4.1
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4.1 rating
257 total reviews
(
197 Verified
)
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Summarized by generative AI from text of customer reviews
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Updated Review
Current Resident 960383
Verified Resident • 2018 - 2022
4.0
1/31/2022
The community is under new management and they're trying to get things together. They haven't gotten there yet but they're trying. The community is quiet. Safe and secure. Parking spaces need to be spaced out a lot more.
2/1/2022
Current Resident 994295
Verified Resident • 2020 - 2022
4.7
1/31/2022
It's good! Its a nice place to live and work. People are very friendly. Management is friendly and provides good service. All my interactions with staff have been good. The new management company seems much better than the first one.
1/31/2022
Current Resident 993180
Verified Resident • 2020 - 2022
3.5
1/27/2022
This many characters is ridiculous. I shouldn't have to type an essay to leave a review. ?????????????????????????..especially if it's required. ?????????..,,,,, ?????. ????????????????.,,,,,,,,,,,,,
1/28/2022
Current Resident 821600
Verified Resident • 2022
4.7
1/19/2022
The staff are friendly. They were able to get us a place the next day everything was smooth and quickly the maintenance guys are fast to fix a problem. Friendly neighbors Also the apartments have really good storage area
1/19/2022
Mrsjackson24
Prospect • Visited 2022
5.0
1/13/2022
I’m moving in to village on the lakes tomorrow. I was able to get an apartment that comes with a washer and dryer and also they have a gym that they said is open 24/7. I signed my lease with Leslie in the front office of the complex.
1/13/2022
Updated Review
Current Resident 923929
Verified Resident • 2020 - 2022
2.7
1/3/2022
Overpriced for the quality of advertised amenities. The gym was closed for over a year for "renovation". Now it's open, dirty and smelly. Car wash station is dirty & smelly. Pool is okay & there's always trash in the community, & dog poop everywhere. the additional fees & increases in rent are too high to have such a dirty living area & lack of access to clean amenities. The only plus is the door trash pickup.
1/4/2022
Current Resident 985904
Verified Resident • 2021 - 2022
5.0
1/3/2022
Beautiful, quiet, safe, perfect for a single family or multiple family to live in. Staff Hill are really reasonable with the situation and everything Community is really big on a dream as a description.
1/4/2022
Current Resident 985868
Verified Resident • 2021 - 2022
4.8
1/3/2022
This community is overall quiet area and well maintained. The location and access to the highway makes it a good location for several surrounding counties. The maintenance staff is quick to respond to requests.
1/4/2022
laurenh92
Resident • 2021
4.8
12/23/2021
I was asked to leave a review after I moved in. I did not see the apartment before moving in so I was relying on photos and a floor plan with dimensions. My apartment was larger than I expected. It’s a good value and the process to obtain the lease was smooth. I worked with Leslie and she asked me to leave a review.
12/24/2021
Prospective Resident 750335
Prospect • Visited 2021
4.0
12/20/2021
Walked in and was immediately greeted at the front desk. I inquired about apartments available and pricing. Leasing Team was knowledgeable and quickly answered my questions. I will return for a tour next year when I’m ready to move.
12/20/2021
Current Resident 982509
Verified Resident • 2020 - 2021
1.0
12/18/2021
This apartment complex will go out of their way to Nicole and dime you and charge you at every turn. Their "24/7 premier maintenance service" is some of the most rude, lazy, and unhelpful people you will encounter. I would recommend avoiding this apartment complex at all costs and to not waste your time.
