago I chose this place because of the friendly staff and the great price offered to settle in the Steele Creek area and that hasnt changed. However, the staff here are ever advancing in certain areas to always keep ahead of the needs of the residents and community. Ive lived here for several years moving from a 2 bd room to a 1 bd room. I dont plan on leaving unless I move to another state or become a homeowner.

                                    Property Manager Response

                                    12/2/2021

                                    We appreciate your positive review about your experience with us!

                                    Updated Review

                                    Review Author Icon

                                    Williamsj1992

                                    Resident 2016 - 2019

                                    5.0

                                    1/29/2019

                                    I been here since 2016 i love my apartment. I don't plan on leaving til i find a house. The staff is very professional and friendly. We have a lot of fun events and giveaways. It's very safe and peaceful here. I would highly recommend my apartment home.

                                      Property Manager Response

                                      12/2/2021

                                      We appreciate your positive review about your experience with us!

                                      Updated Review

                                      Review Author Icon

                                      Angel_V

                                      Resident 2016 - 2019

                                      5.0

                                      1/27/2019

                                      Arbor Steele Creek Apartments is probably one of the best apartments I've lived in. I chose them 1st because of the kindness of their staff, and secondly because they take pride in their community. I feel safe and always at home here. I'd recommend them to anyone. -Angel

                                        Property Manager Response

                                        12/2/2021

                                        We appreciate your positive review about your experience with us!
                                        Review Author Icon

                                        Current Resident 835081

                                        Resident 2019

                                        4.7

                                        1/25/2019

                                        Office staff is always very helpful and quick to respond with any questions. Any maintenance request is always answered quickly and work is done professionally. Grounds are kept clean and I have never had any problems with noise or neighbors

                                          Property Manager Response

                                          12/2/2021

                                          We appreciate your positive review about your experience with us!

                                          Updated Review

                                          Review Author Icon

                                          heidi_brick

                                          Resident 2018 - 2019

                                          4.7

                                          1/8/2019

                                          I have lived here for about 6 months now, I love ASC. Wish i wasn't moving out but unfortunately it has become too expensive for me to stay. But after shopping other apartments in the area the past few weeks, its clear that you get the quality you pay for. My dog loves laying out on the deck in the sun, too bad i never got to experience the pool since it was closed (seasonally) during my stay here. The office staff are very helpful, and maintenance is on top of the ball. I had an issue once during off hours with my a/c (which was my fault for freezing it accidentally) and they sent out an on call guy to come fix it and it was resolved within 2 hours since it was summer time and 82 degrees outside. Really gonna miss it here.

                                            Property Manager Response

                                            12/2/2021

                                            We appreciate your positive review about your experience with us!
                                            Review Author Icon

                                            Current Resident 582325

                                            Verified Resident 2014 - 2019

                                            5.0

                                            1/15/2019

                                            Extremely safe and quiet. Love the amenities and the service of the staff members. Good and convenient fees. The best of this community is that is located in the middle of the town. You have to close to your home everything that you need.

                                              Property Manager Response

                                              12/2/2021

                                              We appreciate your positive review about your experience with us!
                                              Review Author Icon

                                              Current Resident 580127

                                              Verified Resident 2018

                                              4.3

                                              12/6/2018

                                              Good experience, took no time for me to move in, nice professional staff, went over lease information, answered all questions and made me feel at home, nice and friendly staff, shopping is five minutes away

                                                Floor Plans & Pricing

                                                1 Bedroom

                                                Willow

                                                5 Available Units

                                                1 Bed, 1 Bath | 600 sq. ft.

                                                Contact property for pricing

                                                See Floor Plan Details

                                                2 Bedrooms

                                                Cypress

                                                5 Available Units

                                                2 Beds, 2 Baths | 900 sq. ft.

                                                Contact property for pricing

                                                See Floor Plan Details

                                                Disclaimer: Special, prices and availabilities subject to change.

                                                epIQ Ratings

                                                What is epIQ?

                                                The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                epIQ Report Card

                                                In partnership with SatisFacts™

                                                Community epIQ Grade

                                                B+
                                                B+

                                                Renter Ratings

                                                A-

                                                Review Ratings (from 17 reviews)

