B+
B+
Award Winner
12235 Stone Arbor Way, Charlotte, NC 28273

3.8

(243 Reviews)

Move-In Specials

8 Weeks Free If You Apply Within 48hrs After Your Tour! Contact the Leasing Office for More Information, Restrictions Apply.

Reviews

3.8 rating

243 total reviews

(

181 Verified

)

Verified
Reviews with the Verified Badge are from residents or prospects surveyed directly from SatisFacts™ at the community, ensuring reviews are from real residents or prospects!

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Current Resident 569506

Verified Resident 2016 - 2018

4.8

11/10/2018

Great staff all around. Very personable. Have lived here for six years and never had any problems. Staff knows your name and is very nice. Always there to help in any way they can. Would recommend to other to live there

    Review Author Icon

    Current Resident 568813

    Verified Resident 2018

    5.0

    11/8/2018

    I had a Great experience. It was very helpful. The only thing I would say change is to make sure that there rates are up to date. Other than that I would use apartment finder again and refer my family and friends to use it

      Review Author Icon

      Current Resident 557663

      Verified Resident 2018

      4.7

      12/11/2018

      Some early issues with management have been resolved, and problems have been quickly addressed by the new management. Maintenance was quick to fix problems on punch list. Did a great job of listening and being attentive to needs of my senior mother who is the occupant.

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        Current Resident 554070

        Verified Resident 2018

        5.0

        10/11/2018

        This community is beautiful, the staff is amazing as well. The location is perfect since I am close to work and nearby stores and Carowind. I am completely satisfied with my apartment, even though the kitchen in my unit is a little outdated. That's just a minor thing though.

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          Current Resident 530490

          Verified Resident 2014 - 2018

          5.0

          8/21/2018

          I love the staff and my neighbors.i haven't had any problems living here..my only problem is the .residents with than that everything is just waiting on the gym to open that i properly won't use.

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            Current Resident 527196

            Verified Resident 2017 - 2018

            5.0

            8/14/2018

            This is my first time renting and the staff at the apartment community has made our stay here easy, taught me alot, and last but not least enjoyable. The amenities are growing, there's alot of pet owners, (dog friends) the community v is always well kept and beautiful. The staff changes alot but everyone that works here is usually so nice and helpful. Apartments are 1 and 2 bdrm, a little small but they've just built storage spaces and garages that will be available for rent.

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              Current Resident 525087

              Verified Resident 2018

              3.2

              8/9/2018

              Ok experience could have been better. Counter top was not glued down upon my moving date. Wall has grease/oil stains from previous renter and try to say they painted over it. Air vents completely disgusting.

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                Current Resident 522678

                Verified Resident 2018

                4.7

                8/4/2018

                Exelent and Renovated Aparment, nice Community, we have School, Shopping Centers, Park and recreational activities centers, easy access to comen apts no traffic. I'm recommended to all my friends to come to the Arbor Trace Aparment.

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                  Current Resident 521100

                  Verified Resident 2016 - 2018

                  5.0

                  8/1/2018

                  Very nice community to live the staff are very nice. The community is very quite and clean which i love even tho it's summer time i hardly see kids being out and about. The community is close to very nice shopping centers

                    Property Manager Response

                    8/2/2018

                    We are so very happy that you love it here! We strive for excellence and its nice to see the residents notice. Thank you for taking the time to leave a review!
                    Review Author Icon

                    Current Resident 267498

                    Resident 2018

                    4.3

                    8/1/2018

                    We moved in on June 1, 2018, and were told that the fitness center will be completed at the end of June. I called a couple of weeks ago and was told that it would be completed at the end of July. Today is August 1, 2018 and now I am told that they have no idea when will the fitness center will be completed. I asked them about the laundry facility and that too is under renovation so even if you wanted to do laundry at the apt complex you cannot because there is NO LAUNDRY facility, that too is under construction. I am in the process of building my new home and my house will be completed from the ground up before your renovations of the fitness and laundry facility will be completed. You do not mind charging me extra each month for the fitness center and the laundry and not once were we offered a discount since we cannot use the facilities. Shame on you for not caring about your tenants. Would not recommend this apt complex to my friends of family.