12/19/2021
Current Resident 936490
Resident • 2021
5.0
12/6/2021
Absolutely perfect! Beautifully clean apartments, the first thing I noticed was that this was a safe and secure place due to the fact that you had to be buzzed in through the gates to get inside. Then I notice how spacious and clean the environment was, the grass was healthy and luscious looking, the amenities of the complex immediately got my attention, this includes the gym, the pool and the flocks of ducks flying around that stunning rustic massive lake in the middle of it all. Adrienne had the most sun shinny welcoming presence I had gotten in a long time. Well I dont know what radio station they had on but I was fire! I was jamming the entire time was in the office anyways This was the first time I was leasing an apartment so I was a tiny bit clueless about what I was doing but she was so helpful and pleasant to me at one point I thought she was annoyed with me but I thought wrong, she was so patient and she even went as far as to educate me Thoroughly on everything I need to know about each apartment, all the required paper works etc. I needed to make the process go through smoothly, so I respected her transparency! I had made a mistake online, reserving the wrong apartment with the wrong date and her manager Leslie when above and beyond to ensure the problem was fixed promptly. Adrienne not once did she had to be pushy or aggressive, she was a wonderful listener, and she did an extremely wonderful job today. HIGHLY RECOMMENDED!!!!
12/7/2021
Carolinagirlie19
Resident • 2020 - 2021
4.8
11/24/2021
Super quiet and in the perfect location for us. Very friendly staff. Leslie helped us and she was extremely pleasant and sweet! Very knowledgeable about the property and was able to assist us with everything we needed. Definitely recommend
11/24/2021
Current Resident 103146
Resident • 2020 - 2021
4.7
11/24/2021
Leslie has been great and she works well with residents. Overall we have had no issues and maintenance get handled in a timely manner. I would recommend to family and friends and I look forward to enjoy my stay.
11/24/2021
Beckyswanson
Prospect • Visited 2021
5.0
11/24/2021
Leslie Mcfayden was very knowledgeable and very helpful. She was very happy to answer all my questions. It’s looks like a very good place to live. And very conveniently located for my work and church.
11/24/2021
Mary_R299
Prospect • Visited 2021
5.0
11/24/2021
Leslie was great! She was very friendly and efficient. She answered all of my questions and was very knowledgeable about the properties and the area. She was super helpful and took her time with us. Much appreciated!
11/24/2021
Former Resident 141989
Resident • 2019 - 2021
5.0
11/22/2021
I lived here for two years. Mostly quiet, lots of military, price is high but seems on par with the area. Service guys are nice, lake is pretty, worked with Leslie in the office. They usually fix what I need pretty quick.
11/22/2021
Current Resident 967284
Verified Resident • 2020 - 2021
2.7
11/3/2021
Crowded parking, disgusting pool, gym never open. Dog poop everywhere. Rent skyrocketed a couple months ago by a few hundred dollars. Work orders take weeks sometimes to get completed. Community portal bulletin board is garbage and posts must be approved. I posted about the disgusting pool and it was never approved. Gates fail all the time. Neighbors are nice.
11/4/2021
Updated Review
Current Resident 905089
Verified Resident • 2021
4.8
11/1/2021
Friendly and safe community to live in Spring Lake. Good value too for other apartments in the area and in Fayetteville. We love the details in the apartment like the beige walls instead of white and the new carpets them put in for us.
11/1/2021
Current Resident 966463
Verified Resident • 2020 - 2021
3.2
11/1/2021
It is a good apartment but since the new management took over getting to talk to someone is a nightmare!. The Gym is still not open after a year of living there. All other Gyms in the area are open and you increased the rent. The exit gate by my apartment seems to always be broken. No instructions were given to be able to access the community (for Guest and if you forgot your fob).
11/1/2021
Updated Review
Current Resident 950967
Verified Resident • 2021
4.8
10/4/2021
A lovely setting, by the lake. Quiet community and responsive office staff. Ample parking and well maintained grounds. Apartments are spacious and the pool/patio area is a plus. Walking distance to library. Convenient location to Fort Bragg and Fayetteville. Gym is still closed at this time.
10/5/2021
Current Resident 942321
Verified Resident • 2018 - 2021
5.0
8/20/2021
Great. Love the views of the lake and the amount of space in my apartment. We have not had issues with parking in this community. Since COVID I have not been to the gym, but will look forward when things are safer. I especially like the special gatherings during the holidays!