                                                Noise

                                                4.1

                                                Grounds

                                                3.8

                                                Safety

                                                3.8

                                                Office Staff

                                                3.8

                                                Maintenance

                                                4.2

                                                Neighborhood

                                                4.4

                                                Survey Scores N/A

                                                Review Count

                                                B+

                                                Number of reviews in the past 365 days

                                                17

                                                Manager’s Review Engagement

                                                B+

                                                Percentage of reviews responded to

                                                76.47%

                                                Manager’s Review Reply Time

                                                C

                                                Average time to respond to reviews

                                                39.12 days

                                                Features & Amenities

                                                Laundry
                                                • In-Unit Washer
                                                • Washer/Dryer Connections
                                                Parking
                                                • Garage
                                                Pets
                                                • Cats Allowed
                                                  Pet Limit: 2. Comments: Cat
                                                  Less Info
                                                  More Info
                                                • Dogs Allowed
                                                  Restrictions: Breed Restrictions are as follows: Tosa Inu/Ken, American Bandogge, Cane Corso, Rottweiler, Doberman, Pit Bull, Bull Terrier, Staffordshire Terrier, Dogo Argentino, Boer Boel, Gull Dong, Basenji, Mastiff, Perro de Presa Canario, Fila Brasiliero, Wolf Hybrid, Caucasian Oucharka, Alaskan Malamutes, Kangal, German Shepard, Shepard, Chow, Spitz, Akita, Reptiles, Rabbits and Pot Bellied Pigs. Mixed breeds containing these bloodlines are also prohibited.. Pet Limit: 2. Comments: Dog
                                                  Less Info
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                                                Other
                                                • 24-Hour Emergency Maintenance
                                                • Access To Exclusive Offers And Perks Via Alfredos
                                                • Air Conditioning
                                                • BBQ and Picnic Area
                                                • Balcony
                                                • Business Center
                                                • Business Center and Cyber Cafe
                                                • Cat Friendly
                                                • Ceiling Fans
                                                • Chef Inspired Kitchen
                                                • Clubhouse
                                                • Convenient to Ayrsley Shops
                                                • Convenient to Charlotte Premium Outlets
                                                • Convenient to I-77, I-85 and Uptown Charlotte
                                                • DishWasher
                                                • Dog Park
                                                • Double Sided Sinks And Spraying Faucet
                                                • Fitness Center
                                                • Full Size Pool
                                                • Granite Countertops
                                                • Heat
                                                • Lanai and Grilling Area
                                                • Large Dog Friendly
                                                • Minutes From Charlotte Douglas Airport
                                                • Newly Renovated Two Bedroom Apartment Homes
                                                • Patios With Storage
                                                • Pet Park
                                                • Plank Flooring
                                                • Playground
                                                • Quartz Countertops
                                                • Refrigerator
                                                • Resident Social Events
                                                • Resort Style Swimming Pool
                                                • TV Lounge
                                                • Vaulted Ceilings
                                                • Walk In Closets
                                                • Weekly Virtual Resident Events
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                                                Leasing

                                                At Arbor Steele Creek, we offer an upgraded outlook on apartment living. Our spacious one- and two- bedroom apartment homes are designed with you in mind featuring modern gourmet kitchens with quartz countertops and stainless-steel appliances, luxury plank flooring, spacious patios and conveniences such as an in-home washer and dryer. Through our resident app, Hello Alfred, we're able to offer our residents a one-touch living experience - think bespoke community and wellness programming, easy online payments, and a suite of 20+ marketplace services, including home cleaning, pet care, and more. Upgrade your lifestyle today!
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                                                Office Hours

                                                • Sunday: Closed
                                                • Monday - Friday: 09:00 AM - 06:00 PM
                                                • Saturday: 10:00 AM - 05:00 PM
                                                This community is managed by

                                                Greystar

                                                A-
                                                A-
                                                Communities
                                                3816

                                                Questions & Answers (0)

                                                Frequently Asked

                                                How is Arbor Steele Creek Rated?
                                                Based on 243 number of votes by renters, Arbor Steele Creek is currently rated 3.8 out of 5 stars.
                                                How satisfied are residents with the upkeep and overall appearance of the grounds at Arbor Steele Creek?
                                                Arbor Steele Creek is rated 3.8 out of 5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                How effective was the maintenance team when resolving your problem?
                                                Arbor Steele Creek is rated 4.2 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                What are noise levels like at Arbor Steele Creek?
                                                Arbor Steele Creek is rated 4.1 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                How safe is Arbor Steele Creek?
                                                Arbor Steele Creek is rated 3.8 out of 5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                How satisfied are residents with the neighborhood?
                                                Arbor Steele Creek is rated 4.4 out of 5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                How satisfied are residents with the staff at Arbor Steele Creek?
                                                Arbor Steele Creek is rated 3.8 out of 5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                How often does management engage with reviews?
                                                Managers have responded to 76.47% of their community reviews in the past year.
                                                How quickly does management engage with reviews?
                                                Managers have replied within 39.12 days to their community reviews in the past year.
                                                Who manages Arbor Steele Creek?
                                                Greystar
                                                What is the pet policy at Arbor Steele Creek?
                                                Cats Allowed
                                                Pet Limit: 2
                                                Comments: Cat
                                                Dogs Allowed
                                                Restrictions: Breed Restrictions are as follows: Tosa Inu/Ken, American Bandogge, Cane Corso, Rottweiler, Doberman, Pit Bull, Bull Terrier, Staffordshire Terrier, Dogo Argentino, Boer Boel, Gull Dong, Basenji, Mastiff, Perro de Presa Canario, Fila Brasiliero, Wolf Hybrid, Caucasian Oucharka, Alaskan Malamutes, Kangal, German Shepard, Shepard, Chow, Spitz, Akita, Reptiles, Rabbits and Pot Bellied Pigs. Mixed breeds containing these bloodlines are also prohibited.
                                                Pet Limit: 2
                                                Comments: Dog
                                                What types of floor plans are available?
                                                1 Bed, 1 Bath
                                                2 Beds, 2 Baths
                                                What is the move-in special?
                                                8 Weeks Free If You Apply Within 48hrs After Your Tour! Contact the Leasing Office for More Information, Restrictions Apply.

                                                Contact Property

                                                April 2026

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                                                Beds

                                                0

                                                Baths

                                                0

                                                Under New Management

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                                                Arbor Steele Creek is a 600 - 900 sq. ft. apartment in Charlotte in zip code 28273. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Matthews, Pineville, Belmont, Mount Holly, Harrisburg, Huntersville, Cramerton, Indian Trail, Lake Wylie, Fort Mill, IndianLand, Indian Land, and Tega Cay.

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