                      Property Manager Response

                      8/2/2018

                      We are aware that the construction of the fitness center has taken some time. Our owners are working diligently with the contractors to get them to complete it as quickly as possible. Its scheduled to be completed mid-September. As for the laundry facility, that was removed last May for the clubhouse to be expanded into when our clubhouse gets remodeled in the fall. The rental amount that you pay monthly does not include fees for the fitness center. I feel your frustration as it would be nice to use the facility. We truly care about our residents and want to have the best community/environment for them. If you would like to discuss further, please feel free to give the office a call!
                      Review Author Icon

                      Current Resident 519588

                      Verified Resident 2018

                      4.7

                      10/11/2018

                      The staff has been extremely helpful and pleasant. There hasn't been anything they weren't willing to help me out with. The local area has so many things to offer. I would gladly recommend moving to Arbor Steele Creek Apartments.

                        Property Manager Response

                        8/2/2018

                        We are extremely happy that you had a smooth process and love it here! That's what it's all about. Moving is not easy and we try to make it as easy as possible. Thank you for taking the time to leave us a review!
                        Review Author Icon

                        Jessica_W343

                        Resident 2018

                        4.7

                        7/10/2018

                        I would definitely recommend Arbor Steele Creek. The complex is clean, quiet and comfortable and any maintenance issues are handled in a timely manner. It's by far the best deal in the area. I've been here for several years and will likely be here until I decide to purchase a home.

                          Property Manager Response

                          7/10/2018

                          We are so glad that you love it so much here, Jessica! We value our residents here. Here to many more years at Arbor Steele Creek!
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                          Current Resident 508289

                          Verified Resident 2018

                          3.2

                          7/3/2018

                          You can't have people come over you house without them assuming that they live in your apartment my nephew car broke down in the apt complex maintenance was onsite while his car was getting towed the next day I received a notice stating that if he lives there I need to put him on the lease I advised them he does not stay there Then 4 month later on June the 7th I received a notice stating that a --------- was living in my home and that I need to put him on the lease I explained to them that I did not know a --------- then They came back and said that the notice was issued to the wrong apartment and to disregard it About 2 days later I received a call from -------- stating that ------- the manager at the apartment complex wanted to meet with me When I got there I was told that they had received a complaint about weed smoking and young adults hanging in my apartment i was offended it's just me there and I don't smoke nor drink when I advised her it was not coming from my apartment she then tried to pin a car break on me that happened prior to me moving in until I interject and told her that when I was moving into the apartment the neighbor told me it's not safe due to car break in and young guys hanging in the parking lot all night she also said that someone's car windows were busted out prior to that's when -------- from the rent office came back and said oh that was not your apartment it was someone else's apartment then she tried to justify the car break in by saying there was a expensive pocket in the front seat and that was why the car was broke into about a week later my apartment door was kicked in while I was not home my tv was stolen and they also took some money. Because it was Saturday and early in the morning I was only able to get in touch with the curtesy officer as I told him what happened he was not concerned about my safety at all he asked if I was home I told him I had to go out of town for my job and won't be back until next week on Wednesday and that my niece will be there upon his arrival he told me since she not on the lease once he fixes the door anyone not on the lease had to leave at this point I'm thinking I pay rent and I can't have company or anyone at my place while I'm not there this is crazy I went up to the office and told ------- that I don't feel safe and would like to be moved to another apartment and that if she was unable to I would like to end my lease her response was that she issued a 7 day notice for me to vacate the premises at this point I was just like wow my apartment was broken into and your issuing me a 7 day notice unbelievable management or maintenance dose not care about your safety they are more concerned about who is coming in and out of your apartment which should not matter as long as they don't live there

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                            Current Resident 508284

                            Verified Resident 2014 - 2018

                            3.0

                            7/3/2018

                            Overall, the experience is good. The office staff is helpful and nice. I enjoy getting the newsletters consistently ever month. I appreciate them notifying my promptly when I get a package. I enjoy the activities that they plan for the community.

                              Property Manager Response

                              7/5/2018

                              So glad to here that you enjoy here at Arbor Steele Creek. We strive to do our best here! Thank you for taking the time for leaving us a review!
                              Review Author Icon

                              Current Resident 505884

                              Verified Resident 2017 - 2018

                              4.0

                              6/27/2018

                              The apartment staff is very helpful, they are adding storage units and upgrading the exercise room, the location of the apartments are great with Carowinds, Lake Wylie and several shopping units nearby.