8/23/2021
Updated Review
Current Resident 937840
Verified Resident • 2020 - 2021
5.0
8/16/2021
Village on the lake Apartments is a great place to live when you are away from your home . The staff is friendly and the Maintenance team is great . Since I've been here I only had (2) issues and they were corrected in a timely fashion . Thanks to all . H.B.
8/17/2021
Current Resident 938014
Verified Resident • 2020 - 2021
3.0
8/11/2021
Not great. If you want to wake up and walk out to bird poop all over your front door area than be my guest, but it's been a couple months now and I doubt they are going to clean it. Also they really don't upkeep the small things.
8/11/2021
Current Resident 931751
Verified Resident • 2021
4.0
7/26/2021
Only small issues with our unit when we arrived. All issues were addressed quickly and professionally. Love living by the water and it truly feels "luxury" with all the, at least comparatively, high quality amenities in the apartment. Much better then any apartment I've lived in so far and on top of that people are incredibly nice compared to places I've lived before. I work on Fort Bragg and being so close to base is very nice. Overall I am so far extremely happy living here and am excited for the future.
7/26/2021
The Reef
1 Bed, 1 Bath | 786 sq. ft.
$1,091 - $2,146
See Floor Plan Details
The Nantucket
1 Bed, 1 Bath | 914 sq. ft.
$1,225 - $3,509
See Floor Plan Details
The Navigator
1 Bed, 1 Bath | 924 sq. ft.
$1,274 - $3,680
See Floor Plan Details
The Cove
1 Bed, 1 Bath | 796 sq. ft.
$1,289 - $2,752
See Floor Plan Details
The Marina
2 Beds, 2 Baths | 1,115 sq. ft.
$1,343 - $3,686
See Floor Plan Details
The Plymouth
2 Beds, 2 Baths | 1,241 sq. ft.
$1,388 - $3,668
See Floor Plan Details
The Quayside
2 Beds, 2 Baths | 1,126 sq. ft.
$1,408 - $3,704
See Floor Plan Details
The Compass Pointe
2 Beds, 2 Baths | 1,251 sq. ft.
$1,433 - $3,910
See Floor Plan Details
The Dover
3 Beds, 2 Baths | 1,355 sq. ft.
$1,257 - $3,708
See Floor Plan Details
The Meridian
3 Beds, 2 Baths | 1,395 sq. ft.
$1,372 - $3,847
See Floor Plan Details
The Promenade
3 Beds, 2 Baths | 1,515 sq. ft.
$1,387 - $3,897
See Floor Plan Details
The Newport
3 Beds, 2 Baths | 1,480 sq. ft.
$1,397 - $3,311
See Floor Plan Details
Disclaimer: Special, prices and availabilities subject to change.
The epIQ Index gives you an accurate and authentic understanding of what life at a community is like prior to signing a lease, using a familiar letter grade & report card format.
In partnership with SatisFacts™
Community epIQ Grade
Renter Ratings
Review Ratings (from 40 reviews)
Noise
4.2
Grounds
4.3
Safety
3.3
Office Staff
4.4
Maintenance
4.1
Neighborhood
4.3
Survey Scores (from 149 surveys)
Post-Tour Survey
4.8
Move-In Survey
4.5
Maintenance & Support Survey
4.3
Lease Renewal Survey
3.5
Review Count
Number of reviews in the past 365 days
40
Manager’s Review Engagement
Percentage of reviews responded to
100.00%
Manager’s Review Reply Time
Average time to respond to reviews
1.45 days
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Village On The Lake is a 786 - 1,515 sq. ft. apartment in Spring Lake in zip code 28390. This community has a 1 - 3 Beds, 1 - 2 Baths, and is for rent for $1,091 - $3,910. Nearby cities include Fayetteville, Franklinton, Hope Mills, Polkton, Pembroke, Lillington, Erwin, Dunn, Sanford, Coats, Southern Pines, Aberdeen, and Carthage.