                                Property Manager Response

                                8/2/2018

                                We strive to do our best and add some AWESOME exciting new things to our community for our residents to be excited about. Our location is AMAZING! Thank you for taking the time to leave us a review!
                                Review Author Icon

                                Current Resident 500204

                                Verified Resident 2016 - 2018

                                3.8

                                6/14/2018

                                It's typical apartment living. The walls and ceilings are thin, so you can hear noise from other apartments and outside. I like that it's modern, but i don't like that it's so small. There isn't constant noise from the neighbors which is great. The entire community is very clean.

                                  Property Manager Response

                                  8/2/2018

                                  Yes, it's typical apartment living but we do keep our community in tip top shape. Our location is AMAZING and you can't beat that. If you ever have any issues with you neighbors please feel free to give us a call! Thank you for leaving us a review!
                                  Review Author Icon

                                  Current Resident 492187

                                  Verified Resident 2018

                                  4.7

                                  5/26/2018

                                  I love it so far staff is friendly and helpful they are always looking out for the well-being of the tenants and trying to better the facilities for our convenience they are great good hearted people thank you for your service

                                    Property Manager Response

                                    6/12/2018

                                    We are so happy that you love it here! Thank you for taking the time to leave us a review!
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                                    Current Resident 489022

                                    Verified Resident 2011 - 2018

                                    4.7

                                    5/17/2018

                                    Nice place to live. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

                                      Property Manager Response

                                      5/17/2018

                                      We are so happy to hear that you like living here! Thank you for taking your time to leave us a review. We appreciate you!
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                                      Current Resident 483256

                                      Verified Resident 2016 - 2018

                                      5.0

                                      5/3/2018

                                      September will make 2 years living here at ASC. What I love most about living here is that it's quiet, clean and they have a great maintenance and leasing team. It's conveniently located near stores and restaurants and major roads.

                                        Property Manager Response

                                        5/17/2018

                                        We are so happy that you like living here! We strive very hard for excellence and are glad that you notice. Thank you for taking the time to leave us a review. We appreciate you!
                                        Review Author Icon

                                        Current Resident 454514

                                        Verified Resident 2015 - 2018

                                        4.7

                                        2/17/2018

                                        Fairly quiet community is conveniently located to shopping and amenities. Well-maintained property with professional staff that responds quickly to questions and concerns. The apartment is comfortable, too.

                                          Property Manager Response

                                          4/2/2018

                                          Thank you so much! We love our residents!
                                          Review Author Icon

                                          Current Resident 436587

                                          Verified Resident 2017 - 2019

                                          5.0

                                          3/14/2019

                                          This place is quiet, safe, beautiful, all areas has a good maintenance, the staff always has good disposition to assist and help to live in this place in harmony and good environment, the access to public transport is easy and fast.

                                            Property Manager Response

                                            12/2/2021

                                            We appreciate your positive review about your experience with us!
                                            Review Author Icon

                                            Mylissa_L

                                            Resident 2017

                                            1.0

                                            12/4/2017

                                            I thought I liked it but after living there two years I wish I never moved in. The people throw chicken bones out all over the place I was taking them out of my dogs mouth all the time. The kids ran around wild all over the complex unattended. A large percentage of the people do not pick up after there dogs or them self. If someone drops something in the parking lot they just leave it. The office charged me a full months rent last month when I only had 5 days that was suppose to be taken out. They blamed me for not cancelling my auto pay? Then they told me I would get a check in the mail for a refund!? Don't move in here.

                                              Property Manager Response

                                              2/20/2018

                                              Thank you for review, Mylissa.
                                              Review Author Icon

                                              Current Resident 425718

                                              Verified Resident 2016 - 2017

                                              4.2

                                              11/30/2017

                                              I've had a good experience with the community and staff. I do have some noise from upstairs neighbors but its worth it to live so close to shopping and my office. Would tell a friend to live here if they were looking

                                                Review Author Icon

                                                Current Resident 424880

                                                Verified Resident 2015 - 2017

                                                3.0

                                                11/28/2017

                                                Ggfgg he cfvvbfcxchbhgfdccvbbvvgffdddffjhghhgghhgdt thought yjiughkjju is it a new job so far and I'm sure I could find something that I would have loved you more about myself I'm going out for lunch at home so you don't want it for a couple days so I'm

                                                  Review Author Icon

                                                  Current Resident 424134

                                                  Verified Resident 2017

                                                  3.8

                                                  11/26/2017

                                                  Arbor Steele Creek will meet all your living needs within the community. Then, to have your shopping, entertainment, restaurants & grocery stores close by is definitely a plus. You can't get a better location for your money.

                                                  Floor Plans & Pricing

                                                  1 Bedroom

                                                  Willow

                                                  5 Available Units

                                                  1 Bed, 1 Bath | 600 sq. ft.

                                                  Contact property for pricing

                                                  See Floor Plan Details

                                                  2 Bedrooms

                                                  Cypress

                                                  5 Available Units

                                                  2 Beds, 2 Baths | 900 sq. ft.

                                                  Contact property for pricing

                                                  See Floor Plan Details

                                                  Disclaimer: Special, prices and availabilities subject to change.

                                                  epIQ Ratings

                                                  What is epIQ?

                                                  The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.

                                                  epIQ Report Card

                                                  In partnership with SatisFacts™

                                                  Community epIQ Grade

                                                  B+
                                                  B+

                                                  Renter Ratings

                                                  A-

                                                  Review Ratings (from 17 reviews)

                                                  Noise

                                                  4.1

                                                  Grounds

                                                  3.8

                                                  Safety

                                                  3.8

                                                  Office Staff

                                                  3.8

                                                  Maintenance

                                                  4.2

                                                  Neighborhood

                                                  4.4

                                                  Survey Scores N/A

                                                  Review Count

                                                  B+

                                                  Number of reviews in the past 365 days

                                                  17

                                                  Manager’s Review Engagement

                                                  B+

                                                  Percentage of reviews responded to

                                                  76.47%

                                                  Manager’s Review Reply Time

                                                  C

                                                  Average time to respond to reviews

                                                  39.12 days

                                                  Features & Amenities

                                                  Laundry
                                                  • In-Unit Washer
                                                  • Washer/Dryer Connections
                                                  Parking
                                                  • Garage
                                                  Pets
                                                  • Cats Allowed
                                                    Pet Limit: 2. Comments: Cat
                                                    Less Info
                                                    More Info
                                                  • Dogs Allowed
                                                    Restrictions: Breed Restrictions are as follows: Tosa Inu/Ken, American Bandogge, Cane Corso, Rottweiler, Doberman, Pit Bull, Bull Terrier, Staffordshire Terrier, Dogo Argentino, Boer Boel, Gull Dong, Basenji, Mastiff, Perro de Presa Canario, Fila Brasiliero, Wolf Hybrid, Caucasian Oucharka, Alaskan Malamutes, Kangal, German Shepard, Shepard, Chow, Spitz, Akita, Reptiles, Rabbits and Pot Bellied Pigs. Mixed breeds containing these bloodlines are also prohibited.. Pet Limit: 2. Comments: Dog
                                                    Less Info
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                                                  Other
                                                  • 24-Hour Emergency Maintenance
                                                  • Access To Exclusive Offers And Perks Via Alfredos
                                                  • Air Conditioning
                                                  • BBQ and Picnic Area
                                                  • Balcony
                                                  • Business Center
                                                  • Business Center and Cyber Cafe
                                                  • Cat Friendly
                                                  • Ceiling Fans
                                                  • Chef Inspired Kitchen
                                                  • Clubhouse
                                                  • Convenient to Ayrsley Shops
                                                  • Convenient to Charlotte Premium Outlets
                                                  • Convenient to I-77, I-85 and Uptown Charlotte
                                                  • DishWasher
                                                  • Dog Park
                                                  • Double Sided Sinks And Spraying Faucet
                                                  • Fitness Center
                                                  • Full Size Pool
                                                  • Granite Countertops
                                                  • Heat
                                                  • Lanai and Grilling Area
                                                  • Large Dog Friendly
                                                  • Minutes From Charlotte Douglas Airport
                                                  • Newly Renovated Two Bedroom Apartment Homes
                                                  • Patios With Storage
                                                  • Pet Park
                                                  • Plank Flooring
                                                  • Playground
                                                  • Quartz Countertops
                                                  • Refrigerator
                                                  • Resident Social Events
                                                  • Resort Style Swimming Pool
                                                  • TV Lounge
                                                  • Vaulted Ceilings
                                                  • Walk In Closets
                                                  • Weekly Virtual Resident Events
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                                                  Leasing

                                                  At Arbor Steele Creek, we offer an upgraded outlook on apartment living. Our spacious one- and two- bedroom apartment homes are designed with you in mind featuring modern gourmet kitchens with quartz countertops and stainless-steel appliances, luxury plank flooring, spacious patios and conveniences such as an in-home washer and dryer. Through our resident app, Hello Alfred, we're able to offer our residents a one-touch living experience - think bespoke community and wellness programming, easy online payments, and a suite of 20+ marketplace services, including home cleaning, pet care, and more. Upgrade your lifestyle today!
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                                                  Office Hours

                                                  • Sunday: Closed
                                                  • Monday - Friday: 09:00 AM - 06:00 PM
                                                  • Saturday: 10:00 AM - 05:00 PM
                                                  This community is managed by

                                                  Greystar

                                                  A-
                                                  A-
                                                  Communities
                                                  3816

                                                  Questions & Answers (0)

                                                  Frequently Asked

                                                  How is Arbor Steele Creek Rated?
                                                  Based on 243 number of votes by renters, Arbor Steele Creek is currently rated 3.8 out of 5 stars.
                                                  How satisfied are residents with the upkeep and overall appearance of the grounds at Arbor Steele Creek?
                                                  Arbor Steele Creek is rated 3.8 out of 5 stars in our renters grounds survey, which is considered average. The grounds are okay, but could use some improvement.
                                                  How effective was the maintenance team when resolving your problem?
                                                  Arbor Steele Creek is rated 4.2 out of 5 stars in our renters maintenance survey, which is considered good. The maintenance team is generally quick and efficient in fixing problems.
                                                  What are noise levels like at Arbor Steele Creek?
                                                  Arbor Steele Creek is rated 4.1 out of 5 stars in our renters noise survey, which is considered good. The noise level is generally tolerable, with occasional disruptions.
                                                  How safe is Arbor Steele Creek?
                                                  Arbor Steele Creek is rated 3.8 out of 5 stars in our renters safety survey, which is considered average. The complex has some safety concerns that need to be addressed.
                                                  How satisfied are residents with the neighborhood?
                                                  Arbor Steele Creek is rated 4.4 out of 5 stars in our renters neighborhood survey, which is considered good. The complex is located in a generally safe and desirable neighborhood with good access to local attractions and services.
                                                  How satisfied are residents with the staff at Arbor Steele Creek?
                                                  Arbor Steele Creek is rated 3.8 out of 5 stars in our renters staff survey, which is considered average. The staff is sometimes unresponsive or not fully helpful in addressing resident needs.
                                                  How often does management engage with reviews?
                                                  Managers have responded to 76.47% of their community reviews in the past year.
                                                  How quickly does management engage with reviews?
                                                  Managers have replied within 39.12 days to their community reviews in the past year.
                                                  Who manages Arbor Steele Creek?
                                                  Greystar
                                                  What is the pet policy at Arbor Steele Creek?
                                                  Cats Allowed
                                                  Pet Limit: 2
                                                  Comments: Cat
                                                  Dogs Allowed
                                                  Restrictions: Breed Restrictions are as follows: Tosa Inu/Ken, American Bandogge, Cane Corso, Rottweiler, Doberman, Pit Bull, Bull Terrier, Staffordshire Terrier, Dogo Argentino, Boer Boel, Gull Dong, Basenji, Mastiff, Perro de Presa Canario, Fila Brasiliero, Wolf Hybrid, Caucasian Oucharka, Alaskan Malamutes, Kangal, German Shepard, Shepard, Chow, Spitz, Akita, Reptiles, Rabbits and Pot Bellied Pigs. Mixed breeds containing these bloodlines are also prohibited.
                                                  Pet Limit: 2
                                                  Comments: Dog
                                                  What types of floor plans are available?
                                                  1 Bed, 1 Bath
                                                  2 Beds, 2 Baths
                                                  What is the move-in special?
                                                  8 Weeks Free If You Apply Within 48hrs After Your Tour! Contact the Leasing Office for More Information, Restrictions Apply.

                                                  Contact Property

                                                  April 2026

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                                                  Under New Management

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                                                  Arbor Steele Creek is a 600 - 900 sq. ft. apartment in Charlotte in zip code 28273. This community has a 1 - 2 Beds, 1 - 2 Baths Nearby cities include Matthews, Pineville, Belmont, Mount Holly, Harrisburg, Huntersville, Cramerton, Indian Trail, Lake Wylie, Fort Mill, IndianLand, Indian Land, and Tega Cay.

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